Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid deposit of $1300 to my move price assuming they will move my furniture for $3800, Then on pick up day, they send another *** Who I had to sign a new contract for $ *******, my move price is charging me $1300 for just sending a ******************* says different thing from what the contract I had with my move price, so my contract with this my move price is invalid since i had to sign another new contract with different *** Also, now the new *** Stole or missing several items and damaged my furniture, they will not replace my missing or stolen items, My Move price says I have to contact the new *** Direct about the missing items, they are not responsible,

• Initial Complaint

  Date:10/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not have trucks, they lied, pretending to be a moving carrier, farming my contract to the worst moving company ************ if you want to call them that. They stole, damaged and mocked me for two months before delivery my things like trash torn open boxes and damaged furniture. My move is considered a catastrophic loss! My price nearly doubled I had to negotiate my price down after they picked up our belongings.

  Business Response

  Date: 10/21/2024

  ********, You and I went through it with this move with this carrier. We cancelled their contract and rightfully so. After the carrier picks up your belongings the job is handled by them but I try to mediate any issues. I know you and the owner of that company for some reason got into it because he thought you were picking on his son and things got out of hand from that point on. Call me when you get a chance, I tried calling you a couple days ago but got no answer

• Initial Complaint

  Date:10/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1000 up front, was told handel with moving care would be picking up my items and given a reference number of F3754853, for handle with care moving **********************. Had to call my move price to ask if they were going to get to our pick up destination before having to leave our apartment. A budget moving truck showed up the day before we had to be out of our old place. That was Aug 18th, 2024 it is now October 8th 2024. Our stuff still isn't here. Found out one moving company over booked so they sold out contract to another moving company without notifying anyone of the issues created. Do Not use this company, they are used to "smoothing" things over.

  Customer Answer

  Date: 10/14/2024

  The driver of the truck would not allow us access to our property without paying $700, we were told by **** at my move price that we did not have to pay the $700. In order for us to get our stuff we had to go buy a U-Haul meet the driver at a specified location pay him at the $700, plus the hundred dollars just to rent the U-Haul in order for us to receive our items . This is Unacceptable, There have been a total of four parties involved in this situation, including myself, and there has not been clear communication at all. The fact that the company told me that I wasnt going to have to pay the money because the delivery had taken so long and then I was told I had to pay the money or I wasnt getting my stuff back is ridiculous

  Customer Answer

  Date: 10/17/2024

  Original transaction with my move price-broker company. Moving company Handle with care moving and transportation LLC job number: F3754853 telephone number ************** accepted the job. Here is the breakdown in communication. My move price assumed the job was still with Handle with care. Handle with cares truck broke down and Handle with care assigned our move to another moving company: TSSJ Moving **************. I was not contacted, neither was my move price. The "other" moving company showed up to our house, didn't disclose who they were, had me sign a different contract and moved our stuff. For over a month my move price and myself attempted to locate my belongings after our move. **** (my move price) talked with owner of the original company, **** sent a text message to my boyfriend stating we wouldn't have to pay the $700 delivery charge for all the confusion, mix-up and miscommunication. On-delivery post hurricane ****** a different moving truck company with a driver by the name of ***** US DOT: ******* stated that he wouldn't give us our stuff until the debt was paid. Due to all three companies not communicating the customer is suffering. Pick-up 8/18, ***********/14 and their reasoning was the previous hurricanes made it impossible to travel. 

