Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a timeshare through Exploria that we tried to get rid of for over a year using ******* *** Trosi. She told us she could help us. Within 2 days of my call, ******* called and said that she could get us out of the timeshare for $7500. On 1/22/2024 I paid $7500 to AMS Management. ******* said that we would get a full refund. We made several calls to ******* and she never called us back. After no contact with *******, we went to another company named Resort ************** and they were able to get us released from this timeshare. We have attempted to get our $7500 back and we are getting no where.

  Business Response

  Date: 02/26/2025

  Thank you for bringing this to our attention. We take matters like this seriously and want to ensure that all concerns are properly addressed. We have reviewed your claim and, as part of our process, we require evidence to substantiate your allegations.
  Please provide any supporting documentation, such as contracts, payment receipts, email correspondence, or any other relevant records that can assist us in investigating this matter further. Once we receive this information, we will proceed with the necessary steps to address your concerns.
  You may send the requested documents to [email protected], and we will follow up accordingly.
  We appreciate your cooperation and look forward to resolving this matter.

• Initial Complaint

  Date:11/03/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-12-2023 - I signed contract with *** to permanently cancel my timeshare within 12 months. *** guaranteed to do so-if not completed within that period, they would refund my fee of $7500 (paid on 4-12-2023). Per contract, I forwarded all timeshare documents to their processing affiliate *************-confirmed they received all necessary documentation from me as of 6-21-2023. I kept a log of all communication with AMS and RPC staff-currently over 35 pages of dates, time, phone #, person called or message left, and content of call. On 5-21-2024, I confirmed with RPC legal assistant that they had not had any contact with Diamond Resorts. I immediately sent a letter (certified mail, return receipt requested) with supporting documentation to *** requesting a refund of my fee of $7500. I have a signed return receipt showing delivery of the letter by *** on 5-30-2024. On 6-17-2024, I called AMS to follow up progress on refund. I spoke with ********, who was unable to locate the letter and said she would get back to me. Since that date, I have sent requests to AMS customer ********************** and made 52 calls requesting the refund. On 9-5-2024, my Account Specialist ******* *** informed me that a refund check had been issued and that she would get back to me re: tracer number. When I called to follow up on 9-25, she said I was scheduled for a refund-check to be issued 10-1-24. When I called her on 11-1 to follow up-no refund has been received-she said she would have the information that day and would call me. It is 11-3. I have not heard from anyone and have not received my refund!

  Business Response

  Date: 11/20/2024

  Dear Mrs ********************** you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,

  ********
  

  Customer Answer

  Date: 11/23/2024

   
  Complaint: 22508067
  
  I am rejecting this response because:

  1.) My last name was misspelled in the response from the company.

  2.) The *** documents I submitted were not acknowledged by the company, I want to ensure that they were received.  I submitted them on time and they include proof of lack of performance in relation to the original contract and guarantee issued by the company.

  3.) The companys response indicated that they would be contacting me, as of today (11-23-24), they have not contacted me in any way.

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with *** to dissolve my account with *******. After conducting the intake and moving to their legal team, I was advised that *** contracted with an attorney to remove the contract. The attorney advised he was there to push for a financial hardship in court. The attorney told me that I would have to stop paying on the loan and let it go to collections for ***** months. That ******* would foreclose on the loan leaving me with ***** months of nonpayments, foreclosure and that would hinder me from purchasing a home for years to come, affecting my military security clearance and ruin my financial life. I have called the company all their numbers and even the outside *** and his phone multiple times. They are dodging my calls and will not return anything. I did not contract with them for a forclosure and it was not in my contract that it would happen. I want this resolved.

  Business Response

  Date: 11/20/2024

  Dear **** ****,
  
  Thank you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********
  

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov ******, we have AMS ******** to get rod of a timeshare. Their attorneys only talk with me once. I had called about a court hearing, and was told they could not help me with it. Finally in May of 2024 I got a letter from the timeshare saying we dodgy have a contract on a timeshare since May of 2023, since we never playoffs anything on it. This letter was sent caddis AMS attorneys finally asked the timeshare for the info on the timeshare. They did nothing up to this point. Ask they did in our case was send a letter to the timeshare for the contract of the timeshare and found our there was no timeshare to get food of. I do not feel one letter and one call which resulted in them having to do nothing to get rid of the timeshare should cost ******** dollars I asked for a refund per their contract and was told the work they did on our case resulted in no refund. The contract with *** was for my 82 year old mother, which I was the one they felt with though.

