Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint due to deceptive sales practices, mis***resentation, and refusal to provide a refund after multiple cancellation attempts. On March 2, 2025, I purchased two Vacation of a Lifetime travel packages from a ***resentative in ********* who promised we could travel anywhere we wanted for four consecutive days. I signed the contract based on these promises. When I later called to book, I discovered the offer was much more limited and did not match what was promised. We were misled into activating two Certificates for a total of $100.I called to cancel and request a refund on 3/12, 4/8, 4/10, and 4/14. I also missed a return call once and tried to reconnect multiple times. On 4/14, I finally spoke with a ***resentative named *******, who told me I was no longer eligible for a refund because requests had to be submitted in writing within 30 days of activationsomething I was never previously told by phone nor by voicemail message that was left for me. I was then transferred to a manager named ******, who confirmed this policy. When I explained that the brochure does not provide clear instructions on where to send such requests, she claimed the address was on a certificate included for activation, and all mail should go there. This was never made clear to me by the ***resentative I spoke with.I followed up in good faith, choosing to trust working with a customer ***resentative for guidance. I made multiple attempts and was treated poorly. ****** was condescending and eventually hung up on me.Its also worth noting that the ****** Act (15 U.S.C. 1125(a)) prohibits false advertising and deceptive practices. The promises made by the original sales *** directly contradict the actual offer and influenced my purchase decision.I request a full refund of $100 and that the company update its materials and training to ensure accurate, transparent communication.

  Business Response

  Date: 04/15/2025

  All of the above claims are false. As per the terms and conditions which are printed on the certificate itself and also on our website:

   

  Deposit Refund: Once your reservation dates have been requested, there is no refund until after you travel unless we cannot confirm your reservation request pursuant to the terms and conditions of the offer. Refund requests must be made in writing and may be mailed to: ETTSI Refunds, P. O. ************************************************************************* or faxed to: ************. Please allow up to 60 business days for processing.
  Executive Tour & Travel Services, ***** assumes no responsibility for any verbal or written representation (including Terms and Conditions) made in conjunction with this gift certificate by any person, agent, entity, or distributor other than those in writing contained in this gift certificate as set out herein and this is the entire agreement and cannot be modified except by a written document signed by Executive Tour & Travel Services, **** This certificate has no cash value and cannot be sold.

  
  

  
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I do not agree with their business practices, I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was initially informed that after completing a three-hour presentation, I would receive a voucher for a discounted hotel stay at any of the hotels offered by ETTSI. Upon completing the presentation, I received the voucher but was informed that I would need to activate it for a $100 fee, which I promptly paid.Following this, I was instructed to submit a written request for the dates and locations where I would like to vacation, with the understanding that pricing may vary depending on the time and location. However, when I requested available dates and pricing, I was told this was not an option and that I needed to select a specific date and location.Despite my repeated efforts to comply with their instructions, I encountered long delays in responses and often had to follow up via phone, only to receive vague or inconsistent information. I was eventually quoted a price of $1,200, far exceeding the initial range of $150 to $350 that was originally promised. Additionally, some of my requested locations were unavailable for the dates I selected.After a year of repeated requests and phone calls, with no resolution, I find myself without a vacation and out $100. Now, ETTSI is requesting that I submit a written request to receive a refund of the $100. However, my attempts to reach customer service have been unsuccessful, with phone calls being disconnected and emails bouncing back.

  Business Response

  Date: 03/27/2025

  I apologize for the experience you had, and I will accept this complaint as your written request for a refund. In regards to the complaints, the pricing you see on the certificate are starting prices. This is printed in the terms and conditions. Furthermore, this a promotional offer and unfortunately we are only able to use blocks of rooms that our booking company provides us, which is why some of the dates you chose may have come back not available.
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23108727
  
  I am rejecting this response because:

  my frustration with the difficulties Ive encountered in trying to redeem the certificate I received through ETTSIs promotion. I invested a significant amount of time and money in this process, and despite my efforts, it has become nearly impossible to use the certificate.

