Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 12/31/24. I was from out of town and our vehicle broke down , and opted to replace it while there. The process of purchase went as expected and no issues. They could not locate a second key for me and stated they would mail it to me when found. Unfortunately a few issues did arise on the way home. The front brakes vibrated and the vehicle pulled to the right. I immediately reported it to the salesman when they opened on 1/3. Initially, I was told nothing would be done without seeing it. After many days of back and forth between the sales manager ***** and I, they agreed to assist in repairs. However they stated they would put aftermarket brakes on it and thats all they would pay for. The vehicle had 17k miles on it and was their demo. I rejected this and was told that the ** dodge parts are too much and they would only cover $500 flat , as they would turn the rotors. I sent proof that they couldnt be turned and they still refused. With ** parts , the brakes and aligning was *******. With aftermarket brakes and alignment it was still $850. I told them to send what they could on 1/15. I spent the next 3 weeks trying to get updates on the check and key situation. They informed me several times the check was on the way and blatantly ignored the key situation. The check that was overnighted arrived on 2/5. I feel completely robbed as the repairs needed costed me out of pocket on a 50k vehicle that had the issues present when I purchased it. I have still heard nothing back on the key situation. The key is 200 and the programming to vehicle is 150. That totals 350 , in addition to the 861 that was shorted on the brakes and alignment situation. I feel there is not much care after the sale was finalized. I have spoken to the salesman ******* , the used car manager ***** *******, and the ** **** Steel I still am awaiting a resolution for the key and if additional assistance will be given on the repairs.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in February 2023 the dealership did all the paperwork Insurance and all. On June 18 2024 I got into a car accident when I went to put my claim in with the insurance company and everything. The insurance company told me I did not have full coverage when I bought the car with the dealership they told me I did have full coverage because I had a lien on it and I had gap insurance when I got the paperwork from the insurance company and the gap insurance. They both said that the dealership had falsified documents saying that I have 500 collision and 500 comprehends of when I didnt did dealership does not want to rectify the problem I have no car I have no way to work. I have a problem I need a car. My car needs to be fixed or they need to fix the problem. Theyre trying to make me pay for another car and the car that got into an accident that I cant drive theyre trying to make me put $5000 down. They dont wanna recognize the situation of their mistake and messing the paperwork up. Also, there was no insurance binder in the paperwork they did not file the paperwork correctly either.

  Business Response

  Date: 09/03/2024

  WE 

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22215450
  
  I am rejecting this response because:
  There was no response all they said was we. They need to fix their mistake
  Sincerely,
  
  *************************************

  Business Response

  Date: 09/03/2024

  We have talked to her mother and father over 20 times in the last month . She has had the car a year and half and has had 3 renews with her insurance and did not read her policy . We told  her she needs  full coverage at delivery . Her mother knows this also because her mother worked in a Dealership  in ******** . We have tried to get her in a different car but her credit score went down and her Parents do not score high enough . We are not telling her she needs ******* down its the Banks and we are discounting the car over ******* trying to help them . Her car is in my parking lot as we are trying to help them get a car  . But if they are looking for money than we will start to charge for storage . 

  Customer Answer

  Date: 09/04/2024

  The dealer ship towed my car to their location never told me I had to pay a storage fee and the sale person threatened me they were going to call the cops on me. The salesperson ******** also said because I contacted the bbb they will not help me.

  Business Response

  Date: 09/10/2024

  We have talked to her , her mother and father . We are sorry she got into an  accident but we told her at delivery she needs full coverage . She sign paper work stating this . The bank wanted 5000 down not us . We made a call to the ** of the bank and got it down to 3000 and the payment below what her mother asked for . The dealer ship is discounting the car way below cost to help get it approved . She has had the car over a 1.5 years . It there responsibility to have full coverage . The Dealership has gone way over to help them but they need to come up with 3000 down ....The Bank  said that because of their  credit score so low . The Bank is also trying to help but the customer needs to help also not blame everyone ... The approval is good till the end of September only . October 1 we will not and can not do this offer ....After October 1 We will give them till October 31 to remove their car with no fees to them . After November 1 we will call the police as an abandoned car and will be towed out to impound yard . We are not charging them anything but after November 1 it will be on them . That will have given them 60 days to do something . We are trying to help them but they need to help too not blame everyone else ........

