ComplaintsforRick Case Hyundai

• Initial Complaint

  10/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Twice in the last three months I have received electronic notice of an issue with my 2022 Hyundai ****** that said to contact the dealer for service. The first time in July it took seven weeks to get a service appointment only to find that my brakes needing resurfacing. Should I really have been driving for seven weeks like that. Yesterday I get the same message again and try to make a service appointment the wait is now six weeks. What's the point of having a warranty if you cant get a service appointment? Why should I be driving a potentially unsafe car for this long?They should not be allowed to sell more cars than they can service in a reasonable time.

  Business response

  10/28/2023

  Our apologies for the delays.  Unfortunately, we do have longer than normal times in order to bring a vehicle into our service department. If the vehicle is inoperable we will gladly take it in. Please contact road side and they will gladly tow it to our location.  ******************* is the service director, and he will have a technician work on it as soon as he can. Once again, we work hard to provide the best possible service for all our customers. Thank you in advance for your patience.  

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an active lease with them for a 2021 Hyundai ******* limited. The ** has had a problem since I got it. The car is a lemon and has now had 4 repair attempts. ************* has now had my car in service since AUGUST 28th. Not once has anyone called me with any updates. I have called and emailed at least 10 different people at the dealership. NO RESPONSE. Wrote to corporate NO RESPONSE. I finally spoke to a human 3 weeks ago and she told me to come in and they would definitely resolve this. I spent 4 hours at the dealership and I have never felt so disrespected in my life. I got passed off from person to person. The only thing they were offering me was a new lease several hundred dollars more than Im paying now. I left in tears. Two days later I got a text saying, *********** Your car will be ready on Wednesday. LIE. Still no resolution!

  Business response

  10/26/2023

  To whom it may concern,

  Please send these BBB messages to me directly.  I am the ** at the Hyundai store.  ******** is no longer the ** for Rick Case Hyundai.  Please remove her from receiving the messages or advise me on how to do so. Thank you in advance.  

  My email is *************************** 

   

  Business response

  10/26/2023

  To whom it may concern, 

  The customer has been in communication with her service advisor ************************* upon the vehicle being checked that the part was on (national back order).  The field engineer has been working with our service team to correct the problem.  We must go in the steps required by Hyundai Motors in order to properly diagnose and fix the issues.  They give the instructions on what to perform to correct the problem.  Sometimes, they must change out several components in sequence before they finally correct the issue.  We apologize for the delay but again ask for the customers patience as we are bound to correct issues in accordance to what Hyundai mandates.  Not sure who she is emailing, I have never received an email from this customer, nor has my Service director.  ************************* has a full string of text messages where the customer even asks him on how to file lemon law.  He definitely has been in contact with her.  He has had multiple conversations with her over the phone aswell.  The part in question is scheduled to potentially arrive sometime in November 2023.  

  Customer response

  10/26/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:

  This response is very inaccurate and apparently the person responding does not know what has occurred. I have paid a car payment for 2 months for a car I dont have. Your information about communication is inaccurate as well. ************************* has NEVER reached out to me about the status of my car. The two occasions where texts were sent were initiated by me on 9/13 and 9/16. I have not spoken to him since and we are now almost in November. I have emailed and called the following people at the dealership and not gotten ANY response. *********************************************, *******************, ************************* (several times), and several others I cant even remember. It is impossible to speak to anyone in person and no one returns voicemails or emails. On September 29th, I finally spoke to a manager (I am sorry but I dont remember her name started with an S). She was shocked but the information I shared with her and made me an appointment with *************************** for 10/5. I went in hopeful and left feeling completely disrespected and frustrated. I was passed from person to person with no resolution and a lot of really poor customer service. The last person I spoke to was *********************. I was in tears at that point. He asked me to give him a day to get with service now that he was aware of the situation (even though I had left him a voicemail and an email as well)and he guaranteed me they would find an exact status for when my car would be fixed or get me into a new lease. I never received a phone call on Friday. On Saturday, *************************** texted me and said *********** Your car will be fixed by Wednesday. Obviously that didnt happen. I have a right to drive a comparable car that I am paying for. I dont even trust at this point that the car can be fixed since 3 times now it has been serviced and I was told it was fixed and it wasnt. I do not understand why the dealership is unwilling to work with me to get into a new lease with a similar payment so that I can return the loaner car. I have been inconvenienced and disrespected throughout this entire nightmare. I have phone records and texts to prove everything I have stated. 

