Business ProfileforStorm Tight Windows

I paid $28,000 for Storm Tight windows in 2019. They guaranteed me a lifetime warranty. When we were considering making an investment in hurricane-resistant windows, this guarantee was one of the main draws. Storm Tight highlighted the strength and endurance of their hurricane windows in their marketing, assuring customers that their products would last a lifetime. The thought of making a one-time investment that would shield us for years to come **** us in. But after a while, Storm Tight abruptly declared that all current customers who bought ********************** before 2020 would no longer be covered by the lifetime warranty. They claimed that all warranties are now void due to new management. We were taken aback by this, as we had been counting on the assurance of perpetual protection for our windows, and we felt deceived and angry. Our purchase of Storm Tight Windows was motivated by the lifetime warranty, and we now feel that the firm has duped and misled us with this abrupt policy change. Regarding consumer rights and deceptive advertising, Storm Tights' voiding of the lifetime warranty has sparked legal concerns. I believe I should now seek legal advice to investigate my options for holding the firm responsible for breaking its lifetime guarantee claim. When I contacted Storm Tight for repair services recently, I was given the assurance that I would hear from them by the close of business on Friday, June 7. But even after they gave me that promise, I never heard from them. This disregard for following up and not returning calls in a timely manner speaks poorly about the company's customer service. The ************************* which enforces consumer protection laws, states that unfair or deceptive acts or practices in or affecting commerce are unlawful. (FTC Act, 15 U.S. Code 45) A change in management does not automatically void a lifetime guarantee, but if the new management decides to do so without valid reasons, it could be seen as an unfair business practice.