Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the first week of February my car a 2021 toyota 4runner, was took to this dealership by my insurance ( progressive) in order to get it fixed after a claim. Unfortunately they did not fixed at all and after a month my car came to me worst than how it was in the first place, they stole my shifter k*** valued in $60 (custom), they took my linen fenders valued in approx $120 (original) also, the insulate under the hood valued in $300 and replaced with an old one and damaged one. Lastly but not least important they even got the black book where all the toyota manuals documents were in.I'm been contacting management but received no answer. I would like to receive help from someone send also get my things ( parts ) back. ****. ************** That's ******* ********* customer relations **This is the the person who's supposed to help me with this issue and nothing.

  Business Response

  Date: 02/26/2025

  The 2021 4Runner insurance repair was NOT done at Toyota of Deerfield Beach - the vehicle was at ************************************************** for the mentioned repairs and concerns/complaint.

  Please remove this from our account as the customer should contact or direct this to the correct dealership for assistance.

  thank you

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 01/04/2024 I had an appointment with Toyota Deerfield to replace my battery because it was not good. I had previously replaced the battery at *************************** Toyota on 12/15/2020 because it also went bad and they replaced it and gave me a receipt showing that I had additional warranty on the replaced battery. When I went to Toyota Deerfield on 01/04/2024 they refused to honor my warranty on the battery and they stated that the warranty only applies on a purchased battery and not on a replaced battery. On the receipt that I received from *************************** Toyota it does not mention that the warranty only applies on purchased battery. I was told by the sales person at *************************** Toyota that I have warranty even if is a replaced battery and nowhere in the receipt it mentions about the warranty regarding if the battery was replaced or purchased. According to my receipt from *************************** Toyota I had warranty the day I went to Toyota Deerfield and I only had to pay 50% for a new battery but they charged me the full priced. I did contact Toyota to resolved this issued but no one had contacted me to help me and this is why I am making a complaint. I am seeking a refund of 50% for the battery of $69.47 since I paid the full price of $138.94 I have attached the receipt from *************************** Toyota and also the receipt from Toyota Deerfield Thank you

  Business Response

  Date: 04/10/2024

  MrDominguez stated he had a battery issue for his 2018 RAV4. Upon diagnostic the battery failed the load test, technician recommended battery replacement, customer approved. Customer requested to honor a battery warranty from a different dealership - customer was advised that the warranty is not valid. The previous battery replacement at other dealer was covered under Toyota Warranty. Once the manufacturer warranty expires on the **** the battery warranty belongs to Toyota, which also expires, does not belong to the customer as the customer did not pay for the previous battery. ******** was advised that he was welcome to take vehicle back to other dealer if they would honor their warranty. Customer declined and agreed to pay for the battery - now the customer owns the battery warranty. Since the warranty was not valid at time of battery replacement, no refund will be issued. ******** was advised of the above by the service manager.

  Customer Answer

  Date: 04/10/2024

  According to my receipt that I submitted I had a valid warranty which it did not stated that the warranty only applies in the same location where the replaced battery took place. The warranty applies in any other toyota dealership and in the receipt it did not mentioned that the warranty is only valid on a purchased battery and not a replaced battery.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21480483
  
  I am rejecting this response because According to my receipt that I submitted I had a valid warranty which it did not stated that the warranty only applies in the same location where the replaced battery took place. The warranty applies in any other toyota dealership and in the receipt it did not mentioned that the warranty is only valid on a purchased battery and not a replaced battery.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/16/2024

  We do understand the customer's concern regarding the battery warranty - which is why the coverage was discussed with the customer prior to his approval to replace the battery. Customer was given the option to return to the original warranty dealer, who stated they would honor the 50% warranty for the customer. Unfortunately, ********************** is only able to honor the correct warranty coverage. Now that the customer has paid 100% for the battery, he now owns 100% of the warranty coverage.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 08, 2022 I picked my car up from this dealer after ask fix a little scratched in one door. Next day they reported a damage in my car on CarFax without any objective reason, only with the intention of harm me by lowering the appraisal of my car for around $4k. I ask you to intervene so that the dealer compensates me with the decrease in the value of the car for $4k. Thank you.

  Business Response

  Date: 05/31/2023

  ************************* purchased a vehicle at Toyota of Deerfield Beach in 2022. After taking delivery, the customer noticed a scratch and requested the dealership to fix it. In order to repair the scratch properly, the door moldings are removed and then painted, then new moldings re-installed since they cannot be re-used. The customer was made aware of the process of repair and approved the repair. Customer accepted vehicle after repair with no further issues. Toyota of Deerfield Beach did not report any repairs to CarFax - customer is directed to call CarFax directly if he would like more information on reporting processes. The dealership will not be reimbursing or compensating the customer for his estimated loss of value, as the customer requested and approved the repair.

