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Business Profile

Home Builders

ABD Development
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - I closed on my new build ABD home 2/22/22. I paid $75 extra 6/21/21, during the design phase of my new build home, to have an extra outdoor ceiling fan electrical box installed. Builder's plan only allowed for 2 ... I paid $75 extra for the 3rd. I had arranged for electricians to install the outdoor ceiling fans on 8/9/22 and they inquired where they should be installed. I wasn't sure, so I asked Tito C*******, ABD warranty person, to show me where the exterior ceiling fan boxes were. He went into my garage attic and said there were only 2 electrical boxes installed. I asked, at that time, to be refunded the $75 I had previously paid for the 3rd ceiling fan box. Never received a refund. I then texted the builder's warranty person, Tito C*******, (text is the only contact method for ABD warranty related issues) who indicated he would contact Deborah H****** (ABD design room person) & Yuval B******* (ABD president) advising them that ABD failed to install the 3rd fan electrical box. No refund received after the multiple texts I sent Tito. In addition, I emailed Deborah H******, Yuval B******* & Matt B**** @ ABD Development advising of same - I paid $75 for 3 fan boxes and ABD only installed 2. See attachment. No reply to my email and no refund. I want the $75 they were paid, for services not rendered, refunded to me as soon as possible. ******************

    Business Response

    Date: 09/13/2022

    Business Response /* (1000, 5, 2022/08/22) */ Ms. ******** is demanding a refund for an upgrade that WAS included in her home. While she may want three ceiling fan prewires on her lanai, only one is included as standard. We added a 2nd, which she paid for. No refund is due to her. See attached electrical plan for documentation.

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