ComplaintsforReliable Power Systems and Electrical Services

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our generator installation was $20K, we were promised 4-6 weeks installation that took 6 months to accomplish, it looks like a very common situation for this company. Fast forward to the current issue. The generator sent a faut signal to Reliable in December 2023. On January 4, 2024 I was charged $599.53 maintenance fee. On January 11 a tech came to inspect the unit (4 weeks after the fault signal!), he told us that the motor must be replaced. On January 26 the new motor arrived, an installation has been attempted. The tech told us that they do not have the right screws to attach the motor and he will be back. On March 1 another tech came with the wrong screws, so the job was not completed. Since March 1, 2024 I called the company several times and received the same response: someone will call me back, but nobody did. After a while I called and asked for the manager, I was told she was busy and would call me back, two weeks later I am still waiting for that call. It has been 5 months since my generator went down, the maintenance fee was charged, the maintenance was not performed, repairs have not been done and I am not able to get any answers regarding the future repairs from Reliable. I am writing here to finally get some attention from the company, we are getting into the hot summer and hurricane season, and we need the generator to work!

  

  Business response

  05/30/2024

  Dear, *******************************,

  I apologize on behalf of everyone at Reliable Power Systems. Please keep in mind that your situation is not acceptable to us. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can't fix the past, but you have my commitment to improve the way our staff serves every customer. After further review, we located the parts that Generac shipped to us and scheduled our lead technician to complete your repair. We are genuinely sorry that your repair was delayed; please accept my sincerest apologies on behalf of everyone on the team. We are excited to work with you in the future. 
  
  

• Initial Complaint

  04/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Since Jan 25th, 2024, I have been trying to get Reliable Power System to perform and comply with the maintenance agreement signed and paid for on 2/2023. The contract calls for two standard yearly visits. Since the very beginning of the contract there has been hit and missies; Miss Appointment, No call No show, In accurate reporting, Incompetence of Techs, Ghost Writing by Technicians etc... To date and over 45 emails later to their "Customer Experience", we are no closer to fixing this. The company is still in breach of the contract and have not completed all of the required services listed in the contract. Apparently, Reliable takes extreme exception to customers who have written bad reviews about them. In fact, they attempt to extort customers into deleting the negative reviews written about them in order for them to preform the required services that the customers are already entitled to. Its now gotten to the point that Reliable has decided not to renew the maintenance contract, which I had already told them I wouldn't renew and therefore have refused to complete the required service. Reliable's main theme is that they don't want anyone to write anything negative about them and if you do, they will make your life miserable.

  

  Business response

  05/07/2024

  We have been in communication with this customer since 01/25/24, I have informed him how our company appreciates the feedback because it helps grow so we can continue to provide the elite service to our customers that we pride ourselves on giving. 
  Initially he had an issue with our technicians documenting the incorrect amount on the propane gauge, not waxing his unit and failing to document the rust on his generator as well as the gas pipes. I apologized about this and informed him that it has been escalated to management whom will go over protocols with all of our technicians to ensure this does not reoccur in the future then I asked him what we could do as a company to turn this negative into a positive. 
  He requested our company to seal the light portion on his unit  (to prevent water damage), wax his generator and assist with the rust on his plug steel as well as gas pipes because he believed that was a part of his Preventative Maintenance + covered under warranty. I e-mailed him a copy of his Preventative Maintenance contract and Generac's warranty policy, I explained that his request was not covered but we pride ourselves on elite service and making all of our customers happy and will honor his request. I scheduled a No Charge return visit for both divisions and asked him once it has been completed would he update/remove the non-pleasant score and comment posted. 
  The customer stated that he would modify it accordingly once his request has been completed to his satisfactory. He had questions regarding the plug steel and reached out to Generac as he was advised to do. 
  The agent he spoke with, whose name is ****, reached out to me and she went over the conversation she had with him, she states that she informed him the part that is rusted is not covered under warranty after the 1st year but they will mail it to him as a goodwill gesture and include paint so he can paint his unit over from any rust stains caused by the part but any company that replaces it would charge him for the work, I informed the agent that we are going to do it as a courtesy. 
  After our conversation I e-mailed **************** advising him when our gas technician would arrive to assist with the rust on his pipes, but we will have to reschedule the generator visit until he gets the part.  After 3 e-mails he finally responded and advised me that he received the paint but not the part, I informed him that our technicians would not paint the unit just replace the steel plug and he became livid stating that he was going to say non-pleasant things about our company especially due to a breach in our contract (i.e waxing the unit). I apologized and explained the role of our technicians then advised him that his unit will be waxed once we replace the plug steel and I re-mentioned removing the negative post. The customer states that he would not do so only modify it when and if this entire debacle and nightmare is ever satisfactorily resolved.
  I explained to him how we sent out our gas technician who resolved the issue he had with the rusting of his gas pipe as a courtesy and our generator technician will replace the plug steel and wax the unit but cannot paint his generator also as a courtesy because we appreciate him as a customer. 

