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Business Profile

Property Management

Cruise Property Management Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into my apartment on 11/1/2024 which is owned by a company named ************************** I have never had any issues with the company until this January. I had some other financial obligations to tend to so I knew my rent for the month of January was going to be affected. So as formality I reached out to who I thought was the landlord who then scold at me and told me that I need to pay the rent and that if it wasnt received by the 1st I would be evicted. While I was trying to reason with Cruise property I was also working with a rental assistance program offered by the medical group care resource, who was being very helpful in the process of wanting to get cruise property the funds for the missing rent. Per care resource they were having difficulty reaching the landlord to acquire the accurate documents so that they will be able to issue the funds cruise property was being very difficult in providing the necessary documentation while this was happening.. cruise property had already issued me a 3 day notice . I immediately notified care resource and applied that information to my case Wednesday 1/22/25 was the day from h*** I reached out to cruise property to verify if theyve received payment from care resource the conversation went left, the person who was texting me from their text number *************) was being completely rude and insulting. Demanding I pay them now. Mind while I was having this conversation I was having a mental breakdown because I never experienced anything like this . I asked the person if I could pay an portion of what was owed, they replied yes but said that if next month Im late again no text no call immediate eviction so I was trying to get payday loans to pay the portion.. the person was being inpatient and ended our conversation with did you pay? When is right now for you? Ok this is a joke Im going to block you eviction filed now? I need to know if eviction was really filed

    Business Response

    Date: 01/27/2025

    We received full payment from ***************************** Rent assistance payments not receive. ******** not filed. Mind you per the signed lease the rent is die before the 5th of the month.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into the Lomar apartment, managed by Cruise Property Management, on October 28, 2024. I paid an administrative fee, rent, and previous months utilities due to my lease transfer.On November 1, I noticed additional charges on my account. After multiple attempts to resolve the discrepancies, I was told to pay the rent first, and they would address the charges later. I paid my rent on November 2.On November 6, I found a red notice on my door stating I needed to pay within three days to avoid eviction. Horrified, I called and emailed, only to receive an apology for the mistake the next ****** I prepared to pay my November rent, I saw a $250 administrative fee added, along with doubled miscellaneous charges and ******************* My attempts to call were met with voicemail, and despite sending several emails, I struggled to get assistance.On November 4, I spoke to someone who promised to investigate but didn't follow up. On the 5th, I received an email about outstanding fees, but my account didnt reflect any deposits. I have proof of payments and photos showing the apartment was left in great condition, as I cleaned and repaired it prior to moving out.I need help resolving this situation.

    Business Response

    Date: 01/02/2025

    Credit was  issued 

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cruise property management put me in collections. This all started with an eviction that was dismissed. Broward county found a program to pay for my past due rent balance +3 additional rent payments. However, When I was in the eviction process cruise property management was aware of the Situation. They continue to ask me every day for rent payment. Once they finally received their check from Broward County assistance for past due rent +3 additional rents. I decided to speak to ******** and their office who told me since Im giving a 30 day notice. The only thing I would lose was my deposit. Once I moved out of the apartment, I thought I was in the clear until I received a collection agency sending me letters that I owe for past due rent. I do have the proof text message. Also my 30 day notice email that I sent them. I actually left the unit two weeks earlier within 30 days and informed them that I was out of the unit so they can repair it if needed. There was no damage to the Unit. I didnt care about getting my deposit back and I knew moving out. I was gonna lose out On the three months rent that was paid for. Now property management wants to come after me for over $1600. If property management cannot resolve, this issue will be reopening the eviction case with the Courthouse.

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unhappy with the living conditions at my previous address, and after almost 3 years of renting, I told my landlord that I would not be renewing my lease for the following reasons: 1. He had lied to me about the backyard, which was the main reason I had taken the apartment. The backyard was big and beautiful when I signed the lease but was reduced to a box right before I moved in. My agent, **** ****** was with me. 2 The bathtub was peeling when I moved in, and he refused to have it repaired while I lived there. He said he did not know a good company to do the job. However, when I told him I was moving, he offered to replace the tub. I have pictures that I had sent him throughout the years.2. I discovered that the place had a gigantic ***** problem shortly after I moved in, and it got progressively worse. He also stopped pest control.3. I moved in with 4 rescue dogs and was paying a $40 rental fee for each pet every month. As each went to heaven, he would not reduce my rent. The place was not in the best condition when I moved in, which is why he allowed me to move in with 4 dogs and a cat. I had just sold my house and needed a place to stay with them during their final years.I told him in June of this year, that I would not be renewing my lease in September. I moved out on August 10th and gave the management company permission to enter the unit on September 4th even though I was paid through the end of September. Instead of applying the portion allocated for last month's rent to my security deposit, they sent me a late notice and I had to contact them to resolve it. In addition, they charged me late fees for September's payment and for cleaning and repairs. My dogs destroyed the furniture, and I have no problem paying for that, but I want the late fees removed and the cleaning and repair fees reduced. I have never made a late payment in my life, and I was not going to sweep up all of the dead roaches in the laundry room and kitchen cabinets.

