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Business Profile

Criminal Lawyers

Law office of Timothy W. Hilley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Criminal Lawyers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The attorney simply needs to file the completion of my case plan, evidence of the state funded Lakewiew/ Families first network are in conjunction with one another and are holding my daughter illegally and in the hands of my adopted father whom is 86, has a serious heart condition and still drinks heavily. Watches my daughter when she is not in daycare. Furthermore I don't have a history of mental illness, no criminal history, and i work full time. So Why I have not had visitation with my daughter in 11 months. Is so disgusting and they are still collecting money through the state.

    Business Response

    Date: 11/10/2022

    Our office never received the first notice of the BBB complaint. This client has shown hostility towards the attorney and staff at her in office appointment and via phone. The client has failed to discuss the case plan with the attorney in a calm manner in order to form a game plan on proceeding in Court. It is of no fault of the attorney or staff that the client is in her current situation. The attorney was appointed by the court to assist the client, and that's exactly what the attorney has attempted to do. Thank you for reaching out. 

    Customer Answer

    Date: 11/12/2022


    Complaint: 18317196

    I am rejecting this response because:

    Sincerely,

    Jessica ***************

    I was never hostile. I came to my appointment and the attorney demanded that i sit down and shut up. He has a copy of my files he has to review them. He has had my phone number and has never returned my call to touch base on the subject matter. All he needs to do is file the completion of my case plan which even the court has a copy of because I had to send it in myself. And I have copies of all of this time, dated and stamped by Walton County Clerks office, the attorney has to send it in.

    Business Response

    Date: 11/14/2022

    Mrs. ******* missed her last scheduled appointment, it was documented that she would not respond to our phone call on October 18th. Our office has since asked Mrs. ******* to schedule another appointment but she has failed to do so. Mrs. ******* has already went through two other attorneys. Mrs. ******* was never told to sit down and shut up. To proceed with her case, she must maintain contact with the attorney and make her scheduled appointments to prepare for Court. An additional attempt will be made to reach Mrs. ******* during business hours to schedule another appointment. 

    Customer Answer

    Date: 11/14/2022


    Complaint: 18317196

    I am rejecting this response because:

    Sincerely,

    Jessica ***************

    I don't need an appointment they just need to call Families First Network and find out why they have not sent in the completion of my case plan.

Law office of Timothy W. Hilley is NOT a BBB Accredited Business.

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