  Business Response

  Date: 09/11/2024

  We have talked to her , her mother and father . We are sorry she got into an  accident but we told her at delivery she needs full coverage . She sign paper work stating this . The bank wanted 5000 down not us . We made a call to the ** of the bank and got it down to 3000 and the payment below what her mother asked for . The dealer ship is discounting the car way below cost to help get it approved . She has had the car over a 1.5 years . It there responsibility to have full coverage . The Dealership has gone way over to help them but they need to come up with 3000 down ....The Bank  said that because of their  credit score so low . The Bank is also trying to help but the customer needs to help also not blame everyone ... The approval is good till the end of September only . October 1 we will not and can not do this offer ....After October 1 We will give them till October 31 to remove their car with no fees to them . After November 1 we will call the police as an abandoned car and will be towed out to impound yard . We are not charging them anything but after November 1 it will be on them . That will have given them 60 days to do something . We are trying to help them but they need to help too not blame everyone else ........

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22215450
  
  I am rejecting this response because: they have never said I had to pay a fee they didnt do the paperwork correctly they are at fault they told me I have full coverage and I didnt they falsified documents, they have threatened me with the police, threatening to have me arrested. They they are have not tried to help me at all. They do not call my mother back. They do not call my father back. They do not call me back. They didnt tell us anything theyre a bunch of liars. They are the reason why I dont have a car because they told me I have full coverage  they did all the paperwork. They took an advantage of me. I told him that I had a disability. And that I needed help they told me they got me. Theres no insurance binder with my paperwork. They use my insurance card as the insurance binder. they told me to have the car towed there with no more information. They just told me to get the card there. Theyve been threatening me with the police. Im going to be arrested three times now.
  They will not give me the owner phone number they will not let me speak to the owner.
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 09/12/2024

  The dealership made me cancel my gap insurance right after i asked them about the paperwork they sent the gap about saying I had 500 collision and 500 comprehensive. I sent that paperwork to the insurance company and they said that paperwork is falsified. 

  Customer Answer

  Date: 09/12/2024

  They sales woman ******** kept saying because I made a complaint to the better business bureau they will not fix the problem anymore we told them I can not put anything down they are at fault. They did my insurance paperwork they told me I had full coverage they allowed me to drive off the lot without full coverage. I told them I do have a disability and I will need help doing this because I am alone they told me they will help me. The person who was helping me at first ****** was fired because the dealership is blaming him for their mistake. Mr. ***** the manager will not return my mom or my father phone call back when we ask to speak to the owner of the dealership they will not let us. The also tried to put this off on another dealership. They told the other dealership I was buying a car and didnt tell them the whole situation. The dealership needs to take an accountability for their mess up and fix the problem and stop threatening me that they will have me arrested. Because ******** told me she was going to have the cops arrest me if I didnt pay them a fee for storage because they couldnt help me anymore and then the next day called me with an offer from the bank all of the sudden. I have a witness who heard both conversations.

  Business Response

  Date: 09/12/2024

  The salesperson never said that . We are talking with her parents in ******** and they asked to give them more time . We told them we are good until September 30 to do this offer . After September 30 the programs change and the approval is closed . We are waiting on her Parents now and what is the next step . 

  Thank you 

  Business Response

  Date: 09/12/2024

  The salesperson never said that . We are talking with her parents in ******** and they asked to give them more time . We told them we are good until September 30 to do this offer . After September 30 the programs change and the approval is closed . We are waiting on her Parents now and what is the next step . 

  Thank you 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22215450
  
  I am rejecting this response because: they did say that I have a witness who heard both conversations. My parents called and texted and the manager will not call back 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 09/17/2024

  We have been talking with her Mother and Father in ******** and have come to a agreement with the Banks for approval  . Her Mother is shopping insurance for her now  ........We are only dealing with her Parents .....