  The ******************** for the maintenance contract was rendered and we went above and beyond our maintenance agreement. 

  After a few e-mails and fully reviewing his account with management, I informed him over the years we've received a numerous amount of complaints and have decided to part ways due to being unable to meet his expectations as a company. I thanked him for the time he has been a Reliable Power Systems customer and how we truly appreciated his business. 
  He reassured me that he was going to continue to say non-pleasant things about our company. 

  Customer response

  05/15/2024

   
  Complaint: 21551830
  
  I am rejecting this response because:regarding the above business owner response, I find it completely unsatisfactory.  If you noticed they didn't answer any of the allegations included in the complaint.  However, they keep stating that they provided the service at no charge!  They provided the service because it was part of the pre-paid original ** contract and/or because of their negligent and miss handling of the account.  They also didn't mention anything about them being in breach of contract in that they never came back to complete the required service included in the ** contract i.e. waxing of the generator unit. They just stop all communication, since I refused to alter my negative reviews about their company.

  
  
  

  
  
  Sincerely,
  
  ***************************

  

  Business response

  05/15/2024

  Hello, 
  
  
  We understand your concerns as a consumer and are sorry our services were unsatisfactory. We've tried to resolve the matter above our membership/maintenance contract. As discussed, several times, what was requested is outside of your scope. We discussed attempting to resolve the issue and asked about updating your review. We understand if that was something that you chose not to do. As a company, we also decided what was requested was outside our scope. We do not do cosmetics work on the generators and did not want to assume responsibility. We decided to part ways as a company because we would only comply with what was requested in our maintenance agreement. However, we were scheduled to come back out to wax the unit after the plug was put in by one of our techs, but because it is outside of our services, we advised you that we were not and explained to you that we are parting ways. Regarding your maintenance agreement, what remained to be done was to wax the unit, which was equivalent to $35. Your maintenance plan was $410, and $375 is for the complete maintenance, excluding the wax.  I've attached the maintenance report and also the pictures of when we went out to to Paint rusted riser and replace flex line. We are willing to refund $35 for the waxing of the unit. 

• Initial Complaint

  03/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was given back a credit of ********* and not the original amount of ********* that I paid them. i want the additional amount of ****** to be refunded back to my ********** credit card. Please see additional letter attached to see the specifics of the issue.

  

  Business response

  04/04/2024

  Thank you for the feedback, ****. We're sorry you had to wait longer than expected for your generator installation. Our goal is always to provide our customers with 100% customer satisfaction and updates on their installation process as quickly as possible, and we are constantly working to make our process even more efficient. You've spoken with our Customer Experience Representative, who escalated your complaint to upper management. Your refund was approved and waiting to be processed. Once it has been processed, please allow 3-5 business days for the funds to be reflected in your account. 
  

