Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was quoted a price of $2000 and told that this number would decrease based on how much they were able to procure from insurance companies. They extracted much higher amounts than the proposed costs for each of 3 separate repairs and claims resulting in over ***** from insurance companies directly to them and they are demanding another 6300 from me personally. in total over $14,300 for what was quoted by them and others at a combined estimate of $8,300 on the high end

  Business Response

  Date: 10/04/2024

  Mr Nation

   

  You were not quoted $2,000. Your insurance company deemed the amount necessary to repair your vehicle and paid you instead of paying us. We are simply wanting you to pass that payment down to the shop for the repairs that were completed and your insurance company approved. Not a single shop does estimates and give them to client on insurance jobs because ultimately it

  s up to them what repairs cost and they send a field adjuster to come in and substantiate the damage with pictures and OEM repair procedures. We have a repair authorization signed by you that indicates that you are obligated to pay the shop everything you may receive from insurance company for repairs. So if you think that the repairs are $2,000 and your insurance company paid upwards of 8 to repair it , that it means you should be entitled to keep the difference of $6,000,  you should think again, because for once its not how it works and for twice it's very against the law to do what you are attempting to do. This monies were paid to the shop to repair your vehicle, which were completed, all the shop is merely asking you to do is pass that payment down to us.

   

  Thank you and please feel free to call ************ with any questions that require further clarification.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2023, my vehicle was totaled due to flooding while it was parked in a flooded parking lot. An auto body shop Car Geeks LLC mistakenly towed my vehicle from the flooded parking lot instead of the other vehicle they were supposed to tow. As a result, I reported my vehicle as stolen to the police. Several days later, the owner of the auto body shop contacted me and informed me that he had possession of my vehicle. However, a significant complication arose when my insurance company presented me with an inflated bill for work that had not been authorized by me. Despite this, my insurance company only covered a portion of the bill, leaving me responsible for the remaining amount.I discovered that the form I signed for releasing my vehicle was, in fact, an authorization for Car Geeks LLC to perform extensive repairs without my explicit consent. I never requested any repairs for my vehicle. Furthermore, without signing this form, they refused to release my vehicle to my insurance company for an independent assessment.I feel strongly that I was misled and tricked into signing this form under false pretenses. The body shop did not fully disclose the implications of the authorization form, and their actions have effectively held my vehicle hostage. Despite my requests to release my vehicle to my insurance company, Car Geeks LLC has refused and forced me to sign a work authorization to use it as binding.I believe this conduct is not only unethical but also illegal. It has placed me in a position where I am unable to release my vehicle and has caused undue stress and financial strain. I am seeking your assistance in resolving this matter promptly.I respectfully request that your office investigate Car Geeks LLC for their deceptive practices and take appropriate action to prevent further victimization of consumers.Enclosed with this letter, I have included copies of the signed documents, police report, and any other relevant evidence to support my complaint.

  Business Response

  Date: 06/06/2024

  vehicle was not towed by mistake,as evidenced by authorization form signed by the customer-that is a lie,also no one can force another person to sign anything,he did it out of his own free will,no one forced his hand he could have chosen another shop to handle his vehicle.

  Vehicle was declared totall loss and appropriate action was taken ,authorized by customer signed form granting ********************** custody and handling of the vehicle,charges were due and vehicle could not be released without those being paid,its just basic concept.

  Furthermore the customer ***************** has filed a civil complaint with the court and the outcome will be decided by the judge one way or the other.

  We hereby request BBB to close this complaint as it is already in with legal proceedings per customer initiated action,so outcome will be decided by arbitrary judge.

  We have nothing further to add to this at this time.

  Regards.

  Management

  Car Geeks LLC

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21809070
  
  I am rejecting this response because:

  Here are the details of the incident:
  Unauthorized Towing: My vehicle was towed without my consent. I never authorized or requested Car Geeks to tow my vehicle. The police report attached clearly indicates that the towing was performed erroneously.

  
  Lack of Work Authorization: The authorization form provided by Car Geeks does not include a description of any work to be performed on my vehicle. As such, there was no basis for any service or repair to be carried out on my vehicle.

  
  False Claims: Car Geeks falsely claimed that they obtained my signature for the release of the vehicle. I have never signed any release form or given permission for Car Geeks to take custody of my vehicle.

  
  Inflated Charges: Car Geeks has issued charges for services that were neither requested nor authorized by me. These charges are inflated and unjustified.
  Sincerely,
  
  *****************

  Business Response

  Date: 06/06/2024

  we have extensively answered this complaint in last responce-we have nothing else at this point to add,this has been escalated to civil dispute by the customer and the court will determine the outcome.

  Best regards.

