Business ProfileforAce Hospitality, LLC

I will never book with his company again… The manager, Matthew ********, had terrible customer service. He was rude, unkind and unprofessional in all of my dealings with him. I had an issue where my daughter was left alone on the day of our check out and his company allowed people to enter into our condo without even knocking. This caused much anxiety and stress for my daughter as well for me as she called me, frantically not knowing why someone was in the cottage especially when she was there alone packing. Our relaxing morning became extremely stressed because we ran late due the intrusion and unsafe situation of a man entering with out permission or even knocking from their company. The check out time at the condo was at 11 and we left at 11:15 due to the delay. We waited outside 15 minutes for the cleaning service to come so we can talk to them about this and they did not come to clean so we ended up leaving to head to the airport. Matthew Britain would not return my call and he also charged us a late fee for leaving 15 minutes late due to their company causing us to be late. When I emailed and called and left messages for him to him about this, he never would return my call. He very rudely respond to my email and would not address the issue of safety or stress and anxiety that it caused us. Actually, the only thing he said was , “The fee stands. I have made my decision so what you have to do.” I have never in my life had such poor customer service. Two grown adults should be able to communicate and this issue needs to be addressed of safety, so I would not recommend booking with this company or deal with this Manager ever again.!