  Business Response

  Date: 09/11/2024

  Thank you for reaching out and sharing your concerns with us. I understand your frustration with the handling of your timeshare case and the associated costs.
  To address your current situation, if you have received any documentation indicating that you no longer own the timeshare, please forward this information to our legal team as soon as possible. This will help us better understand the resolution of your case and proceed accordingly.
  Regarding the communication and actions taken on your case, I want to acknowledge that more than one phone call and document were involved. We will review all aspects of the work performed to ensure that we have a complete understanding of the situation.
  Please know that our goal is to resolve this matter to your satisfaction. If you have any further questions or need additional assistance, feel free to contact me directly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22230220
  
  I am rejecting this response because: They have a copy of the letter sent from the resort already. The calls were made by me to ask for updates on the case. Which all I ever got was an answer of they are working on it, and one saying they don't handle the lawsuit court case we had to go to from *******. I want even notified they had gotten the last letter except the resorts letter stated they had. Which closed the needed for this companies help. So to my knowledge the letter to the resort and the resorts respond is the only work done on my account. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/12/2024

  Dear Ms. ************** you for your feedback. Id like to clarify a few points regarding our services and the progress of your case.
  Firstly, please note that our services are specifically focused on timeshare cancellation processes. As such, we do not handle issues related to ******************* loans or any associated lawsuits. We apologize if this was not clear from the outset.
  Regarding communication, we have indeed corresponded with you and your authorized representative multiple times, including obtaining the Power of Attorney (POA), consultations, and receiving permission to speak with you and your child, Salina. We understand your concerns about the updates and the specific actions taken on your account.
  To address your concern about the letter from the resort, we will review our records to confirm all actions taken and ensure that we have handled your case appropriately within the scope of our services.
  If you have any additional documentation or details that you believe are relevant, please forward them to us. We want to ensure that all aspects of your case are properly addressed.
  Thank you for your patience and understanding as we work to resolve this matter.

   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* JUST called me, and my husband's caller ID showed up on the call. I answered the phone, thinking it was my husband, but it was this Bozo. How did he do that? SUPER sketchy!

  Business Response

  Date: 09/11/2024

  Thank you for bringing this to our attention. I understand how unsettling it must have been to receive a call from a representative that appeared to be from your husbands number.
  We take your privacy and security very seriously. I will investigate this issue to ensure that it was not a result of any improper practices on our part. In the meantime, please rest assured that we are committed to addressing your concerns promptly and ensuring that all communications are handled appropriately.
  If you have any additional details or questions, please let me know. We appreciate your patience as we work to resolve this matter.

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024 my wife and I attended an informative event regarding Timeshares. (We had received the brochure in the mail. It did not state the name of the Company and the event was held at a local restaurant.) One topic of interest to us was "Ensure your children and heirs do not inherit your timeshare." The person (***** ******** phone # ************) presenting this information informed us that there is a bill pending right now before ******** that if signed, we and our heirs will never be able to get out of our Timeshare obligation. We have owned our ********* since 2005 and do not owe anything on it. They informed us that the State of Florida has a 10 day right of recission and we can change our mind and get our money back. We just have to inform them within 10 days. We did sign up and paid them $5,500.00 on our credit card. The company was AMS Management Service Corp. They assist people with cancellation of contracts or deeds regarding timeshares.We went home and did further research and contacted our ***************** and they have their own resale **** and could assist us. On May 28, 2024 we mailed a letter to *** rescinding our agreement for their services. Our **** tracking shows they received the letter on May 30th 12:20 pm We have called them numerous times inquiring when we will get our refund, (phone # ************). When we do get a hold of someone, they take our phone number and state someone will get back to us. However, no one returns our calls.This has been going on for almost three months and we feel we should have received our refund by now. We have also contacted our credit card company and filed a dispute.