  
  
  Sincerely,
  
  ***********************************

  Business response

  10/28/2023

  I understand the customers concerns about her vehicle.  I however don't believe anyone here was disrespectful when helping her out. The customer was contacted regarding the process of fixing her vehicle. ******************* is aware of her car's issues and is working with Hyundai for a solution.  Hyundai provides loaners or rentals for customers while their vehicles are being repaired.  However, they do not always offer vehicles that are comparable to what the customer is currently driving.  I have yet to meet with this customer nor do I have any record of her leaving me a voicemail or a call.  I am available anytime she wants so that we can go over her concerns.  I would also like to meet with her so we can discuss how my staff was being disrespectful to her.  Lastly, I know that my sales staff and managers were working on trying to put her in a new car but unfortunately the times have changed.  Prices of cars have gone up, and so have interest rates.  It's never that we don't want to help the customer get out of a car, we sometimes can't make the numbers work out.  I understand she is upset she doesn't have the car she is paying for; however, this is a Hyundai Motors concerns that she can address with them and see if there is a way they can help with that matter.  ************* is more than willing to help, as we are the intermediaries between her concerns about her vehicle and Hyundai Motors. 

  Customer response

  10/30/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:
  

  I would very much like to meet to discuss my concerns. Your name was never given to me when I called the dealership and pleaded for a manager to help me with this situation. I dont know you can say ************** is aware of the situation and not find it disrespectful that he hasnt returned one of my voicemails. And there are multiple other people that I mentioned who did not call back. That is completely disrespectful. I would also love for you to share with me how the dealership kept me informed about my car. It didnt happen. As I stated previously, NO one has called me and told me anything about the status of my car. I texted ****** twice and I could never get a straight answer. Then Im told 10/7 my car would be ready on Wednesday. I understand that car prices and interest rates have gone up but the payment they were offering me was ridiculous. Dealerships have got  the power to cut fees and adjust prices so I refuse to believe there is not a car available within my payment range. I dont understand why you would want me to continue to put miles on a loaner that could be sold and my car could go to auction. Putting me in a new lease would solve the entire problem. I do not trust that my car can even be repaired since every time you have replays oart it wasnt fixed. 

  
  Sincerely,
  
  ***********************************

  Customer response

  11/08/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:

  The person who is responding has never indicated her title. Her name was never mentioned to me when I called the dealership countless times for help with this issue. The response keeps indicating that I have been kept informed. I would like to know who it was and when it was because no one ever contacted me regarding this issue. As I stated before, the only communcation I have had is that I initiated 2 texts to my service advisor. I was also told multiple different stories that never ended up being accurate. I have phone records and texts to show how many times I contacted the dealership and never got a response. I am happy to meet to discuss this situation but as I stated, I don't know who this person is or her role in the dealership. She is not listed on the dealership website which is why she is not one of the people I reached out to. I am now being sent a bill for the loaner car which is absolutely insane. I did not ask for the dealership to hold my car for 2 and 1/2 months. I was NEVER informed I would be charged for a loaner vehicle. I was given a rental car for the first 3 days when I initially dropped the car off at the end of August. When I was told the car was fixed and ready, I dropped off the rental car and came to the dealership only to find the car was not fixed. I was told by **************** he was not authorized to give me another rental car. I stood waiting for 40 minutes while he went to find someone who was authorized to get me another vehicle to use while mine was being serviced. He came back and told me they were giving me a loaner. I was never told about any charges. When I signed the form there was a cost per day on it and I asked **************** what that was all about and he said don't worry about that, it's just a standard form for insurance purposes and I wouldn't be charged. 

  Again, I would love to sit down with someone to discuss the actual facts of this and come to a resolution. 

  
  Sincerely,
  
  ***********************************

  Business response

  11/09/2023

  Hello,

  My name is ************************  I am the General Manager of the store.  I have communicated all I have been informed from both ******************* our service director and ************************* our service writer.  Both have stated that they have been in constant communication with you.  As i am seeing, they have attempted to either put you in rentals or loaners.  I'm assuming all those times they worked with you and explained what was happening.  Either way, I will be happy to hold a meeting with you, **** and ****** so that we can get to the bottom of this. They can provide proof, either written via email of text and documents stating what they have advised you of.  Our goal is to provide excellent customer service.  our apologies if you feel certain things have not been explained properly. Please feel free to reach out to me.  THank you. 