  Customer Answer

  Date: 09/17/2024

  They have not tried to help in good faith my parents told them we can not afford to pay 3000 we told them we could not put anything down they are not helping us 

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the service I have received from your automobile maintenance center over the past two weeks. The issues began on July 13th, when I brought my vehicle in for a pre-scheduled appointment to address a check engine light problem.Upon my arrival on July 13th, I was informed that your service team could not take in my vehicle due to a malfunctioning garage door in the service area. This unexpected issue forced me to reschedule my appointment for the following weekend, which was quite inconvenient as I had to rearrange my other commitments to accommodate this change.On July 20th, I returned to your service center for the rescheduled appointment. While your team was able to diagnose the issue with my vehicle, they informed me that the necessary part was not available and would need to be ordered. This means that I now have to bring my vehicle in for a third time within a span of three weeks, further disrupting my schedule. Throughout this entire process, I have been an understanding and patient customer. However, I am extremely disappointed by the lack of consideration for the time I have lost and the inconvenience I have endured. Despite my efforts to be accommodating, I have not been offered any form of compensation or courtesy for the delays and disruptions caused by these service issues.As a paying customer who has relied on your services, I believe it is only fair that I receive some form of compensation for the inconvenience and loss of time I have experienced. I kindly request that you consider offering a discount on future services or some other form of compensation as a gesture of goodwill.I hope that you will address this matter promptly and ensure that such issues do not recur in the future. I look forward to your response and a satisfactory resolution to this complaint.

  Business Response

  Date: 08/05/2024

  This is the first i have heard about this . **** look into his complaint . If a part takes 2-3 weeks to get we have no control over that . We told him what his  problem is with his car . So the mechanic did his job . He should be paid . will follow up with customer . 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove down to Florida with my wife and son on June 24th in a certified pre owned Jeep. 60K miles on the jeep, upon arrival to Davenport I heard a loud humming noise, I had 1 last stop to make before getting to our ******* When I picked up my dinner the car bucked like a faulty transmission so I parked the car at the ****** and waited to get it serviced. I brought the car to Posner Jeep in Davenport and dropped it off. After 3 days I received a text with a link to see what they found wrong with it. They said a water pump, engine filter, AC filter. Transmission was checked and fine. I picked the car up after it was worked on and drove home the next night. 3 hours into the drive home the check engine light came on and the car stalled when I stopped at a hotel. I got the car started and continued my drive north hoping to make it home. I called the dealership and spoke to the service tech I dealt with named Alex. When I mentioned the check engine light he said he doesn't know what it could be and would need the fault code. Well, I made it home and hooked it to an OBD reader to find not only was is a power train fault, but that the fault had actually already been cleared before. This dealership cleared the fault code and gave me back a car with a clear transmission issue to drive 1100 miles back home instead of fixing the issue on a certified pre-owned that they're obligated to fix under warranty!