  Business Response

  Date: 09/11/2024

  Mr  *******, 

  You filed a dispute with your credit card company and we have not fought that dispute.  

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from AMS Management Service on 4/5/2023 asking about Westgate. I told them we had paid another company that went bankrupt several yrs back and got no results from them and that I wasn't interested. She then had told me they could get the money back from my credit cards that I had paid with. She stated that AMS could get us 3 things, 1.exited 2.get $25,500. to $30,000. in recovery money and 3.get us released from Travel Wizard $4788. It would only cost $7500. to get this done and she could take the payment today. If I wasn't happy I could get a full refund within the first 10 days or anytime she would give a full refund. This could take 30 to 90 days or upto 1yr to resolve it. I spoke with ***** weekly at first then almost daily after awhile. I was always told just a few more days and this will be wrapped up and if not I could get a full refund. 1/15/24 I was asked to get both contract numbers for WG because they are coming up with more money for the recovery. When I finally spoke with ***** again she offered $130,000 in recovery if I could pay another $4000. to AMS this could be wrapped up by the end of the week. I told her I was going to give any more money I just want a refund of $7500. She said she would talk with them to see what she could do and would get back with me in a few days. She never did call back I had to call & text her to get returned calls. Its now beyond the 1yr contract that we signed with them and still nothing. I'm tired of getting the run around with ***** saying just give me a couple more days that they just about have it done. On 7/9/24 ***** spoke with Corp. about giving me a refund and they said in the next 48hrs my acct. would be completed, so they don't want to do a refund until after the 48hrs passes. They can let me know what they can do for the exit & recovery altogether. I told her that they never did the exit that it was done ages ago and I have proof of it from WG. Credits are done on Fri, it wasn't credited to me

  Business Response

  Date: 08/07/2024

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation has been for you, and we genuinely appreciate your patience throughout this process.
  We want to clarify that your account was placed as inactive due to non-response regarding the necessary maintenance documents that are critical for us to continue processing your case. We had previously communicated this development via mail and email to ensure you were informed.
  We take pride in providing our clients with the support they need. However, in order to move forward with your refund request and any recovery efforts, we require the necessary documentation from you. If you are still interested in pursuing your case, we encourage you to respond to our request for the documents as soon as possible. This will help us to assist you more effectively.
  If you have any further questions or need additional clarification, please do not hesitate to reach out to us directly. We're here to help and want to ensure your concerns are addressed promptly.
  Thank you for your understanding.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22039378
  
  I am rejecting this response because:

  More Information Received:

  from: ********************* on 8/8/2024

  Relay Message

  Mark as Reviewed

  Sent Via:	Email (ODR)
  From:	*********************************
  From Email:	*********************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	8/8/2024 5:48:31 PM
  Date Read:	8/8/2024 5:48:49 PM
  Attachments:

  
  
  

  I'm not sure how they are claiming I've been put in inactive due to non-response. I had been communicating with ***************** At AMS Management almost daily whether by texting or speaking on the phone.  She would tell me that they should have it finished up by such an such date and if not they can do a refund. Which I told ***** a Number of times I just want a refund and to be done with the company AMS. I will attach my call log June 4 to July 18 and text messages July 5 to July 17. I can send more if needed. I'm not sure what other documents they are asking for other than the initial paper work that I sent to them.   
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/13/2024

  Thank you for reaching out and providing your feedback. I apologize for the confusion regarding your case status.

  
  ******* is your account representative, and she has been keeping us informed about your situation. However, it seems there might have been a disconnect with our legal team.Your case manager from the legal department has been attempting to contact you but may not have reached you.

  If you would like, we can have the case manager re-activate your case and make another attempt to reach out to you. This will help ensure that your concerns are addressed promptly and that the resolution process is clarified.
  Please let us know if you'd like us to proceed with this or if theres anything else we can assist you with.

  
  Thank you for your patience and understanding.

  
  Best regards,

  AMS Management Team

  why here...