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed a contract in May, 2023 to purchase a $18,000 Generac Generator and was told it would take approximately 3-4 weeks to install. Today is FEBRUARY 2024...still not installed. I was told different stories by two different managers as to why it was taking NINE MONTHS to complete. The latest fiasco is that the Inspector failed the electrical part of the job (the gas part was passed) and the inspector also threatened to have my electricity turned off and the Reliable ***************** reported to the **************** because of the unsafe electrical work done without contacting him or FPL.So now there's infighting and the blame game going on between field managers...but I still don't have a generator. They asked me to remove my washer, dryer, and hot water heater so they could get inside and do the electrical correctly as the inspector demanded, so I did. I've been without hot water going on 3 weeks now. I told Reliable Generator manager *************************** that we've been driving 14 miles to a friends house to shower each day and 62 miles to do laundry at my son's house once a week.This is getting old.So I talked with *************************** (Operations Manager) and asked how my wife and I were going to be compensated for dealing with this fiasco, saying that I was thinking of going to an attorney for advice. As soon as I said that he advised me that he could no longer talk with me. I never went to an attorney because my wife basically said JUST GET THE GENERATOR ELECTRICAL PROBLEM FIXED SO WE COULD GO ON WITH OUR LIVES. Now, the only thing that the company has really kept their word about throughout this whole ordeal is that ******************** will not ************* or return any of my daily phone messages. Please Help!!Thank you in advance for your help and time.

  

  Business response

  03/05/2024

  Dear **** We're sorry to hear that you had a negative experience with our Customer support team. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. Your account has been escalated to upper management and we're working on getting a turnaround on your project .Thank you for providing us with your thoughts and suggestions.

• Initial Complaint

  11/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I asked the company to install a stationary back-up generator and a propane tank. I signed a Generator Proposal Agreement with them on May 30, 2023, and paid them a deposit $4,680.00 with a credit card. The sales representative ***************************** advised me that the project will start in August 2023 and will be completed within a week or two; in case of unforeseen delays, it would be completed in September. The company failed to start applying for the necessary permits until September. The excuse was that they delegated this process to another company who allegedly tried to contact me via phone and email. This was not true. No one tried to reach to me. Multiple calls to Reliable were either ignored, or answered after long delays, or only after complaints were made. Finally, all the permit applications were filed, and I was told on or about October 10 that the work was about to commence. It did not. I called the company to complain and to request to communicate with the company owner or a supervisor. I was told that my request will be passed to the supervisor, but I would not be able to reach him directly, neither via phone nor via email. After this, I was made another promise that the project would start "any day now". That was two weeks ago. Since the company did not fulfill their part of the agreement, I request the project be canceled and he initial deposit of $4,680.00 be refunded to my credit card immediately.

  

  Business response

  11/10/2023

  Dear *******************,
  
  
  We're sorry to hear you didn't have a good experience with the installation process of your generator. 
  I've relayed the issue to the appropriate department, and our team is working on a solution as I write this email. You can expect an update from us every step of your installation process, and we genuinely apologize for the delay and lack of communication. After reviewing your account, our installation team has communicated with you, and we've started the installation process.
  We work hard to ensure our customers receive 100% customer satisfaction, so thank you for bringing this situation to light. We'll be in touch with you throughout the process. 
  
  
  Best,
  ***********************

  Customer response

  11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed an agreement to have a full home generator installed at my house in June 2023.I paid a deposit of $4,326.40 to Reliable on June 9, 2023.I have called Reliable 5 times to get an update on my installation and have not received a callback.

  

  Business response

  10/05/2023

  Hi, 
  
  
  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything possible to resolve the issue as quickly as possible. We're so sorry you haven't gotten a call about this. I do see that you were able to get connected to your Permit coordinator on 10/3. Your feedback is very important to us, and we'll do our utmost to ensure that your issues will be corrected. 
  
  
  Thank you

• Initial Complaint

  07/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a Generac ************************************** my home.. It has never worked since the day it was installed ....It shut down after being put on a load . "Reliable sent a technician twice and could not diagnose the problem .. The third Tech said the engine needed repalcement... AS the unit never worked, i wanted them to give me a new unit . They refused and told me to contact Generac directly. They listened to my story, spoke with "Reliable" and Generac is also refusing to send a new unit .... I just want them to give me a new unit .......Imagine buying a New car and having it break before it leaves the lot and telling the customer that they will replace the engine but not the car...Now I have no Generator during Hurricane season..