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/28/24 We moved out of our residence because our lease ended on 09/30/24 and these people owe for right now money from our security deposit and have not returned yet. These people charged us for what I would say wear and tear on a building that they took over in 2022 where i was a resident for 8yrs prior. these people did not come in and do any new renovating in our apartment and when they came in and took pictures our apartment was in the same shape it is then.They are slumlords and don't keep up their properties and all the reviews shows and tells this, For right now we want the little deposit back. Enclosed is the money they owe and they cant say that they don't have a forwarding address because they do.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disabled and at times use a wheelchair or walking device for assistance after a procedure. I live at the above address, on the first floor, last apartment, next to the driveway. I called Cruise Property Management company, who manages the property where I live and advised them to cut the large thorn tree blocking the sidewalk to the driveway. The thorns are an inch long and very painful if they are stepped on or if they brush my face or arm. I cannot pass through the sidewalk to get to the car without either cutting my face and arms on the thorns, as it is hanging only a foot off the ground now. The other options is to go through the muddy lawn, but my wheelchair and crutches get stuck there. It is now October 10th. I have spoken to 3 different people at the office to just brush me off and tell me they are going to call me back and never do. The maintenance requests to cut the tree get deleted and I have gotten no response. These people do not care if I am able to leave the house or if I get hurt doing so.

    Business Response

    Date: 10/13/2024

    This maintenance / landscaping issue has already been cured. 

    Customer Answer

    Date: 10/15/2024

     
    Complaint: 22408976

    I am rejecting this response because: It is a lie. They had someone come and cut some of the branches and throw them all over the walkway and grass. 

    I have been calling the office for 2 weeks and have never once got a call back. I have attached pictures.

    Sincerely,

    ********* ******

    Customer Answer

    Date: 10/15/2024

    Their response is a lie. More pictures of the tree that is still there. 

    Business Response

    Date: 10/18/2024

    Per the photo you can see it was trimmed. We trimmed it even more since then. 

    Customer Answer

    Date: 10/22/2024

     
    Complaint: 22408976

    I am rejecting this response because:

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a property at ***********************************. When I rented the property the cabinets were glued with gorilla glue some even had nail on them to hold them. The tube was nasty ?? I had to have my family come and help me to repair some stuff to make the place look better. When I left all the place instead of them being greatly that I spend my own money to take care of the place. They hold my $5700. With bogus nonsense that they state that they had to repair things that were already damaged when I moved in. I have a video of how I rented the place and how I left the place. Those people are scammers. Those pictures are pictures of how I move in the place. I have a video of how I left the place.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Security deposit refund move out date was 06/30/24 my-security deposit was 1795, I left the apartment on time and it was an immaculate condition. I have videos and photos I was charged out of my security deposit for resealing the bathtub a broken towel rack and a missing smoke detector, which is a lie. The smoke detector was there. I also have the photo of it, the shower rod in the bathroom was broken when I moved in. I actually fixed it myself so it stays up. I asked them to repair it. They never did of the tub tiles became loose and mold developed right after moving in I put a request into have the bathtub record and sealed and they never completed it and they charge me $150 for reseal the tub , they also charge me $60 for water when I was only in that apartment 12 days and $60 is normally what I pay the entire month which I know is a lie. I do not use that much water and there was a leak which I requested for to be repaired , when they remove the wall for the leak, the whole water heater was filled with mold, as well as all the walls. I have pictures of that as well. The house was infested with roaches, no matter how clean I kept it. I had an exterminator come once a month to take care of the ***** infestation , and they were still there. I have had nothing but problems with this company since I moved in and that is the reason that I moved out I left the apartment with everything and better condition than when I moved it. I want that additional money kept from my Security for false allegations refunded to me , I have already spoke to a lawyer and I do have a case as I have all the screenshots of every single work order Ive had in that apartment, especially how I left. It was in place. I am ready to sue for my refund along with legal fees if this does not get resolved, this company just wants to keep money for themselves and charge you for regular tenant wear and tear when it is not our responsibility

    Business Response

    Date: 07/30/2024

    Per our move-out inspection the charges are correct. 

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never written a review for an apartment complex before, but my experience with Cruise Property Management has been extremely disappointing. I'm being generous by giving this place two stars. Since the previous owners handed over management to this company over a year ago, the quality of the property has significantly declined.For the last two weeks, our elevator has been broken, during the hottest time of the year. Despite numerous messages from the community to the maintenance team, we have only been told that the elevator will be fixed in a few hours, which never happens. It seems like they are just patching it up temporarily, allowing it to run for a few rides before breaking down again.Yesterday, I called the property because I am due to move out in two days. The elevator was still not fixed. Tenants, including those with pets and elderly residents, have to walk down five flights of stairs, which feels more like ten due to the landings. Ironically, they were quick to put a lockbox on my door for key return, but fixing the elevator remains a low priority. I have tried to be patient and communicate with them, but it appears I need to escalate this issue further. Florida's heat is unbearable, and there are plenty of other options for renters. When I first moved here, this place was a gem, but now I can't wait to leave. The management shows no concern for our inconvenience, as moving down three flights of stairs with every box in my home is a massive hassle. Previously, the elevator was never out of order for more than a day or two. We are now being charged a trash fee, yet the trash is always overflowing. After two years of living here, I am now dealing with pest issues and have been told to handle it myself. This is also the first property I've lived at where I have to buy my own air conditioner filters. The old owners used to provide them when we paid rent. There are no outdoor dumpsters for trash disposal.

    Business Response

    Date: 05/31/2024

    Hi We have reached out to the resident to resolve this issue. 

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently rent a apt with this agency.I have been asking them to come fix the mold and mildew in the apt they refuse to Ive been contacting them for 3 days since 4/10/2024 to come fix the ac that is consistently freezing up and at this point does not work anymore not only are they refusing but they hung up on me continuously ignored my call then blocked my number and still havent even sent anyone out to fix the issue They are slumlords that refuse to do anything for there tenants

    Business Response

    Date: 05/29/2024

    Hi The **** team has already taken care of this work order. 

Cruise Property Management Inc. is NOT a BBB Accredited Business.

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