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to regarding the estimate of this move. My items should not have taken up more than ***** cubic feet. I was charged for ***** cubic feet. Estimate 1 w/ My Move- 674cubic feet for $3,300. Estimate 2 w/ My move- ***** cubic feet for $5,660.00 Total actually paid- $5,997.32 You held my items hostage unless payment was made, even though I was actively communicating with you regarding the invoices being incorrect. I was lied to and was not informed that my items were put into storage. This was not authorized, I was informed my items would be loaded and moved immediately to my drop off location. The driver who delivered my items he did not have any DOT documentation. There was no weight ticket. He arrived later than what he said he would, with a budget rental truck. The "Interstate Bill of Lading Contract" I was forced to sign to receive my items is INCORRECT. Again, I was charged $7.00 per cubic feet when I should have been charged $6.00. Again a gratuity was added, it was NOT authorized. $729.60 of gratuity was added to my final payment making it $1,998.32. When I booked this move, I was informed a team of professionals would take apart and reassemble my items. This was not done. Per section 9 of my contract with My Move, I have a "binding to not exceed" and the total cost will not exceed the estimated amount I provided. This was not done. Per My Move contract I have a standard cargo protection up to $10,000 base on $0.60 per pound. Since the driver did not weigh my items I do not even have the ability to figure what my refund should be. This business used a 3rd party claim company called Moving Claims to issue a refund. They are offering $89.00 for the entire claim. No gratuity has been refunded. Refund was based on $0.60 per pound, but no weight was ever taken so this cannot be accurate. I have attempted calling and emailing to have this corrected and I have not received any response.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company under-quoted me, didn't show up on time, screwed me over, tried to charge me double when my hands were tied, lost/damaged tons of my items, and clearly don't need to be in business. I have heard multiple other complaints about this company with the same/worse situations happening to other people.

  Business Response

  Date: 09/19/2024

  ***** I am going to call you this evening. 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22305701
  
  I am rejecting this response because:
  

  The response from the business was:
  
  MESSAGE FROM BUSINESS:
  ***** I am going to call you this evening. 

   

  I never received any phone call. Therefore I am going to assume the business does not take this matter seriously, does not care, and continues to operate like they always have: in a total non-communicative manner,  which is why they need to be OUT OF BUSINESS.

   

  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 10/30/2024

  I have not received ANY communication from the business on this matter. This is absolutely not resolved whatsoever. 

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired My Move Price to move our belongings from *************** to *******************. We paid the deposit around the 8th of August. 1000$. They came to pick our property up on the 18 of August when at that time we paid an additional 700$. My move price contracted handle with care moving and transportation llc to move us. I have been in contact with ****** at my move price as well as ****** at handle with care *************************************** and no one knows where our belongings are and both companies are telling us to call each other they dont know what to tell us.

  Business Response

  Date: 09/19/2024

  Hey *******, The carrier didn't lose your things they had an issue with filing your job in the computer. They are going through the paper documents to find your file. This will be resolved shortly. I know ****** is working with your wife *** to resolve. Sorry for the inconvenience but this will be solved shortly

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22303520
  
  I am rejecting this response because:
  My move price doesnt even know what company is moving our things. Ive been in contact with the company that actually has our things. Its time for people to find a different line of work. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/20/2024

  Just spoke with the owner Of my move and he is on top of it. There was a miscommunication with everything from the jump, but my stuff was never lost. It was just miscommunicated. The issue is resolved. Our stuff will be here the 25th. I would like to withdraw my complaint. Much appreciated. I understand things happen. I just need communication.

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once my move price gets your business/money they ghost you on follow up concerns ie where is my delivery, movers strong arming on the price agreed upon. I moved from ***** ny to ********** ***** with Hollywood Van lines. Deposit was agreed upon with broker with 50% due at pick up and 50% due on delivery. The movers tried to get 65%. That was settled with the broker but now the movers are trying to strong arm a higher price by 400 because they messed up. My SIGNED contract has the remaining balance due but to an error on the dispatchers part they are trying not to deliver as promised. I was given a delivery date of 9/14/24 but received a message that "due to technical difficulties they won't deliver until Monday". Called the number I got the message from and my call is being declined. Calling 4 different ppl/numbers at my move price I am getting no answer or callbacks. As a broker you are supposed to be the intermediary. Why is that not happening.