  Management

  Car Geeks LLC

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21809070
  
  I am rejecting this response because: The statement from business about incident is false and misleading 
  Sincerely,
  
  *****************

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** car geeks collision reviews All Shopping Images **************** Books Flights Finance Search tools Feedback Car Geeks Collision 5.0 (106)Auto body shop in *********, ******* ? Closed Thumbnail Image 43+OverviewPhotosReviewsServicesBy ownerAbout ****** review summary 5.0 (106)Reviews All tesla19 vehicle15 ****** communication10 +6 Sort by Most relevant Newest Highest Lowest ****** 2 reviews This Place needs to be Report to a Better Business Bureau as one of the biggest Scam artists and also for been scamming the insurance company...For Some reason Unknown till today day I let them took my car to their body shop for a minor More *********************** 3 reviews3 photos 2 months ago ********** at Car Geeks were amazing to work with. It was a very smooth experience and they communicated on every step of the process. My car was pick up and delivered to my house. They offered me a free rental while my car was being More Photo 1 in review by *********************** Photo 2 in review by *********************** Photo 3 in review by *********************** 2 Car Geeks Collision (Owner)2 months ago Thank you for choosing Car Geeks Collision, ***! We're thrilled to hear that ********** provided you with an amazing experience. We always strive to ensure smooth communication and a seamless process for our customers. It's fantastic to know that your car looks as good as new. We appreciate your recommendation, and if you ever need body repair services for your Tesla in the future, please don't hesitate to reach out.***************************** 8 reviews9 photos a month ago They did a phenomenal job repairing my 7 month old *****. I was skittish about utilizing a non-Tesla shop but they did not disappoint. Very professional shop. Fair in dealing with.Photo 1 in review by ***************************** Photo 2 in review by ***************************** Photo 3 in review by ***************************** Car Geeks Collision (Owner)a month ago Thank you for trusting ** with your ************************! We are thrilled to hear that you were pleased with the repair job done on your car. Our team takes pride in providing professional and fair service to all our customers. We appreciate your feedback and hope to see you again if needed.Ziyani B.3 reviews1 photo 2 months ago Wow where can I start. This is the best customer service Ive ever received from a shop that I brought this car, and my prior cars to. ***** is the best when it came to customer service and communication. They hook my up and these people are a certified Tesla shop so all the parts are from factory and the work is done precisely.Photo 1 in review by ********* Car Geeks Collision (Owner)2 months ago Thank you for your kind words! We are thrilled to hear that you had a great experience at Car Geeks Collision. Our team takes pride in delivering excellent customer service and ensuring that the work is done with utmost precision. We are also glad to hear that ***** provided exceptional customer service and effective communication. We appreciate your trust in our certified Tesla shop and the use of genuine factory parts. We value your support and look forward to serving you and your cars in the future.*************************** Local Guide30 reviews12 photos 2 weeks ago NEW ******************* from Car Geeks! My Tesla Model 3 was repaired quickly and efficiently, and *** was a pleasure to work with friendly, informative, and always available to answer any questions. 5 stars!Car Geeks Collision (Owner)a week ago Thank you for the kind words, *******! We are glad to hear that you had a great experience with us and that we could help with your Tesla Model 3. *** is truly a valuable member of our team, and we appreciate your feedback!******* 2 reviews 4 days ago NEW No need to look further this is the place to call! Especially if you have a *****! After an accident things can be hectic for Tesla owners trying to find the right shop. Stress no further this is the place! From the first call Rus brought More Car Geeks Collision (Owner)4 days ago Thank you so much, *******! We are delighted to hear about your positive experience with us. We are glad that we could provide you with clear direction, solutions, and excellent service, especially for Tesla owners like yourself. Your kind words mean a lot to us, and we are grateful for your trust in our team. We are here to help, so don't hesitate to reach out if you need anything in the future!******************************* 1 review 3 months ago The team at Car Geeks Collision is phenomenal when it comes to brake repairs. I recently had my brakes serviced, and I was thoroughly impressed with their attention to detail. From electrical diagnostics to brake pad replacements, their More Car Geeks Collision (Owner)3 months ago Thank you for your kind words, *******! Our team at Car Geeks Collision is thrilled to hear that you had a phenomenal experience with our brake repair services. We take pride in our attention to detail and expertise in all aspects of brakes, from electrical diagnostics to brake pad replacements. We appreciate your trust in us, and we look forward to serving you again in the future.*********************** 1 review 2 months ago Car Geeks Collision is my go-to for all my tire needs. From tire rotations to replacements, their team of experts always delivers top-quality service. Their attention to detail and commitment to ensuring my tires are in perfect condition is More Car Geeks Collision (Owner)2 months ago Thank you so much, *****, for your amazing review! We are delighted to hear that Car Geeks Collision is your trusted place for all your tire needs. Our team of experts always strives to provide top-quality service, whether it's tire rotations or replacements. We take great pride in our attention to detail and commitment to ensuring your tires are in perfect condition. Your recommendation means a lot to us, and we appreciate your trust in our professional and reliable tire maintenance services.