Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the Avalon resort 2/29/24 - 3/2/24. There were no issues with my stay. However, on 3/8/24 I noticed the incidentals deposit that was charged to my credit card ($150) had not yet been refunded. I called that day (3/8/24) and was told they were having issues with their credit card system and that they would call me back tomorrow once the issue has been resolved and my card was refunded. I never received a call back. Over the past few weeks I've called several times to follow up. Each time I was told they were still having issues with the credit card system and that it should be fixed the following day and that they would call me back. I have never once received a call back and the deposit has still not been refunded. It's been almost a month now with no resolution and they have stopped answering my calls. It seems suspicious that a hotel could be without a functional credit card system.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised a 8 day 7 night cruise if we sat through a travel presentation that was held july 26th in ******* **. We were sent a card with this promise and were verbally told the same thing by their representatives. When I tried to call after not hearing from them I was told the trip promise was a "mishap"

  Customer Answer

  Date: 08/31/2023

  This company is going around the country offering trips to anyone who will sit through their presentation but then never gives you anything. They should be stopped!

  Business Response

  Date: 09/11/2023

  Thank You for then opportunity to review and respond to this matter. However this is not in relation to the Avalon Resort in *************** I will be happy to assist with getting this to the proper contact.

  Business Response

  Date: 09/18/2023

  Hello,

  Please send messages to ********************************** and CC *****************************

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I are owners of a timeshare week at The Avalon Resort. Unit M and week 12. In 2023, week 12 was March 25-April 1. On January 13,2023 we paid $594.68 to Avalon for maintenance fees. We did not go this year but a friend of ours went there and witnessed the unit was in use. I called on March 29th and spoke to ****** who confirmed the unit was rented, so I asked when will I receive my refund of the maintenance fee? She did not know anything about it, so she said I would have to speak with *****. We have own this unit for numerous years and was told it was a breach of contract to rent the unit without permission from the owner. When the contact persons were ***** and then *******, we signed a rental agreement and they kept it on file, so if we did not use the unit during our week, they would rent it out and then reimburse us for the maintenance fees which was done several times over the years.Anyways, I had talked to ***** on March 30th about the refund and she understood what I was asking for and said she would check with the person who writes out the checks and get back with me. ***** has not gotten back with me or returned any of my calls, I left numerous messages with ****** to have ***** call me back but no responses. I asked ****** who else I could speak with and was told no one. I also have numerous email messages sent to ***** that have gone unanswered. Since this occurred in March and it is now the end of June, I needed to file a complaint in hopes of receiving the resolution I am looking for which is reimbursement of my maintenance fees.

  Business Response

  Date: 06/29/2023

  Thank You for the opportunity to respond to this complaint.

  Unfortunately the owner of the unit is complaining on what used to be a common practice of the old management with a rental agreement program.

  I have reached out to the owner and have offered her other options even an exchange and an upgrade to use at a later time, However I do not have a signed agreement to accommodate the request.

  We do at the Avalon look forward to hosting the owner of the timeshare week or a member of her family in an upgraded unit or a comparable studio as I have discussed and have offered.

  I will again reach out to the Owner and offer a reasonable solution as we do strive to provide the best service possible.

  Again,

  Thank You for the opportunity to respond to this.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20254433
  
  I am rejecting this response because:
  
  Avalon Resort BREACHED their contract with my husband and I as the owners agreement is a titled and deeded ownership to week 12 unit M.  
  
  Persuant to Florida Statutes Chapter 721, the resort must make the unit available for their use at anytime during the week that they own. We are not part of any exchange program, vacation club, or RCI. The exchange process resort representative mentions does not apply to timeshare owners.  The statute reads in part that if the unit is used by the developer(resort) for use and collects rent, then the owner is due funds. Avalon Resort did just that as they rented my unit during the week that I own, thus, they have to reimburse me per the ******* Statute.
  
  Avalon employee ********* made a mistake (on behalf of the developer) in offering a unit for rent to another individual, during a week in which someone (myself) owns as a timeshare. The unit M-12 must be made available for use by the owner at anytime during that specific week, Not another similar unit. This is how timeshare ownership works.
  
  With this being said, I am seeking reimbursement of funds for you the developer using my unit during my titled week for rent. This is within my rights as an owner.
  
  Sincerely,
  ***** and ***************************
  
  
  

  Business Response

  Date: 07/07/2023

  Thank You for the opportunity to again respond and I will contact the timeshare owner to come up with a more better understanding of this matter as she is refering to a system used in the past under old management.

  We strive to handle all and any issues to please our guests and are working to find the best soloution.

  Thank You,

  Avalon Resort Management

  Customer Answer

  Date: 07/27/2023

  No one from Avalon has reached out to resolve this issue amicably.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20254433
  
  I am rejecting this response because:

  No one from Avalon has reached out to resolve this issue amicably.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were hired to do work for Mr ********* company and he has not paid the invoice and has been ignoring our requests for payment. He was over 2 weeks late on the other 3 payments owed to us . there is one outstanding invoice and he will not contact us to resolve. We have given him multiple attempts via phone and email and he just ignores us.We were hired to do a job and we did it. Now he doesnt want to pay.