  To recap my experience:
  I attended a presentation and was told that I would receive a certificate with no obligation to purchase anything.  There were cockroaches crawling on the wall at breakfast at the hotel the presentation was made.
  I paid $40 to sign up for the presentation, and I later paid an additional $100 to activate the certificate.
  Since then, I have tried repeatedly to redeem the certificate, but each time I was told that the options provided were the more expensive options and that they were not available for the dates and locations I requested.
  

  When I asked for a list of available dates and locations to choose from, I was continually told that I had to request specific options, which made the process very difficult.

  Listen to your recorded call from 3/20/2025 at 4:33PM and listen to the way your representatives talk to your customers. I have been patient every time I called and yes I wasnt the nicest on the call, I was provoked by your condescending associate and it seems to be the same girl over and over.

  Ive now spent a significant amount of time, including several hours while on vacation, trying to resolve this issue, but it has been clear that the certificate is essentially unusable due to the unreasonable limitations placed on it.
  Because of these circumstances, I am requesting a full refund for the $100 I paid to activate the certificate and an additional amount for the time I wasted being promised something that was not given. Please note that I do not wish to receive a refund to the credit card I originally used, as that card has since been compromised and I have a new card number. I kindly request that the refund be issued via check and sent to my mailing address at *************************************
  This situation has caused unnecessary stress and wasted my time, and I expect a resolution promptly. I would appreciate a timely response confirming that my request will be processed.
  Thank you for your attention to this matter.
  
  Sincerely,

  ********* ******

  Business Response

  Date: 04/01/2025

  All of these complaints you have need to be directed to the initial company that gave you this certificate. We do not run tours, nor do we serve a breakfast. ETTSI is a travel agency who fulfills the travel on the certificate. The $100 that you had paid to us for the activation fee will be returned. Please direct these additional complaints to the correct company.
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23108727
  
  I am rejecting this response because:

  The only aspects that do not apply to your company are the tour and breakfast. However, this does not negate the fact that ETTSI has repeatedly wasted my time over the past year. Despite numerous attempts to inquire about booking my vacation and using the certificate, I was given vague and inconsistent information regarding what it covered and when it could be redeemed. Additionally, I encountered unprofessional behavior from ETTSI, including a particularly disturbing instance where a representative used inappropriate and offensive language, referring to me in an insulting manner. Given these experiences, I find the conduct of your company to be unacceptable, and I am requesting a full reimbursement and for you to take full accountability.
  

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/03/2025

  The only correspondence we have with Mrs. ****** is an email from her Travel Coordinator to her, please see below:

  Hi!
  
  You had some questions in regards to your certificate, and I have some
  answers for you! :)
  
  1. **********************
  2. There are no blackout dates but be mindful of big events like say
  spring break in *******/***** etc, as we have limited availability in
  those instances.
  3. No specific limitations, just send them over and we will check for
  you.
  
  --
  ***** *****
  Executive Tour and Travel Services, Inc.
  Ph: ************
  Fax: ************

   

   

  I do not see any indication that anything unprofessional was said. At this point Mrs. ****** is making allegations with zero form of proof.
  

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against this company regarding their unprofessional and misleading business practices. I have requested a refund to be returned to my original payment method, which is my debit card. However, the company insists on issuing a check payment, which I do not trust due to their questionable business integrity.The company offers the option to receive a refund within 30 days without any penalty or obligations. Despite this, they have been dragging their feet on dispersing my funds back to me in a check in 60 Days. I prefer the money to be reversed and credited back to my debit card as soon as possible.I believe this company needs to be investigated for their lack of integrity and professionalism. I appreciate your assistance in resolving this matter.

  Business Response

  Date: 03/04/2025

  All of this is listed in the terms and conditions that you agreed to upon activating you certificate: RE: Certificate Number TFJ00561-1731612589-794
  
  Dear ******* ******,
  As per the Terms and Condition of the offer:
  You may cancel this contract (this certificate) without any penalty or obligation within 30 days from the date of purchase or receipt of this certificate, whichever is later, and receive a full refund or your Deposit or Activation Fee.
  After ******************************************************************************************* with a reservation request, you will not be eligible for a refund until after you travel unless accommodations or facilities are not available pursuant to a request for use as provided in the contract.
  To obtain a refund of your deposit or activation fee, you must submit your refund request in writing by fax or mail only and the request must include at least the last 6 digits of your certificate number and your signature. Refunds will be returned in the form of a check.
  Please submit your written refund request to:
  ETTSI Refund Department
  P. O. Box 10627
  ***********************-0627
  OR  via fax: **************.
  Please submit your request only once. Multiple request will only slow your refund process down. We will send you an email confirmation within 24 hours of receiving your refund request.