  

  Business response

  07/11/2023

  Hello, ************************, 

  
  We truly apologize for the miscommunication regarding the exchange of your generator. I wanted to let you know that your complaint was escalated to the General Manager, ***, who contacted you today. We will provide you with a new generator, and our Installation Manager will communicate with you in a few days to schedule you. 

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company installed a natural gas generator that is supposed to service my entire house. The cost of installation was approximately $35,000. Since installation the generator has cut off power to my house several times even though there was no interruption in electrical service. Thus, I was left without power for no reason. When I did need power, the generator failed to operate properly. . The company either improperly installed the generator or furnished inadequate and inoperable equipment.

  

  Business response

  06/16/2023

  First and foremost, we want to apologize to Mr. ***** ******************* for the issues they've experienced with their generator. After further review, the customer experienced a loss of **********************, and the generator did not turn on. ****************** called us after hours, and he received a callback from the on-call tech attempting to assist the customer over the phone by walking him through manually switching back to the *** on the other side of the home that did not have power. We also advised the customer that we would have someone call him in the morning to schedule a diagnostic. ***************** has a 10 year extended warranty covered through the manufacturer (Generac), which allows us to submit all claims if there is anything wrong with the generator and diagnose the issue to bring his generator back operational. The appointment was scheduled for 6/16. I've attached **************'s findings and the solution to getting the generator running. All claims were submitted to the manufacturer (Generac), and the customer's warranty covers 10 years (parts, travel, and repair). The customer also has a membership with RPS, which he receives the member benefits, such as priority scheduling, emergency, and 24/7 remote monitoring. ****************** was left with a fully operational generator. 

• Initial Complaint

  09/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sold me a defective non- working generator for $15K 15 months ago which failed to power on during its first power outage last evening. Contacted the company and they scheduled a service guy in 10 days to run diagnostics on the unit? I was told by their sales guy that the unit has a 7 year warranty, parts and labor and their technicians will respond in 24 hours to any issues. Now I am being told to get the PRIORITY SERVICE i need to buy their maintenance contract?

  

  Business response

  09/26/2022

  Dear Mr. *****, 
  
  Thank you so much for taking the time to speak with our Customer Experience Manager over the phone.  We pride ourselves on our 5 star service and wish for you to receive nothing less. 
  
  The generator you have is functional.  While we do not build the units, we are #1 in the nation as a single-site location Generac installer & service provider. We stand behind our work.  Generators occasionally need parts to be repaired or replaced along the way.  Because you are under warranty with Generac, you will never have to pay for those repairs during that time. 
  
  Generators, similar to our vehicles, also require tune-*** and preventative maintenance as well.  We do our best to communicate that verbally, as well as in writing on your signed generator proposal, in the initial sales packet, in your pre-install meeting with your project manager, the folder provided in the pre-installation visit, and again on start-up.  This is also in the owners manual and warranty documents provided at the start-up.  You received a free year of maintenance on us, and the services there-in have been provided as per our conversation and the signed work order.  
  
  Thank you for acknowledging in our phone conversation as well that we did reach out to you via phone, text and email to notify you that your service agreement was coming to an end and that you had gone over the free year.   I am also glad that despite this we were still able to get your visit date moved up to an earlier slot and handle the trouble shooting visit and starter repair much more quickly for you.  
  
  We will definitely see the warranty claim and repair through to completion for you and continue to liase with Generac regarding your manufacturers warranty.
  
  While as a service company, we can never predict when a generator may need additional service, we are so glad to be able to help get you back up and running.  We will remain in close touch!

  Customer response

  10/02/2022

   
  Complaint: 18037840
  
  I was looking for an apology of what transpired from Sept 16 onward when the unit failed to power on during a FPL power outage and a promise for prompt handling issues related to functioning of the generator going forward. I paid $3000 more than what the same generator would cost me from ****************, because I was led to believe any service issues would be promptly resolved during the warranty period. However that was not the case when I first contacted ************************; who has been calling me and emailing me to sell a maintenance agreement. Here is my email:

  Hi ******,
  
  
  Last night for the first time since the generator was installed we had a power outage and the generator tried to come on 2-3 times but failed to do so. I paid $16000+ for this generator and this was the first REAL TEST of it and it failed.
  