  Business Response

  Date: 07/27/2023

  Tell us why here...Hello Mr. ********
                  I understand your frustrations with your vehicle having concerns. I have previously emailed you information about the fault code you are referencing. That specific fault code to needs to occur twice before a diagnostic trouble code (DTC) will set and turn on the malfunction indicator light (MIL or “check engine light”). Attached you will find the information including fault codes we retrieved from your vehicle when it came in for service, there are no transmission codes present or stored. While we are an authorized factory service center, we are not the provider or underwriter of your warranty nor are we required to perform repairs under such. In order to perform repairs under warranty we still have guidelines we need to follow in regards to what repairs we can perform. We would need an active fault code or the condition to be present in order to perform any repairs under warranty including transmission repairs. Attached you will find the email communications we previously had in addition to a copy of the Wi-advisor intake information sheet which is transmitted to the manufacturer at the time your vehicle is written up.  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 8th of May, I took my car to the Jeep dealer (Posner Park - 42650 US Highway 27 - Davenport / FL 33837 with employee Luis P**** responsible), in response to a recall from the manufacturer. I also reported a problem that the car was experiencing and requested it to be analyzed. After 2 to 3 days, I received a text message from employee Luis P****, informing me that they had identified the problem the car was experiencing and that the repair cost was $700.00. They asked for my authorization to proceed with the repair. I promptly responded "yes" and awaited further contact to pick up the car. Unfortunately, I didn't receive any further communication, so I decided to go to the dealership on the 15th of May. When I arrived, I was attended by another employee who informed me that the recall hadn't been performed due to a lack of parts. However, he believed that the repair had been completed and that I could take the car. So, I proceeded to make the payment and returned home. The next day (16th of May), I was with my family, including a 9-month-old baby, when the car experienced the same issue that Jeep claimed to have fixed, and it was even worse because the car wouldn't start anymore. I went back to the dealership, but employee Luis wasn't there either. Due to my limited proficiency in the English language, I asked Alex if he spoke another language, as Portuguese is my native language. He suggested Spanish as the language of communication. However, despite all my efforts to communicate, Alex continued responding in English. He informed me that he couldn't assist with the tow and that there were already 5 customers ahead of me on the waiting list for a loaner car. Despite his lack of willingness and effort to help the customer, Alex took my phone number and said I was on the waiting list for a loaner car. He advised me to contact my insurance company to arrange for the broken car to be taken to the dealership. On the 18th of May, I managed to leave my car at the dealership for reevaluation and the service that I had already paid for but hadn't been performed due to the ongoing and worsening issue. Once again, I was attended by employee Alex, who claimed not to remember me or our previous conversation. When I asked about my place on the loaner car waiting list that Jeep was supposed to provide, he informed me that the dealership didn't have loaner cars. I wonder if the problem is because I'm not American; does the treatment change in that case? Unsatisfied with Jeep's complete disregard in resolving my issue, I opened complaint number ********* with employee Keonia as the responsible person. She aggressively and rudely contacted me only on the 26th of May, informing me that it wouldn't be possible to provide a loaner car, and that Jeep doesn't offer any warranty for services performed at their authorized dealerships. I requested this information via email, but I haven't received it up to this point. Keonia, satisfied with her own service, closed my complaint. Today, on the 30th of May, I'm still without my car, without information about the repair of my car, which was already paid on the 15th of May, and without the loaner car that Jeep only provides to customers of different profiles than mine. A new complaint, #********, was opened today, and they informed me that I have to wait an additional 3 business days for contact. In summary, Jeep had my car for 7 days, claimed to have fixed it but didn't. And today marks 12 days since they have had my car, and they simply don't provide me with any explanation. I wonder then, in total, Jeep has had my car for 19 days, how many more days will be necessary? Where is the loaner car that Jeep should be obligated to provide for this amount of time? Why am I being ignored? Is it because I'm not American? If so, why did they accept my money as a non-American? Is decent and respectful service reserved only for American people? When will I be treated with respect? How much longer will I be forced to wait for the repair and return of my car?

