Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car was bought and I looked at the engine bay before purchase. We settled with the finance person as the dealership prepped the car. *** salesman ******* said there mechanics would clean the engine bay and the entire car for us. When I looked at the car the engine cover was fine. I opened the hood 4 days later to find it looking like a pressure washer had torn it apart. I called ******* asking if they had pressure washed my car to clean the engine bay and his answer was yes why? I explained to him what had happen. That the force of the psi washer had ripped apart the cover and it was not like that when I reviewed the car for purchase. I asked him to replace it as it decrease the value of my car. He stated it's only a cover you really don't need it replaced. I said please replace it as the cover was not like this upon my prior purchase. He said he would ask his boss. I had to call him back as I never heard anything for 24 hrs. He again stated I didn't need to have it replace cause it doesn't affect the driving of the car. I explained to him that I would contact the BBB and the commissioner of the *** and file a complaint if I didn't hear back in 24 hrs. from his boss. Car was purchased on 3/2/2025.

  Business Response

  Date: 03/14/2025

  Spoke to customer and we have ordered a engine cover for him, should be here in a few days will stay intouch with customer to assure he is taken care of.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the salesperson ***** the vehicle in question was Pre-Certified. That the dealership certifies all their vehicles and makes sure they meet quality standards before they sell them. I was told I didn't have to worry about anything as a Pre-Certified vehicle everything had been checked and fixed before Deland Kia sells a vehicle. Then he showed me a car fax with everything checked green. I was extremely nervous and really didn't want to purchase a vehicle like a *** as I know and clearly express that I knew the maintenance on this vehicle is expensive and something I would not be able to afford. He assured me that I would not have to worry because everything had been serviced and that I also had lifetime oil changes which is the only thing I would have to do. So I foolishly believed him. I actually walked away from the deal during financing as I was extremely bothered by the ******************** Fee = $999.00 Electronic Registration Filing Fee = $399.99 both had * at the end which stated they where for the same thing, made no sense to me. I was also charge $102 for title, registration, and/or license fee. I do not understand now more than ever what the $1398.99 plus tax fee/interest is for if vehicle is not Pre-Certified and ***** stated it was a complimentary wash and gas? Which $1398.99 x7.29%+78(pymts)=$1,760.69 (charge wasn't discussed prior to financing) for what exactly? But once again I was bamboozled in believing this was also legitimate. Under Florida's Deceptive and Unfair Trade Practices Act (FDUTPA) (Chapter 501), Part II, is designed to protect consumers from unfair, deceptive, and misleading business practices, including those involving misrepresentation of goods, services, or pricing. Under ****** due to the dealership misrepresented the vehicles history, condition, and pre-certification status, and charged fees for services they did not perform but charged; also FL Statute ******* (3) (4) (5) & (18) all apply to this case.

  Business Response

  Date: 03/12/2025

  We did a used car inspection on the vehicle and did an oil change / filter before offered for sale. I did attach a copy of the the vehicle repair order and a copy of the "TC03" showing as a active policy with term and mileage coverages, vehicle was sold as descirbed. Any further questions or concerns please feel free to reach back out.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22997982
  
  I am rejecting this response because:

  Please see attachment.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/31/2025

  I sent the active policy showing certfication of the vehicle we sold the car as described. Vehicle was sold as a certified vehicle.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2013 Kia ****** EX Hybrid to Deland Kia. It had an error message appearing on the dashboard saying there was an issue with the hybrid charging system. After a couple weeks, (I believe the fact that they had hardly a clue about what they were doing caused such long duration) they told me there were parts in the hybrid charging system that needed replacing. The charge would be over $2,700.They made no comment at all about any possibility that there may be more repairs necessary after they do the $2,700 repair. My car is over 11 years old and had been in an accident but I kept it in very good condition so I thought the repair, to get my car back fully functioning, would be worth it to me. I had them go ahead with the service (I shouldnt use the word repair because my car has not been repaired).After a WHILE again, they said the service was done but it revealed a greater issue with my ******. After their expensive service work, they determined that the car wasnt fixed. The hybrid battery was faulty and needed to be replaced. This additional service, I was told by ******* ***, their service adviser, would cost $13,000. They say I must pay them for the initial service just to be allowed to get my vehicle, one that is not at all practical to repair considering the cost of the repairs (now over $15,000 total), towed out of their lot Now Im even thinking Will this additional service actually fix it, considering their previous work?Quickly(leaving out a few details to keep it short): My car has been deteriorating there since November and continues to do so each day it remains there. I even told them I would be willing to discuss the bill to see if we could come to an agreement. How can they expect me to pay that much for service that didnt come close to repairing my currently inoperable vehicle Just to take it out of their lot. I need to take possession of it now while we figure how to go from here in the mean time. Pay $2,700 for a car not fixed