******* Vas 1 review 4 days ago NEW This is the best car repair service location in a town for Tesla. Very happy that we were able to find it. Professional, quick and accurate. Recommended Car Geeks Collision (Owner)4 days ago Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our car repair service. We strive to provide professional, quick, and accurate service to all our customers. Your recommendation means a lot to us!******** 1 review 4 months ago Car geeks is the best I've had the pleasure of dealing with for a spur of the moment fix. My car was hit and within the hour they were there to transport and take care of my vehicle without any problems. Car was handled with car and looks like new! These guys are great! Highly recommend Car Geeks Collision (Owner)3 months ago Dear ***,Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience with Car Geeks was positive and efficient, especially under such stressful circumstances. Our team prides itself on providing prompt and careful service, and we're glad we could make your car look like new again.Your recommendation means the world to us, and we're here for any future auto needs you might have. Thanks again for choosing Car Geeks Collision!Best Regards,The Car Geeks Team ???********************* 1 review 2 months ago As a car enthusiast, I appreciate Car Geeks Collision's wide range of services. Whether it's routine tasks like oil changes and air filter replacements or more complex issues like electrical and transmission diagnostics, they showcase expertise across the board. It's a one-stop shop for ******************* needs.1 Car Geeks Collision (Owner)2 months ago Thank you ***** for your kind words! We take pride in our wide range of services, from routine tasks like oil changes and air filter replacements to more complex issues like electrical and transmission diagnostics. It's our goal to be a one-stop shop for ******************* needs.Thank you Car Geeks Collision Team ***************************** 3 reviews 4 months ago I had my Tesla towed to Car Geeks from ***** because my local facility was 30 days wait time. ********** are trustworthy and run a good business from repairs to communication. They towed my car back to me within 6 days and it arrived like More Car Geeks Collision (Owner)3 months ago Dear *******,Thank you so much for taking the time to share your experience with Car Geeks! We're thrilled to hear that our efforts in providing timely and quality service met your expectations, especially with your Tesla. It's always our goal to ensure a seamless and hassle-free experience, regardless of distance.We're particularly grateful that you highlighted the dedication and trustworthiness of Rus, ****, and the rest of our team. It's feedback like yours that keeps us motivated and striving for excellence.Your acknowledgment of our towing service and the condition of your car upon return truly means a lot to us. We're glad we could assist you without any additional financial strain.Please know that we're always here to help with any future auto needs you may have. Thanks again for choosing Car Geeks and for the big thumbs up!Warm regards,Car Geeks Collision Team **** 5 reviews1 photo 6 months ago Services: Painting, *********** "I recently had my Tesla serviced at Car Geeks, and I must say, they did an absolutely amazing job. The team at Car Geeks worked their magic, and my car looks like nothing ever happened. Prior to the service, my car had suffered some More Photo 1 in review by **** 2 Car Geeks Collision (Owner)6 months ago Hello ****,Thank you immensely for taking the time to share such a detailed and glowing review of our services. We are elated to hear that you're satisfied with the repair work done on your Tesla and that our team could deliver within the expected timeframe. At Car Geeks Collision, we always strive to exceed our customers' expectations with both quality and efficiency. Your recommendation means a lot to us. We're honored to have had the opportunity to restore your Tesla to its pristine condition. If you ever need us in the future, please know we're here to help. Safe travels, and thank you for choosing Car Geeks!Warm regards,The Car Geeks Collision Team.************************* 20 reviews15 photos a month ago ************ has me sending an outstanding ovation. Communication. Expedite services. Repairs that are just like new. Rus particularly is trustworthy, dependable and honest. Hard to find customer service to that degree anymore. Dont take your car anywhere else.Car Geeks Collision (Owner)a month ago Thank you for your wonderful feedback, ****! We are thrilled to hear about your positive experience with our communication, expedited services, and repairs. Your words mean a lot to us, and we greatly appreciate your trust and support. We'll be here for you whenever you need us!*********************************** review 2 months ago I had some water come inside my vehicle from recent rains and insurance company recommended this shop because they are experts in that type of repairs. My car ended up being total loss but Im still glad I took it there. They were fast and excellent communication which is lacking from many businesses these days.Car Geeks Collision (Owner)a month ago Thank you for choosing Car Geeks Collision for your vehicle repair needs. We apologize for the unfortunate total loss of your car due to the water damage. We strive to provide fast and excellent communication, and we appreciate your positive feedback regarding our expertise and customer service. We hope to have the opportunity to assist you in the future.