Complaints

This profile includes complaints for Spanos Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spanos Motors

  520 W International Speedway Blvd Daytona Beach, FL 32114-4247

• 

  Spanos Motors

  555 W International Speedway Blvd Daytona Beach, FL 32114-4249

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 9th 2024, went to see a vehicle that was supposed to be already ceramic coated and professionally detailed as promised, had already wired Spanos a USAA CHECK based on video and verbal guarantee from salesman. I rented a car after flying into *****, drive to ******* and the car vehicle was not detailed, weather strip hanging off, tire with slow leak so didn't pick up. Wasted my entire day!! That said, finally got in touch with the ** **** on Monday after 20 phone calls and she promised to put her eyes on it and have everything done. Charging me a reconditioning fee and not completing the job is untrustworthy and unprofessional. They owe me a professional detail and should arrange with a company in my state to getvit done sor send me the check to cover it. I've tried for weeks cleaning this vehicle and it is still a mess. Attached a pic, and screenshot of messgaes with saleman (******) of what I cleaned from passenger seat and email from ** saying the car is looking great. I thought long and hard before writing the complaint but trying to clean the car and get the odor out is mentally defeating and only aggravates my PTSD from serving in the military!!!

  Business Response

  Date: 02/05/2025

  This is ***** ********, I am the manager at Spanos Motors.  **** the ** you spoke with is no longer here. Please give me a call at ************ so we can discuss this in more detail since this case is new to me.  Thanks

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22751716
  
  I am rejecting this response because:  there was no reply after initial conversation with MR. ******** and attaching a pic just to give him an idea of how bad of a job Spanos has done on my behalf,!!!
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a worked up estimate of the intended purchase which included an additional charge from Spanos for a ceramic coating. Per phone conversation with **, one of the salesman, the ceramic coating was supposed to be included in the sales price of the car and includes a care plan for the interior/ exterior cleaning . When signing the documents with ******, i was told this car was not eligible for the ceramic care plan even tho I was charged $2,000 for a one time coat which I was told was apart of a care plan. There is also no invoice for backup. Per the body shop i took the car to, there is no ceramic coat on the car.****** also let me know gap coverage was required by the financing company. After doing research and calling the finance company, it was revealed that gap was not required and recommended i cancel the gap coverage thru them.About 15 miles into my trip back, once I got on the highway, there was an intermittent scraping noise which I wasnt sure where it was coming from. After a couple minutes the noise was now constant and I pulled over once safe to inspect. To my surprise, the engine splash shield appeared to be coming apart. Upon further inspection, there is about a 2 inch tear in the front bumper which appears to be a previous repair job that has failed. Not something you'd expect after buying a luxury car.After some back and forth, it was agreed on that I would come back to the dealership Monday and the service department would "Make it Right". Upon calling the service manager, ***** Monday morning prior to me returning, ***** argued with me on 'making it right' and absolutely refused to even entertain repairing the car unless it was coming out of my pocket and told me they would only snap my bumper back into place, a cheap fix for a luxury car which is probably the cause of this whole incident in the first place.

  Business Response

  Date: 12/14/2024

  The customer was originally quoted $1,750 for Ceramic Coating, however, if he refers to his contact, will did no apply that charge. We did buff and wax the vehicle but his credit profile did not allow for the full Ceramic Coating charge. Gap, and any Warranties, are always explained to the customer prior to contracting. Mr. ****** excepted Gap protection, no one forced him to purchase it. Regarding the front bumper, it was perfectly fine when it left the dealership (see attached photo).  It just does not come undone or fall off unless there is reckless driving and/or hitting another object. The customer is in the photo with his salesman, I just cropped it for more detail. Service offer to clip the bumper back on but still the customer was not happy.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22669588
  
  I am rejecting this response because:
  ****** told me gap was required. I spoke with ********* and was advised to have Spanos submit cancelation of the gap policy effective immediately. Also submit cancelation of the warranty effective immediately. 

