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ComplaintsforJacuzzi Bath Remodel of South Florida
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I reached out to various vendors to receive quotes for a bathroom remodel. The salesperson, *****, who continually told me how he is the best of the best, trying to close me, I told him that I wanted to approve any financing he was looking at since I wasn't sure how I wanted to pay, cash or credit. He told me that it would be a soft pull on my credit to determine my credit worthiness. I reiterated that as long as I had approval and it wasn't a hard pull on my credit, that it's fine for him to go ahead. I came to find out that he DID a hard pull on my credit without telling me in advance. I immediately cancelled EVERYTHING. Now, I've attempted to get this hard inquiry off of my credit and I'm unable to do so. WATCH out for slick salespeople at this company.Business response
01/08/2024
Customer received and initialed a contract not a quote. Which means that the we were able to issue a charge for an account not soft pull on credit. The customer cancelled the contract 2 days later. There is no credit report to fix. This matter is resolved.Customer response
01/08/2024
Complaint: 20557478
I am rejecting this response because:the sales person is the one who told me it was a soft pull on my credit. The business and the sales rep are unethical.
Lying about what I was told and the contract was contingent on what interest rate they would get. When I saw the interest rate was too high, I cancelled everything.
Sincerely,
*****************************Business response
01/09/2024
The initial soft pulls were done as sales person promised. However when a contract is signed the charges are no longer a soft pull for a quote. Customer received and initialed a contract not a quote. Which means that the we were able to issue a charge for an account not soft pull on credit. The customer cancelled the contract 2 days later. There is no credit report to fix. This matter is resolved.Customer response
01/10/2024
Complaint: 20557478
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
09/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 12,2023 My Husband and I signed a contract with Jacuzzi to replace my bathtub with a shower. I gave the a check for $6,190.00 for a 50 percent deposit. They said that are busy and the install would be about August 1, 2023. I would get a call to schedule the install in a few days. When they called they scheduled me for August 9, 2023. I received a call August 3,2023 to say there was a problem with permitting and they would have to reschedule for September 5, 2023. I checked with the ***************** and no permit had been applied for. On August 25, 2023 they called to cancel again and I told them I wanted someone to call me back today (august 25). They did not call back that day and have not heard from them yet. I called and had to leave a message 3 seperate times. I also called the salesman and left a message Today the salesmens phone is not valid.Business response
01/08/2024
This matter has been resolved with the customer. After many discussions, customer allowed installation on 12/22/23.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.