Business ProfileforHydroscout Group, Inc.

Leak detection services were provided by Hydro Scout LLC and Hydro Scout Group, LLC and the technician indicated a leak was located. The leak issue was further complicated when the service member caused additional damage to the leak when attempting to locate same. The service member then performed a "repair". The tenants were present during the appointment and associated repairs and have provided the photographs and related statements rendered by the service member. ****** ***** ***** has continually stated that the leak has not been repaired and/or properly located via written communication to the tenants. When I contacted the company regarding this issue, I was told that the company would only locate one (1) leak and that other leaks could not be located during that initial service. I explained in an email to the company that this is problematic at best. If your entity requires multiple appointments and multiple payments to locate multiple leaks, this possibility should have been addressed prior to the extension of the services rendered. I think it reasonable for consumers to infer that "leak detection services" would find all leaks. This seems to be an issue that should be presented in contractual form or in other written proposals. No such possibility was addressed with me either verbally or in a written estimate or other contract. I intend to pursue this matter via this complaint and other legal remedies, as not only do I feel as though pertinent information was not provided or was intentionally withheld. This company is engaged in deceptive practices in seeking out singular leak detection, only to request additional sums for the services for which I have already provided payment, in seeking “leaks”, as opposed to “a leak” during the initial service appointment. I asked for a refund of the fee via written demand in the amount of $350.00, as I am now required to retain another company to locate all leaks and another plumber to address any additional repairs. Further, I am unsure as to whether the technician’s unauthorized work on the piping that was damaged has led to addition issues in the pipe work throughout the residence. Upon further inspection, I intend to pursue all damages and costs as they are uncovered.