  Business Response

  Date: 06/07/2023

  MR ***** had 2 different problems ....First one was the car would stall and check engine light on . Our computer said it was the oil sensor and we replaced it and changed oil and filter . Mr ***** picked up car and everything was good for 4 days . He called and said car would not start . He brought car to us and no check engine light on and car started for us 3 days in a row with no problem . On the 4 day it did not start for us so now  the computer said it a tipon to replace. We told Mr ***** this and we would try to help him but it was 2 different problems . His car has 160,000.00 miles  on it so parts are worn. We told him we would apply the labor from the first bill to help him and he would pay the difference ,. We have not heard back from him till today when GM sat down with him . He also wants a rental car and we told him we will see what we can do but as of right now they are all out . 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ****** and I'm writing this email to make a formal complaint regarding a brand new 2022 Dodge RAM **** we bought this year. There's a lot at stake over here. This situation has hurt us, in so many aspects.Last year, my husband and I made a decision to start a car-hauling business so that we could provide for our family. My husband left his former job, and I closed another company so we could do that. In the beginning of this year, we finally opened the business that at this point, became our sole form of income. We did our homework and researched the best vehicles in the market that would not cause us any issues and that would be the safest for our employees and for other people on the road.We invested our money and bought a 2022 **** F-350 which has not caused any issues ever. And we also bought the 2022 RAM **** (VIN # *****************) at Posner Park Chrysler Dodge Jeep RAM ***** *** was the salesman who helped us and since the very beginning he knew we were buying this vehicle for work reasons. These were very high investments to us, but we truly believed this vehicle would be excellent for the purpose we bought it for. We decided to get a 2022 brand new vehicle to make sure we were not going to have to deal with any mechanical issues older vehicles have. We placed an order in February of 2022 and waited for several months to receive this vehicle. Each of these vehicles brings us an average of $20,000 dollars in revenue every month, which means, each of them represents 50% of our entire income, which our family relies on!Now, on Oct 26th 2022, our brand new 2022 RAM **** was brought in at Posner Park Chrysler Dodge Jeep RAM **** for maintenance, because of a malfunction. Soon the dealership contacted us to let us know when to come pick it up. On the way to pick up the truck, we get a call from the dealership. ****, the service department agent, said he had "horrible news" for us. Something else happened to the vehicle during maintenance and now we have an engine problem, which was very very surprising to us since it's a extremely NEW vehicle.Our vehicle has been sitting at the dealership for 4 weeks now and nobody even knows what the real problem is. Every time we call, they report a different problem. First, it was the engine, then a valve that we have to pay $2106.74 for, then a recall issue, and now it's the valve again, and a second issue they don't know how to fix.Here we are, 4, almost 5 months in, and the brand new vehicle we bought at Posner Park Chrysler has a problem they neither can fix nor do they want to replace the vehicle.At this point, we don't trust this vehicle anymore. We still don't know what the problem is and how it can be fixed. And the one resolution they present, we have to pay for, when we've already lost thousands of dollars from the vehicle not working.My husband and I are very displeased with the way our vehicle care is being handled. The first thing we mentioned to the dealership is that this brings in 50% of our income and that we needed it fixed timely to be able to do our jobs. Everyone assured us they were going to do their best to get the service expedited to get vehicle out of there as soon as possible. But no solution has been presented so far...Right now our income is being cut in half and we're going into credit card debt to be able to pay our mortgage and bills. I fear that what seemed to be a small issue is turning into a huge snowball of other issues to our family. What if we have to close our company? What if we can't pay our mortgage? What if we can't feed our children? Who is going to be responsible for that? WHat if someone is injured or dies on the road because of this manufacturing problem our brand new vehicle has?The dealership did not present a viable solution for this problem. FCA is not presenting a viable solution for this problem. Please help us! ****** and ***************************

  Business Response

  Date: 12/03/2022

  WE UNDERSTAND THE CUSTOMER THAT HIS ***** IS HIS INCOME . THE ***** HAS A NOISE AND THE ***** ENGINE CODES STATES *** VALVE AND IS ONLY COVERED UNDER 3 YEAR /***** MILES UNDER WARRENTY . THE CUSTOMER DOES NOT WANT TO PAY FOR THE REPAIR . THEY ARE OUT OF 3 YEAR ***** MILE WARRENTY AND THAT PART IS NOT COVERED . WE HAVE BEEN IN CONTACT WITH RAM 3 TIMES A WEEK . WE FINALLY GOT RAM TO APPROVE TO PULL OIL PAN AND SEND PHOTOS AND A VIDEO . THE CUSTOMER WANTS US TO ORDER A NEW ***** . WE CAN NOT ORDER THE ***** ONLY RAM CAN WHEN IT IS UNDER WARRENTY . THE DEALER CAN NOT . ALOT OF THIS DELAY IS THE CUSTOMER WHO DID NOT WANT TO DO THE *** VALVE . IF IT WAS NOT THE *** VALVE THE CUSTOMER WOULD NOT PAY AND WE COULD HAVE MOVE FASTER ON THIS . WE ARE DOING VIDEO AND PULLING OIL PAN ON MONDAY AND SENDING TO RAM . IT WILL BE IN THERE COURT FOR APPROVAL ON NEXT MOVE . WE HAVE TO FOLLOW THERE RULES TO GET PAID FOR PARTS AND LABOR . THATS ALL DEALERS ......HOPE TO HAVE ANDSWERS SOON .....

