ComplaintsforGold's Gym Daytona Beach
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Complaint Details
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Initial Complaint
10/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Son signed up with Golds Gym then wanted to move to another gym because it was significantly less. He was told the membership was cancelled but my credit card was still getting billed. Tried phoning and emailing the owner as per the advice of the workers at the counter only for both to be ignored. Finally, had email correspondence with a representative of the business and was informed the membership was cancelled and the incorrectly charged month was refunded. I did get a refund for that. Now, on October 12, 2022 my credit card was charged again after the membership was supposed to be cancelled.Business response
11/22/2022
Business Response /* (1000, 10, 2022/11/16) */ Good Morning! I am responding to case ********. The member who requested a cancellation was told that there was a 30 day cancellation notice according to the contract. The company that handles our billing charged another month which the customer received a charge back from their credit card and which we also refunded. Therefore, the final charge in October was due to the double refund. The membership has been fully cancelled at this point, and there will be no further charges. I am including a copy of all notes. Consumer Response /* (2000, 12, 2022/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
As of today 5/5/2022 I will no longer be bringing my child to this extremely unsafe kids club. According to childcare.gov there is suppose to be 1 trained adult per 3-6 young toddlers. This business sometimes has 1 person working with way more children than 6. They've had up to 15 kids at once with 1-2 trained adults. This is extremely unsafe. I would like a termination of my contract with them and no further chargers or sent to collections. As this is not a safe place for my child.Business response
05/31/2022
Business Response /* (1000, 5, 2022/05/16) */ Ms ************* joined our gym in Dec 2021. We make it very clear to all gym members that we are not a daycare. We essentially "babysit" children while the parent works out. We always schedule two employees in the child care room. The children color, watch movies and play with toys, always with supervision. We did hear from Ms ************* that she was unhappy with our club. We promptly cancelled her membership upon her request and began the process of refunding her last payment. She should see that refund within the next 3-5 business days. Consumer Response /* (2000, 7, 2022/05/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to thank Golds Gym for promptly issuing my refund and terminating my contract. I hope to see the refund soon and no penalties for terminating my contract. While they do schedule two employees there was multiple instances where two would not show up and there would only be one employee. However since they cancelled my membership and issued my refund upon request this is no longer my problem. Thanks Golds for being so prompt.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.