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22039378
  
  I am rejecting this response because:

  More Information Received:

  from: ********************* on 8/14/2024

  Relay Message

  Mark as Reviewed

  Sent Via:	Email (ODR)
  From:	*********************************
  From Email:	*********************************
  To:	BBB Serving ***************
  Subject:	More Information
  Date Sent:	8/14/2024 10:33:25 AM
  Date Read:	8/14/2024 10:33:45 AM
  Attachments:

  
  
  

  First off, no one has been trying to contact me from the legal team. If they left a message I would get back with them immediately and to this day I've had none from them. Second I'm not sure what the Legal team can do for me, seems how I've been out of the contract with Westgate since 2018. I just want my $7500.00 refunded seems how there isn't anything for AMS can do for me, and hasn't been able to do. I wasn't a where that I didn't need your services until I contacted WG for my contract numbers. At that time WG informed me that the contract had been canceled. I've been requesting a refund from ***** for along time and just getting the run around. You did not do any services for me, so why can you not just refund my money? Could you please explain what resolution you can do, seems how I no longer have a contract with WG, which is what AMS was hired to get me out of the contract?

  Thanks,

  ******* & *****************************

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/11/2024

  Dear *** *********,

  
  Thank you for your detailed response and for providing the necessary information regarding your case. I apologize for any confusion surrounding the status of your timeshare cancellation.
  To address your concerns, I will have our legal team review your case immediately. They will reach out to you shortly to activate your case and continue with the timeshare cancellation process.
  Please feel free to send any additional documentation if you believe it will assist in resolving your case. If you have any further questions or need immediate assistance, don't hesitate to contact me directly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22039378
  
  I am rejecting this response because: I'm not sure what they are going to do with the ** timeshare that has already been closed by ** themselves. The information that I was giving at the time we signed with them was inaccurate according to **'s letter that I was emailed. They gave me false information and has taken our money to do nothing for us. As for as ** we haven't had an account with them for awhile. So in my opinion it should be a problem for them to return our money $7500. Seems how they did nothing for us, but continue to tell us lies.  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 10/07/2024

  Dear Ms. ******************* you for your response and for sharing your concerns. I understand your frustration, and I sincerely apologize for the confusion regarding your Westgate timeshare.
  I want to clarify that you still own one Westgate timeshare, which is why we need your cooperation to assist you further. Our legal team is committed to helping you resolve this situation, but we need to work together to find the best path forward.
  Could you please let us know a convenient time for us to reach you, or alternatively, when you might be able to call into the legal team? Your input is essential to ensure we can effectively address your concerns and explore possible options for you.
  Thank you for your understanding, and we look forward to hearing from you soon.

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22039378
  
  I am rejecting this response because: I disagree that I have a contract with WG. You can contact me any time @ ************ to discuss this issue.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/20/2024

  Dear Mrs *********************** you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, 2023, we signed a contract with AMS Management Service Corp to get us dismissed from our Timeshare contract in *****************. We signed the contract on 1/10/2023 and made half of the payment up front on a credit card. And we agreed to have them charge the same credit card for the remaining balance in 4 monthly payments. After the hit the credit card for the fourth and final payment we had not heard anything from AMS or its representatives. They promised in their contract and on the phone that they would keep us up to date on any and all communications sent to or received from the timeshare. We never got anything from anybody. Then after checking up on them on the Florida BBB we found out they had many complaints on them for keeping peoples money and not doing anything. So we attempted to file a dispute with our credit card. When all was said and done the credit card company sided with them and let AMS keep our $4495.00 and the bank charged us interest on all of it. After all of this was done we had to wait for the 1 year date of the contract to come to pass before we could make an attempt to get a full refund as its worded in the contract. We have made many many attempts to call the number on the contract and no one answers. We leave voicemail after voicemail and get no response. All we want is to get our money back for services that they warrantied and did not deliver.

  Business Response

  Date: 07/18/2024

  Thank you for reaching out and bringing your concerns to our attention. We regret the distress and inconvenience you have experienced regarding your timeshare resolution process with AMS Management Service Corp.
  
  Upon reviewing your case, we would like to clarify the following points to provide a comprehensive understanding of the situation:
  
  1.**Legal Documentation Sent**: Our records indicate that the necessary legal documentation was sent to you in March 2023, which is three months after you initially signed the contract in January. This documentation was crucial for proceeding with your case, but we did not receive it back from you.
  
