Business Profile
Water Purification Equipment
Springwell Water Filtration Systems
Reviews
Customer Review Ratings
Average of 18 Customer Reviews
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Review fromTiffanie L
Date: 01/22/2025
1 starTiffanie L
Date: 01/22/2025
We needed a water filter to remove iron and manganese. We researched EXTENSIVELY before purchasing a water filter from this company. This company was so reassuring that their filter would clear our water up and they offered a money back guarantee. We read reviews, we called the company more than once, and we watched videos all of which made claims this filter would solve our problem. It did not. If anything, the color of our water is worse. My husband connected the filter meticulously. He checked and rechecked it. It was installed correctly and properly!!!! We called the company a week later to initiate a return. This is where we realized what kind of company we were dealing with. We were told removing iron and manganese wont improve the color of your water when that is EXACTLY what is advertised all over their website. The return process is a nightmare, but thats EXACTLY what they are banking on. They refused to provide a return label. To have *** Ex or any other shipping company pick up an item this big and heavy is considered freight. The estimate to return it was over a thousand dollars!! We asked if we could drive it to the facility instead, but they refused to allow that. We asked if they would charge the 25% restocking fee and was told yes, all returns are subject to that EVEN THO the email we received from them said they MAY charge a restocking fee. When I said this fee could have been waived, I was laughed at!! This has been a NIGHTMARE. Its one thing that the filter didnt work. That was very very disappointing and I believe the great reviews are fabricated because this filter literally did not improve our water quality at all. But the return process is another thing. They make it so insanely costly and nearly impossible to return the filter that there is no point in it. And they know that. We had the filter a week!!! It did not work!!! This is an absolutely terrible and unethical company. SAVE YOUR MONEY AND YOURSELF THE STRESS!!!
Springwell Water Filtration Systems
Date: 01/23/2025
Thank you for making SW aware of your concerns with our return policy, Unfortunately we do not cover the return shipping cost, however we are willing to remove the restock fee. I have also attached our Tech Support Team your system request for support. I believe we are currently working with you on support, as well as sending out a complementary water test kit. Once results come back we can work towards getting the corrections made. Please feel free to reach out to Us with any further questions or concerns. Thank you.Review fromKameron K
Date: 12/18/2024
1 starKameron K
Date: 12/18/2024
Customer support recommended a unit that would fit my needs/wants and forgot to mention a very important detail of plumbing size.Ordered the unit, not expecting to have to check plumbing size or that being a factor. It doesnt fit our plumbing and now have to return to Springwell.They do not arrive for customer satisfaction, regardless how many times they mention it on their site.They will not waive the return shipping fee. I was willing to purchase the correct unit that would fit my plumbing and was also signed up for an annual filter subscription. After all that, they still wouldnt be willing to be flexible on waiving the return shipping fee because its their policy.Springwell Water Filtration Systems
Date: 12/27/2024
We take pride in supporting our customer when it comes to our policies and procedures. I will look into this matter further and have one of our **************** agents get in touch with you and get this matter resolved. We look forward to working with you and getting you into the correct system needed for your ************** Thank you for your patience while we get this corrected. Have a wonderful day.Review fromAndrew S
Date: 12/01/2024
5 starsAndrew S
Date: 12/01/2024
Surprised reading the other reviews here. My experience has been great so far. Fast shipping, responsive service, and I'm overall impressed with the solution. I have only had it for a couple weeks, so I cannot tell any longer term impacts yet, but I can taste the difference already in water quality.Springwell Water Filtration Systems
Date: 12/03/2024
Thanks, ******! We take pride in our products & the service we provide. Glad to hear you were pleased with your experience. Thanks for taking the time to leave a review. Have a great day,Review fromNathaniel P
Date: 11/11/2024
1 starNathaniel P
Date: 11/11/2024
We ordered a Water filter + salt-free FutureSoft system for our home with 2 bathrooms. The website does make it clear that we will not get all the benefits of a salt-free softener and that we would still be getting hard water. But, overall, we are unsatisfied with the system since we are still seeing scale build up and water spots that are more difficult to remove. The website does claim that the system will "prevent and clean existing scale", but that wasn't the case for us.The system only comes with a 6-month risk-free warranty, but that is enough time to determine if we would be satisfied with it or not. I recently contacted SpringWell about a return (or partial return) but they just replied with a short "we don't provide any returns after 6 months". I was hoping for a little more help or sympathy than that.I wouldn't recommend this product because it didn't meet our expectations and how they claimed the system would perform on the website. If anyone from SpringWell could help with a refund on this system, then that would be greatly appreciated.Springwell Water Filtration Systems