  
  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ****. My mailing address is ****************************************, my phone number is **************.My reservation form is attached, no account number of record.Refund was approved on December 2nd, 2024, with a 60-day turnaround. I received a new email stating another 60 days, unacceptable.I am over this and need my refund. I paid a refundable deposit to go on a bogus trip.

  Customer Answer

  Date: 02/06/2025

  My mailing address is *************************************************.

  Business Response

  Date: 02/11/2025

  I apologize, the email you received does not apply to you. A check request was submitted to you refund department for a refund check to be cut and mailed. A refund check will be mailed to the address on file.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22907773
  
  I am rejecting this response because: This is another delay tactic and was intentionally done.

  Please pay what you owe me with interest, *****%, and we can part ways unilaterally. 

  
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/11/2025

  what will be refunded is the $50.00 deposit that was paid.
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I couldnt get to go on a vacation with my dates I picked and they promised me a refund on the $50 that I paid and I never got my $50 refund even after the 60 days they said it would take to process it! This company is a scam just to get your money with nothing in deliverance. Theyre not even accreditation with the BBB, so that should tell you something! They should be put out of business for misleading the community! I WILL be taking legal action against them for being frauds!

  Business Response

  Date: 01/21/2025

  A refund check has been cut and will be mailed to you by the end of the week.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22815161
  
  I am rejecting this response because:  Ill believe it when I see the check.  The company has lied to me already about sending a check that was never sent.  When I get the check and it better NOT arrive in 60 days like they previously said, Ill close the case against them.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/23/2025

  Please see the attached document which includes the check stub. The refund check was mailed 01/21/25.

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to the unsatisfactory experience with ETTSI and request the following refunds:$50 certificate activation fee.$29 stop payment fee was incurred when I had to cancel the reservation check. I also want the $149.29 fee refunded if the stop payment on the check doesn't stop them from cashing ***** husband and I participated in a timeshare presentation and were awarded two free hotel nights. However, we had to pay a $50 activation fee to redeem the certificate (Certificate Number: 3OB04455-1699476569-448). My initial reservation attempt in April 2024 did not materialize. For my second attempt, I was charged $149.24 and booked at the ****************************** in ************, **, a substandard hotel with numerous negative reviews highlighting ***** infestations and unclean conditions??Despite assurances that the accommodations would be equivalent to a Comfort Inn-type property, ETTSI failed to meet its promise. I raised concerns about the hotel's poor reputation before the booking was finalized, but ETTSI refused to make changes or cancellations. Furthermore, their policy of not revealing the hotel before confirming the payment undermines transparency and customer trust??Snapshots of the resort's negative reviews can be found online, with complaints emphasizing its unsanitary conditions and pest problems?Resolution Requested:Refund of the $50 certificate activation fee.Refund of the $29 stop payment fee for the reservation check, as the reservation's terms were misleading and substandard. If my check for The experience with ETTSI has been frustrating and unsatisfactory. I request immediate action to resolve this issue and prevent similar situations for other customers.******************************************************************************

  Business Response

  Date: 01/21/2025

  A refund check in the amount of $50.00 will be mailed to you.

  Customer Answer

  Date: 01/31/2025

  Hello,
  

  I didnt receive notice of the companys resolution until now. I will accept the $50 refund. What must I do?

  Business Response

  Date: 02/03/2025

  Date Sent: 1/31/2025 8:13:23 PM
  

  Hello,
  

  I didnt receive notice of the companys resolution until now. I will accept the $50 refund. What must I do?

  Customer Answer

  Date: 02/03/2025

  Date Sent: 1/31/2025 8:13:23 PM
  

  Hello,
  

  I didnt receive notice of the companys resolution until now. I will accept the $50 refund. What must I do?

