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Business Profile

Dentist

Woodland Dental Care

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    04/04/2022

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    I received a mail flyer from Woodland Dental Care. It advertised "$59/cleaning/Exam/X-rays. I made an appointment. I was there about 2hours. They never did the cleaning which was the main reason I went. I asked about the cleaning and they gave me some kind of lame excuse. They showed me an"estimate" for the results of the exam. It was something like $8,000 dollars! Then they gave me a bill for $59!! I told them I didn't get the cleaning and I am not paying the bill! I walked out. Over months I continued to receive a bill. They have submitted a claim to the credit bureau. So now my credit has been significantly harmed! This is a Bait and Switch scam and now they have hurt my credit rating! Please help!

    Business response

    05/16/2022

    Business Response /* (1000, 15, 2022/04/22) */ See Attached Consumer Response /* (3000, 17, 2022/04/22) */ I received your letter with a copy of the response from Woodland Dental Care. This is my response in regards to their letter: Woodland Dental Care never reached out to me to resolve my complaint. They only sent a bill. All of this would have been resolved if the day I was in the office and made the complaint they could have performed the "cleaning" as advertised in their flyer. Instead of reaching out to me they just turned it over to a collection agency! Sincerely, **************

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BBB Rating & Accreditation

A-

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Contact Information

2409 S Woodland Blvd

Country Club Corners Shopping Center

Deland, FL 32720-8637

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(386) 337-3948

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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