  Business Response

  Date: 09/19/2024

  ******, You and I spoke and I thought everything was all good. I am going to call you to find out if there is anything I can do for you but last time we spoke you were happy with your move. Call me if I somehow don't get through to you

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with **** on 8.20.24 about moving us out of state.Explained what was to be moved,that we would need help packing and might need some boxes.**** was told we had pictures,floor lamp,tools,lawn mower,chainsaws.he said not a problem they would bubblewrap pictures and stuff.we agreed on a price said he needed a ****** deposit had to be a check. We would talk again on Monday to go over everything and set up date truck would arrive. Called on Monday and everything changed we were told they don't help pack,they don't bubble wrap,would be extra charges to take lawn mower,chainsaw, I had to take pictures of everything including all boxes,different sizes,pictures of everything and send to them.this is not what we asked for we were given a price for total move. There wasn't suppose to be any additional costs,they said they would pack and provide boxes now they don't. We believe that they mis represented them saying they gave me a price for everything including help packing,bubblewrap,boxes ect I would like my money back as they did nothing for me was never told about cancelation policy

  Business Response

  Date: 09/18/2024

  Hi ***** I called you several times with no answer. Please call me

  Customer Answer

  Date: 10/01/2024

  I got my money back thanks to my bank.then company charges my ad again for a total off ***** again. Contacted bank again they go my money back again and that account was closed they can't keep taking my money or doing. Nothing. So I hope this issue has been resolved. 

  Customer Answer

  Date: 10/02/2024

  I would like to close issue at this time. I would like this complaint posted as a bad experience with this company

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I would like to close issue at this time. I would like this complaint posted as a bad experience with this company
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/31/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024, I contracted with the moving company, "My Move Price", Ref: No.F3748961, to move me to ******** and paid them an $1801.00 deposit on March 15th. I contracted Covid in mid April and left messages with both ******** and ***** that I was cancelling the move because of illness but received no return calls. I decided to wait to see how I would be affected by the Covid and did not attempt further calls until August 19th at which time I left messages at 12noon at ************ and to "*****", ************ at 1:10pm. I left him another message at 1:20pm.I then called ************ and left a message for "the general manager "****" who said he would call me back in 10 minutes. He never called.On August 19th, having heard nothing from My Move Price, I left a message for ***** ***** at ************ that the move was cancelled.With several of my calls, I got switched from one person to another, most who spoke with a foreign accent and I got absolutely nowhere with any of them.I don't know if there is anything you can do to encourage this company to refund my $1800, but I strongly believe that in any way possible, they need to be sanctioned.I would appreciate a response.Respectfully,**** ****** ************ ******************* P.S: I attempted to file this complaint with the BBB office in *****, Oh, ************, and after leaving 4 messages, I received a callback stating that they were moving and that I should re-file in about a week.

  Business Response

  Date: 09/19/2024

  Myra, You and I spoke and we put your move on hold. You have a full credit for your deposit. Call me if you have any further questions or need me to help you with anything

  Customer Answer

  Date: 09/19/2024

   
  
  Complaint: 22224803
  
  
  
  I am rejecting this response because: when it was determined that I was physically unable to go through with the move, I called the company on August 19, 2024 and left messages for “Barry Russo at 323-885-8965 who did not respond. I then left a message for the general manager “Tony” at 615-278-5005 who said he would call me back in 10 minutes.  He never called.  I was shuffled from one person to another as if they were playing a game.

  I hope you are able to get my much needed $1800 returned to me as I don’t know where else to turn.

  Thank you for your consideration.

  Myra Fabian

  330-523-8137

  
  
  

   

   

   

   

  
  
  
  
  Sincerely,
  
  
  
  Myra Fabian

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a cost of $1500 in April. I paid a nonrefundable $500 payment. When i called to verify my pickup date two days before my pickup, the cost was changed to $8,000. I told them I reported my inventory correctly when they quoted me. After back and forth we agreed on the price of $5800. Items were picked up June 26th with the delivery date of July 19th. I called to verify delivery and they told me for efficiency purposes it was not going to arrive the 19th and they had 21 business days to conplete delivery. They told me it would be delivered Aug 4th. Nothing was delivered nor communicated. They then apologized and said no later than Aug 11th. Again, nothing delivered and no courtesy calls to notify me. When I asked for compensation, they said they legally had 30 business days. We are now at 30 business days with no update or communication.

  Business Response

  Date: 09/19/2024

  ********, Call me regarding this when you have a chance please. I think you put this on the wrong business.