ComplaintsforExecutive Tour & Travel Services Inc.
Vacation Certificates and Vouchers
Additional Complaint Information
Customer Complaint:
Most complaints concern the promotion of the vacation by third party marketers who fail to explain the terms and conditions of the offer including limitations and costs.
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unable to book the cruise i received from this co. My voucher Registration # H2Q00321-1667237080-783 Issued 2.7.2023. The crise selection and reservation request package is valid for 16 months from the issue date. I have been trying since 3/16/23 to book this cruise. I spoke to someone, I believe *************************, twice. I have emailed the voucher on 3.16.23 & changed the dates on 3.22.24 when i spoke with *************************, again. After this last change all i get is her voicemail. I called on 5.17.24, 5/23/24, 5/24/24, 5/31/24 & finally on 6.14.24.Business response
06/18/2024
You have requested dates for September our cruises are booked ***** days prior to the sailing date. A travel coordinator will be contacting you to plan your vacation once our allotment opens for that time frame.Initial Complaint
04/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I recieved a Cruise Redemption Voucher and activated it and still have yet to recieve my reservation email so i can use my voucher. Please send the voucher to my email so i may use it.Business response
04/30/2024
A reservation request form has been emailed to you on 04/16 and 04/26. It was also mail to you on 04/26.Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They did not honor my trip that I paid for. The associate was nasty and rude. Loud talked me like I was her childBusiness response
04/17/2024
*************** traveled on her voucher to ********* 12/9/22. She did not show up to the tour she agreed to do. She paid a $50.00 fee to activate her certificate which would have been returned to her if she complete the tour she agreed to. Since she failed to complete the tour, yet still went on the vacation she is not entitled to a refund. *************** did not pay ETTSI the amount she is requesting be returned to her, she paid $50.00.Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I have reached out several times to this business about my refund and hasn't been contacted yet and it has been over 2 months now.Business response
04/02/2024
The refund was approved 03/12/2024 and an email notating the approval was sent to you that same day at 1:21pm. As per the terms and conditions the refund can take up to 60 days to process.Business response
04/03/2024
Date Sent: 4/3/2024 3:10:20 AM
After further research this is the wrong company. There is another company with the same or similar format and format to their email. I apologize and have spoke to the correct company. Please remove my comping. I thank you for all the effort made and Im glad this company is here to support consumersBusiness response
04/03/2024
The refund was approved 03/12/2024 and an email notating the approval was sent to you that same day at 1:21pm. As per the terms and conditions the refund can take up to 60 days to process.Initial Complaint
03/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was provided a vacation of a lifetime certificate and paid $50 to activate it and set up a travel date. I did not receive any communication from them until weeks later saying my certificate was activated. They charged my card the second I clicked activate and they are impossible to get ahold of. Tried to dispute the transaction with my bank and they lied to the bank and make the bank cancel the dispute.Business response
04/02/2024
The certificate was activated on February 29th, 2024. An email was sent explaining the certificate and how to request dates on March 1, 2024 at 8:14am to *********************. We have heard nothing further from ****************.Initial Complaint
03/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We used this company to book a cruise through a voucher. The voucher was for us to only pay taxes, and port fees. The cost we were told was the cost of a full cruise. We paid it. Our cruise was cancelled by the cruise line. This company not once contacted us to let us know the cruise was cancelled. Our email with our future cruise credit was sent to the company however when we call ****** stated "I don't have it." After speaking directly with the cruise line we were allowed to rebook without going through this company. However, the amount we had paid to the company was the not the amount we paid to the company. There was over a $300 difference of missing money. This companies customer service and every employee I spoke with was completely rude and unhelpful. I do not trust that it will not be a fight to have my money refunded from the company from the cancelled cruise.Initial Complaint