  Business Response

  Date: 02/17/2025

  When the vehicle arrived, it had a code p1b96 that for high voltage sensor fault. Because of the codes stored and from testing of the technician he could not test the battery until we fixed the parts that failed the testing. Once the technician replaced the faulty parts, he then could test the rest of the system and that's when he found the battery needed replace. We did nothing incorrect on our diagnostic and replace of faulty parts.

     
  found codes p1b96 high voltage battery sensor fault and
  p1b70 high voltage battery voltage too low. watched data for
  high voltage system in *** detection system and found
  incorrect voltage being
  supplied to high voltage power cells. confirmed battery
  management system was up
  to date on software. based on findings, internal fault in battery management
  system is not allowing
  high voltage battery cells to charge as they should. this
  fault has also damaged the power relay assembly. recommend
  replacing both battery management system and power relay
  assembly.

  Business Response

  Date: 02/19/2025

  We do understand the customers frustration with this. We did nothing wrong on this but we would discount what we have done so far by 20% if that will help 

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22942925
  
  I am rejecting this response because:

  Deland Kia is still in possession of my 2013 ***************** EX, as they have been for three months now.  The vehicle is worth about what they want to charge me $2,700 minus 20%, for the service (I use the word service because cant use the word repair being that would mean they fixed it which they havent) they have done to it.  
  Following their service work, they inform me that the car was not fixed.  The told me the hybrid battery was faulty and to repair it, and I would need to pay them $13,000, in addition to what they already expect me to pay them to ultimately get my car repaired. I was never informed the first service work done might not complete the repair.  Paying them $15,000 dollars for this eleven year old car (that has been deteriorating, by their choice, for so long as mentioned) is obviously not an option.  Paying them $2,000 for a car still $13,000 away from being repaired is ridiculous.  
  I requested they take out the parts they installed and allow me to just take my car back, which seemed like the only valid option at this point. They told me they couldnt do that.  So Im stuck owing them thousands of dollars for a car that is essentially useless without additional major repairs, as they have informed me. 
  Deland Kia has repeatedly conducted themselves in a manner I feel is unprofessional:

  1)  It took them weeks to diagnose and get to the point they were able to service my vehicle.
  

  I now ask myself:  Do they know what they are doing?

  2) Upon servicing my vehicle they only then realize there is still a major issue, one much greater than the original work they performed, with the same electrical system they worked on. They never even told me about.

  I now ask myself again:  Do they know what they are doing?

  I now begin to wonder are they trying to ******* me?  A legitimate thought at this point Im sure most would say.  
      To further this thought:

  -Even before diagnosing my cars issue, I received an email from their sales department telling me they see I have an appointment tomorrow in the service department for work to be done. They were already wanting me to trade my car in and commit to buying a new one from them.  Ultimately, when they tell me the car still needed $13,000 in addition to the $2,700 they told me I already owe them, they refer me to their sales department to again try to get me to trade my car in and commit to buying a new one from them.

  I ask myself:  Did they put me in a compromising position by having me owe them a large sum of money for their repairs on a car that is not repairable, economically speaking.  This just to get my car at an undervalued price, being its essentially useless to me so they have informed myself.  And make me commit to even more money by buying a vehicle from them.  This would be an option for someone stuck without transportation.  Paying $2,700 to tow a useless car out of their lot is a choice not many would make.  
  

  They claim in this follow up to this complaint that they made no mistakes.

  Their servicing my *** for $2,700 and not disclosing that there was a possibility of a necessary $13,000 repair to follow IS A MISTAKE on their part. 
  

  Their inflexible stance with myself on coming to a fair conclusion to this whole situation is a mistake on their part.

  Their allowing my car to sit in their lot deteriorating for months is a mistake on their part.

  Their repeated attempts, from the very early stages of this process, to get me to trade my car in and buy a new one from them was a mistake on their part.  This fact has me feeling betrayed by them, understandably most would likely agree, feeling betrayed and manipulated into a situation that has left me stressed, without a vehicle for months, and without options other than dispute this.
  
