ComplaintsforAutomodule Source, Inc.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  My mechanic ordered me a new ecu for my truck from them about a year ago I finally got my truck back as it was getting a new transmission aswell. At same time now that I got it back the truck ran for 10 minutes and the computer failed with a u1601 read only mode. I contacted automobile source gave them ally mechanics info from order as he can't find the order number invoice along with the vin and the picture of the sticker with all the info on it from them that is on side of computer but they reject to assist me I'd just like a functional computer in exchange as this one is clearly corrupted. And after spending over 1000$ for it I have the duty payed invoice and everything as I am in ******. Would l

  Business response

  03/28/2023

   

  This customer saying someone else purchased an ECM from us and he doesn't have an Invoice. 

  Copy of the Invoice is required for warranty purposes. 

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ON 2/27 I MADE A PURCHASE OF ENGINE CONTROL MODULE IN THE AMOUNT OF $300 AS ADVERTISE. I AM ALSO AWARE THAT NOT EVERY *** CAN BE REPAIR AS ADVERTISE. ON 3/03/2023 I RECEIVED A CALL FROM ****SPERSON FROM THE COMPANY INFORMING THAT THE PART I SENT WHICH IS ENGINE CONTROL MODULE (***) WAS COMPLETLY DISTROYED AND ALSO THAT IT LOOKED IT WAS ***** OPEN. HE SAID THAT HE COULD GET AHOLD OF ANOTHER USED *** FROM ANOTHER SOURCE FOR ADDTIONAL $700. AND FOR ME CASH APP THAT AMOUNT TO ***************************** WHICH I DID. WHEN I RECIEVED THE *** I NOTICED RIGHT AWAY THAT IT WAS THE SAME *** THAT I SHIPPED TO THEM BECAUSE OF THE ***** MARKS THAT WHERE ON THE *** THE ONLY DIFFERENCE WITH IT WAS THAT IT HAD BEEN PAINTED BLACK, I INSTALLED THE *** AND THE *** DID NOT WORK. I CALLED TOLD THEM THAT *** DIDNT WORK AND THE **** PERSON SAID THAT IT WASNT THE COMPUTER THAT THERE WAS SOMETHING ELSE WRONG WITH THE ****** THEY TOLD ME IF I SEND THE *** BACK THAT ANOTHER WOULD BE APPLY AND WOULD NOT BE UNDER ********. MY COMPLIANT IS NOT ONLY HOW MUCH I PAID OR SPENT FOR A *** THAT WAS SENT TO ME WAS THE SAME *** THAT I ORIGINLY SENT TO THEM THAT THEY SAID WAS COMPLETLY DESTOYED AND THE *** IS NO GOOD. THEY LIED ABOUT SENDING A USED ONE ORDER NUMBER **** IS FOR THE $300 ORDER NUMBER ******** IS FOR THE $700 THANK YOU FOR YOUR TIME *******************************

  Business response

  03/20/2023

  Customer placed on order for ************** of his ***.

  His *** was beyond repair, we gave the customer an option to ether send the defective ecm back and issue a refund or provide him with a replacement ecm. He chose replacement instead and paid the additional cost. The replacement *** was tested on the truck before it was sent to the customer. We do not paint our ecm's (unless a core was received already painted then it will stay painted). Customer received a totally different ecm. Of course the *** that the customer will show signs of being open. We open every ecm for repair purposes - there is no other way to fix an ecm, it has to be open and check what's wrong).

  Customer can send the ecm back (write his name on it) and we will test it in our truck and we can make a video upon request of the ecm in our truck.

   

  Thank you

  Customer response

  03/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  This "business" runs under two different names automodule source *** and auto computer exchange ***. so i have written a review under both as I want to make sure others do not fall prey. I purchased a computer (engine control module) from this business on September 26th, 2022, for the amount of $*******. ****************** the person who took my payment information it would be four weeks before the computer would make it in s***e they were going to have to order it. I called at the end of the four weeks October 28th and spoke to a **** who stated they were not able to get a computer in so they were going to have to refund the money she stated it would take 3 to 4 days to receive my refund. It is now 1/19/2023 and I have not received my ******* refund. I have tried to contact them multiple times s***e then and have gotten hung up on and the times I have managed to get someone on the phone I keep getting the run around with no resolution and no refund. The last straw was today after trying to contact someone anyone, but phone kept getting hung up I decided to call from a different number, and someone actually picked up. Her name is ********* but unfortunately just like previous times I was able to speak to someone she gave me the same information that I would be receiving a refund whenever they decide to get around to it and again hung up the phone. I tried explaining the situation to her unfortunately she would not let me get a word in before she decided to hang up on me. $1200 might not be a lot of money to them but I worked very hard for my money. The customer service they have provided has been horrible from the moment I was told I would be receiving a refund in October. Certified letter has been sent.