  2.**Attempts to Contact**: Our legal team made multiple attempts to reach out to you via email regarding the required documentation. Unfortunately, we did not receive a response.
  
  3.**Fraud Claim**: Three months later, you initiated a fraud claim with your credit card company, stating that we did not have permission to charge your card. This claim was easily disproven as we had the necessary authorizations for the transactions.
  
  4.**Company Reputation**: While there have been some complaints, AMS Management Service Corp. maintains an almost five-star rating, reflecting numerous positive reviews and satisfied customers.
  
  We value your business and would like to offer you the opportunity to resume the cancellation process from where it was left off. If you are willing to continue, we will happily assist you in completing the timeshare cancellation.
  
  Please let us know how you would like to proceed. You can contact our customer ********************** department at [contact information] to discuss the next steps.
  
  Once again, we apologize for any inconvenience and appreciate your understanding as we work towards a resolution.
  

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: We never received any sort of communication from AMS Management Service Corp anytime in 2023.No emails, no phone calls, nothing. Yes, we did file a fraud complaint with our credit card company due to not receiving any form of communication from AMS Management for the first three months after we signed the contract. We assumed they stole our money, and we would not have any way to get it back, so we reached out to our credit card company and when their security people took one look at the company name on the internet and their bad BBB rating, they advised us to file a fraud complaint. Ultimately the credit card company sided with AMS Management because AMS Management presented the first page of the contract that we signed to the credit card company. Saying we did not fulfill our contractual obligation of giving them a year to attempt to get us out of our timeshare contract.  And we have not heard anything from AMS Management since the dealings with the credit card company. No communication of any kind. And as you can clearly see our phone number and email address is in the contract I attached to my complaint. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 07/18/2024

  I also have proof via email their legal team RPC ***************** LLC, received the required documents they sent us on January 18, of 2023. Again, more lies and deception from this company to try to weasel their way out of giving me back the $4495.00 we paid them to contractually do a service for us that they obviously failed to uphold their end of the contract. 

  Business Response

  Date: 07/24/2024

  Thank you for reaching out to us. We understand your frustration regarding the interruption of our services. It's important to clarify that the interruption was initiated due to the fraud claim that was raised by your end.
  However, we are committed to resolving this issue amicably and restarting the service promptly. To proceed, we kindly request your cooperation in complying with the terms outlined in the agreement that was signed initially.
  Please contact us at your earliest convenience so we can discuss how best to move forward and ensure that we address any outstanding concerns promptly.
  Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and continuing to serve you.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: Your explanation does not explain why you didn't communicate with us from January 2023 after we signed the contract, until March 2023. As I said in my last statement, this is why we filed the fraud complaint. Due to your companies lack of communication with not answering phone calls or emails from us. As we see it and our legal advisor see it, you're in violation of the contract as you have not done anything for over a year to resolve what you were hired and paid for. Therefore, you're in violation of the contract and it has been over a year since we signed. And since it has been over a year, and nothing is resolved by your company and as per your contract you owe us a Full Refund of all money's paid. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/25/2024

  I have attached all your historical interactions you've had with RPC. It clearly states there were numerous before March.  You also had a 1 hour consultation call as well with your case manager on March 10th.  You were in correspondence throughout that duration with the intake director, the paralegal, and your case manager. You initiated a erroneous dispute 6 months after your signup date, which stopped all work on your case.  We would love to still work with you and complete your cancellation as your contract indicates. 

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 21972379
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 7/25/2024 5:00:21 PM
  Like I have already stated in my previous note. The last communication we had from RPG was in *******. Nothing after that. And those communications were via email about gathering all of the information needed to start the case. ******* was also the last time any phone calls were received from RPG. Any other communication that is on the vague list of dates that you submitted is totally fictious. And as you terminated your service on your end due to the Credit Card dispute but yet you never reached out to us about anything. So right there you chose to terminate your part of the contract. Which tells me you don't want to do business with us, and this is a scam like is stated all over the internet. A full refund is all we need to talk about. As stated by the contract if this is not resolved within a year of the signing date of the contract then a full refund is owed to the client. Here we are July 25, 2024, and we are expecting a full refund. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/07/2024