  As for the splash shield you are right, they do not just come undone. Spanos sold me a car which they knew the spash shield was defective and falling off. I rejected your offer to pop things into place because as ive already mentioned the bumper was torn as a result of **** negligence, redulting in repairs out of my pocket. I am simply spreading the word that Spanos is not right for that and should have covered the repairs to the bumper. 

  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ****** 370z on 12/07/2024 from this dealership and when I purchased the vehicle I was told I may receive a refund for the warranties if I no longer wanted them. So I called them multiple times during the month of December and was told to wait a month before submitting ************** forward to January 10 2024 I was finally able to receive the paperwork I needed to fill out in order to begin the cancellation process I sent it over the same day. After months of calling I was beginning to get frustrated with the same answer "we are in the process of canceling your warranties" and decided to call the warranty companies and ask if they have started the cancellations process to which their answer was "we have not received anything from your dealership". So I asked if I may start the process myself and was told I may, this was in March 21st 2024. After months of waiting I received an email stating Appearance and Maintenance packages are non refundable, for which I never used a ***** for any of the services so now not only did I not receive the money to go to the lien holder I now cant even use the warranty for any service. The refund amount that was to go to the lien holder is $1914.24 from Gold Standard Warranty

  Business Response

  Date: 10/17/2024

  We have no record of a request to cancel. There is a form the  customer needs to fill out and sign. That can be done via email. Customer can call the dealership, ************ and ask for ******* at ext 102 or ******* at ext 110. Once the form is complete, the Gold Standard will be canceled and proceeds sent to the lien holder.

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22263760
  
  I am rejecting this response because: These are the documents that I submitted to receive the refund the fact that they are stating that I have not submitted any forms to cancel these warranties is False. I contacted the warranty companies myself to inquire about the status of the Gold Standard Warranty refund to which this dealership did nothing on their part for months which lead me to start the process directly with Gold Standard myself.The dealership however did manage to receive the check for this refund from Gold Standard which they have cashed in April 2024 the check number is ***** for the amount of $1914.24. Their response to me via email is we do not refund these warranties after cashing the check. Now I not only did not receive the refund, now I cant use any of the services from Gold Standard to which I never used any. I would appreciate a response to this message from the dealership for the reason of not refunding this transaction.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 10/25/2024

  Our ********************* will research the check and if the deposit was made on our end, we will certainly mail the proceeds to the lien holder. The customer can check with our ********************* 386.323.377 ext 111 for an update. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22263760
  
  I am rejecting this response because: I am just waiting on a confirmation email of the refund dollar amount
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/04/2024

  The refund for cancelation was $1,914.24. $1,472.32 was sent to ************************ on 4/21/2024. We don't know why our prior accounting person sent it short but we issued the balance of $441.92 today. 

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22263760
  
  I am rejecting this response because: There seems to be some confusion with the accounting. This month marks a 1 year with the purchase of this vehicle, I have been asking for a refund since the first month. 
  A refund for the Wisecare Warranty and The Gold Standard Warranty which I submitted to the dealership on 1/10/24.
  I have received the refund for the single Wisecare Warranty in the amount of $1,472.32 with the original purchase price of $1,858.00. 
  But I did not for the Gold Standard Warranty as stated in their email about non-refunds for Maintenance with the purchase price of $2,200 for this warranty.
  I went directly to Gold Standard for cancellations and filed in 3/21/24.
  The refund for the Gold Standard Warranty alone that went to the dealer was for the amount of $1,914.24 and not the added value to total this from their response.
  When contacting Gold Standard I was informed that this check was cashed on 4/19/24.
  I was told by ****** that the amount to be refunded was $1,***.**, to which I asked if I may receive an email to confirm and was never sent one.
  I am unsure if the same person from the dealership is now someone else and is misinformed about this matter.
  I understand that their management has not been consistent and revolving but it should not reflect on customer service.
  Any efforts to make contact with ***** the person in charge of this process from what I am told by ****** who is the finance manager can not make or receive calls. 
  I hope this clears up any confusion, and I appreciate you helping me *****.
  
  
  
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/14/2024

  We will have our ********************* research but from I can see, we do not have a check for that amount that was sent to us. The customer has to submit their request through the dealership not the warranty company. That is what can cause delays. We certainly will work honor the customers wishes.

