Reviews

Review Details

• Review fromAlbert P

  Date: 09/15/2023

  5 stars
  Great service today. They were on time and efficient. Got us cooling the same day. Will definitely use these guys in the future.

• Review fromRodolfo L

  Date: 08/31/2023

  1 star

  Rodolfo L

  Date: 08/31/2023

  United A/C has serviced my ** for years. However, something weird happened after December. They changed my whole unit, and after that they have had to come repair/service it every two months since then. There is a mysterious "coil" part that has been backlogged since march, and I am still waiting. They keep forgetting, and giving me answers that nobody believes.Every time they come service/repair the unit it's a new staff member, and they blame it on the previous rep. ** has all been under warranty, but it still makes no sense for the ** company to be visiting me every two months after installing a new unit. Think twice before calling them. They used to be good, not sure what happened.
  

  United A/C and Refrigeration, Inc

  Date: 09/15/2023

  Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced with our services. We truly value long-term customers like you, and your concerns are important to us.
  
  We understand your frustration regarding the frequent service calls and the delayed availability of the warranty-backed coil part. Post-COVID supply chain challenges have indeed affected various industries, including ours, making it challenging to obtain parts promptly. We want to assure you that we have been actively pursuing the manufacturer for the necessary replacement part, but the delays have been beyond our control.
  
  Your loyalty means a lot to us, and we genuinely want to restore your confidence in United A/C. We are working diligently to resolve the issue with your unit as soon as the necessary parts become available. In the meantime, please accept our sincere apologies for any inconvenience you've faced, and we thank you for your patience during these challenging times.
  
  We appreciate your feedback, and it serves as a valuable reminder to continuously improve our services. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team directly. We hope to have the opportunity to regain your trust in the future.
  

• Review fromErin B

  Date: 07/20/2023

  5 stars

  Erin B

  Date: 07/20/2023

  Great company to work with! ****** in the office is very kind. The guys that fixed the unit were great, super professional, respectful, and knowledgeable... which is hard to find! Would highly recommend to anyone.
  

  United A/C and Refrigeration, Inc

  Date: 09/15/2023

  Thank you so much for taking the time to share your positive experience with our company! We truly appreciate your kind words and are thrilled to hear that you had a great service experience with us.

  ****** and our entire team take pride in providing top-notch customer service, and it's wonderful to hear that her kindness and professionalism made a positive impression on you.

  Our technicians are dedicated to delivering high-quality service, and we're delighted that they were able to meet your expectations. Your compliments about their professionalism, respectfulness, and knowledge mean the world to us.

  Recommendations from satisfied customers like you are the best testament to our commitment to excellence. We genuinely appreciate your trust and confidence in us, and we look forward to serving you or anyone you refer to us in the future.

  If you ever have any questions or need assistance with your HVAC needs, please don't hesitate to reach out. We're here to help, and your satisfaction remains our top priority.

  Thank you once again for choosing us as your HVAC service provider, and we look forward to serving you for many years to come.

• Review fromShirley F

  Date: 05/23/2022

  1 star

  Shirley F

  Date: 05/23/2022

  Do not use this company. Came to service my AC. Charged me $695 for Freon and a part. Few weeks Freon all leaked out guy came back said oh you have a leak so you need new AC. Wanted $2,000 more than other companies plus I already gave him $695. I asked if he can put a little Freon to keep cool till I can replace he said no. This is how they treat seniors. Horrible service
  

  United A/C and Refrigeration, Inc

  Date: 09/15/2023

  First and foremost, we want to extend our heartfelt apologies for the unfortunate experience you had with our services. Your feedback is essential to us, and we deeply regret the inconvenience you've faced.
  We understand your frustration regarding the initial service and the subsequent Freon leak issue. Our primary goal is to provide reliable and efficient solutions to our customers, and it's clear that we fell short in your case.

  Regarding the recommendation for a new AC unit, we regret any misunderstanding that *** have occurred during the assessment. Our intention is always to provide honest and practical solutions. We apologize if you felt pressured in any way.

  It's truly disheartening to hear that you felt we didn't treat you with the respect and care that you deserve, especially as a senior customer. We value each and every one of our customers and aim to provide exceptional service to everyone, regardless of age.

  We want to make things right for you. Please reach out to us directly so that we can discuss your situation further and explore potential solutions. Your satisfaction is our top priority, and we are committed to working towards a resolution that meets your needs.

  Once again, we apologize for the inconvenience you've experienced, and we look forward to the opportunity to regain your trust in our services.