Customer ReviewsforSpringwell Water Filtration Systems

I purchased the ispring uv filter. Had an error about 3 months in. Called and spoke with **** and received excellent customer service! Was guided in the correct direction and was sent a replacement bulb at no charge. System is up and running again with no issues. **** was very helpful and went above and beyond to make sure I was satisfied. Will definitely do business with them in the future!

I gave them 2 stars to their customer service. Here is my story: I bought a salt-based system from SpringWell Water. However, it changed the taste of my water. I called them, and they said they have a swap program and I can get a salt-free system! The condition was that I needed to ship a part of my current system to them and pay for shipping. I also needed to pay the difference between the two systems. I had a hard time finding packaging for the long tank, and I also worried about shipping costs from ********** to *******. When I called them to ask a question about the packaging, they said I did not need to ship it (just to destroy the system per their instruction) which was really nice! Eventually, I paid the difference of two systems, and they shipped the salt-free system but it was much smaller than my older system. A few things: 1- They did not ************* as I was trying to understand why they sent me a smaller system! They did not explain that they were going to do it at them time of agreement and payment (otherwise I may pay for the bigger size) . 2- I wish they were transparent about their swap program! I had a lot of stress and did a lot of works finding package and get quotes from some of the shipping carriers. Overall, it was not a very pleasant experience with the company. At the end, do not recommend Salt free system for any house from any company. It is not good for health in long term, bad taste and very hard to maintain.

We had the Whole House Filter and Salt Free Water Softener installed professionally in early 2020. After almost 4 years of continuous problems with black specs of carbon clogging the sink and tub faucet aerators we had the entire system removed and a complete new system installed by a terrific competitor. During the four years we had to install an additional Big Blue Filter, didn't help. Springwell did send a new carbon filter and tank that we had installed at our expense. That did not solve the problem. All in we invested well over $3000.00 for a system that failed us. When the competitor came to our home and initially tested our water it had 11-12 grains of calcium/magnesium, very hard. Before I called the competitor I sent an email to Springwell about our displeasure, did not receive a response. We cannot recommend Springwell for this product/service. Check all available options and choose one of them.

Stay as far away from this company and system as you can! In February 2023 we purchased a whole-house water filter and softener system for over $3,000. We are on a well and I spoke with the representative for a lengthy period on which system to purchase. Installed the system and performed a pre- and post-filter water analysis through Mid-West Labs in Omaha. Their conclusion was that the system was doing nothing. My wife said she noticed a "slimy" feeling in dishes and other articles after making contact with the the water. Looked in the toilet tanks and noticed an oily substance floating on top of the water. Called Brandon at Technical Support. He stated the filter system was only for "peace of mind" that the harmful chemicals that might have been used on the farmland on which we live would be removed. He argued that the oily substance was not possible. After arguing, he asked if we wanted and exchange or refund. I told him the system was no good as is. He told me to drill holes in the tank to prove it had been rendered useless, which I did. Asking where to send the photos, he said they wanted the tank back. He said he had made that perfectly clear, which he did not or I would not have drilled holes in it and sent it to recycling. He then said he would have to speak with is manager. Bottom line: System doesn't work as advertised and their customer and technical support leaves a lot to be desired. Brandon at Technical Support is arrogant and arguments are inaccurate at best. AVOID THIS COMPANY!