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was willing to pay more for the car then I would have paid at another dealer because I thought I was getting a 0% interest rate. And this car was the color my wife wanted. When I signed into my account with Chrysler capital I found my rate at 7.5%. I called the sales manager, and he said they don't offer 0% on this vehicle. So why did the sales person, (**********) mention it? Why was I not told the interest rate in the business managers office?

  Business Response

  Date: 11/22/2022

  The salesman never told him that this car he picked had O percent . Thats why we have BUSINESS MANAGERS to go over the paper work like , cost , rebates if any , Interest Rates , state taxes and plates and there
  warrantys .... We told him we could see what Bank can get him the lower rate available in Todays Market . He said we could just give him a check for the interest of ****? We did nothing wrong or mislead him . The Interest Rate was on the paper work in CLEAR SIGNT and he sign everything . We can not give anyone O percent if the Banks do not offer it . Again WE Will see what we can do to find a lower rate for him .

  Customer Answer

  Date: 12/13/2022

  From: *** <********************>
  Date: Mon, Dec 12, 2022 at 10:09 PM
  Subject: Re: BBB Complaint Case# ******** (Ref#***-90140886-********-6-1100)
  To: Better Business Bureau <***************************************>
  
  
  Hi *******, this is a he said she said thing. I remember when I accepted the deal I told the salesman at least I will save a couple thousand on interest. And he did bring up zero interest.
  
  *********************

  Business Response

  Date: 12/13/2022

  The finance manager went over ALL legal contracts and the Bank paper work where it shows the interest rates . If 0 % was his hot button he would have said something right there . We never talked about the rate just the cost of the car and the rebate . I f he would like we can check around to see if we can get a lower rate for them . We will not cut him a check for the rate . 0% WAS NOT EVEN AVAILABLE FOR THEM on that car so I do we give them that when we can not get it ?

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of the dealership and their service department for over 5 years. Almost all repairs for the Pacifica van have been conducted there, but over the years, the quality, speed, and attention to detail their service and maintenance department provides has dropped off severely. I have had a recurring issue involving the Stop/Start function in the van since we got the vehicle new in 2017. We have replaced several batteries there over the year, but a root cause has never been determined. I would just keep getting new batteries under warranty. For the last couple weeks the car has been stalling out at stop lights because of the stop/start function. today, 10/10/22 at 12:30pm, the van stalled again and would not start. Had to have it jumped. Called dealership for appointment. They made it for 2:30 and I brought it in right away at 2pm. Checked in with Justin, my assigned advisor. He was upset that I had a last minute appointment. Told him issues and also asked for oil change. He said the oil change package I had purchased previously included tire rotation. He said he could see battery (2 or B) was dead and would have it tested. I asked how long the wait would be. He said 2-2.5 hours. He asked if I was staying with the vehicle, I said yes and he directed me to the lobby. At 5:15pm I checked in to see how it was going. Justin had left for the day and did not tell anyone that he had a customer waiting. Spoke with Luis Pabon, who found the car keys at Justin's desk and confirmed a battery test and oil change had been done, but the battery could not be replaced under warranty because it was taking a charge. I reiterated that the issues have been ongoing and I believed it was not resolved with battery charge. Since the vehicle could not be serviced further today I took the vehicle home. After driving 5 miles the vehicle nearly stalled 3 times and was going in and out of battery protection mode. Returned vehicle to dealership and left with Luis.

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 8, 2022/10/28) */ We have his van back in shop . The main battery is low again not the small battery . It is a problem on these vans from 2017-2020. We see this with high mile vans . The van has 1 alternator charging 2 batteries . Once we replace battery we are going to check if there is any draw occurring that makes it go low again . The writer has been talking to the owner and keeping him updated .