  Business response

  02/13/2023

  You will have to contact the main office regarding Refund.

  ********* is in charge of the refunds # ************.

   

  Thank you

  Customer response

  02/16/2023

   
  Complaint: 18840472
  
  I am rejecting this response because: I have repeatedly contacted your office regarding the above refund and the last time I spoke with "********* " she said I would have my refund in 4 to 7 business days and guess what we are now on February 16th and still no refund. you are full of it, and you are scammers. Legal action has been taken you received a certify letter from me already im just waiting for the 14 days you have by law to respond for me to take the next legal action. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a rebuilt and programmed to my VIN *** for my on 10/20/2022 from AutoComputerExchange.com (***) but was billed by AutoModule Source **** I ordered over the phone from a cell callback number after I called the *** number as provided on the .com site. Part was said to be shipped overnight with arrival on 10/22 Saturday or 10/24 Monday. Item did not arrive 10/24 and I called ************** *************************** (phone number that called me after I contacted the *** website to purchase) as a second attempt to get tracking info (previous request was by text to *****). I Was told to call **** at the office for tracking. ************** is a cell with voicemail full. I called back to ***** and ******* sent a picture of a computer screen with a tracking number as entered into a ****** search. Item was shown to have shipped Mon 10/24 with arrival Thurs 10/27 via **** Priority flat rate box. Item arrived with two copies of receipt and a prepaid label for *** core. My SAE certified shop installed the *** to Dodge/Chrysler OEM instructions. *** was not programmed or corrupt (error U1601). I called and texted ***** and was told to call **** at *****. I was able to get hold of **** and she informed me that my SAE shop did not follow the provided instructions (not provided with item) and zeroed the program load by installing after disconnecting the two negative battery cables. **** said the cables had to remain connected and fully charged? Not only is that not safe but one spark would destroy the ***. She said to send it back to be reprogrammed and Id have to pay to have it shipped back (two week turn around - vehicle is my primary driver). I asked to be reimbursed $289 to have my SAE shop reprogram and she said No. No refunds. I asked about the 1 yr warranty and told me to send back to have reprogrammed. **** has not called back with info about if a replacement is available. I want $289 to reprogram this unit so I can go to work.

  Business response

  10/31/2022

  Thank you for your message.

  Some of the information provided by you are incorrect and I would like to clarify as follow:

  Processing time takes 1-3 business days and then the shipping time. By paying extra for shipping , you are expediating the shipping not processing time. You did not pay for Next Day Shipping. You pay for 2nd Day. Item was shipped via **** Priority Mail 2nd Day. We do not control shipping times. The ************ it's our Main Land Line not a cell phone. As **** informed you , the *** was installed without following the instructions provided, that is why you getting the U1601 code now. You have to send the *** for us to reprogram it at no extra charge. Once reprogrammed we will send the *** back and you will have to follow the Instructions provided. If you send the *** back and provide tracking number we will provide replacement (without waiting on the other one to get here). Our Installation Requirements are provided with every part we sell, for everyone to follow (to avoid any issues related to improper installation). We've been doing this since ****. Thank you

   

  Customer response

  10/31/2022

   
  Complaint: 18329296
  
  I am rejecting this response because:
  I asked for next day/overnight shipping and was charged $58 after I was told it would arrive Saturday ********* Monday 24 Oct. No tracking was provided. Package did not ship until 24 Oct and arrived 27 Oct and shipped **** priority. When the box was opened, no instructions were included. Only two copies of a receipt and a return Priority postage label were in luded. My SAE certified shop installed according to Dodge/Chrysler *** specifications as NO INSTRUCTIONS WERE INCLUDED. I wanted to have my shop reprogram ($289.00) the *** immediately (earliest is 1Nov) so I could still go on my family vacation but due to the delays in processing, method of shipping and lack off included instructions, and a now non-running vehicle, I was forced to forfeit my vacation. Ive also incurred significant hardships in single vehicle relationship during the delays and lack of customer support. **** was not willing to resolve the situation when I was told You didnt follow the included instructions so its not my problem and No refunds for obvious mistakes made made by ACE / AutoModules **** It would have been faster and at the same cost to use a large auto parts retailer to purchase a rebuilt *** but I went with ACE/AutoModules because of the promised fast shipping. The communication experience was horrible and I never ever would have talked to my own clients in the way they spoke to me. I now see why ACE/AutoModules has a D- rating.