  Customer response

  11/09/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:

   

  Thank you for clarifying who you are. I actually left you 2 messages as well. I find it ironic that everyone in the dealership says that didn't get an messages or emails. I would be very happy to show you my cell phone records of how many times I called the dealership desperately trying to find someone who would assist me.  I would very much like to have a meeting with you to discuss the entire nightmare this has been. As I mentioned, the communication I received in 2 and 1/2 months from **************** was 2 texts that I initiated and one phone call from him (with information that was inaccurate). That's it. 

   

  I work until 3:00 but if you give me a couple of afternoons that you are available to meet, I would be happy to come in to discuss all this. 
  
  Sincerely,
  
  ***********************************

  Business response

  11/09/2023

  As you can see, I respond to all my emails in a timely manner.  I can meet Mon-Wednesday next week after 3pm as you have requested.  Please email me a convenient time and I will check the schedule and reply.  I would like ******************* and ************************* to be in the meeting as well, and would like to coordinate that happening. My email is *****************************************.  Thank you again and talk to you soon.  Happy weekend. 

  Customer response

  11/13/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:

  I am off work all next week so Wednesday (11/22) at 3 would work. If there is a better time to meet so that ************** and Mr. ***** can be there please let me know. I am pretty flexible next week since I am off. 

  
  Sincerely,
  
  ***********************************

  Business response

  11/13/2023

  **********************,

  Wednesday the 22nd at 3pm sounds great.  See you here.  Thank you. 

  Customer response

  11/15/2023

   
  Complaint: 20782025
  
  I am rejecting this response because:

   

  Wednesday works fine. Thank you. 
  
  Sincerely,
  
  ***********************************

  Customer response

  11/20/2023

  I apologize- I thought I had responded and I did not. I would like to reopen the case. We are meeting this Wednesday to discuss the issues. 

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car is at Rick Case Hyundai Davie for warranty service. They told me that my turbo was bad, and that they would replace it under warranty. They have had the car for about 2 weeks. They received the turbo, but as they were about to install it, they found that the car also has a bad intercooler, and want to charge me $825 + taxes and fees to order one. They say that it was cause by a bad engine air filter and sent me the picture. They claim this is why they cant replace it under warranty. It does look dirty, but not dirty enough to ruin an intercooler. Also, they should have seen this 2 weeks ago if that was the case.

  Business response

  10/21/2023

  To whom it *** concern, 

  When a vehicle comes to our dealership presenting a problem, we begin by diagnosing the car to see the issues that it has.  Unfortunately, as with any manufacture we are not allowed to strip apart an entire engine to check for everything that *** be wrong with it.  We work the fix in steps an all controlled under what Hyundai allows us to do.  We must present each issue individually to Hyundai for either approval or decline.  Unfortunately, when there is negligence, we are not given the green light under warranty and are then faced with communicating that back to the customer.  In this case, the manufacture deems the dirty air filter not being replaced as one of the key factors in the intercooler failure.  At the dealership level, we diagnose and fix the concerns.  If the customer feels that they need to contact ********************** customer service and see if they are willing to make an exception, they are more than welcome to do so.  We ask for all exceptions up front on our end as it guarantees we get the work and can satisfy our customers.  However, in this case it has been declined. 

  Customer response

  10/24/2023

   
  Complaint: 20759407
  
  I am rejecting this response because:

  I stated to the service advisor , *************** , that I don't think a dirty air filter could cause this. After I filed my complaints, he said that there was a miscommunication, that it was "caused by impact" and not by the air filter . I attached a screenshot of our conversation, with a picture of my bumper. The intercooler is behind the bumper, and he said there are openings in the bumper, but i notice in the picture there is one section that has something behind the openings. I'm not positive, but I think that might be where the intercooler is behind. Either way, there is no evidence of any external impact, so I don't see how something could have hit the intercooler without at least making a scratch or dent somewhere on the bumper.

