ComplaintsforYoufit Health Clubs, LLC
Fitness Center
Additional Complaint Information
Customer Complaint:
This Review reflects national complaint activity. You Fit, LLC has multiple locations in 13 states.
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company makes it impossible for me to cancel my membership and makes me run in circles. I have visited various times and tried to cancel but now the renewal is two weeks away. The person to help is never in. I just want to cancel and incur no more monthly/annual fees.Initial Complaint
05/30/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Joined you fit and was told to sign paperwork to join. Was led to believe that this was a month to month, cancel anytime membership. I was lied to and made to think the papers I was signing was for this and not a yearly membership which it turned out to be. I have moved and not close to their gyms anymore and they wont cancel and want to charge me a large fee to leave the contract. (Contract number: **********)Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am writing to formally lodge a complaint against YouFit Health Clubs, specifically the YouFit ************** location, and their third-party billing service, ************* Solutions. I have encountered significant issues while attempting to cancel my gym membership due to a website glitch and unhelpful customer service.Details of the Issue:Multiple Account Creation: On [specific date], while attempting to sign up for a membership on the YouFit website, a glitch caused the creation of three separate accounts under my name.Initial Contact and Cancellation Attempts: I immediately contacted YouFit Pembroke Pines and visited the gym in person to resolve the issue. I was assured that the additional accounts would be cancelled and that my membership issue was resolved.Repeated Referrals and Lack of Resolution: Despite these assurances, I have continued to receive billing charges. When contacting YouFit, they directed me to ************* Solutions. However, when I contacted ************* Solutions, they redirected me back to YouFit. This cycle of referrals has occurred multiple times without resolution.Documentation of Cancellation: I have also signed off on cancellation paperwork during my visit to the YouFit ************** location, but this did not stop the billing.Current Situation: To date, I have not been able to successfully cancel my membership or receive a refund for the incorrect charges. I have documented all interactions, including dates, times, and the names of the representatives spoken to.Initial Complaint
05/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I put in a 30 day notice on April 16th to cancel my personal trainer sessions as stated in contract. I was told that I would need to come into the gym to pay the buy out cancellation fee before May 16th. It could not be done over the phone. I came in to the gym on May 14th and was told by the young lady at the front desk that the manager ( *****) was gone and she did not know how to process the buyout cancellation payment of $100.00. She told me to come back the next day. There was no one else to assist me in the process.I came back May 15th. The manager ( *****) had left for the evening and the same girl ( light skin curly hair) along with my PT *******, and another young lady ( very low haircut) were all at the computer and told me they did not know how to process my cancellation payment. This was very disturbing because I did not want be charged on the 16th. Again, no one tried to call the manager or attempted to help me to avoid the fee.May 16th, I came back to the gym and by that time the damage had been done. The lack of knowing or training of the staff caused me to incur an ACH debit of $240 on erroneously. I still paid the cancellation fee that day and was told by ***** that he would submit a request for refund.It is extremely unfair that the request was denied. Lack of competency has resulted in funds being taken from my account when a 30 day notice was put in( as required in the contract) and my efforts to pay 2 days prior to the due date are met with " We don't know how to do this" I should not be held responsible for that 240 charge and would like to request a refund.Initial Complaint
05/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This complaint is for the YouFit Gym located at ***************************************************** their personal training services. Let me start by saying that the seriousness of a contract is totally distorted when services are not rendered with commitment to the client, both in terms of time and quality.I signed a 6-month personal training agreement back in June 2023 for my son which is a minor (11 years old). During this time, my son was appointed to 3 different trainers because of personnel issues. Two out of the three trainers did not speak English which was a huge inconvenience for my son because of the language barrier. Also, the trainers were not available on Friday or Saturday afternoons and of course Sundays. Moreover, there were many scheduling problems because of lack of communication, or the trainer simply did not show up for scheduled sessions without a cancellation call. Lastly, the worst part is that while we had trainer #2, he promised to provide us with excellent service and enticed me to take advantage of a special promotion which required signing up for another agreement. Incredibly regretful, I did. It was not long before he quit, and we were stuck with more frustrations.I am totally appalled by the lack of professionalism and work ethics demonstrated by