  Sincerely,
  
  ***********************

  Business response

  10/31/2022

  We do not offer any shipping for weekend delivery (never had). Cost of Next Day Air is around $100 . Weekend delivery is $150-200.

  We always include 1 Invoice (not 2), Return Authorization Page and Instructions (and sometimes a pre-paid label depends on the item purchased). 

  The *** was improperly installed as you stated in your first message. If you decide on having the *** programmed by another Party - then you will lose your warranty and we will not cover any charges related to it.

  Customer response

  11/06/2022

   
  Complaint: 18329296
  
  I am rejecting this response because:
  

  I will send it back, tracking info to follow in text. I am requesting a full refund at this time. I no longer wish to deal with ********************** / Auto Module Source **** My Dodge/Chrysler Master Technician said it is impossible to reprogram a PCM/ECM outside of a vehicle and that a program is burned into the module with the *** and can only work on the *** assigned to it. I was also told that it is impossible for the module to drop a program from connecting with the battery cables disconnected per Chrysler OEM instructions contrary to ACE/AMS *** instructions that were not included with my ECM/PCM.

  Sincerely,
  
  ***********************

  Business response

  11/18/2022

  This is untrue. We've been selling ECM's since **** and do programming in the house, same as other companies do.

  You did not follow the Instructions (as you clearly stated in your previous message).

  You are not eligible for a refund

   

  Thank you

  Customer response

  11/23/2022

   
  Complaint: 18329296
  
  I am rejecting this response:

  You now have my ECM and my $1,158.00 following the return received by you on 11/7/22. I spoke with **** on 11/21/22 and was told my return was on hold due to my BBB complaint. I have referred this fraud issue to the ******* ****** of ******** General, The ** ************************* and my ********.

  Sincerely,
  

  
  ***********************

  Business response

  11/28/2022

  We are not fraud. You simply didn't follow the instructions provided with the ecm. We offered you to send the *** for reprogramming which you rejected.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  November 9,2021 I purchased a PCM for my vehicle. I paid $1549.00 for the PCM and lifetime warranty. Once I received the PCM it was handed over to my certified mechanic at ****** **** ***** ****** in ******* *****. The PCM I received did not work as I was promised that it was a plug and play item and supposed to be guaranteed. I returned the PCM on November 20,2021 along with a letter stating I would like a refund. Being that I was still within my window of return I was confused as to why 2-3 days after UPS delivered the return to the company, I had another pcm on my doorstep they had sent rather than refunding my money. I took it to my mechanic and it did not work either. I sent the PCM back again requesting a refund. I spoke with **** on April 15, 2022 and she said I would receive my refund within 3-5 days however I decided to check again on April 20, 2022 at which time **** said she was not refunding my money. I asked to speak to Mr. *****, the owner and transferred to his secretary whom I left a detailed message with, asking him to call me and help resolve this matter. No one will return my calls and everytime I call I am hing up on. My phone number has changed since all this started. My number is ###-###-####. The previous number in which my account is listed is ###-###-####

  Business response

  04/28/2022

  Item was purchased in November - customer wanted a refund after having the PCM for  over 5 months. He was informed via emails that the issue he is having is related to the ECM not PCM. We have videos of the PCM running in our truck. Customer was informed that he is not eligible for a refund and he has to replace ECM.

  Invoice is clear and states no refunds after 14 days. 

  Back in November you sent us some injectors by mistake not PCM. We sent those injectors back.

  Then in December we received your core for warranty activation, meaning the PCM was ok. You have not contacted us till end of March.

  All emails are on file.

   

  Customer is not eligible for a refund or a replacement PCM, as he needs ECM

   

  Thank you

  Business response

  05/03/2022

  Customer is not eligible for a refund neither a replacement.