  Thank you for reaching out and sharing your concerns. I can understand your frustration, and I appreciate the opportunity to address your points.
  It's important to note that the terms of our agreement stipulate that any disputes must be initiated within a specified time frame following the execution of the contract. Unfortunately, by initiating a dispute three months after the consummation of the agreement, it is considered a breach of the terms we both agreed upon.
  We value our clients and want to ensure their cases are handled with care and efficiency. If you are still interested in pursuing your case, we would be more than happy to reactivate your account and work with you to see it through to completion. Our commitment is to support you and provide the necessary resources to achieve a resolution.
  Please let us know how you would like to proceed, and we will do our best to assist you

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21972379
  
  I am rejecting this response because:Your company was in Breech of the contract before we initiated the dispute with our credit card company.  By your company not giving us feedback and communication of how our case was proceeding, once we sent you a copy of the contract and filled out everything your teams sent us via email. We never heard from anyone ever again for three months. But yet when we signed the contract we were informed we would get at minimum one phone call a month. That never happened, and the list of dates you sent during our last correspondence was made up. Just a bunch of dates and times on a piece of paper. Any fraudster can do that. Since we never received any form of communication from anyone from your legal team or anyone else from AMS. We thought just like anyone else in today's society that you were scamming us out of the $4995.00 we paid you. And after looking up your reputation on line about constantly doing this to hard working people around the country. We started the fraud case and the dispute case with our credit card company to try and get back our Hard Earned money that you ripped off. Even after the cases were filed and the credit card company decided in your favor your company still didn't reach out to us with any form of communication. So we felt your company ripped us off again and the only recourse we had was to wait until the contract date ended. So if this is your final decision on this matter we will pursue other ways of getting our hard earned money back. I will be contacting the Florida *********************** and see what they have to say about this case. And or look into other legal matters to get our Hard Earned Money Refunded. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/13/2024

  Thank you for your feedback. We understand your frustration and take these concerns seriously.

  
  We want to clarify that, according to our agreement, there is no stipulation for monthly phone calls. Our records, directly from our legal team's CRM HubSpot, show the communication attempts made. If you would like, we can provide additional details from this system to offer more transparency.

  
  Our offer to complete your timeshare cancellation remains unchanged. It appears there may have been some misunderstanding regarding our communication policy and your role as a participating partner. As outlined in the contract, active participation is required, and we have not received the necessary engagement from you to proceed with the cancellation process.

  
  We stand by our commitment to resolving this matter and would like to discuss how we can move forward. Please let us know if you would like us to provide the detailed documentation or if there are other ways we can assist you.

  
  Thank you for your patience as we work to address your concerns.

  
  Best regards,

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21972379
  
  I am rejecting this response because: We have attempted many times to contact your offices at the phone number on the contract. And either we get put on hold forever and forgotten or no one answers the phone at all. Voicemails have been left every time. and NO ONE from your office has attempted to return our phone calls. So again, we feel this was a SCAM from the time we signed the contract. Your sales guy who made the cold call to us is the one who told us we would have constant feedback during the process. Also, the female representative from your legal team repeated the same thing to us on the few times we did talk with them during the exchange of information about our timeshare. Once the legal team had all of the paperwork that was needed. The communication went silent. Like I have said in the past few correspondences, we were told and guaranteed one thing on the front end. Then deceived and lied to and scammed out of our money on the back end. Again, all one has to do is ****** your company and you don't have the best track record out there. And your company seems to have a reputation of Ripping People OFF and or not delivering what you guarantee in your contract. Like we have stated in the past few correspondences, a FULL REFUND is all we need to talk about. If anyone would like to call us to talk about this. Our phone number is on the contract, and unlike your company, this phone will be answered. We will gladly talk with anyone about a full refund. A FULL REFUND of everything we paid is what we are expecting according to the wording in the contract. Your company is in breech as it's been longer than a year and nothing has been resolved. Therefore, we are due a FULL REFUND. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/25/23, I attended a meeting presented by AMS **** in **********, **. at ******************. During this meeting I informed the representative that I could not let my account with the timeshare company go into default because of my clearance and employment with the government so I would need to continue making payments during the process. Instead of signing a contract on 10/25, the representative told me he wanted to speak with the corporate office first and he'd call me before we proceeded. On 10/26/23 I paid AMS **** $10,500, which I was told was a discount because I'd be paying during the process. On 1/30/24 I had a consultation with RPC group (AMS legal team), who informed me that they wouldn't be able to help me exit my timeshare if I continued to pay and that they would contact AMS and notify them. On 2/6/24, I emailed AMS **** & informed them of the conversation with RPC *roup & requested a refund. After no response, I then called on 2/15, Moment's after talking to someone, I received a call from Mr. * who stated that he thinks there was a misunderstanding and RPC didn't understand me. He asked me to allow him a chance to make it right and if not he'd refund my money. He called me back and asked me if I could provide a statement from my employer stating that my credit couldn't be impacted and when I asked him what it needed to state, he said he'd have corporate send me an example. We exchanged texts and phone calls for several months. There were times when he had a virus and couldn't talk or he was in a meeting. I never got any emails from corporate and he repeatedly promised to have this template sent to me. I have not heard anything from Mr. * since 5/15/24. I have called and emailed every contact I have for AMS **** including the representative I signed the contract with whom stated that he wasn't currently working with the company, but would reach out to them. My last attempt to contact AMS **** was 6/18/24. I still haven't been contacted.