  
  Sincerely,
  
  *****************************

  Business response

  10/25/2023

  We have contacted the customer and he has been made aware that there are multiple issues that need to be addressed.  We noticed that the air filter was neglected and needed to be replaced.  After further review and inspection, they also noticed that there was physical damage to the intercooler.  This has been sent up to Hyundai Motors who has deemed that this is not a manufacture defect and is therefore not covering that under warranty.  We have explained this to the customer as well.  Customer has started a case with ********************** directly.  We have called to authorize his rental charge coverage which will expire on 10/26/2023.  After that we have also made the customer aware that any future rental unless authorized by Hyundai will be at the customer's expense. attached I have included pictures of the damage to the intercooler and also the texts sent between the customer and the service advisor. Please advise if there is anything else needed at this point to close the complaint. Thank you. 

  Customer response

  10/25/2023

   
  Complaint: 20759407
  
  I am rejecting this response because:

  The air filter cannot cause these issues. They only brought up the fact that the intercooler was damaged "by impact" after I opened a case with the BBB. How could it be damaged by impact if there is no damage to the bumper at all? (it is behind the bumper). They authorized the rental to be paid up until tomorrow 10/26, and just informed me of this today. Meanwhile , until this issue is resolved I am without a car.

  I did open a case with Hyundai directly, and they are assigning a national case manager, but that will take 3-5 business days. Even once it is resolved I guess they will order the part at that time , wait for it to come in then install it. I could be without a car for another 2 weeks or more

  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/12/23 I took my car in to an appointment for oil change, but had some warranty concerns. I was told bring the car in on 10/16/23 and they will take care of the oil change and the warranty concerns (Total 6). I did not hear back from the dealership and called at 3PM which I was told they are too busy and I need to bring the car back for a third time. The oil change still was not done and the appointment pushed off for a third time. The secretary advised she left a message for *******************, but I got no response back from the dealership. I emailed *********************** and got no response thru an email. I bought a car that is under warranty, but the dealership has been dismissive I feel in addressing my concerns. I cannot continue to drive back and forth from the dealership and nobody at the dealership able to address the issue or at minimum look at the vehicle.

  Business response

  11/01/2023

  To whom it may concern, 

  I am already following up with the service director ******************* in order to find out what took place in this situation.  For the most part, when a customer comes in for an oil change appointment that is all we schedule the car in for.  If warranty issues are also questioned, then we do need to make a separate appointment.  As far as getting the customer in we will contact them immediately to coordinate if it has not been done so already.  Lastly, the customer states that I received an email from them that I did not respond.  I have not received an email from the customer.  I answer all my emails and get back to my customers.  Again, our apologies and we will be reaching out to them. 

  Customer response

  11/03/2023

   
  Complaint: 20742754
  
  I am rejecting this response because:

  Email was sent to the ** on October 16 at 514 PM.  October 12 when the car came for an oil change they set an appointment for October 16th to bring back for the warranty issues which they had no time for that day so I had to pick up the vehicle.  October 25th dropped the vehicle again.  I cannot get anyone to call me back with a update on what is happening.  Hyundai customer service also has had issues helping me with this dealership getting updates.  At minimum someone could give me a proper update or call back as we are now at 10 days since they have had the car.  See some of the multiple documentation I have had on the emails.

  
  Sincerely,
  
  *****************

  Business response

  11/03/2023

  I understand the frustration, however my main goal is to get the problem addressed for you.  I did not see an email from you as I stated, could have gone to spam and I would not have known.  I don't like for a customer to feel as if we dismissed them.  I would like to have the issue rectified.  My number Is ************.  If I can be of service, please don't hesitate to contact me.  That is my personal cell phone, as it is on our website.  I will be happy to assist.  Thank you again for being a valued customer. 