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took part in a "90 minute" timeshare presentation at the *************** in ********* last April. It turned into a 4 hour very stressful and high-pressure sales pitch. In return for us attending this, we were told that we would receive a 2 night stay free of charge at a location of our choosing throughout the **** In the past several months, we have been dealing with Executive ****************************** I am not surprised to see that they have an "F" rating with the BBB. They first charged us $50 for an activation fee. Then, they said we had to mail in our requests in writing for the dates and locations of places that we would like to stay at. Over the past few months, we have picked 10 different dates including weekends and weekdays, focusing on non-peak travel periods. We have selected dates in October, January, February, March and April. Every time we mail in a date request, Executive Tour and Travel responds by email and says the dates are not available "unless we are willing to take part in another time share presentation". We refuse to go through that horrible ordeal again. We already attended a 4-hour presentation and would like to redeem our travel voucher that we were given. This company not only refuses to honor the voucher, but they also stole $50 from us! In reviewing the other complaints on this BBB website, I see we are definitely not alone.

  Business Response

  Date: 11/26/2024

  As per the terms and conditions printed on your certificate you are eligible for a refund because your dates were unavailable. Refund instructions have been emailed to you, please follow the steps to have your refund processed.

  Customer Answer

  Date: 12/06/2024

  We have made numerous written requests to this business.  All of our contacts have been ignored. This business refuses to reimburse us and they will not honor the voucher that we are entitled to. 

  We again are requesting that they provide us with a 2 night stay at a hotel, as indicated on the voucher AND reimburse us the $50 refundable activation fee. 

  We have provided this business with 10 different dates and 2 locations of which we are available.  The business will not honor the voucher unless we are willing to take part in a second timeshare sales presentation.  

  Business Response

  Date: 12/12/2024

  Refund instructions were emailed to you on 11/26/24. Please follow the steps to obtain your refund:

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22537423
  
  I am rejecting this response because:

  We have already followed their instructions and mailed MULTIPLE requests in writing for the $50 reimbursement but this company still refuses to honor the voucher or reimburse us the $50 activation fee that we paid for. 

  Additionally, this BBB complaint is also in writing requesting reimbursement for the $50 but Executive Tour & Travel still is refusing to reimburse us. 

  We will be filing a formal complaint with the ************************ next. 

  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 12/17/2024

  We have yet to receive a refund request from you, how were you submitting that were request?

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22537423
  
  I am rejecting this response because:

  We have mailed our request to their physical office in ************, ** on several occasions because they tell us that they refuse to honor our refund request in email or by phone. 

  Therefore,  we have asked the BBB to intervene and help us get back the $50 "refundable" activation fee that we paid. We again are putting this request in writing here as part of our BBB complaint. 

  It is fairly obvious that this company has no intentions of reimbursing us, just like they never planned to honor our 2 night hotel voucher. 
  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 12/18/2024

  Our office is not located in ************. Please see the email below that was sent to you via email multiple times with the refund instructions:

  RE: Certificate Number 3OB07713-1686164169-022
  
  Dear *********** ******,
  As per the Terms and Condition of the offer:
  You may cancel this contract (this certificate) without any penalty or obligation within 30 days from the date of purchase or receipt of this certificate, whichever is later, and receive a full refund or your Deposit or Activation Fee.
  After ******************************************************************************************* with a reservation request, you will not be eligible for a refund until after you travel unless accommodations or facilities are not available pursuant to a request for use as provided in the contract.
  To obtain a refund of your deposit or activation fee, you must submit your refund request in writing by fax or mail only and the request must include at least the last 6 digits of your certificate number and your signature.
  Please submit your written refund request to:
  ETTSI Refund Department
  P. O. Box 10627
  ***********************-0627
  OR  via fax: **************.
  Please submit your request only once. Multiple request will only slow your refund process down. We will send you an email confirmation within 24 hours of receiving your refund request.

