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Business Profile

Air Conditioning Contractors

Fresh-Air Cooling & Heating LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2024 a Fresh-Air repairman said my A/C was not working due to a $275 part gone bad. He told me he replaced the part and charged me $390 which included labor, service call and tax! On November 24th my heat was not working so I called a different A/C Contractor to check out my unit! When this repairman opened my unit he told me whoever serviced my unit last CUT many wires to put in a bypass INSTEAD of replacing the non working part which I was charged $275 for.

    Business Response

    Date: 01/07/2025

    Responding to the complaint from ***** *******. The client had an issue with his AC that was not cooling so after reviewing the unit, we discovered that the unit had to be replace for a new unit to avoid future issues, but at that moment the client did not have budget for a new unit, sine he wanted the unit fix immediately because it was summertime. So, we installed a relay that way the unit will start cooling sine it was very hot that day. He then called in November when the temperature was cooling down it was during the Thanksgiving holiday, and we were on break since this is a season that we do not have a lot of work. Now we do not have any problems returning the clients' money back via ***** or check whatever works for the client.

    Customer Answer

    Date: 01/18/2025

    This should NOT be closed! Fresh Aire Cooling NEVER contacted me on this matter!

Fresh-Air Cooling & Heating LLC is NOT a BBB Accredited Business.

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