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought. 2022 ******* **** from this business in December 2021. In February 2022 the vehicle stopped working. The dealer asked me to leave it for service, and (1st issue) they didnt have a vehicle to lend me and finally gave me a smaller quality car that I kept for a week until they replaced it with another **** 2nd Issue: did not give updates about my car unless I called them to ask. 3rd issue: they finally told me the cars main computer was broken and needed to be replaced but could take 8 to 10 weeks to ge it. 4rd issue: after 3 months of waiting for my car I decided to initiate a claim using my Lemon Law rights. The claim had to be done with the ******* headquarters, so I did. I provided all documents and in about 2 months they made me an offer to refund me all moneys paid minus the **************** (as it would be returned to me by the dealer). I accepted the offer and (in total) 6 months after the initial issue, I received my money, that due to inflation and higher interest were not enough for me to buy an equal to the original vehicle.Final issue (still not resolved):I followed the steps required by the dealer for me to get the pro rated amount of the warranty contract. Today, almost 3 months after the initial process, Im still waiting for that check. The insurer sent me proof that the prorated amount $1,701 were sent to Rick Case Hyundai to be given to me. ************* sent that money to my lender *****, although I showed them proof that ************* had paid off my car loan 2 months ago and my account was already closed. The check went back to *************, I claimed it once again, and their General Manager asked their accounting department about my check, and they asked me for proof (again) of the account being fully paid off. I did. I still didnt get any calls back or my money. Today I went in person, and I was told they were still working on it. I lost money due to the Lemon, and now Im kept waiting for whats mine: the warranty contract refund.

  Customer response

  09/28/2023

  Today, a day after I placed the complaint with BBB, Rick Case Hyundai called me to tell me they had my check. I picked it up. I would like to close this case. 

• Initial Complaint

  09/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 29th , I bought a Hyundai Santa **** (compact pick up), with a monthly payment of $ ****** but I received the paperwork from the financing (same Hyundai) and It was almost $100 more than I negotiated with them there ($783.94) .I emailed the dealer , spoke to them and said they will call me back but they never did, I just emailed Hyundai corporate as well. I do not know what to do next.

  Business response

  09/11/2023

  To whom it may concern, 

  The customer ******************** did agree to a lower amount prior to going into the finance office.  From looking at his deal, he purchased a few aftermarket products and services while in the finance office.  He has an extended service plan, Gap, Tire and Wheel protection and key replacement, paint and interior protection and theft protection.  All these items that he purchased and are signed for on the contract are what led his price to increase by the difference he is questioning. If he has any other concerns or questions, we can gladly assist him with those. 

• Initial Complaint

  09/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been waiting for a refund for 2 contracts for 4 months. I keep getting the run around. I have made 3 trips to the dealership just to get action but then I still haven't gotten a refund. They repeatedly don't answer my calls. When I do speak to someone, I still don't accomplish anything.

  Business response

  09/09/2023

  Customer was contacted.  Her contracts were delayed but were put in for cancellation from the original date. They are being handled and we contacted her.  She understood per my last conversation with my GSM who advised me of the phone call. 

  Customer response

  09/13/2023

   
  Complaint: 20568694
  
  I am rejecting this response because:
  
  Refund was supposedly sent to the finance company on September 1, 2023. After just verifying with the finance company today September 13, 2023 they have not received the refund.

  I have been told repeatedly that this refund had been sent and still has not been received by the finance company

  
  Sincerely,
  
  *************************

  Business response

  09/21/2023

  to whom it may concern, 

  The checks have been sent to her financial institution.  The check numbers are as follow is ******* for $678.38.  The other one is ******* for the amount of $1897.11.  Both checks were mailed out and sent to her finance company. We unfortunately can't control when they deposit it to her account Checks were mailed 9/15/2023. Please allow a little time for them to process and we apologize for any inconvenience. ****************************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Rick Case Hyundai for service on my 2018 Elantra 10 days ago. The appointment is scheduled for October 19. The issue is the steering column, which has already been replaced twice in the last 3 years, a steering column should not have to be replaced at all, let alone 2 times in 3 years! Not sure if it is a defect in the car or the prior repairs were not done properly. I am getting uncomfortable driving the car and cannot wait until October 19. I have emailed the General Manager and the Service Director and have not received any replies. I contacted Hyundai ************* and they were of little help, able to get an appointment at another dealership in another county but it is too far away. I just want a quicker appointment to get this repair done. This is a safety issue now.

  Business response

  09/21/2023

  To whom it may concern, 

  This is the first I or my service director here of this.  I did not have an email from this customer.  He came in 2021 for a steering column fix, They have been back 3 times for scheduled maintenance and never mentioned the steering column.  We have a scheduled appointment for Oct 19 for him at our store. Unless the vehicle is not operable, we must adhere to the appointments scheduled or we will be backing up scheduled work for another customers vehicle that has been waiting.  The vehicle will be inspected at that time and any issues will be addressed.    