  Business Response

  Date: 12/16/2024

  Our accounting department confirmed that this refund was sent to the lien holder, *******, and there was a short funded of $441.92 back in May 2024. Our accounting department mailed the short fund amount to make this transaction whole on 11/26/2024. See attached for breakdown. There is no money that is owed to the customer.

  Customer Answer

  Date: 12/18/2024

   
  Complaint: 22263760
  
  I am rejecting this response because:I just need to clarify and confirm the Total refund amount for Each of the warranties going to the leinholder. Granted it has been a year since the purchase. 
  $4,058 was the total purchase price of Both warranties combined. 
  If $1,914.24 was the refund for 1 warranty (Gold Standard), what is the refund for the second (Wisecare)?
  I will be filing a ***** and or contacting the Florida Department of *************************** of ***************** if they are unable to provide
  the necessary information to my request and or issuing the correct refund which ****** knows.
  From what it appears they only want to issue a single refund or they are overlooking the second warranty purchase.
  There is to many contradictions, lack of consistent Finance Managers its like they are playing hot potato. 
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchased a ***************************************** 2023. After only putting a couple of thousand miles on it and only being four months in, my suspension went out. I called them and they were able to take the vehicle and repair it. However, only a week after that, I had the same issue arise on the other side. I called and called and left voicemails for a very long time until I was able to get a hold of someone in the service department to bring my vehicle in. With no exaggeration, it took a month for them to repair my vehicle and I drove an hour and a half to pick up my vehicle that was so-called repaired and pay $997.09. on my drive home everything that they had said was rectified and repaired was failing with signals on my dashboard and I drove home anxiously. Once I got home, I kept calling the service department and leaving voicemails with no answer. After a week of calls and voicemails. I finally got a hold of someone and they told me that they would call me back in 10 to 15 minutes, which never happened. I have been trying to get a hold of someone at the dealership and the service department in particular for over a week , no luck. I only want them to refund my money for the services that they did not properly complete, so that I can take my vehicle elsewhere to get properly fixed. After going on ****** and looking at the reviews, this seems to be a reoccurring issue with this dealership and so I felt the need to contact you guys , so that you can look into it further.

  Business Response

  Date: 06/24/2024

  We are working with ******************** to see what the issue is. The vehicle will be brought back here to the dealership for inspection to see if it is a different problem or the same.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 *** X6 from the dealer in September of 2022. I purchased a mechanical warranty from the dealership that could be cancelled and prorated for a refund, if it did not exceed mileage or years. My vehicle was totaled In March 2024. I contacted the dealer with my lienholder release letter (no lien on vehicle as well as all my insurance documentation of the total loss and the mileage on the vehicle. The dealer let me know that they had to contact the warranty company and it would take about 6 weeks to complete. I waited the 6 weeks and contacted the warranty company and they let me know that the cancel was processed and sent to the dealer. I have called the dealer for the past 3 weeks and have left Voicemails with the **************************************** and Sales. I was told I would get a call back. I sent a message on their website as well with no reply. It is now June 13th and I do not have a check for the prorated refund, not a call back, zero contact. I have been told they will look into it and get back to me. I am sorry, but 3 months is way too excessive.

  Business Response

  Date: 06/24/2024

  The refund on cancellation can take weeks. I have reached out to the carrier, GWC, for confirmation of the refund check being sent to our office. My accounting department has no record of receipt of the funds. **************** will receive her refund. It always gets resolved just not necessarily in the time frame that the customer expects.

  Customer Answer

  Date: 06/25/2024

  Spoke with GWC the warranty and they released monies to dealer on 4/29/24.  The dealer can call me and let me know they have the correct address for my refund as well, since I was divorced and hes an abuser whom I dont speak too anymore.  Zero communication from them.  I cant tell you how many calls and Voicemails *** left.