  

  My time that Im allowed has run out with additional comments to add.  I want to add more  and there is more   

   

   

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/24/2025

  Hello we did nothing incorrect on our diagnosis we did offer to help and give a 20% discount off your original bill. But nothing else promised. 

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22942925
  
  I am rejecting this response because:
  I have been repeatedly informed here (see above) by Deland Kia that they, word for word:

  have done nothing incorrect on our diagnosis and replace of faulty parts

  did nothing wrong on this

  did nothing incorrect on our diagnosis. Nothing else was promised

  Again they are incorrect:

  Incorrect:  They have mishandles this whole situation with myself.  They are dealing with a human and are treating me like a nobody.  I am now going out of my way to tell everyone about the way they have treated me incorrectly.   Do they not realize how many people, locals especially, want to hear more as I explain things to those at the college, gym, church,  bowling ally, even supermarkets that am frequently at?

  Incorrect:  They replaced parts of the hybrid system before testing to see if the hybrid battery, the main and by far most expensive part of the system, was still functioning and not needing replacement.  They repeatedly tell me they couldnt assess the batterys condition without having replaced the parts mentioned.  
  

  Incorrect:  A car does NOT  need to be operable to use a LOAD TESTER to check the hybrid batterys condition.  The LOAD TESTER is a device that applies a controlled load to the hybrid battery while it is NOT running. It measures the  batterys performance under stress.  This stress test is one that is typically performed at repair shops and service centers. 
  The LOAD TESTER tests the battery by measuring voltage drop, capacity and internal resistance under different load conditions.  
  ***The LOAD TESTER can detect weak or faulty cells or modules that may need replacement***.

  This LOAD TESTER requires some technical knowledge and skills to operate. They can even be rented online. 
  

  Why was this test not done?  Apparently, without either the qualified technicians or the proper equipment, they should not have proceeded with replacing the parts that they did. 
  
  Incorrect:  They shouldnt have done $2,700 worth of service work in the first place without making me aware there may be an additional $13,000 repair, the cost of replacing the hybrid battery, necessary to get the hybrid system operating properly.

  Again, I am now in a situation where they have me owing them (even with a 20% discount)  $2,700 service work for a currently useless vehicle that is not worth anywhere near that amount.  Pay them for their improper service work to a now useless car, now sitting there for three months deteriorating, Id have to pay to have towed out of their lot. 
  

  Incorrect:  As mentioned previously, the whole time this has been going on they have been trying to coerce me into buying a car from them.  They are using this service fee as a way to get me to buy a car from them as my only practical option.  This is dirty business on their part, Im tired of being mistreated like this and have no choice but to meet their lawyer in court to settle this.  Ive got my representation through CLS together now but I was hoping to settle this nicely without going to extreme.

  All Im asking is let me take my essentially useless car off their lot without paying thousands of dollars for a senseless repair that failed to come close to repairing my vehicle.  Take the parts out and put back the old ones to make it whole again  if this isnt possible Id be willing to pay a small amount for this rediculous work theyve done that didnt come close to repairing my vehicle  

  Sincerely,
  
  ****** *******

  Business Response

  Date: 03/07/2025

  We have made several attempts to talk with ****** on the phone. He will not answer his phone instead continues to send emails. We are willing to work with customer but they need to answer phone so we can have a conversation. 

  Business Response

  Date: 03/10/2025

  Hello ****** will not answer his phone so we can have a phone conversation. We did offer him 50% off entire bill if he replaces the battery the est. for replacing battery and original work ******** so he would only pay half. We also let him know that if he does not want to replace battery then he still owes 50% of original work performed total bill without battery ******* so he would half to pay half of that to get his vehicle back.  

  Business Response

  Date: 03/10/2025

  we just sent customer email because he won't answer his phone. we did tell him he can pick up his vehicle if he does not want to fix it and we won't charge him anything. 