  Customer Answer

  Date: 06/01/2023

   
  Complaint: 20034705
  
  I am rejecting this response because: Damage report was dated on 09/06/2022. My car was returned to this dealer to fix it at the body shop on 09/05/2022, so since that date until 09/08/2022 the dealer had the possession of my car to fix it. Only ******************* (former manager of this dealer) had the decision to report the damage of my car in CarFax with the unique intention of harm me after argue with my wife by phone very rude and aggressive on 09/05/2022, so the dealer needs to be responsable of the economic affectation against me of its manager's actions.

  P.S. Attached facts's description about the incident posted on ***********.

  Sincerely,
  
  *************************************

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from that establishment on 11/12/2022. I paid $550.00 for a ************** from the time of purchase, until 02/20/2023 that service was not activated. On 11/16/22 I called the financial service personnel at that time *********************************. He directed me to contact the *** department to activate the service and make an appointment to do so. On 11/18/2022 at 7:30am I went in person to Toyota Deerfield to get the Lojack activated, but they said Financial had to do so. At 10am, **** in financials said to me: "Don't worry I will take care of this", you can go home". On 11/22/2022, I emailed Will from financials to inform him that the Lojack was still not activated. On 11/29/2022 I e-mailed Will and came in-person, *** department directed me back to Will's office, but Will was not available to see me. On 12/02/2022, it was still not activated. I e-mailed Will on 12/02/2022 and informed him that I would no longer be needing the **************, since there have been issues with activating the service. I informed him that I would be stopping by to pick up a check for the amount paid-$550. **** stated that the refund amount would be going to my bank loaner **** of America. I said: okay, sounds great. Since that interaction, I have called and emailed Will so many sometimes, with no response from him or the *** department. I then finally on 02/13/2022 at 2:28pm called Will and left a voicemail about escalating the matter through legal means. I will attach the emails sent to *********************************. I have had to recently have to go through legal means to try and get the proper assistance with this on-going issue. When my legal representation called the office and requested for the refund to be issued, ******************************* office along with the *** office instead ACTIVATED the ****** services on 02/21/23; which went against my request from 12/02/2022. Thank you for your time in reading this on-going issue.

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Toyota RAV4 from Toyota of Deerfield June 26th 2022 and during the tour of the car I noticed a small little ***** on the bottom part of the door but didnt think much of it. The following day I realized I made a terrible mistake in buying that car when I began to notice roaches every single day. I was upset and shocked and then realized that the little ***** I saw was a sign of roaches living in the car that are multiplying. I reached out to Toyota and they have offered to fumigate the car as many times as necessary to get rid of the roaches but I dont want that option since I live in ***** and cant afford to be making ***** minute drives every week as I have been doing at least once a weeks since I purchased the car. I would rather prefer that they take the car back and deal with the roaches themselves and then find how to resell it after they have gotten rid of them all for a future client of theirs. My wife who is pregnant and deals with anxiety has already been traumatized by the fact that she had a ***** fly onto her after turning on the ** of the car and I have had a ***** crawl on me while driving. My daughter who sits in a car seat has had a ***** next to her and we are fed up with having to be killing roaches everyday. We are about to have a child in a few weeks and we dont want to have our newborn in a car with roaches that could crawl on him. We paid way too much money to the dealer to have to continue deal with this issue that they can easily resolve if they take the car back. I cant imagine having to deal with a possible car accident because of a reflex of trying to swat a ***** crawling on my wife or me while driving. It has been a nightmare and we need help to get Toyota to comply and honor our petition.

  Business Response

  Date: 07/21/2022

  We strive for exceptional customer service and also satisfaction, and will always do the right thing to ensure our customers are happy.

  Customer purchased vehicle with no initial issues. Upon first sign of critter, customer contact sales manager who immediately advised customer to bring in vehicle for fumigation - customer agreed and was provided a loaner vehicle during that time. Upon delivery, no issues. When customer contact dealership another time, we immediately requested customer to bring in vehicle for further fumigation and extensive cleaning. Customer agreed, but then decided his best decision would be to get a different vehicle. Toyota complied and took back the original vehicle, customer purchased new vehicle, no further issues as per customer. ********************** ensured the customer did not have any financial loss with the initial purchase and made the new transaction seamless. Customer states is now satisfied with ********************** resolution and new vehicle.

  We appreciate the opportunity to make this right, and happy to hear the customer is pleased with final outcome.

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************