  Customer has to replace ECM not PCM

   

  Account is closed

  Customer response

  05/04/2022

  
  Complaint: ********
  
  I am rejecting this response because: in fact Auto module source has my core PCM ,replacement PCM that does not work with my ECM and the 1549.00 I spent on the PCM. In what country is that a fair deal this is America where you purchase something that meets expectations or get your money back which clearly I'm owed a working pcm or my money back. It is not exceptable ,your web site auto module source claims A + rated BBB score Wich is not true its really D + . That's misleading and is dishonest. I'm being fair in my request of a working pcm or my money and core back. This matter hasn't settled . Money or working PCM.
  
  Sincerely,
  
  J****** ********

• Initial Complaint

  03/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an ECM from this business. It was defective and was replaced with another defective one which was replaced with another derfective one. I returned that one for a refund. The order number is 10398429 and the customer ID is 1298109. I returned it on 1/19/22 and have called several times asking about the refund. I was told they have recieved the ECM and I am going to get a refund but no date has been given. It is difficult to contact anyone and messages are not answered. I called the last time on 3/23 and have had no response.

  Business response

  03/25/2022

  As per our policy . Customers have 14 days to send the item back for a refund

  Order was placed in November.

  Customer is not eligible for a refund 

   

  Thank you

  Customer response

  03/25/2022

  
  Complaint: ********
  
  I am rejecting this response because:  It is true that the original order was placed in November.  However, during the time in between the original order and the request for refund, several units were returned as defective and other units were received.  All were done within the 14 day return period including the final one.  During last communication by phone I had with the company I was told that the unit had been received and that I was to get a refund.  The rep said she was waiting for her manager to tell her when the check would be sent.  She said she would ask her manager and call me back, which she never did.

  
  
  Sincerely,
  
  ****** ****

  Business response

  03/28/2022

  As per our policy . Customers have 14 days to send the item back for a refund
  Order was placed in November.
  Customer is not eligible for a refund 

  We do not provide check either. 
  
  Thank you

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase an auto computer module for $1750 on January 20, 2022. When I installed it in the car, the computer was not working properly. When returned for them to check it out, they told me that it was working fine. I picked it up installed the computer and the car was not working well, as it was not was not going more than 20 mph. Once again took it back and they told me they were going to order a new computer. After two weeks, I called back and they told me that they couldn't find another computer and I was going to get a full refund. I went back to the business because after a week they had not issued me a refund and asked to speak to the manager. The receptionist went to speak to the manager and she came back telling me that the bookkeeper was not in the office and that I had to wait for them to process my refund. I was not able to speak to the manager. On March 9, 2022 I sent them an email concerning my refund and on Friday March, 11, 2022 they emailed me back saying a refund was issued as of March 9. Today March 15, 2022 I was only refunded 1312 because I was charged the 25% restocking fee as per their policy. Since they sold me the computer, it was defective and I should not be charged the restocking fee since I went back twice for them to fix the computer. Their solution was that they couldn't find another computer and that they were going to refund me the money. For this reason I do not understand why they charged me the 25% restocking fee if they since day one sold me a defective item and they did not resolve the issue when I took back the computer. They did not refund me the full amount of $1750, they are missing $438. I want them to give me the $438 as it was not an item I returned because I wanted to, it is because they never sold me a working computer and they decided to issue me the refund. I emailed them again today March 15, 2022 but I do not want to deal with them anymore because manager did not want to see me and they were always so rude.

  Business response

  03/16/2022

  Please see attached documents. Thank you

  Customer response

  03/16/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  The EMC was not working because I took the EMC to the office 2 times. The first time i took the EMC back, The company kept the item for a week to verify that it was working. When I installed it in the car, several issues came up with the car. Lisa told me that the issue was my car. I had my car in a certified mechanic that told me that the computer was not working properly.  The second time I took the EMC back to the office Lisa was going to order a new EMC. If the EMC was working properly then a new order was not going to be necessary. After 3 weeks the company decided that a new EMC cannot be located therefore a full refund (as per Ira) was going to be given to me due to a defective item since the day of purchase. When i went back for a third time to pick up my core, the manager rejected to speak to me. Therefore I require the company to give me back the 25% (437.50) restocking fee that was not given back to me because it was a defective item that was sold to me since day one. Once again as per Florida statute I am entitled for a full refund and this case is not close. 
  
  Sincerely,
  
  ******* ******

  Business response

  03/17/2022

   

  This was a special order.

