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Business Profile

Apartment Rental Services

Prado Apartment Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Internet issues are consistent for over 24 hours at a time. Screenshots are provided below.Pay for smart home amenities monthly and they do not work, and still pay for them.

    Business Response

    Date: 07/18/2024

    Prado Apartments uses Spectrum for community wide internet. Recently, Spectrum had two outages that impacted a vast majority of ***********. I spoke with the resident in office and asked about her complaint. She stated that the complaint was meant for Spectrum since they provide the internet. We've given the account a credit for the days down although we are not the utility provider. She had some confusion on us being a ******************** They SmartHome features are free and without charge or penalty.

Prado Apartment Homes is NOT a BBB Accredited Business.

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