Date: 11/14/2024
** has worked with the customer to move forward with the refund process, Customer agreed. Tech Support sent all material to support the refund process, awaiting the final process, once received we will reimburse customer for the whole home ********************************************* system.Review fromVishu M
Date: 09/17/2024
5 starsVishu M
Date: 09/17/2024
I am an architect with lots of experience outfitting my clients' homes with water treatment systems for private ***** with the quirky water conditions typical in the mountains oif *******************. Finally, it was my turn to clean up our own well water after 35 years of living with turbidity, hardness, iron, and sulphides. Our silica level was too high for a salt-free softener, so we installed the whole-house well filter and salt softener. It initially worked TOO well, but Springwell's tech support was super-patient and helpful in dialing down the settings over the course of about two weeks. Our water is clear, tastes good, and produces tons of soapsuds - dishes, countertops, surfaces, appliances and clothes are markedly cleaner. We're using potassium instead of salt, so there is no problem for house plants and cut flowers. My advice to any Springwell customers: don't hesitate to call tech support to get help finding the right settings for your equipment.Springwell Water Filtration Systems
Date: 12/03/2024
Thanks Vishu! We think we have the best customer support around - glad you found it valuable! Thanks for taking the time to leave a review - have a great day!Review fromMonish A
Date: 08/26/2024
1 starMonish A
Date: 08/26/2024
I bought Springwell whole house filtration system and salt free softener because I want to try and be eco friendly. Two years down the road - HUGE limescale buildup even in brand new high quality fixtures.Then I reached out to them - and return calls were almost non existent - then in an email they said something to the effect of this - the salt free conditioner is clearing build up from your pipes and they are being washed out and that is why you see it on your brand new fixtures and brand new shower doors. Okay??!!?? - so now I ordered a SALT BASED SOFTENER for 7+ bathrooms - an SS+ model - and guess what----- they send instructions to set up and SS1 or SS4 model?1? Why??? Where are the instructions for the SS+ model??? Overall, thoroughly disappointed - buyer beware!!Springwell Water Filtration Systems
Date: 08/30/2024
We are currently working towards new Installation Pamphlets, as well as online videos...I have also alerted the Tech Support Team of the current issue, Please feel free to reach out to the ** Team with any further questions or concerns you might have with your new whole home water filtration system/ electronic head adjustments.Review fromDavid T
Date: 07/17/2024
5 starsI purchased the ispring uv filter. Had an error about 3 months in. Called and spoke with **** and received excellent customer service! Was guided in the correct direction and was sent a replacement bulb at no charge. System is up and running again with no issues. **** was very helpful and went above and beyond to make sure I was satisfied. Will definitely do business with them in the future!Review fromAlex R
Date: 07/02/2024
1 starAlex R
Date: 07/02/2024
The customer service Ph# ************* doesn't work, no way to talk to the representative!Springwell Water Filtration Systems
Date: 07/03/2024
****************************** reached out to the customer today to give Support. The Team left a voice message today , as well as reached out by email for customer to respond to.Review fromThomas B
Date: 05/19/2024
1 starThomas B
Date: 05/19/2024
I was told that I would be the envy of my street for water quality. I still have water stains in sinks and toilet. This was a 3k+ system and does not work as described.Springwell Water Filtration Systems
Date: 05/28/2024
Having ****************************** reach out to the customer in search for Resolution.Review fromscott b
Date: 03/14/2024
1 starscott b
Date: 03/14/2024
First off, I found it interesting that I could not post this review on Spring ***** site. Second, I must have gotten a different sales rep than whom the satisfied customers had. Mine wanted more water testing done than what I already had provided Spring Well and I made it clear I wasnt going to do that. No more water testing. So when Spring well advertised 12% off I asked for their best price on a whole house filter system with water softener and again with the water testing and again made it clear I wasnt testing any more water. I asked for pricing and again got the water testing then finally got an offer of 5% discount leaving the sales rep a hefty extra 7% commission from the advertised 12% off.SO sick & tired of salesmen trying to get into my wallet and there is no shortage at Spring Well. I am spending my hard earned money elsewhere.Springwell Water Filtration Systems
Date: 05/28/2024
Afternoon, We look to Strive to be the Best in Water Filtration and by doing this we ask for Testing when it comes to our Whole Home Water Filtration Systems., We like to know the correct Water Chemistry of the Water Source that will be suppling the Whole Home water Filtration System. We would like to Help you get the correct system needed for your home, Please feel free to reach back out to Us for further support.
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