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21847182
  
  I am rejecting this response because: I spoke with GWC weeks ago & again today & they confirmed everything was complete on their end 4/29/24. I wanted to know the amount refunded and to confirm my address to mail the refund too.  I got not one soul to return my call/messages.  I am not an unreasonable person.  But, my car was totaled months ago and then completing the warranty end on 4/29/24.  Thats two months its been complete on their end. I have to make sure that the address is correct.  My ex is extremely abusive and if its sent there, he will illegally cash the check.  Thats all I wanted was a status and a call back to confirm it all.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 07/24/2024

  ??????? The customer knows that they received and cash their refund check on 7/12/2024. See attached.

  **** @ Spanos Motors

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE READ: I purchased my vehicle 8/25/2023 within the hour of driving back home the car goes into limp mode because the high pressure pump was bad. They towed my vehicle back , I asked for my money back because I bought a vehicle and it didnt even last me 24 hours. They refused and said the issue would be fixed and **** specifically stated I would be very happy with the vehicle Please keep in mind Im located in *******. I was kept in the dark, every time I called I was transferred to a voice mail or hung up on. When I was able to speak someone the completion date was pushed 3 times. One of the times they told me it would be ready so I sent my friend to go pick up the car because I was working and they said the key couldnt be given until tomorrow and that it actually wasnt complete, you can imagine my frustration. When the car was actually ready two days later my friend went once again and the car was full of water because the windshield was leaking. At this point Im begging for my money back and I do not want this car they refuse once again. Three days after that the car is now ready my friend goes once again to pick it up on 09-11-2023 I had the car for 10 days before the steering wheel lock went out. I was still 3 days within my warranty but could not get ahold of them until the last day where they told me I would have to pay for the repair despite the whole warranty being used up by the first 3 weeks I bought the car and it was in their shop. I still have never received an email response (attached below ). The car spent more time on the back of a tow then it has on the road. I took it to ******** themselves to get feedback and complete the ***** repair that spanos felt they arent responsible for. I attempted to call them but it seems my number is blocked Side note :the car currently has a check engine light and airbag sensor faulty :) Im livid.

  Business Response

  Date: 11/18/2023

  ****************** purchased a pre-owned vehicle from Spanos Motors. We go through our vehicles and inspect them for mechanical and safety. However, they are pre-owned. Sometimes an issue can occur after delivery, todays vehicles are high tech electronics. ****************** purchased the vehicle "as is" and did not opt to purchase service coverage. We did, in good faith, correct his high pressure pump at no charge. We replaced the sunroof seal at no charge. We try to help customers out but a 2014 ************* C250 will require upkeep by their owner. 

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20875036
  
  I am rejecting this response because: **** stated they do not test their vehicle or check for any issues and ( I have that recorded )when they arrive on sight which is why they have the 30 day warranty and would take care of my issues I dont understand why the things repaired are being brought up and that they were repaired for no charge when I DIDNT EVEN HAVE THE VEHICLE FOR AN HOUR and it had to be taken back (these things shouldve have been resolved prior to selling a vehicle) and then the wind shield was only something we found out about because it rained the day it was supposed to be ready for pick up. this is ridiculous and I want the ******** for the repair I paid for that shouldve been covered by their store. The response was definitely auto generated as my vehicle was not delivered I bought on property. If they dont want to pay for my repair then I want my ***** down. All in all I want the whole car and loan taken back because this whole experience has been outrageous. This dealer needs to take responsibility for their actions. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/05/2023

  Every vehicle goes through our *** (used car inspection) for safety and mechanical. We will repair and/or replace as necessary to ensure the vehicle is safe to drive. We also give a 30 day Spanos Motors powertrain warranty. That covers the engine and transmission from failure. ****************** purchased the vehicle "as is", see attached documents, and did not opt to purchase service coverage. We did, in good faith, correct his high pressure pump at no charge. We replaced the sunroof seal at no charge. We try to help customers out but a 2014 ************* C250 will require upkeep by their owner. 

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20875036
  
  I am rejecting this response because: bottom lines as they mentioned they gave a 30 day warranty that they did not comply with when my ENGINE was not starting and they had no idea why and did not look into the issue which I had to take care of myself. I want my full down payment returned for the total of $1,500.00
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/18/2023

  ****************** purchased the vehicle "as is" and did not opt to purchase service coverage. We did, in good faith, correct his high pressure pump at no charge. We replaced the sunroof seal at no charge. We try to help customers out but a 2014 ************* C250 will require upkeep by their owner. 