  There was no issues with the ecm.

  And there is NO REFUNDS on special orders as stated also in the office.

  Customer agreed to the terms of sales.

   

  Thank you

• Initial Complaint

  02/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a computer module for my **** **** ******** .495.00 sent to them by debit card .This was january 17th 2022. I never received the module .I called them back 3 weeks later . I was told the one they sold me was not available for shipping .They said they did have one in stock ready to ship but that i would have to pay an extra 399.00. I ask for them to send me a refund check by mail since i had my debit card cancelled due to the fact that i cancelled my account because these people have all my card info ...and it couldnt be refunded on that card .I was told that they dont do refunds by mail .I ask to speak with a manager and was disconnected .I have called back several times and once they identify me thru my phone number , i get perpetually put on hold .

  Business response

  03/21/2022

  We only issue refunds to the same form of payment as was used in the original order.

  Customer called to cancel the order and the order was cancelled and customer was fully refunded. Customer got mad because He wanted us to send a check and we do not do that. 

   

  Thank you

• Initial Complaint

  02/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  INITIAL PURCHASE 11/12/2021 OUR ***** *** ***1 DIESEL 6 SPEED MANUAL HAD BEEN SURGING WHILE DRIIVING. TOOK IT TO PRO TECH OF CLARKSTON WASHINGTON.{ ###-###-####] THEIR DIAGNOSTICS RESULTS , THEIR MECHANIC SAID IT WAS THE ECM UNIT. BUT THEY COULD NOT FIND ONE FOR THAT MAKE AND MANUAL TRANSMISSION SO WE DROVE IT HOME. CONTACTED AUTO MODULE SOURCE FOR : ECM UNIT, ELECTRONIC CONTROL UNIT THAT CONTROLS A SERIES OF ACTUATORS ON AN INTERNAL COMBUSTION ENGINE TO ENSURE OPTIMAL PERFORMANCE. EMPLOYEE OF AUTO MODULE SOURCE, RICHARD STATED," THEY HAD ONE , JUST ONE". CHARGED ACCOUNT FOR $1445.00 AND A $50.00 CORE CHARGE. WHEN ASKED FOR A ROUTING NUMBER THAT IT WOULD BE SENT TO OUR EMAIL. NOTHING SHOWED UP . WE CALLED, SPOKE WITH LISA WHO SIAD THEY DONT HAVE ONE AND EVEN PUT US ON HOLD TO INQUIRE, STATED THEY WERE WORKING ON IT. THEY WOULD CALL US WHEN READY. NO CALL . WE CALLED , FINALLY SENDING ONE. OK 12/09/2021 RECEIVE ECM UNIT AND TAKE IT TO A CERTIFIED MECHANIC FOR INSTALLATION. {DROVE DODGE RAM TO MECHANIC}. VEHICLE WOULD NOT START WITH THEIR ECMMECHANIC DIAGNOSTIC CODE FOR ECM P1689 , BASICALLY NO COMMUICATION FROM ECM . DROVE THE DODGE HOME , CALLED AUTO SOURCE INC. GAVE THEM THE CODE ETC AND LISA SAID SEND IT BACK. WE SENT BACK. 12/21/2021 RECEIVED SECOND ECM . MECHANIC HAD SAME CODE OF FAILURE TO COMMUNICATE P 1689. VEHICLE WOULD NOT START. DROVE THE DOGE HOME , WITH THE EXISTING ECM UNIT. CALLED AND ASKED FOR MANAGER OR PERSON IN CHARGE . LISA WAS ABLE TO PUT THE OWNER ON AND HE SAID THEY WOULD GET IT RIGHT AND IF NOT WOULD GIVE US A REFUND. HE STATED HE WAS THE OWNER. 12/30/2021 THIRD ECM ARRIVESVEHICLE VEHICLE NOT STARTING. AGAIN CODE P1689 EITHER THE WRONG ECM OR FAULTY ECM THE MECHANIC STATES. PLACE OLD ECM IN DODGE , DRIVING IT CURRENTLY. ONCE AND A WHILE IT SUGRES. CALLED LISA AND STATED THREE TIMES IT FAILED TO WORK, PLEASE WE WOULD LIKE REFUND. SHE SAID NO REFUND. OWNER WILL NOT COMMUNICATE OR ANSWER MESSAGES. ASKING FOR 1445.00 REFUND

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