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Business Profile

Moving Brokers

Alliance Moving and Storage LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Alliance moving company who was the worst movers ever. They told me that I could keep my clothes in the drawers when they just emptied them including my nightstand w/ my hearing aids in it with tape around it. They never left a checklist and insisted I tip them 300$ before putting my items in the apt. Of course I had extra boxes cuz they emptied one chest drawer but not the other. They were sloppy all the way around and greedy. The FLAT rate was 1750$ for 75 miles. It was more like 2300$. It was the carelessness- trying to tape a leg onto the endtable. The gentlemen ****** wound work with me so Im seeking ur help.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 26 ALLIANCE ********************************************* (the never told me theyre a Broker) picked up my belongings from my apt and we set a delivery date for July 1st to new location. On July 28 I changed delivery date to July 10 due to unforeseen circumstances I was then told AM&S had 21 business days to deliver my items (that day is 8/8) to date I havent heard from them.

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alliance movers group agreed to move my household items over a month ago. Part of my items were in the storage and some at home because I was trying to get my house ready for sale. The movers told me that the initial quote was changed and I had to pay $8525 instead of the agreed $3600 and I reluctantly agreed because we were desperate to move urgently. They carried out our items on a Friday with the agreement to have it in ******* the next day but only part of the items were delivered. Only one driver showed up and he told us that the other one had quit but no other details on where the rest of the items were. Weve tried calling daily but no response and weve acquired a lawyer to help us with a demand letter and next steps.

  • Initial Complaint

    Date:07/11/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moving Broker: Alliance *********************************************** ********************* ********************-278-8149x470, ********************************************* created a contract for an interstate move that was fraudulent. Terms were not followed. Job# AL5515324.******'s sub: Peak *** Lines subsequently held my move hostage on the moving date 4/24/21.When ************************ contacts failed to reach out, I contacted Alliance & was told Peak *** Lines would handle my move. Peak *** Lines supervisor **************** demanded additional money after arriving in an unmarked truck, without a crew of professional movers. This is exactly what ***** told me would NOT happen by going with Alliance. Lazva began calling crew only after I agreed to pay more money because I had no choice. Lazva claimed the job was "long carry", which is false. He also claimed the truck space was miscalculated, but ***** and I went over this multiple times, because my property was to be moved in the same truck as another customers as part of a value priced consolidated move. ***** is the responsible party. I would have rented a U-Haul and hired my own crew were it not for his lies. ***** sold me a full service professional move. Instead I was forced to pay $4,000 more than the binding estimate and incurred $3,871.00 in damages to my personal property. I do not know how to seek small claims legal action, given the move was interstate and that I do not have contact information for Peak *** Lines. The stress of this experience has negatively impacted my health. I am sickened when I think of it. I would like to know if there is anything I can do to recoup the $7,871 in damages & overcharge. I would also like to warn others, but have zero faith in online reporting, as I probed the internet for red flags on Alliance to no avail prior to sign off.

    Customer Answer

    Date: 08/14/2023

    ***.gov has helped to track Alliance's Carrier: Peak Vanlines LLC. The owner is someone named ******** ************, apparently in Georgia? I plan to file suit with Peak *******'s agent in my state. 

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in June of 2020 we hired alliance moving to move us from wyoming to *******, an agreed price was agreed on and I paid another 3K for two trucks to move everything upon the day the movers showed up they wanted another **** to pay for the truck, which at that time we had to pay it, not everything was moved and they wanted another **** to load the second truck and at this point we were out **** dollars on top of the **** deposit, I just had a 9MM kidney stone removed and my son had a torn ACL, and we had to rent a cargo trailer to hook up to my truck to move the rest of our stuff. then they would not tell us where our stuff was when we asked, and when it finally showed up they wanted us to meet them at **** PM to unload it, when i meet them to unload trailer I had to pay another **** dollars to have trailer unloaded, which what choice did I have, they had my famalies life in that trailer which was a penske rental truck that had been painted over. After I was able to go thru the storage unit, we had close to 25K in damaged items, My USMC dress blues had been just balled up and put in box, our dining room table was destroyed, and several items were destroyed also, I spent months trying to get in contact with alliance and they not once called me back.

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired them to move me from ***** to ********. They had a company from ********** *****************, they took my house hold items to CA. And as per contract was to bring them in 30 days. The ********************************************************** when my items will be delivered. I have contacted several times and still no answer as when I will get my property. I am also going to fill with FMCSA and the **************** of transportation.

  • Initial Complaint

    Date:05/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid more a moving company to move me from **********. I gave an initial deposit od **** dollars. Since that time, i emailed the company 2 weeks as requested before my move IN WRITING i needed to change my date, then i worte twice giving them new dates to see what's available for them. NO RESPONSE! I moved BY MYSELF (i am a widow with *********** so it was very hard... But, they took my money couldnt afford another company. After moving i emailed several times and asked for my funds returned as they provided no service. I emailed again today. It was april 11th and 10th 2021 i paid them. This time i got an email telling me they blocked my emails. Still no response, no service and no refund. PLEASE help me. My husband died from COVID in 2020 so i am alone with no financial support (except my job) which i am struggling. They just took my money and ignored THEN blocked me. I call and they NEVER answer. I dont knnow how to upload emails so i copy and pasted one into word. BUT they blocked me!Regards,******************* **********************************

Alliance Moving and Storage LLC is NOT a BBB Accredited Business.

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