******************* 4 reviews 5 months ago OMG-Love this place! My 2023 Tesla X was repaired with in almost 24 hours and looks so beautiful! Staff were the kindest people I have ever dealt with and would highly recommend them! Quick, perfect and kind and really happy with my rental and experience all around!1 Car Geeks Collision (Owner)5 months ago Hello *****,Wow, thank you so much for this glowing review! We're absolutely thrilled to hear about your exceptional experience with us. Your feedback, especially regarding the speedy turnaround on your 2023 Tesla X and the kindness of our staff, means the world to our team. We strive to deliver top-notch service, and it's rewarding to know we've hit the **** for you.It's also great to hear that the rental experience matched up to your expectations. We're committed to providing a seamless and positive experience all around.We appreciate your recommendation and are here for any of your future needs. Drive safely, and we look forward to seeing you again!Warm regards,Car Geeks Collision Team ************************* 6 reviews 5 months ago ******* services, had my 2021 Tesla ************* fixed here and looking fresh out of the factory! the technicians here really put their time into their body panel alignment and make sure every job is done flawlessly! thanks CarGeeks!1 Car Geeks Collision (Owner)5 months ago Dear ****,Wow, thank you so much for your glowing review and for choosing us for your 2021 Tesla *************! It's fantastic to hear that you were impressed with our technicians' dedication to detail and quality in body panel alignment. Our team strives for perfection in every task, aiming to deliver results that not only meet but exceed expectations. Your recognition means the world to us!We're thrilled to know your Tesla looks factory-fresh, and we're here for any future needs or just to say hello. Dont hesitate to reach out if there's anything else we can do for you.Drive safe and in style!Warm regards,The Car Geeks Collision Team ???********************* 3 reviews 4 months ago I recently had the pleasure of bringing my 2023 Tesla Model 3 to Car Geeks Collision Body Shop in Davie, and I must say that the experience exceeded all my expectations. From start to finish, the service was exceptional, and the results More 2 Car Geeks Collision (Owner)3 months ago Hello *****,Thank you so much for your glowing 5-star review and for choosing Car Geeks Collision Body Shop for your Tesla Model 3's repairs. We are thrilled to hear that your experience with us exceeded your expectations, especially in terms of customer service and the quality of our work.Rus and our entire team are passionate about what we do, and it's heartening to know that his expertise and dedication made a significant impact on your experience. We always strive to provide a friendly, informative, and stress-free service, so it's great to hear that this was reflected in your visit.Your feedback on the swift and high-quality repair of your Tesla's right rear quarter panel is immensely appreciated. We pride ourselves on our attention to detail and are glad that it's evident in the results.Thank you for recommending us to fellow car enthusiasts. We look forward to continuing to serve you and all our customers with the same level of professionalism and excellence in the future.Best regards,Car Geeks Collision Team *************************** 1 review a month ago went to 3 different auto repair shops, Car Geeks gave me the best price by a long shot! They fixed my dent in 1 week and it came out amazing!Car Geeks Collision (Owner)a month ago Thank you for choosing Car Geeks Collision for your auto repair needs! We are thrilled to hear that you were satisfied with our service and that we could provide you with the best price. It was a pleasure to fix your dent, and we are delighted that you are happy with the results. We look forward to assisting you with any future auto repairs you may need!******************* 4 reviews 5 months ago Services: Painting, *********** My parents car was involved in an accident and I took it to car geeks. Nothing less than world class service and communication. Explained the process from start to finish and the finished product was perfect. I will recommend everyone to go there for body work. Thanks again!!2 Car Geeks Collision (Owner)5 months ago Dear *****,We are deeply grateful for your wonderful review and the time you took to share your experience with us. It was our absolute privilege to take care of your parent's car following the accident. Knowing that you found our service and communication to be world-class is incredibly rewarding for our team.We strive to make the repair process as transparent and stress-free as possible, and it's heartening to hear that you were satisfied with the end result. Your willingness to recommend Car Geeks to others is the highest compliment we could receive.Thank you once again for entrusting us with the repair work. Should you or your family need any assistance in the future, please remember that we are always here to help.Warm regards,Car Geeks Collision ******************* Local Guide21 reviews3 photos 3 months ago I had an excellent experience and received top notch customer service. These guys know Tesla vehicles and the service is fast. Highly recommend these guys. You wont be disappointed.Car Geeks Collision (Owner)3 months ago Hello *****,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had an excellent experience with our team. Knowing that you found our service for Tesla vehicles both knowledgeable and swift is incredibly gratifying for us. We strive to deliver top-notch customer service, and it's rewarding to know that it's appreciated.Your recommendation means a lot to us, and we're glad we could exceed your expectations. We're here for any future needs you may have, and look forward to serving you again. You've made our day with your kind words!Warm regards,Car Geeks Collision Team Car Geeks Collision *********************************************** Car Geeks Collision | Collision Repair Shop | Auto ************* Shop Car Geeks Collision is an elite auto repair center and body shop conveniently located in *************. We offer professional collision repair and we offer ...Carwise.com *********************** car-geek...Car Geeks Collision LLC in ***************, **, ***** Real reviews from real customers. Our reviews and ratings only come from real customers who've had their vehicles repaired by an auto body shop. These real ...Cars.com ******************** Dealers Car Geeks - *****, ** Dec 13, 2023 This place is a total scam selling water damaged and poor quality cars. They quick talk and misrepresent what your getting and signing for. Just ****** (12)Better Business Bureau ************************************** profile co...Car Geeks | Complaints | Better Business Bureau Profile He is a liar an opportunist and a thief the car that my husband wanted was so sold. *** kept changing his story by trying to find ** another vehicle because we ...cargeeksfl.com **************************************** luxu...*********************** and Auto Repair - Car Geeks The Local Expert You Can Count On. Collision Repair, Rebuilds, And Luxury Specialists. Call ************** for more info and to schedule your body shop or ...ProvenExpert.com **************************** c...Car Geeks ********************* Ratings & reviews for Car Geeks (*****), Local used car inventory Buying car in ******* Auto collision repair service.Instagram cargeekscollision 1.1K+ followers Car Geeks Collision (@cargeekscollision)Auto Repair You Can Trust SPECIALIZED BODY **************** CENTER. www.cargeekscollision.com. Reviews's profile picture *********** Car Geeks Collision 60+ followers Car Geeks Collision Witness the transformation from crash to masterpiece! Follow @cargeekscollision for jaw-dropping car restoration stories. Call us at - ************** Missing: reviews ?| Show results with: reviews People also search for Car geeks collision reviews yelp Car geeks collision reviews ***** ** Car geeks collision reviews complaints Car geeks collision reviews bbb Car geeks collision reviews ***** Yelp ****************** ... Body Shops CAR GEEKS - Updated April 2024 - 26 Reviews - ********************************************************* Car Geeks, *****************************************************: See 26 customer reviews, rated 1.9 stars. Browse photos and find all the information.1.9 (26)************** Yelp ****************** ... Auto Repair CAR GEEKS COLLISION - Updated April 2024 - Request a Quote - 31 Photos Car Geeks Collision Map 5030 S State. *****. *****, ** *****. Directions **************. Call Now More Info. Hours Known For. Yes. Accepts Credit Cards.CarGurus.com ************************ Cars Car Geeks - ***************, ** BEST car buying experience in years, did everything they promised. Highly recommend, good way to buy a car and save thousands. 12 of 22 people found this review ****** (69)Missing: collision ?| Show results with: collision Carfax ********************** Reviews-...Car Geeks - *************************************************************** Scammers Do not go to that dealer. they harassed me and yelled at me for not wanting to accept the price of the vehicle they wanted to impose.3.2 (10)Missing: collision ?| Show results with: collision cargeeksfl.com **************************************** auto...************************* Service in ******* - *****, ** - Car Geeks Car Geeks is the leading Tesla Certified ************************* Shop. Our services include paintless dent repair, car bodywork, and more.Car Geeks Collision *********************************************** ************************* | Tesla Repair Shop | Tesla Body Shop - Lifetime Guranteed Repairs - Free Loaner Car - Free Towing Get a free Quote in just 15 mins ****** Reviews Working Hours ******* hours a day 7 days a ...reviews.birdeye.com *************************** car-...Car Geeks **** Reviews, Automotive in ********, ** - Birdeye Car Geeks **** has a 4.6 star rating with 19 reviews. When is Car Geeks **** open? Car Geeks **** is open now. It will close at 6:00 p.m. ...Yellow Pages *************************** mip Car Geeks Collision - *****, ** ***** Get reviews, hours, directions, coupons and more for Car Geeks Collision. Search for other Automobile ************************* on The Real Yellow Pages.Roadtrippers ***************************** car-...Car Geeks Collision, ***** - ** Car Geeks Collision Open now until 5:00 pm Top ****************************** Services Cookie Settings.myautowarehouse.com ********************************** Car Geeks: Welcome Car Geeks is the best. They took care of me. They have great cars and great service. They got back to me and walked me through the process. Very smooth and ...Missing: collision ? reviews Follow this search ****** 2 reviews This Place needs to be Report to a Better Business Bureau as one of the biggest Scam artists and also for been scamming the insurance company...For Some reason Unknown till today day I let them took my car to their body shop for a minor repair like a bumper lil damage cuz I got a lil cat hit my car and the Damaged for the repairs was $9876.45 haha what a Joke at this point the report of them having so many things including the head lamps replace for no reason long story short I ADVISE TO EVERYONE WHO READ THIS TO NOT FOR ANY REASON GO WITH THEM TO ANY REPAIR FOR LILTTLE THAT APPEARS THEY GONNA TAKE YOUR LIL BUMPER DAMAGE IN THE BIGGEST PROBLEM EVER.... DECEMBER WAS MY BUMPER DAMAGE FEOM THE *** HIT AND TODAYS DAY APRIL 11 THEY HAVING MY CAR STILL CUZ THE INSURANCE DIDNT WANT TO PAY THAT ************************************************************* PERSON DESTROYED IT.... ALSO I RECEIVED O SUNPASS STATEMENT THIS MONTH WITH ANOTHER CAR USING MY TAG in the highway.. SOMETHING LIKE A MOVIES I DONT KNOW HOW FAR IM GOING TO GO TO FIX THIS PROBLEM AND ALSO TO LET THE POLICE STOP THIS MTF....IM GONNA WORK HARD FOR PUTTING THIS SCAMMERS DOWN I PROMISE....

