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Business Profile

Fitness Center

Gold's Gym Daytona Beach

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is a serious mold problem at the Daytona Beach Gold's Gym. I am concerned for everyone's health and well-being. I was told by another member that they reported this a month ago. The gym went and removed a board from the face of the bench inside the sauna located in the men's locker room. They did nothing to clean and did not immediately shut that sauna down. I cannot believe how bad this is.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Son signed up with Golds Gym then wanted to move to another gym because it was significantly less. He was told the membership was cancelled but my credit card was still getting billed. Tried phoning and emailing the owner as per the advice of the workers at the counter only for both to be ignored. Finally, had email correspondence with a representative of the business and was informed the membership was cancelled and the incorrectly charged month was refunded. I did get a refund for that. Now, on October 12, 2022 my credit card was charged again after the membership was supposed to be cancelled.

    Business Response

    Date: 11/22/2022

    Business Response /* (1000, 10, 2022/11/16) */ Good Morning! I am responding to case ********. The member who requested a cancellation was told that there was a 30 day cancellation notice according to the contract. The company that handles our billing charged another month which the customer received a charge back from their credit card and which we also refunded. Therefore, the final charge in October was due to the double refund. The membership has been fully cancelled at this point, and there will be no further charges. I am including a copy of all notes. Consumer Response /* (2000, 12, 2022/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Gold's Gym Daytona Beach is NOT a BBB Accredited Business.

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