  
  When I called your emergency number last night, I could not get through? After several attempts I was able to speak with woman who asked me if I was a member while we had no power? I said no and she started to explain to me that it costs almost $500 to dispatch a tech to get this unit working while my son could not do his homework due to power outage! 
  
  
  Your tech support who finally called  last night was asking me to find the key to open the generator cover and I dont have a key. No one gave us a key and/or explained when to use the key. Additionally I had to read about the front lights on Generac website to learn about the green/yellow/red lights and the 4 blue lights which are for remote monitoring.
  
  I just had a call from your service **** and ***** scheduled a service call for Sept 26 because I am not a member?  This unit is barely over a year old and has failed to work the first time it was put to test and all this membership priority talk needs to stop and you need to have someone come and fix it and give us a key to the cover. Once the unit is fixed, we can discuss the preventative maintenance contract.

  
  Sincerely,
  
  *****************

  Thereafter, I received this email  from Marshe Rule when I complained about a 10 days wait to get a tech to service the generator because we were in hurricane season and I needed this unit to work. 

  Hi **************, 
  
  
  I think there may have been some confusion regarding your warranty and our preventative maintenance. I've attached what is included in our maintenance agreement and what your warranty entails.
  
  
  Your warranty is through Generac, which covers your parts and labor, and as a Generac dealer, we can do your diagnostic, repairs, and maintenance. Our maintenance agreement provides our members with several member benefits, including priority booking, as well as 24-hour customer service. Last night when you experienced a power outage, our on-call tech returned your call. This morning, our customer service rep scheduled an appointment for one of our technicians to do a diagnostic, which is covered under your 7-year warranty for the next appointment. However, our maintenance agreement is not through Generac. 
  
  
  I can discuss this with you further next week. 
  
  
  Thank you, 
  
  
  From: ***************** <******************>
  Sent: Friday, September 16, 2022 3:59 PM
  To: ***************************** <*****************************************************>
  Cc: ************************* <**********************************************************>
  Subject: Fwd: FPL: Power outage update for **** ***********
  
  
  
  FYI - the outage last night and our call this morning in my opinion warranted immediate action on part of your company. Having me wait for 10 days is unacceptable and I will escalate this matter to Generac.

  Once I posted a complaint on BBB, the service schedule was expedited to few days before 9/26 and your technician ****** came and replaced the starter unit. He gave me a key and showed me how to open the cover and read the diagnostic prompts as well as how to reset them. This should have been done immediately after the unit was installed and not of 15 months latter. 

  As it stands, I am waiting for the next power outage to see if the unit comes on as expected. Once that is confirmed, I intend to close this case and move-on. That being said, I took this time to write these comments with the intention of increasing the awareness of Reliable Power Systems management that this case was mishandled from the beginning. As a customer with a 15 months old new and expensive defective generator I should have received 24 hour service whether I was a "MEMBER" or not. 

  *****************

  

  Business response

  10/25/2022

  Mr. *****,  
  
  
  Reliable Power Systems is dedicated to providing excellent generator and customer service.  We are glad we were able to successfully resolve your generator issues, however, your BBB complaint contains inaccuracies that we would like to clarify.   
  
  
  First, we absolutely provide our PREVENTATIVE MAINTENANCE MEMBERS with priority scheduling.  What does that mean?  It means that active preventative maintenance members will be provided service or diagnostic appointments ahead of those who are not members.  Additionally, members are provided discounted rates.  On the night you called our emergency line, you were not a preventative maintenance member.  In fact, your preventative maintenance agreement with us had been expired for approximately 3.5 months.  We contacted you numerous times to alert you to its expiration in advance of and post its expiration via phone, email, and texts.  You acknowledged our communications several times but never re-enrolled.  It is standard that our emergency customer service line representative ask callers their membership status in order to determine priority scheduling and after-hours diagnostic service rates.  Because you were not a member, the representative appropriately explained the after-hours emergency response cost.  You did not opt for a technician to respond that night.  Despite not being a member, we had our on-call technician call you that night to attempt diagnosis and assist you over the phone.  While the technician was unable to remotely resolve your issue, the next morning, without knowledge of your BBB complaint, our Customer Experience Manager made sure a technician responded to your home that day at NO CHARGE.   
  