• Initial Complaint

  Date:11/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised to pay me for my car after their mechanic didn’t put oil back in the car after an oil change and caused the motor to blow. I left the car with them but they will not send me the check like they promised. I’m so sad to have this happen to me and it hurts my heart to know a business can do something like this to someone.

  Business Response

  Date: 11/27/2023

  The customer received and cashed her check on 11/9/23. See attached

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2010 Corvette grand sport from Spanos Motors have had nothing but issues with warning lights coming on the dash since the day I test drove the car they had their mechanics look at it and said it was fixed but it was not to this day I still have warning lights coming up on the dash the car loses power I have tried several attempts to contact Lisa the general manager and she will not return my calls my car is sitting at a ***** dealership not drivable they're telling me it's going to cost me over $1300 to get the car fixed which Spanos Motors should reimburse me that money seems how it has been a problem since the day I test drove the car they lied to me and told me it was fixed and it wasn't they even came and picked the car up and had it for two weeks trying to solve the issue they tell me issue was solved delivered to car back to me and continue having problems with the car people need to be warned about Spanos Motors they've scammed a lot of people apparently

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/07/28) */ Customer test drove and purchased the vehicle 5/5/22. After 10 days customer called and said car was having issues going top speed and that warning lights appeared. We had the vehicle towed and our techs examined the vehicle. They could not duplicate the issue but found that the aftermarket radio was not installed correctly by prior owner and that might be causing codes. The Techs did indicate the tires showed signs of "burn out" which means the customer is riding the car hard. we returned the car and did not hear from the customer for 5 weeks. Now he claims there are other issues with the vehicle. I did speak with the customer and let him know that our service department needs to be involved, either by inspecting the Corvette or by helping lower the cost of repair by talking with the Chevrolet dealership that the customer wishes to have repair the vehicle. The ***** dealership never returned our calls. A body control module is the issue, which is a known common issue with Corvette newer than 2000. I tried working with the customer but he choose to file a BBB complaint instead.

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Purchased a used 2013 ******* Panamera GTS from Spanos Motors located in Daytona Beach, FL on Saturday, 21st May 2022. I was very excited to purchase the vehicle back, as I was the 2nd Owner. It had approx. 69,884 miles when I took delivery that afternoon. While inspecting the vehicle in their showroom, I noted that the front hood struts were not able to hold the hood up. Noted that to the Salesman/John S***** and it was documented that I would have 30-days to get it inspected and they would reimburse me for the repair. I ended up purchasing the part from ******** ******* and doing the repair myself. Total spent was $87.36 + tax/shipping. -I did NOT take the car for a test drive while it was in the showroom. Upon signing all of the loan paperwork, I was about to leave their dealership and the onboard TPMS sensors showed both rear tires were approx. 30psi. OEM specs on the door jam says they should be 44psi for both rear tires. I proceeded to go back inside and informed Salesman/John S*****. He informed me that their shop in the back was now closed and the Tech was gone for the day. He then got in the vehicle with me and we went up the street to***** gas station to air up the tires to OEM specs...front tires needed just a few pounds. 41psi for front, and 44 psi for rears. -I left the dealership and proceeded on my trip back to Riverview, FL about 2hrs away from their dealership. Once I got on the highway, I noted that there was major vibration in the steering wheel coming from the drivers side front. I initially thought it was just mis-balanced tires. But Spanos Motors told me that they perform a complete inspection of all their cars before being sold and stand behind a 1 month/1k warranty. -Friday, 10th June...I finally had the opportunity to take it ******* Tampa as there were also 2 service recalls noted on the ****** when the car was purchased from Spanos. (Continued in attached Word Doc).