   

  Customer Answer

  Date: 01/03/2025

  I resubmitted my formal written request to the address this company provided in their response on 12-18-24. However,  it has been more than 2 weeks and I still have not received my reimbursement.  Again, this company is a scam. Since they refuse to reimburse us despite this written request through the BBB, I recently filed a complaint with the ************************. I also filed a separate complaint with ****************, as they issued this bogus voucher in the first place. 

  Customer Answer

  Date: 01/03/2025

  Date Sent: 1/3/2025 12:11:08 PM
  I resubmitted my formal written request to the address this company provided in their response on 12-18-24. However,  it has been more than 2 weeks and I still have not received my reimbursement.  Again, this company is a scam. Since they refuse to reimburse us despite this written request through the BBB, I recently filed a complaint with the ************************. I also filed a separate complaint with ****************, as they issued this bogus voucher in the first place. 

  Business Response

  Date: 01/07/2025

  Please provide the address you are submitting the refund request to. The refund department has not received a request as of yet.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22537423
  
  The address the requst was sent to was:

  ETTSI Refund Department 

  P.O. Box 10627

  *************,  FL. 32120-0627.

   

  Does the request need to be sent certified,  with signature required?

  
  Sincerely,
  
  *********** ******

  Business Response

  Date: 01/14/2025

  No is does not needs to to sent certified with a signature required. We have yet to receive that request however, I will override the requirement for a written request and approve the refund. An email has been sent with this information for your records.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However,  I expect to receive the $50 check within a reasonable period of time. 
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:10/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received what was supposed to be a free two night stay at a hotel in *********. I submitted our paperwork to a company in ********** and had to pay a non-refundable $25 to receive the "certificate". Once I received the certificate from Executive Tour and Travel Services, **** (in **), I had to submit my information and pay $50, that was supposed to be refundable, to them for the ability for an agent to contact me, and did this on 6/8/24. Once I received an email to choose dates, I submitted them and talked to the agent on 6/10. I had not heard back from them for a number of days and started to try to contact them on 6/21, 6/26 and 6/27. On 6/28 I called with no answer, but called again later that day and was able to talk to an agent. They said I would be contacted by 7/8/24. On 7/10 I emailed again and called again in 7/12, to no response. On 7/17/24 I was able to contact an agent and they said there was no availability for the dates I chose and I needed to submit new dates. I did not want to go through this again and opted for requesting a refund. I submitted the refund request by fax and by mail, but have never heard from them, nor did I receive a refund (which was to take 60 days). The *************************************************************************** late July.

  Business Response

  Date: 10/17/2024

  I apologize for the delay the 60 day **** for the was on September 25th. Unfortunately, we are currently running behind on processing refunds as our offices were affected by hurricane ****** and ******. I have printed a check request to have a check cut and mailed to you this week.

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gave a certificate for "The Vacation of a lifetime" while on vacation in pigeon forge (2022) after my family and I attended a west gate timeshare presentation. I called yo activate my certificate on June 6th of this year and was told by the representative that I must pay a "refundable $50 deposit" to activate the certificate. I have been too busy with my grandpa that is on hospice,along with my 4 year old son, and work I had not had the chance to make a reservation using my certificate when I received a call a month or so later from a representative trying to get me to pay more money to keep my certificate. He told me if I didn't I would lose the certificate. I had no extra money to spend at all, not to mention the original deal was listen to the timeshare presentation get a completely FREE vacation. I asked the representative how to get the deposit I had already paid and he told me he had no idea. He went from knowing my details on file to all of the sudden he couldn't even give me my confirmation code so I could try calling someone else about it. The entire Vacation of a lifetime is a complete scam!!

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised 2/3 night complimentary stay.I sent in approx. $80 and was continued to ask to send more money before I could secure the trip. The company is involved in gross fraud advertising practices. The promise customers ********************** but ask for money and deposits over and over and over again.I would like a full refund sent to:******* ******* ***** ******************************************************************************************************* Previous Address at time of Booking:*********************************************************** Phone: **************

  Business Response

  Date: 10/01/2024

  This certificate was activated 03/04/24 for $50.00. On 03/21/24 a charge reversal was initiated with your credit card company in the amount of $50.00 which we allowed to go through. Please see the attached documentation. ETTSI stands at a $0.00 balance with you, therefore there is nothing to refund.