02/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I won a 3 day/2 night stay at one of their ** locations. I asked for ********* in April 2024. I activated my certificate December 2023. After several emails and phone calls, I finally got an email in mid-Feb stating they had emailed me that my requested dates were not available. That was a lie. I checked all my emails. I never got anything from them, and asked for a copy of said email No response. I called at least a dozen times, left several voice messages. I even tried to change the dates to October 2024 since I will be on vacation there at that time. Still nothing. I talked to a human one time in over 2 1/2 months trying to get straight answers, or a confirmation of some sort. At this point, I'm asking for a refund of my $50 (that does not include the $15 I had to pay a different company out of ******, ** just to get the darn certificate mailed to me!). This is by far, the worst travel company I have ever had the displeasure of dealing with.Business response
03/24/2024
Attached is proof that she was sent a not available notice and proof that she was refunded. She did a charge back with her credit card and we accepted it. She was refunded.Business response
03/24/2024
attached everything.Business response
03/25/2024
Sent 3/24/2024 4:21:03 PMAttached is proof that she was sent a not available notice and proof that she was refunded. She did a charge back with her credit card and we accepted it. She was refunded.Customer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. this company finally sent back the $50 that they owed me for their fraudulent charges. I see a credit on my account. Now, I did dispute this charge through my credit card company. I do not know if this credit if because of the dispute, or if it is actually a refund from ETTSI. Nonetheless, I got the $50 back. I am still out the $15 they charged me to mail a certificate to me.
Sincerely,
***************************Business response
03/28/2024
We did not charge her the $15. She might want to go to the company that gave it to her for what she paid them. The $50 was not fraudulent. She gave us her credit card to pay her activation fee. We gave her the refund because she asked for a refund.Business response
03/28/2024
She did a charge back with her credit card. She was refunded. We were going to refund her because her dates were not available. However, she initiated the charge back with her card so we accepted it.Initial Complaint
01/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Did a timeshare tour was promised a 2 day free vacation (Lie) we booked one was charged $100 and never got either.When we realized it was a scam we followed their refund policy by mail to no avail! I am sorry to bother you with this trivial nonsense but I hate getting scammed and they prey on older people and tourists who just let it go. Im hoping you can help! Thanks!Customer response
02/07/2024
Thank you ***** for trying to contact this company I appreciate it! Obviously it is a scam I would like to do anything I can to help tourists in the future not be scammed how are they still allowed to be in business?
Thanks!
****
Business response
02/26/2024
I apologize for the delay in responding. The email that these were going to was not monitored. However, it will be monitored going forward. This customer has 2 separate files. We were in constant communication with both files. One under ******************* and one under *****************************. *********************** dates were not available and we sent him email communication stating that. I will have a refund issued for the $50 that he paid. ***************************** was booked and confirmed. We sent her many emails regarding this. She is eligible for her refund after she completes travel. I will go ahead and mail ************** his refund check of $50.Business response
02/26/2024
Here are the attached files showing communication.Customer response
02/27/2024
Date Sent: 2/7/2024 6:52:51 PMThank you ***** for trying to contact this company I appreciate it! Obviously it is a scam I would like to do anything I can to help tourists in the future not be scammed how are they still allowed to be in business?
Thanks!
****
Initial Complaint
01/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of transaction was 07/17/2023 I was on vacation in ********* and agreed to a vacation of a lifetime for which I agreed to pay $40 on through Westgate Resort. Since dealing with Executive tour and travel, I have been getting the run around with them and believe they are trying to stretch out my time period which will automatically void me from receiving the refund that I have been requesting for over one month. I have been lied to about dates and information and even been called a crazy w**** when asked if I could explain why I no longer feel comfortable with my vacation being sponsored by such a unprofessional company that lacks integrity. I am submitting this report so that other consumers dont fall into the trap that I am currently in while playing the waiting game with them, being talked to like I am nobody and being given false information.Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
They refuse to refund me deposit after lying to me about the hotels and the actual stay.
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Contact Information
Customer Complaints Summary
40 total complaints in the last 3 years.
17 complaints closed in the last 12 months.