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Business Profile

Transportation

Tuscany3PL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bed from Saatva. This company is supposed to deliver it to me. They scheduled a delivery at a time and day when I said I would not be home 9/21/23 between 1-3pm. They decided not to accommodate the customer request and are holding my bed and mattress. I reached out to Saatva to hear when the bed will be delivered but have not heard back about when the bed will be delivered.

    Customer Answer

    Date: 10/14/2023

    This has been resolved.  I appreciate your help. 
    Sincerely,

    *********************

  • Initial Complaint

    Date:03/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an expensive mirror from ZGallerie (Order # *******OHSU) over a month ago. They hired a 3rd party ***************** Tuscany 3PL (*********** phone ************) to deliver the mirror to my place of residence. I contacted the delivery company and scheduled the delivery for 3/11/2023, between the hours of 1-5pm. I took off from work to be present and receive the mirror, however the delivery company did not show, call or email me regarding their delivery cancellation. I contacted them on the next business day which was 3/13/2023 and the delivery was rescheduled for 3/16/2026 between 4-8p. However, the delivery company was a "no call no show" once again. I have attempted to contact them by phone and email with no response. ZGallerie is just as unhelpful because I called them to cancel the order multiple times but was informed i would be charged a 25% restocking fee, which would equal $250, for a mirror that I never received. They informed me that the delivery company has not responded to them about my order as well.. BBB has been extremely helpful with a previous situation in the past and I have Faith that you all will be just as awesome this time as well. All I want is my mirror delivered in a timely manner or a total refund which is approximately $1000.

Tuscany3PL is NOT a BBB Accredited Business.

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