  
  Second, your generator was never defective.  During the year post installation, while you were a member, our remote monitoring records and our technician visit records indicate that your generator was ALWAYS functioning properly.  However, on the emergency visit, our technician diagnosed that your generators starter failed and performed a GENERAC WARRANTY repair at no cost to you.  To be clear, GENERAC manufacturers warranty is a standard product warranty which GENERAC offers purchasers in the event of part failures or malfunctions.  However, a manufacturer warranty for product failures and malfunctions is not PREVENTATIVE MAINTENANCE and has no bearing whatsoever on regular preventative maintenance required to maintain a generators health.  A generator, like any other machine or vehicle, can be working perfectly until it doesnt.  In your situation, no one could have predicted that GENERACs starter would fail, however we are glad we were able to handle the repairs at no cost to you due to the warranty you have.  
  
  
  Additionally, the following Tuesday, when you had concerns about certain lights on your generator not being lit, we sent one of our technicians out AGAIN at no charge to you.  Our technician examined your generator and explained to you that your generator was functioning properly.  
  
  
  We were 100% empathetic to your situation and understood your frustration with your generator not working when you needed it.  These are the reasons our Customer Experience Manager immediately apologized for the unfortunate situation you faced and personally reorganized our technicians schedule to ensure you received technician service in less than 24 hours.  As a company, we feel we excelled in providing you with excellent and swift customer service despite not being a PREVENTATIVE MAINTENANCE MEMBER.  In the end, we hope that our response to your service needs demonstrates our dedication as a company to the work we do and restores your faith in us as a service provider.   We would absolutely love to continue providing you member service.  We would be happy to discuss with you our membership options to address any future unforeseen needs.  

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  installed a generator from reliable power systems for an exhorbantant amount of money with a five year warranty. It did not work when we just had a storm when my husband with stage IV cancer and just suffered a massive coronary may 28. We need electricity and it did not work only time in three years they would not come to check for less than $400 as always and its not even paid off. They just are money gaugers because they know we are stuck they are rude and unhelpful on the phone and keep saying we are not preferred customers who bought an extra package for $500!!! worst company ever

  

  Business response

  06/15/2022

  
  Dear ***********************, 
  
  We are so very sorry to hear of your trouble!  
  
  We are 100% committed to quality and to our customers, and therefore we have listened to the recordings of your recent phone calls with our service department, as well as checked your service records.
  
  We found that the last time you had us out for maintenance was in January of 2020, over 2 year ago, and our maintenance plan with us expired in February of 2020.  Preventative maintenance and tune-*** are extremely important to a generator (or any engine), and similar to our cars, issues can arise without these services.  We would love to come and maintain your generator, however doing so without your permission and consent would be trespassing.  I do see that we reached out to you when your plan was expiring however you opted not to renew (and while we want you to be educated on your options, we ultimately have to respect your right to choose how you would like to receive).
  
  In any case, we would absolutely love to help you through this issue.  I see that you did in fact schedule a visit with one of our expert technicians to troubleshoot the generator for you.  Ive also checked on the pricing quoted for the visit both on the recording and in the computer system, and I am pleased to see the visit agreed to was accurate, and costs much less than $400.  In fact, I even see your generator is still partially covered by the manufacturers warranty, so its possible that the manufacturer will be picking up part of the tab via warranty claim. 
  
  We thank you again for being a valued customer.   I have noted your account for your call to be guided to a specific service manager, and I invite you to please call us to clear up any remaining confusion.  We look forward to taking good care of your generator and you have our best wishes for you and your family.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