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Business Profile

Collections Agencies

JMS Associates, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has called repeatedly expressing that they have an existing relationship with us as a debt collector on our behalf over the last few years. We have never engaged their services and there is frequently time lost trying to establish this. They still continue to contact us. I would strongly recommend blocking their number.

    Business Response

    Date: 09/18/2024

    We have taken Mr. ******* off our list after he insulted our sales staff. Have a nice day. 

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22297545

    I am rejecting this response because:

    Company had numerous opportunities to remove me from their mailing list over several years. 

    Company had numerous opportunities to stop soliciting me for business in deceptive methods.

    I stand by my decision to insult them. 


    Sincerely,

    **** *******

    Business Response

    Date: 10/15/2024

    Mr. ******* has been deleted from our system since he insulted our sales team. We will not contact him again. 

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:08/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been harassed by ********************* from this business. He is extremely rude and obnoxious wanting our business to represent us when dealing with our accounts. I have told him multiple times that I am not interested, take us off his list, do not call us anymore. I do NOT want him representing us if that is how he treats us. He states that he cannot and will not stop calling us. I want to block him from calling us anymore. Please deal with this employee of yours. He is toxic, stressful and causes anxiety!

    Business Response

    Date: 08/23/2024

    ************** has been reprimanded and your number has been removed. We apologize for the business disruption. 

  • Initial Complaint

    Date:10/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* is harrassing our company with multiple consecutive phone calls asking to speak with our owner and president about securing our collection business. He continues to call us over and over again after we told him that we do not want him calling us anymore. When told to stop calling, he responded "you don't know me well enough to talk to me that way." ***** is rude and unmanagable. We will never be doing any more business with ********************* or his company.

    Business Response

    Date: 10/17/2023

    JMS Associates, *** apologizes for any problems caused by our sales staff. We have removed ************** from accessing your account. ********************, *** does not conduct business in a way that ************** represented himself. We hope that you reconsider using our services in the future as we were successful in collections for a few of your accounts.

    Respectfully,

    JMS Associates, ***

  • Initial Complaint

    Date:08/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. ************ has left multiple aggressive, disrespectful, unprofessional, and on verge of harassment voicemails. They lack any appropriate details to suggest they are actually a legit company. Caller ID had this number listed as "potential spam". Not only were these messages on the business line, but on other cell phone numbers that are NOT and have NEVER been associated with the business. They have ZERO investment in the business now nor have they ever. One number this type of message was left on the voicemail of a minor child- in middle school. First written contact from him was received by the business was an email on 08/10/23. In the email, there are threats of court filing to be made to a court clerk that does not even exist. The email is lacking in professionalism and information overall. ******************, ** does NOT have a clerk of courts as we are a town. The courts are through the County if they were going to file any type of paperwork. If legal documentation was going to be filed, they may want to "threaten" with factual information. No payment will be nor has been made with ************** or JMS Associates, INC.

    Business Response

    Date: 08/14/2023

    Thank you for the payment to our client. They have confirmed with us they received your payment. Your account is now considered paid in full and closed. No further contact will be made to you from our company or *************** 

    Respectfully,

    JMS Associates, Inc. 

    Customer Answer

    Date: 08/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This companys representative, Mr. *************** has continually and aggressively contacted my former customer with demeaning, bullying, harassment phone calls where Mr. ************** could be heard screaming and accusing the organization that had absolutely nothing to do with the order of payment status on an account that DOES NOT BELONG TO THEM. The person he contacted was a third party and explained that did business with my agency and should not have been contacted or belittled. His vulgar tone, accusations and harassing behavior was disrespectful Ave extremely unprofessional to say the least. This account has been disputed with the initial creditor for failure to deliver goods as promised and handling of such does not, in any way warrant this type of treatment.

    Business Response

    Date: 03/10/2023

    Your file has been closed in our office. We have advised our client to pursue other means of collection. You will not here from our firm regarding this debt moving forward. 

    Thank you. 

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aggressive, borderline harassing sales calls to try and get us to do business with them. Will not take us off their call list as requested. We have never filed a complaint like this in the 15 years of doing business, it's that bad.

    Business Response

    Date: 01/03/2023

    We have completely removed your account from our system and the sales person responsible has been reprimanded. We apologize for any inconvenience. 

  • Initial Complaint

    Date:06/06/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* is harassing me for a debit that already took care of, but after I took care of it ,he and his client add fees and costs to be an additional debt to them, now he is threatening me with legal actions, which I believe is against the law, I am familiar with the far debt collection practices act.and I believe he has violated that. He bothers me every single day with these threats and has even sent a letter to the affect. Which I will be bringing to my county court this week. And if I can, I will take legal action against him for harassment.

    Business Response

    Date: 06/21/2022

    *******, 

    This was billed under your business "Southwest Rescreen" and as such does not fall under FDCPA. Furthermore, our records show that ***************** never had any conversations with you. He only left voicemails. Our records also show that the file is now paid in full. Your file is now closed in our office and we have not contacted you since our client notified us of your final payment. You will not here from ***************** anymore.

    Thank you,

    JMS Associates, Inc.

     

JMS Associates, Inc. is NOT a BBB Accredited Business.

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