  Business Response

  Date: 04/11/2024

  customer brought the car for repairs,we did our estimate ,his insurance company actually approved it initially,however later down the road they told us they are denying coverage altogether due to customer *********************** commiting  fraud

  when purchased that policy,we advised the customer and told him he is still responsible for same amount that insurance aproved and since they were not gonna cover it due to fraud on his part he has to pay us,after going back and forth for couple of weeks with him,we had a repo company show up on our lot with Repo order on his vehicle for non payment to the lender,in those cases when Repo order is issued we have legal obligation to release the vehicle to the  repo company which was done recently,the custome ris just upset that he lost the car most likely,but we dont control or get involved in his affairs with lender,if payment is not made and they issue repo order we have to comply and release the vehicle to them,again that was done few days back.

  At this point we have nothing further to add.

  Regards.

  Management

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a $995 deposit on a car that was listed on Craigslist.Story short car never existed now Don ****** *** dealt with numerous times over phone tells me the $995 is to located me a car nothing we agreed on. Basically was tricked into giving a deposit for a car he never had.Now week later still no car and he says he cant ************* like the one I put deposit on.*** told him my wife is in a rental I need the car how long does he expect me to wait all I get is the run around.As you can see from other complaints filed against this company it same pattern.They just keep scamming people out of money for cars they never have to sell.

  Business Response

  Date: 12/19/2023

  customer never gave ********************** any money, he dealt with third party company Gotham Global Advisory,$995 was paid to that company not to Car Geeks,i am attaching the recipit i got from the customer.

  ******************** team Please remove or close this comlaint. Thank u.

   

  Regards.

  **************************

  GM

  Car Geeks LLC

   

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21028503
  
  I am rejecting this response because:
  Car Geeks is the ad I responded to on Craigslist.I dealt with *** whole time who works for Car Geeks along with **** both mentioned in ad. Also I called car Car Geeks phone line and secretary put me through to *** personally more than once.Also I sent another complaint of many also filed against car geeks that mention ***&**** as salesmen for Car Geeks who scam another customer exactly like me.These guys are scammers.So BBB if you can help get me my $995 or give them bad review and Ill file civil suite.Thanks 
  Sincerely,
  
  *************************

  Business Response

  Date: 01/02/2024

  we dont have the car in question advertized on any one of our platforms,customer needs to supplu proof or close the complain,*** does not work for us,he works for third party advisory services,bottom line is customer has no contract with ************************** never paid car geeks,he paid to third party company,so unless he can provide  papertrail of payment to us-we ask that BBB closes and removes this compalint promptly

  Thank u

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21028503
  
  I am rejecting this response because:
  He is lying just like his partner ***.Car geeks address was where I was told to come see car.I spoke to *** several times they Car geeks land line.Also Ive forwarded a few complaints of many files with BBB against CAr GEEKS basically of them doing same thing with many other customers,they even name *** specifically by name in one of complaints as the salesman.Ive added complaints to this message but anyone can go on BBB site and see all the complaints filed against Car Geeks claiming the same scam.Coincidence I dont think so.They should be ashamed ifrobbing people of their money.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit to hold a car was not refunded. The car was registered to the dealership and they did not have insurance on the car. I was allowed to drive the car down the block on side roads but they did not have a dealer tag so I was denied allowed to drive on Freeway or any main roads. I did not feel comfortable buying a car from a dealership that tells you they do not have insurance on the car or that it is not registered.

  Business Response

  Date: 12/15/2023

  That is an outright lie,we allow test drives within reasonable distance from the dealerships,also this car was pre inspected by company chosen by the customer and passed the inspection.

  Customer paid $2000 deposit ,we took the car off the market,in the process effectively losing two potential prospects for the sale,customer flew in from his state to *******,test drove the car and said he has few more to take a look at and went missing after that,as per contract signed by the customer which he has a copy of as well-deposit in that case is forfeitted,we have nothing further to add to this matter.

  regards.

  Management

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 21008099
  
  I am rejecting this response because: The car was not taken off the market it was still on the dealership website for sale and not marked pending. I have screenshots saved on my phone. It was still on the dealership website on the day I flew to *******. When asked to be picked up from the airport in the ** I had the deposit on I was told they could not drive the car to the airport as it did not have insurance. When I got to the place the ** was sitting I was told I could go down the side road but I was denied being able to take it out on the freeway or the main road as they did not have the car registered or insured.  The sales man did not put a dealer tag on the nor did he have one inside the car. At the other dealerships I visited while I was in ******* every salesman had a dealer plate and I was allowed to test drive the suvs on the freeway, main roads, parking lots any where I wanted to go. *** at CarGeeks did not allow me to drive the car anywhere but a side street with a speed limit of 35mph. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/02/2024

  we take the car of the sale,our system takes 72 hours to update on all web platforms,nothing further  we have at this point .

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21008099
  
  I am rejecting this response because: the car was not removed from the dealership website. I have attached 4 screenshots that i have saved on my phone. The latest one was on Dec 5 the day I flew to ******* and the suv was still posted on their website for sale the dealership did not remove the car so they did not miss out on potential buyers as the car was listed on their website. This is why I would like my deposit refunded. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21008099
  
  I am rejecting this response because: the car was not removed from the dealership website. I have attached 4 screenshots that i have saved on my phone. The latest one was on Dec 5 the day I flew to ******* and the suv was still posted on their website for sale the dealership did not remove the car so they did not miss out on potential buyers as the car was listed on their website. This is why I would like my deposit refunded. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hellol last mth I brought my *************************************************************************************************************** it that I would provide they confirmed that they would I dropped car off a week later i checked in car and was informed they would not install the bumper I then requested my car back but did not approve any work on the car either did my insurance company I came back to get my car after multiple trying to contact them for over a week I asked for my car back they extorted $750.00 cash to give my car babk

  Business Response

  Date: 07/14/2023

  
  The customer brought their Tesla Model S in to ** for  repairs . Our team worked closely with his insurance to get the claim approved for the front bumper replacement as requested. Once the claim was approved the customer decided he wanted to install aftermarket parts, at which point we kindly informed him our shop only installs original OEM parts for Tesla repairs per the insurance approved claim. 
  We informed his insurance of his decision not to proceed with the repairs and informed the customer of our charges for services rendered to release the vehicle. Please refer to the list of services provided until that point. 
  