  Business Response

  Date: 07/24/2024

  Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced regarding your interactions with AMS Corp. We understand your frustration and want to assure you that we take these concerns seriously.
  We will immediately reach out to you to discuss your situation further and see if we can obtain the documentation required from your employer as discussed. Our goal is to resolve this matter promptly and to your satisfaction.
  Please expect a call from us shortly, or if it's more convenient for you, feel free to contact us directly at  or reply to this message with your preferred time for us to reach you.
  Thank you for your patience and understanding as we work to address this issue.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21956270
  
  I am rejecting this response because: AMS has still failed to contact me to resolve this issue. My confidence in this company is gone and I desire a refund.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/04/2024

  Can I file a new complaint?

  Business Response

  Date: 11/21/2024

  Dear Mrs ******************* you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,

  
  ********

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 21956270
  
  I am rejecting this response because:
  No one has contacted me since MAY. Someone was supposed to contact me when this complaint was initially filed and I've still had no contact.  I have spoken with a representative at the ****************** JAG office and it was suggested that I submit a complaint for *** to be added to the Military (off limits) listing to protect other Military and ******************* I am a disabled veteran and a ******* Civil Servant with a security clearance and the actions of *** have caused a financial burden because I paid over 10k a year ago that could've gone towards paying down my balance on a Timeshare AMS can't eliminate. I have a security clearance with financial stipulations that require me to have good credit which is something that *** knew beforehand. I will wait 10 days to see if I'm contacted before I submit complaint.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 we paid AMS Management $13,000 to rid us of our 2 timeshares. We were contacted by ******* *** of *** in May of 2024 stating they have come to a payout and resolution of our 2 timeshares, but they were requesting an additional $15,000 to complete, then she came back to say it would be an additional $6,500 totaling $34,500 paid to AMS Management. They are not returning my calls and I am getting nowhere with getting my money refunded. I feel so totally duped and scammed and ashamed for falling for such a fraudulent scam. I have attached information of all that has taken place.

  Business Response

  Date: 07/18/2024

  Thank you for bringing your concerns to our attention. We deeply regret the distress and inconvenience you have experienced regarding your timeshare resolution process with AMS Management.
  
  After thoroughly reviewing your case, we understand that the situation has caused you significant frustration. We acknowledge the payments you have made and the difficulties youve encountered in reaching a satisfactory resolution.
  
  As a gesture of goodwill and in recognition of your concerns, we are prepared to offer you a partial refund  to help alleviate the financial burden you have faced. We hope this gesture demonstrates our commitment to resolving this matter amicably and restoring your confidence in our services.
  
  Please message or contact our customer ********************** department at to discuss the details of the refund process and any further steps required.
  
  Once again, we apologize for the inconvenience and appreciate your understanding as we work towards a resolution.