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/09) */ Mr. ****** purchased a 2013 Panamera with 70,000 miles. He actually owned this same vehicle prior so he was excited to get it back once again. He is very familiar with this vehicle. He had the chance to view and look over the vehicle. Mr. ****** purchased the vehicle of his own free will and opted out of an extended service plan and agreed to take it as is (see attached supporting documents). Mr. ****** than drove the vehicle 4 hours to his home. 3 weeks later he emails me a bill for service he requested. As discussed with the customer, I cannot cover a repair bill for items we did not authorize or have an opportunity to fix here at our facility. The customer went and had repairs and inspections done on his own. He then emailed me the bill and wanted Spano Motors to reimburse him. Consumer Response /* (3000, 7, 2022/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I re-purchased this 2013 Porsche Panamera GTS as I was the 2nd Owner and also asked to view all the repairs made to the vehicle before I purchased it. Please see attached supporting docs provided to me by Salesman/John Snyder. I was informed that it had also gone through their complete inspection by certified mechanics. Why would I then purchase an extended warranty to cover these same items that were found to be improperly repaired by the Tampa Porsche dealer when I took the vehicle in for 2 service recalls per the Carfax Report? All I'm asking Spanos Motors is to own up to the fact that they did NOT repair the vehicle properly and I want them to cover the repair bill in order to make it right per their claim to only sell cars that have their certified backing for 30-days/1k miles. I'm not asking for anything more or less. Further, I had called/texted the Salesman/John S***** when I received the quote from Porsche Tampa when they provided the inspection walk thru video of the so called repairs. Video does not lie on the axel boot leak, nor the improper use of the tool that the so called repairs were made to the vehicle prior to me purchasing it As Is. Stand behind what you advertise Spanos Motors, or take down your claim that every vehicle is backed by a certified inspection. You clearly missed the items of both rear tires also having nails in them and thus the reason why you delivered the car to me with only 30PSI in them. On top of that, you didn't even bother to fill up the vehicle with a full tank of gas. Business Response /* (4000, 9, 2022/07/14) */ Again, as discussed with the customer, I cannot cover a repair bill for items we did not authorize or have an opportunity to fix here at our facility. The customer went and had repairs and inspections done on his own. He then emailed me the bill and wanted Spano Motors to reimburse him. We inspect our vehicles for safety. We may pass on non-safety items. This vehicle is a 2013, 9 years old with 70,000 miles. It will need to be properly maintained to stay in the great condition is was sold. The customer chose to put more work into the vehicle. I offered to help with the tires as customer stated he had nails in it. Well, he drove for 4 hours once he purchased the vehicle and had it another 3 weeks. He could have picked up nails anywhere but in good faith I still offered to help pay. He refused my offer because he wanted his whole bill paid. As far as the 30 day warranty, the customer has no issues with items that would have been covered under the 30 day limited warranty. See attachment. We cannot make a used vehicle new. The vehicle passed safety inspections. The customer decided to purchase the vehicle as is and declined any extended service plans. He then proceed with new tires, additional work on the vehicle and never called Spanos Motors until all the work was completed - then wanted payment or he would file a BBB complaint. Consumer Response /* (4200, 11, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per the Porsche Tampa video on the inspection that I had performed, it was due to the so called repair work that Spanos Motors neglected to do properly with clear comments from the Tech about the leaking axel boot and improper tools that were used. The car was not save to drive! I even offered to split the bill with Spanos Motors and the Service Mgr/Lisa initially offered to reimburse me for only $1500.-, but then later changed her tune to $2000.- if I filled out the General Release form to sign. I verbally told her that I was going to file this complaint with the BBB due to the fact that these repair items should have been done properly and that they claimed to have certified techs that work there. I'm only asking for them to reimburse me for the tires, and the repairs that Porsche Tampa performed in order to bring the car back to safety standards...nothing more and nothing less. Had this been done prior to the sale, I would not even be entertaining this complaint. Would you as a consumer trust a dealership to fix something that they couldn't fix correctly the first time and neglected to tell you why the air pressure was so low on the rear tires? In the week that it sat in my garage, the PSI went from 44psi to approx. 33psi. Again, they should have inspected the tires and would have seen the nails like it was found by the tech at Porsche Tampa.