Business ProfileforCentral Florida Pool and Spa LLC

Having had a leak in my pool/spa I contacted the above company to do the rectifications. The rectifications were $375 paid in advance with a 60-day guarantee to return if the leak was not rectified. Within 3 weeks I called the company back as the leak to my pool was still very prominent, they came again and supposedly rectified the leak. Again, the leak was still prominent so I called them again, this time they refused to come out saying I need the pool resurfaced even though I had a 60-day warranty but instead quoted me over five thousand dollars and told me I need the pool resurfaced. On speaking to a member of their staff I asked if the pool could be pressurised, I was informed there was no need as the problem was the surfacing of the pool and needed resurfacing. I was very unhappy with this situation and did not completely believe what I was being told so I called in an alternative supplier who pressurised the pool and spa and found the reason for loss of water was in the spa and rectified immediately. Having paid $375 for a leak that was never solved I would like my money back having written to the company and asked for a response I am still waiting for one and also my payment to be returned. I believe this company was only interested in resurfacing my pool at over five thousand dollars rather than sorting out the leak which was eventually found in the spa. I would never use this company again and I would most definitely recommend them to anyone else. They are only interested in the most expensive solution of re-surfacing rather than rectifying a leak. I am still awaiting a response and refund of my monies paid in good faith for a job not completed.