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an ad from dealership offering a promo ***** gift card if you come and test drive a car. no purchase needed per ad which i snap and saved. signed up and got confirmation number and headed to dealership. Advised here to test drive card, shown confirmation code for AD i signed up for. they refused to let me test drive then further, they stated ad was incorrect even when i had proof and snapshot of ad with me. i asked for manager who said his name is ****** came out rude and when i shown him picture of ad he also said in smart tone ad was wrong and they do not honor their ads, they falsely said it only when you buy a car EVEN when the *** states no purchase necessary, i will be filing a complaint with the state board for false ad, i will be contacting *** headquarter for actions to be taken against dealership, i want my ad honor and they owe me the Gift card. For anyone in market for car, AVOID *** as they false advertise, their staff won't follow directions and will LIE to you!!

  Business Response

  Date: 01/08/2025

  Sorry for the inconvience. Was a misunderstanding, got code from customer and customer has since been given the $50. 

  Thanks

  *** **********

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DeLand Kia took advantage of my 80 year old mother who was not of sound mind, which was very apparent when they got her to buy a car from them. In no way would any reputable business with any sense of a moral compass sell a car to her. DeLand Kia is not that type of business and prey on whoever they can for the sale. They added on item after item making the 2018 *** ***** BASE model come out to over $40,000. After the sale, her car was repossessed by *** for obvious reasons and then proceeded to take her to court for the $9,000 that they were unable to reclaim from the sale. They dragged her through the legal process, even after her mental capacity was explained, and would not give up.

  Business Response

  Date: 08/27/2024

  Sorry for the delay in response, we can't find any info in our system about who your mother is with her info. Can you supply her name, address, and phone number? Or VIN would help as well. Can look into further once we have that.

  Thanks

  Deland Kia

  Customer Answer

  Date: 09/04/2024

  In regard to the request for her name from DeLand Kia:
  
  ***** *****

  ****************************************************************************
  ************

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22132036
  
  I am rejecting this response because:

  Date Sent: 9/4/2024 3:47:58 PM
  

  In regard to the request for her name from DeLand Kia:
  
  ***** *****

  ****************************************************************************
  ************

   

  Business Response

  Date: 09/10/2024

  After looking up the information now knowing the name, the deal was way more than fair. She did not pay 40k for it, her out the door with zero dollars down was $24,203 dollars, Deland Kia cant help the rate she qualified for.  We are very sorry the way you feel, but after reviewing it there was no harm here. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2022 ************* in for a lifetime oil change and asked about my tires only lasting 36k , they told me I needed new tires asap and they are $1040 , I said fine do it and then my bill was $1410 I asked and they told me no thats the price , I never signed a contract to do work to my car . I feel they take advantage of clients . And during my time there my internet wouldnt work and was told they are in a dead zone . I couldnt even ****** a comparison price . This company is frauds.period

  Business Response

  Date: 01/16/2024

  **************** gave his service advisor ******* a verbal go ahead to put the tires on after the quote we sent him wouldn't load on his phone. A quote was sent to him at about 9:30 AM, it wasn't able to be pulled up due to the internet in our area being down, which is true. Mine as well doesn't work when I get to about halfway down **************** on the way here. When it didn't work on the phone **************** went over the quote with ******* in person, where he verbally gave the go ahead to complete the work. The technician then started the job at about 11:30-11:45AM. Even if he never said to go ahead and do it, which isn't the case, when he was asked to pay and waited all the extra time to have the work done, wouldn't **************** have said before he left, "what's this bill for, I didn't authorize any work?"

• Initial Complaint

  Date:11/28/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to DelandKia to purchase a car and I thought paying MSRP. we agreed on a monthly payment and interest and I was all set. Less than a year later I take the car to another dealership to get an appraisal of a trade-in and they tell me Im upside down on almost $10,000. I say how can this be the cars a 2023 they said you owe more than what theyre selling for used right now. I asked *** to email me a copy of all the charges because I never got one from them when I left. They added almost ten thousand dollars to a twenty thousand dollar car but I didnt think to look at it because the monthly amount never changed. I wonder how many people have done this to? I wouldve never paid more than MSRP for a Kia ****** It wasnt in high demand. Cars werent hard to get. I honestly thought I was paying MSRP. They mustve changed the numbers after I left and sent them off to finance, but kept the monthly amount the same.

  Business Response

  Date: 11/28/2023

  We understand where ****************** is coming from as the vehicle market has changed, and peoples positions in their cars are less than desirable. Same position we are in in some of our pre owned vehicles. All vehicles at time of purchase had a market adjustment, and some still do. Not just here, but everywhere. We have a copy of the original worksheet that shows a sales price of $26,729 and a trade value of ****** and a payment of 469 for 75 months. All of that is exaclty whats is reflected on the contract. Nothing was done after they left to change a sales price, that would make ZERO sense for us to do. 

