ComplaintsforExecutive Tour & Travel Services Inc.
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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In August they sent this email. Still have not received my refund. Have emailed them multiple times and they refuse to answer. From: ETTSI Refund DepartmentInitial Complaint
01/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 10/29/2021 I requested, in writing (per their instructions) a refund of the $100 processing fee I paid on 7/11/2021 to this company for a promotional trip, after I received no communication or response to several of my inquiries between July and October to schedule the trip. A copy of the letter I sent them is attached. On 11/2/2021, I received an e-mail from them saying my refund had been approved and a check would be sent to me by mail, but processing could take up to 60 days. I sent a follow-up e-mail on 12/28/2021 asking for a status update, but did not receive a response. Both of these e-mails are attached, as well. It has now been 62 days and I have received nothing.Business response
03/23/2022
Consumer Response /* (2000, 16, 2022/03/08) */ Refund received 3/4/2022.Initial Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I won the vacation certificate in January 2021. I paid the $50 deposit to activate the certificate. I have contacted the company numerous times over the past year to try and get information as to how to redeem the certificate - and gather more information. I have left numerous voicemails and no one returns my calls. I have emailed with no response. I would recommend that NO ONE use this company or accept the "free" ha gift. I just want my $50 back! I contacted my credit card company as well. I have found a thousand complaints on this company.Business response
04/04/2022
Business Response /* (1000, 15, 2022/04/04) */ Customer was already refunded on her credit card. Consumer Response /* (3000, 17, 2022/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response was that I have already received a credit on my credit card. I have not. Can the business confirm when the credit was processed?Initial Complaint
11/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
i recieved a voucher after attending a presentation and once i proceeded to recieve documnets from ETTSI with instructions on how to redeem my offer for airfare for 2. I sent in a 100.oo cashiers check in the name of my husband, *************** and never -56heard back from the company. I did call to check the status and was told that my certificate expired and they will not refund my money. there was delay in receiving instructions after I submitted the information ETTSI requested from my husband and I.Ettsi still requested more funds after the initial 100.00 cashiers check and at that time i wrote them stating we are not interested in proceeding because it would cost more than anticipated. We received no reply from ETTSI in any form. my voucher number is ***********************Business response
04/04/2022
Business Response /* (1000, 15, 2022/04/04) */ Customer was refunded by check 04/04/2022 Consumer Response /* (2000, 17, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) If i am actually being refunded my 100.00 I accept the resolution. As of today i have not recieved a check from ETTSI. Consumer Response /* (3000, 22, 2022/05/16) */ I have not recieved any refund yet.Initial Complaint
09/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I won a 7 night 8 day vacation from ETTSI in June 2021 and I paid a 100 dollars redemption fee in July 2021 to activate my vacation. I have called and emailed this company and have yet to hear from this company.Business response
10/25/2021
Business Response /* (1000, 8, 2021/10/01) */ Mr.******** has been in constant contact with our company. We have checked availability multiples times. I would be more than happy refund Mr.******** his deposit if he no longer wants to use the certificate.Initial Complaint
07/31/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was in **********, Tenn when I was approached by a person who said if I attended a 90 min seminar than I received a voucher for 2 days 3 night stay. I attended seminar and now I had to pay a 50 deposit. 49 before they would get my stay book and 89 dollar or sit in another seminar and they would wave the 89. This was total misleading and incorrect info on the voucher. Not a vacation of a lifetime.Business response
04/04/2022
Business Response /* (1000, 17, 2022/04/04) */ Customer was refunded by check 04/04/2022.
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Contact Information
Customer Complaints Summary
40 total complaints in the last 3 years.
17 complaints closed in the last 12 months.