trainers and managers at this YouFit location. They are all super young and think that because I had an agreement, they could do whatever they wanted. Their lack of accountability corroded my trust.After many disappointing conversations with the PT manager, she agreed to cancel my agreement in January 2024. However, they keep charging me for 3 months of unearned sessions, totaling $777.24 ($259.08 per month). Sessions that they are not capable of performing satisfactorily due to the factors I stated above. Unfortunately, three months of the new agreement overlapped with the initial agreement where there was turnover with the trainers.Ive been dealing with these billing issues for months and it has caused me a lot of unnecessary stress. I have impeccable credit because I am a good consumer, but YouFit wants to ruin it for me. Its not surprising to see that YouFit has a Better Business Bureau rating of a D- with an immense number of complaints due to their terrible company practices. This experience has been nothing but stressful for my son and me. Id like for a mature individual from YouFit to contact me so that we can part ways amicably.Initial Complaint
05/06/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hello:I am a student at *** in ***** and signed up for a trial of the YouFit ***************************** location in the Fall (September/October) of 2023. I was told by the sales associate that I would be notified before the trial expired so I could decide whether to continue, or cancel. I was never notified and although I have repeatedly tried to to cancel by phone, they have refused saying I signed a contract and continue to bill me $49.17 ever since September 2023, for the past 9 Months, totaling $442.53. I am a student and am on a very tight budget and can no longer afford to be paying something i did not want! to begin with! I have been told that apparently this is a common tactic that gyms use to bind you against your will in a contract that goes on indefinitely.Can you please help me so they release me from this contract asap?? They have already gotten $442.53 of my very hard earned money for a service I never used and have been wanting to cancel!!Thank you in advance for your help!Best,***************************** ********************* ************Initial Complaint
05/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I started being double billed for my membership in Feb. 2024 after almost a year of being a member of YouFit . My normal mbrshp fee was debited 2/15 $24.98 and then again on 2/20. Then again on 3/4 and 3/14 for $24.98. On 3/21, I called and spoke w/ the general manager. She advised I will be refunded the overcharge in Feb and March and she will get billing corrected. She said if I dont see the refund within a week to call back. Called back on 3/29 because refund had not been received. Spoke with desk clerk *******. She saw a note today that my refund was processed today for $49.96 and to call back Wednesday if credit has not been received. 4/1 Refund $49.96 posted to my account. I thought all was well. 4/4 I saw pending charges again where I am being double billed. Spoke w/ GM again advising double billing issue has been resolved. She stated I need to come in to sign new paperwork. 4/5 Card was debited $27.98 which is double billing charge and late fee because card needed to be updated but payment was NOT due. 5/1 Saw that I was still being double billed. Spoke with GM again. She said I am still being double billed because I need to come in and sign new paperwork. My account has been corrected but corporate wont refund me until they have my signature on new contract. As of today, I am now owed $52.96 from this gym. 5/2 Went to gym to sign paperwork. Spoke with *** I was told she emailed corporate to get new mbrshp fees waived because if I sign a new contract I will have to pay addtl fees. So I wasted my time coming up there. I was told previous day the issue would be resolved once new contract was signed. GM stated she is waiting to hear back from corporate. They cancelled my current mbrshp but I would still be able to use the gym until issue is resolved. I expressed my frustration and how I am being inconvenienced because of their mistake. There has been no apology or even an ounce of empathy from the *** Hence why I am filing this complaint.Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Changed my plan to 9.99 package. Was charged ***** a month. $10 change charge. Last month changed location. Was talked into promise package at ***** a month. First month ***** charge asked same rep about charges. Gave me a bs we charge if we do not have routing number on file. Informed him my number was on file. Today charged ***** again. Called in to cancel account. Was informed it would be $10 to cancel. Representatives constantly giving incorrect info so they can keep charging $10 processing fee. Bait and switch.Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Youfit location on ***************************************************** which is the location I signed up for closed this year in January- I have repeatedly been billed monthly and annually since January after rep at location stated no further billing due to the location closure.Initial Complaint
04/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for this debt with YOUFIT, I do not have a contract with ****** AND ASSOCIATEs, they did not provide me with original contract as requested.
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Customer Complaints Summary
167 total complaints in the last 3 years.
75 complaints closed in the last 12 months.