  - Vehicle Tear Down 
  - Compose estimate and 
  - Worked directly with insurance for claim approval
  - Vehicle storage 
  
  We are happy to complete the work we were initially contracted for, however, it is against our policy to install after market parts on Tesla vehicles. 
  
  If you should have any questions, please do not hesitate to contact us at ************. 
  
  Kind Regards, 

  Management
  
  
  

  
  

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20320928
  
  I am rejecting this response because they never provided me with a estamite  as you can see in info in sent you on there web site they do install aftermarket parts and my insurance compay or myself did not ok any work from day one they knew i wanted the aftermaket bunper  from day one per there employee ****** told me they would install it they would and left car on a  side street not on there  property  and gave me my car back with damage to fender when they put bumper back on it took them about 15 to do reinstall it  they need to be put on notice from the BBB so other people are not taken advance of. Thanks
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/18/2023

  as previously mentioned we do not intall aftermarket parts on tesla,we have nothing further to state at this time,the customer is unreasonable and incorrect in his assumptions.

  Regards.

  Management.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***, the car salesman stole $1000 from me and my husband *******. I was not approved by their finance company and he refused to refund the money back to **. He is a liar an opportunist and a thief the car that my husband wanted was so sold. *** kept changing his story by trying to find ** another vehicle because we ask him to give ** our money back .He kept stating this is the policy and we are breaking the deal. We have no vehicle and Car Geeks has our hard earn money $1000. The business need to be shut down and our money need to be refunded back to **. They need to stop hurting people and taking advantage of **.

  Business Response

  Date: 05/11/2023

  Please refer to your contract-the fee is non refundable,we are willing to apply it to the purchase of the car within ******************************** case customer desires to cancel the contract the fee is non refundable.This customers husband *********************** has threated lives of two of our employees,we did report this to appropriate parties to look into,again copy of contraqct attached customer name *********************** and ***********************While we were working the deal ,which by the way customer put wrong info in their application about their employment that has caused the lender to decline the loan,and later they declined it again due to other credit history factors,as per our contract we are not onligated to guarantee financing ,so in case if fails customer is still binded to obrtain their own finanicng or pay cash,in case of contract OPT OUT-deposit is non refundable.

  copy is attached.

  Regards.

  Management

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2006 *** m6 with 94k miles. ****** price $12,500. I got there on a Saturday at about 3pm. I met the salesman ****. Car dead needed a jump. Take it for a test drive. he says we can't go far because it has no gas. So quick. 3 mins. Hurried me in paid $13500. asked him about a 2013 *** x5. He said he didn't have time to take that one out because he was closing. So he said give me **** towards the car and come back. Total of ********. I left the dealership in the M6. Before I got 3 miles an engine malfunction light came on, then reduced power, critical damage warning came on. Immediately I called him and asked if I could come back. He said he left. Told me next week I'll look at it. So I limped it home. I figured out when I got home the key fob didn't work and had no key so I couldn't lock the car. I asked him what day I could come back, he said he was going to ******* and to Meet his brother *** at 10am Saturday. i would take the X5 while they figured out the M6. so Saturday morning i brought the car there running badly and no **** Just a woman who said they were closed. **** never answered the phone, the woman called *** and he said he didn't know i was coming and knew nothing about the X5 deal. He told me the X5 is no longer available because of transmission problems. A friend who works at *** plugged the m6 into computer to diagnose. the car has been giving the same codes since last year and they cleared the codes the same day i came to buy it. The cool thing about *** is you can see every date and time it was plugged in to the ecm. i didnt feel comfortable safely driving it. I asked if he could send a tow truck. He lauhed. I asked him for refund and Keep the dealer fee. He laughed again and told me to go f*ck myself. They willingly put me in an unsafe vehicle and let me drive it away knowing it didn't work properly and I could have had an accident and hurt. This is fraud. "go f*ck yourself " that was how they resolve things. Beware of these people.

  Business Response

  Date: 02/28/2023

  Sir you bought a 16 year old car from a dealer, we buy them from auctions AS IS ,and we sell all cars AS IS with fully dosclosed paperwork that you signed(please refer to your sales paperwork,multiple AS IS disclosures signed by you).

  as far as you claiming ECM been plugged several times or what not,this is a car that had multiple owners in the past its 16 years old,we have to way to know who and how many times plugged it in prior to us buying it from the auction.