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:  ******** was hired to rid us of our Timeshares, and we had a contract stating that if they are unable to do so in 1 year our money would be refunded.  Not only did they get our initial payment of $13,000 they also were given an $15,000 and $6,500 with promises of payouts.  I am embarrassed to have fallen prey to their scam.  What I am willing to accept would be at least half of what we paid which would be $17,250.00.  I feel this would be in good faith to end this situation.  I am extremely disappointed there are companies that pry on people that want help.  I hope this solution will be acceptable. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/06/2024

  We are currently negotiating with the client to come to a refund to make the client whole.  

  Customer Answer

  Date: 08/08/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 08/13/2024

   First of all, I believe the full amount of $34,500 should be returned as per the attached but in good faith we will consider accepting a partial refund of half of what we have paid you totaling $17,500.  I would like conformation that this is agreeable to them and want to know when to expect payment.  Their response was in good faith they would be willing to return partial without stating an amount or a time to receive it.  The contract states that if in 1 year they are unable to get us out of our time shares, we would be refunded.  Also, then to say they have come to a payout from the timeshare companies but would need additional monies which we paid them.  Nothing they said or did was truthful and again I am ashamed to be in this position.  I have attached again all the information.  Thank you.  *******
  
  

  Business Response

  Date: 09/12/2024

  
  Dear *******,
  Thank you for your detailed message. I understand your frustration and want to clarify the situation.
  When you initially came aboard, you instructed us to hold off on the cancellation process until your daughter used the resort and you had your vacation planned for October. We respected your request and paused the process accordingly.
  Our legal team will be reaching out to you on Monday to discuss the next steps and to address your concerns. We are committed to continuing with the timeshare cancellation process as soon as we receive your confirmation and proceed accordingly.
  Regarding the refund, we acknowledge your proposal for a partial refund of $17,500. We will need to review this internally and discuss it with our legal team. We will get back to you with a formal response and payment details after our discussion on Monday.
  We understand the importance of this matter and are dedicated to resolving it in accordance with the terms outlined in our contract. Thank you for your patience as we work through this process.

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 9/12/2024 6:19:55 PM
  

  In regard to the response from AMS, I am willing to hear what they have to say but from the initial $13,000 that was given to them in May of 2023 which was for them to rid us of the time shares we were coerced into paying and additional $21,500.  We were told that our account would be settled, and we would be getting a payout.  ******* **** was our contact through this process.  I wait to hear from their legal department to see if we can come to an acceptable outcome.

  Thank you.

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/07/2024

  Thank you for your response and for sharing your concerns with us.

  I appreciate your willingness to hear from *** regarding your situation.
  I understand that you have invested a significant amount in this process, and I sincerely apologize for any confusion or frustration you've experienced. Our goal is to ensure that you are supported throughout this journey.
  I will follow up with your *** and the legal department to expedite your case and ensure you receive timely communication regarding your account and potential payout. We are committed to finding an acceptable outcome for you.
  If you have any further questions or need immediate assistance, please dont hesitate to reach out to me directly.
  Thank you for your patience.

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 21934196
  
  I am rejecting this response because:  I have been in contact with ******* *** with AMS and she has agreed to, if you (AMS) are unable to resolve the payout of our account by Oct 18th, we will be refunded our payments of $15,000 and $6,500.  These are payments that she had us send you (AMS) because it was needed to receive our payout.  She indicated that *** had come to agreement with the timeshare companies and that money was needed to complete.  This never happened.  This is beyond the initial $13,000 when we started the process.  I am not asking for the initial $13,000 refunded; I want the other payments that were required to complete the resolution of our timeshare.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/20/2024

  Thank you for bringing your concerns to our attention through the Better Business Bureau. We have received your complaint and are currently reviewing the details to better understand the issue.
  
  Please rest assured that we take all feedback seriously and are committed to finding a resolution. A member of our team will be in touch with you shortly to discuss this matter further or to provide updates on our progress.
  
  We appreciate your patience and the opportunity to address your concerns. Should you have any additional information or questions in the meantime, please feel free to contact us directly.
  
  Sincerely,
  ********

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I wait to hear from them with an update and an acceptable resolution.
  
  Sincerely,
  
  ******* *******