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My reason for putting this report to the forefront is because I believe I was unfairly treated. Its not all about MONEY but respect and commitment to Customers who have many years of service to be given some form of assistance to provide that security of care. I have visited Rick Case Hyundai requesting some assistance due to Hardship I am experiencing to trade in my vehicle for something l can afford because my monthly payments are high causing me pain. To me I dont think anyone cared. Yes my Credit is not good but I think the effort to really help people like me dont exist at *************. Its just sad that Money plays the game not working to resolve issues.

  Business response

  09/04/2023

  To whom It May *********************** understand that the customer is feeling this way.  Unfortunately, there are circumstances that are not within our control. We do everything we can for a customer specially someone who has been a prior customer.  It would make no sense to not attempt and help them as we are in the customer service business, and the company runs on making every potential and current customer satisfied with our service.  What we can't control are credit issues, budgets, etc.  We can't force a bank to buy a contract if the customer is not approved.  Money does not play the major role as the customer stated.  Credit will either make or break a deal, and so will the customers perceived budget.  We are more than glad to help our customers in every way we can.  Thank you. 

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An oil change was performed by ********** on my vehicle Hyundai Tucson 2022, approximately 10 days after two lights on the dashboard turned on, check engine and oil lights, immediately I drove the vehicle to Rick Case Hyundai, after a brief check they sent me to **********, I drove to **********, they checked the car and replace the oil filter, then they scanned the vehicle and told that apparently something was wrong with the oil pressure sensor and sent me to Rick Case Hyundai, I drove again to the Dealer, the received the vehicle for a major inspection, approximately 20 days after they called me letting me know that something was wrong with the oil pump, then 10 or more days after the called me again to let me know that the is damaged for an improper oil filter installation and thats out of warranty, they suggested me to claim *********, at this point, after two months the engine vehicle is partially disarmed, ********* said that they are not responsible for the damage and Rick Case Hyundai said the same

  Business response

  06/27/2023

  To Whom it May Concern, 

  I'm surprised that I am seeing a complaint against Rick Case Hyundai Davie from this customer.  We have addressed this with him multiple times.  Customer took his car to ********** where the improper installation of the oil filter has caused damaged to the engine.  Customer is aware of this as this has already been reported and documented.  ********** does not want to take blame for what they did even after an independent inspector deemed it was their responsibility.  We at ************* Diagnosed the car and noticed the issue that had happened and why it happened.  Customer at this point told me personally that ********** did not want to fix his problem and is blaming the dealer since we touched the car in order to diagnose the damage.  It is a way for ********** to clean their hands and not take care of the damage they caused to his car.  At this point we have explained to the customer that we had documentation and video showing what we did to notice the damage, and advised the customer that he may need to take legal action against ********** to resolve his issue. 

  Customer response

  06/27/2023

   
  Complaint: 20128462
  
  I am rejecting this response because:

  This is not my responsibility, I was taking care about the preventive maintenance of the vehicle, unfortunately something was wrong with the oil and oil filter replacement, i drove my car to *************, I dropped there with the engine working and now the vehicle is parked with the engine damaged, ************* said that is Jiffy Lub responsibility, ********* said that is ************* responsibility and I am in the middle without vehicle since March 28 approximately.

   

  
  Sincerely,
  
  *************************

  Business response

  06/29/2023

  Unfortunately as explained to the customer, our job is to check what is going on with the vehicle. Upon our search, we observed that the damage to the car was due to the incorrect install of the oil filter by **********. We have instructed the customer to file a complaint or take legal action against **********. As we stated, we have proof this issue was caused prior to us taking the vehicle and inspecting it. This issue is between the customer and the ********** location he used. 

  Customer response

  06/29/2023

   
  Complaint: 20128462
  
  I am rejecting this response because:

  i know perfectly that ************* gave to my that explanation, no doubt in the cause, the thing is who is the responsible for that, ********** said exactly the same, they think that ************* is also  responsible because they touched the engine, they replaced the oil filter and the oil pump. Please accept responsibility, for me both are involved in this situation.

  i cant afford the lawyers cost, i am trying to get help from Hyundai 
  
  Sincerely,
  
  *************************

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