  You ame in,drove the car,paid for it,signed,there were no issues,there is nothing beyond that point we can say,once customer takes possesion of our vehicle and drives off,we have no control of how thery drive it and what happens to it.

  Regards.

  Management

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19506095
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to car geeks to buy a car. I gave Uri ***** to purchase a vehicle . He told me he would be able to let me pick a vehicle from an auction date base and he would get it for me no problem. I made him aware of my credit score and that I didnt have a valid license he still said it would be no problem he could get me a car or he would refund my money. Considering I never had to give him the money up front. I picked out a car and a few weeks went by and he kept telling me he was running into problems . After 3 weeks I just asked for a reimbursement and he agreed but kept ****** of my money . When I asked him why? He said it was his finders fee, which was never discussed and If I was able to get anyone else to sell and registar a car to me he would give the money back . A month later I was able to purchase and registar a car from another dealer ship. When I went to his dealership to show and tell him . He basically threaten my friend and kicked me off the property . He then contacted me a few weeks later saying that he would refund my money if I took some negative reviews down from ******** I explained to him that I didnt write them but he insisted I did . When I told him I was able to purchase and register a car. He told me that I was lying and that my car was fake and my registration was fake and basically just wouldnt give me my money back. It was just an excuse it was so unprofessional it was crazy.

  Business Response

  Date: 02/02/2023

  Please refer to your contract ,as per terms if customer opts to pull out of the contract, the $695 is non refundable but applicable towards future purchase. As far as credit score ,we finance 99% of customers regardless of their scores, however you never advised us that your driver license was suspended ,that came up ounce  we submitted the loan to the lender for underwriting, they have told us that license is suspended for multiple violations, in the case of purchasing a vehicle that is a deal breaker as neither the lender nor ******* ********** of ***** Vehicles will allow the loan and registration to go tru ,until the driver license is fixed, its pretty basic requirement-if you are purchasing a car-you must have valid driver license .Please let us know when your license is fixed and we will be gladly to resume the process's and apply the $695 towards vehicle purchase, this  was all explained to you in detail am not sure why you r trying to present it as it is our fault that you have a suspended driver license.

  Regards.

  Management

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18966267
  
  I am rejecting this response because:
  The sales man absolutely was aware that I did not have a valid drivers license I was not going to not tell him that and waste both his and my time. He told me that he had lenders that would be able to do it for me anyway. Even when after a couple weeks he informed me that he would not be able to get a car under my name because of my license and asked me if I had anyone elses name I could put it in . I gave him a friends name who was willing to do it with a valid license. He still was unable to get a car for what ever. Reason. He said he would refund my money and when he kept $700 .00 I was like wtf? And he said it wasnt his fault I wouldnt be able to get a car registered to me and if I could he would refund my $695.00 . Its funny because the next place I went was able to get a car for me no problem and Its registered in my name and he still will not keep his word and refund my money
  Sincerely,
  
  *************************

  Business Response

  Date: 02/06/2023

  I HIGHLY DOUBT that sales rep told you that he can do the deal without valid license, we can neither finance nor register the car with suspended license statuses far as putting the car under your friend that is considered a straw purchase he was not aware that its forbidden, he might have told you that without knowledge of it, however when he approached media advised him that it is impossible and illegal do to a start purchase and we would not do it, and again i doubt that sales rep told you anything of that nature,regardsless of it ,sales rep are not in power to make the final decision,i am, and if the scenario is not legal to do i would absolutely reject it, when ur driver license is fixed, feel free to come and ask for ******,we will pout you in the car and apply the $695 towards the purchase prices you r not really losing anything.Your contract states its non refundable but applicable and we r willing to apply it as long as you provide valid legitimate documents to register and finance the car.

  At this point we have nothing further to add BBB tea, thank you very much.

   

  Regards.

  Management.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After accident I got phone call from this company with offer to repair my car.Car was Tesla model Y. I looked Tesla approved body shop. And they told me that they had ***** approved. I brought my Tesla to body shop. Tesla logo was on wall. My insurance company give me estimate $4600. When I left them car they told me that next day estimate should be ready. After that I didnt hear about estimate. One month we was waiting for parts.After parts was delivered they started repair. After couple days battery in Tesla completely discharged. One month later they called me and told that they finished and my Tesla completely ready and I need to take it because no free space. But it discharged and reserved battery brake down.now they cant charge, cant open my car. They offered me use Tesla road side assistance. I used Tesla app to schedule tow truck.company management **** load my Tesla on truck and bring my car to Tesla dealership in Fort loderdale. It takes 2 weeks to repair battery. On 08/22.22 I got message from ***** that my car ready. When my wife come to dealership she paid attention that ***** only partial repaired. And not ready go to road.Partial y painted, parts not fitted to each other. We tried to contact Car Geeks LLC to get refund, but they blocked ours phones. And we cant contact them. I checked how much money my insurance company paid for this terrible repair. And was wondering what total paid amount was $18000. I didnt know about this. No car Geeks, no Geico told my that estimate rise 4 times.All I need to get partial refund to complete my car repair.