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Business Profile

Subscription Boxes

Walt Life

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 28, I received my 1st **** box, I paid $69 for it as I had recieved a % off my 1st box.. I was highly unsatisfied but my daughter decided to keep the box. It comes with junk basically! Stuff you'd find at dollar stores! A small $5 frozen print bag, *** imagineink pad that you would pay $4 for at the dollar store, 2 ****** pins, a pack of children's bracelets you'd probably find at dollar store for $5, and a pair of ears that had a smaller ****** tag on the side looked like knockoffs.... However I had decided to cancel. I searched their website over and realized they are nothing but a scam.. no phone number or even an address just a pregenerated chat with Snow White.. I never recieved a cancel link in the email and they just charged me $99 this morning and I can't afford it and don't want another cheapo box! I would rather place a $100 order from the ****** store a month then to order from these people!!!

    Business Response

    Date: 04/15/2024

    Hello *******,

    Although you had missed the cut off date for cancellation I completely understand your frustration.  I have processed a refund for your most recent box and made sure that your subscription has been cancelled.  You will receive refunded funds back to your account within the next few business days as the bank processes the request. You will not be billed going forward and will not receive any future boxes.  Please keep in contact with our support team by email if you have any further questions.

    Thanks,

    -Walt Life Team

     

  • Initial Complaint

    Date:02/17/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website does NOT work when purchasing any kind of subscription

    Business Response

    Date: 02/19/2024

    Hello,

    Apologies for any issues in trying to sign up for a subscription.  I would recommend trying from a different device..  We have had sign *** for subscriptions every day so I am not sure why it is giving you a hard time.  Please reach out to our support team at ********************************** if you are still experiencing issues as we'd love to be able to help out.

    Thank you,

    -Walt Life Team

  • Initial Complaint

    Date:05/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom Purchased a six month subscription for me for mother's day on May 4th 2023 costing a little more than $300. When I when on the site to see when my first box was going to come it said I didn't have a subscription, so I contacted customer support. A few emails back and forth I was asked to send a copy of the charge made to my account more than once which I sent after blocking all information that was not need by them. First email no answer. Contacted again emails back and forth and pic of charges sent. Still nothing, can't find me subscription. Now they are asking for the last 4 number of the card I used to look up my subscription. I feel like I need to talk to a person on the phone not email. Very poor customer service.

    Business Response

    Date: 05/31/2023

    Hi *******

    We were able to help your mom out yesterday per the emails that we have been sending back and forth.  I do apologize that there was a glitch in the system which is why it was so difficult to actually find any record of payment and what was explained to your mom by email.  A refund was issued per the emails sent back and forth.  You should be all set, but please keep in contact with our support team if there is anything that we can help out further with.

    Thanks,

    -Walt Life Team

  • Initial Complaint

    Date:12/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waltlife: Bad/ No customer service .Purchased a Star Wars subscription box in aug 2022. Received several boxes and decided to cancel in November 2022 due to Bad quality of items ( dollar tree stickers and such ). Was NEVER sent a cancellation link after I asked several times on the click to chat button so I skipped the month. Again was charged full price for December 2022. Tried again to cancel my subscription three times and still haven't received a cancellation email from them . I find it convenient that they will respond after a complaint has been made with the BBB and payment is stopped via Bank chargeback. Bad business practices.

    Business Response

    Date: 01/05/2023

    Hello,

    I see that you were able to get ahold of our customer support team and get this taken care of. ********* for any inconvenience. Please keep in contact with our support team if we can help out further.

    Thanks,

    -*****

  • Initial Complaint

    Date:12/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been unable to cancel Monthly subscription box. I have sent several requests to cancel via the chat button with no response. I have credit card issue purchase decline for the last several months due to their no response to my request. I would like the company to cancel the box and stop charging my credit card monthly.

    Business Response

    Date: 12/20/2022

    Hi ****,

    I see that you were able to get in contact with our customer service team yesterday and see that your subscription has been cancelled. Please let us know if we can help out further.

    Thanks,

    -Walt Life Team

  • Initial Complaint

    Date:12/05/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Magic Plus Prince ****** / 18+ yrs box for my brother as a birthday gift. He received his items and was generally satisfied. I was going to cancel the subscription, but was too late to do so and received the 2nd box. My box contained mostly Marvel items, which do not resonate ****** with me as I have never watched any Marvel films. I requested a refund or exchange for traditional ****** products. Attempts to obtain either have been unsuccessful thus far. Replies to my emails seem to be canned answers from a 3rd-party, not the actual operator of the business.

    Business Response

    Date: 12/06/2022

    Hi *******,

    We do apologize that you were not expecting some Marvel items in your box. Our boxes are random items and can contain Marvel/Star Wars items as they are part of the ****** franchise. I see that our support team was able to help get your subscription canceled. Please keep in contact with our support team if we are able to help out further.

    Thanks,

    -Walt Life Team

    Customer Answer

    Date: 12/06/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    Dear Walt Life Team,
    Irrespective of whether or not I expected Marvel items in my box is beside the point. As a former small business owner, the cardinal rule that guided my decisions was: "Is the customer satisfied?" If the answer was no, then I did not do my job as a business.

    I am not satisfied with the products I received and am unhappy with your response. Even if you think I am wrong does not change the point that I am dissatisfied with your service and wish to rectify the matter.

    I am proposing a full refund when you receive your items back OR a replacement set of traditional ****** items, also when you receive your items back. I fail to see how difficult it is to satisfy a customer in this regard - you lose nothing and make a customer happy.

    I have filed a complaint with my bank, but would like to move on from this with one of the proposals above.

    Please advise.

  • Initial Complaint

    Date:05/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged over $200 by this company and never received any merchandise from them. I joined their subscription box for $49.99 per month and was charged for 4 months even though I canceled after I didn't receive the first shipment. I have asked for a refund or replacement of goods and they refuse even though their website claims to allow you to cancel anytime as well as a money back guarantee. I have put a stop on any further charges on my bank account but that doesn't help the money they have already taken.

    Business Response

    Date: 06/16/2022

    Business Response /* (1000, 5, 2022/05/18) */ Hello, Apologies if there was any miscommunication on our end at all. Looking over records it looks like we had sent all boxes to the address that you inputted into our system. We did ask to confirm your new address on April 22nd but had no response on your end. Please keep in contact with our support team as we would love to try and help rectify this situation. Thanks, -Walt Life Team Consumer Response /* (3000, 7, 2022/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have all email interactions from Walt Life and I am attaching proof that they were told numerous times that I was not receiving the boxes and needed the address changed and to be refunded or have the missing boxes replaced. I changed it on my account on February 16th and contacted Walt Life afterwards when the system wouldn't let me update my address. I am demanding a full refund of every dime they deducted from my account. There is a money back guarantee on the subscription site as well as the fact that I haven't received any of the merchandise that was purchased. Business Response /* (4000, 9, 2022/05/19) */ Hi ****** As stated before and according to your screenshots, all of these messages you had sent us about a new address were at the end of April. There was not a way for us to get your January, February, or March boxes to that address as you had not provided it to us and also did not respond to requests to a new address. Our team has updated your address to make sure that this does not happen again. Please keep in contact with our support team if we can help out further. Thanks, -Walt Life Team

Walt Life is NOT a BBB Accredited Business.

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