  Customer Answer

  Date: 11/29/2023

  I thought I was paying a MSRP.  It was a scam.  I want my money back and you take the car.  This is wrong.  Who pays almost 10k over for a 20k car. 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20925172
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

   I was told I was paying MSRP on the car. No way I thought I was paying 10k over the price.  Its only a 20k car.  Youre a scam and insane to do this to people.  

  Business Response

  Date: 01/09/2024

  Again, ****************** was not charged 10k over sticker for a Forte. At the time he paid $26,729, which is $5,989 over MSRP. Which is what was on every car like it on the lot at the time. Cars weren't readily available at the time so customers paid premiums, not just with us but everywhere. Deland Kia cant help the market has corrected. Every piece of paperwork shows exactly what was paid from the beginning, nothing was hidden, nothing was done wrong. The price of cars has come down, if ****************** wants he is more than welcome to come and trade it in and we can see what we can do to help him if need be. Due to market conditions though, by no means, do we owe ****************** to buy back his vehicle. 

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: I was told I was paying MSRP on the vehicle, I asked how much the car was and was told it was on the window, so after agreeing we went inside and discussed a monthly payment. Then they told me they would pay off my old car and I was all set. Its ludicrous to say I agreed to $5,989.00 plus taxes over MSRP which came to around ****** over. Especially in 2023 there was "NO HIGH DEMAND FOR KIA ******** If Deland Kia wants to pay off this car and get me into a new Kia ***** at MSRP, I would be willing to go in and resolve this issue. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/10/2024

  The number the customer paid was on the window. We will be willing to help out on his trade and be more than fair, but cannot give the customer what they owe. If he wants to buy another one, yes MSRP is fine, and his trade will be paid off in the transaction, but the value of his trade wont be the pay off.

  thanks

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: I dont understand.  You are saying you will pay off the vehicle but then you say you wont pay the value of the trade? Please be more clear.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/11/2024

  What we mean is....the vehicle will be paid off and your current lien paid off to obtain another one, but there will be some negative equity.

  Thanks

  Gib

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 20925172
  
  I am rejecting this response because: well thats what my complaint is about is I have a 2023 that has a negative equity on it and its only 15 days into ****. It was because I thought I was getting the car MSRP but you somehow jacked it up almost $6000 plus taxes which comes close to $10,000 over MSRP. I would not be satisfied with that negative equity, because thats the whole reason behind this.  
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 01/12/2024

  Why was this closed? 

• Initial Complaint

  Date:05/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new Rio from this location in 5/7/23 through a senior salesman in the name of Dave R****, throughout the purchase Dave offered me confidently that I could just leave my rental car with him in the Dealership and he will make sure they come pick it up at no charge as a service provided to their dealership by the rental company, I verify it with him several and several times throughout my purchase process and he very confidently took the keys and move all my belongings from the rental car to the new one and parked it while I was doing paperwork, the day later I called several of times to confirm that the car is being returned with no issue and he replied that the car was returned and everything is fine. A day later I received almost 400$ in towing fee bill from the rental company, later was found out he didn't actually had any affiliation or agreement with them and basically lied/grossly mislead me for no apparent reason than just to get a quick sale, since then he and the dealership throwing the responsibility and just offering their "Sorry" and that's it. Additionally Mr Dave R**** claimed that the insurance (250$) I was buying with the car was for 30 days, later after paying with the Finance guy named Jorden M********* It was revealed that the insurance was only for 14 days, so I immediately asked to cancel or to get a refund since I way more expensive than the quote I had, and Mr Jorden told me confidently to just send them my own policy the day later and he will refund me, and so I did, I called and sent Emails several of times for entire week while Mr Dave told me its being taken care of, until he finally called me back to say "Sorry there is no refunds" after I already paid for another insurance policy. Never before in my life I have stumble across such a misleading people and business that have zero decency and zero responsibility behind their words toward their costumers.

  Business Response

  Date: 05/30/2023

  Our GSM, John C*****, has spoken with the customer and we are refunding him the money. It was our mistake.

  Thanks

  Customer Answer

  Date: 06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/10/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deland Kia is sending Out Mailing Offers for Vehicles and then When You get There they Do not Honor them . In the Last 3 weeks we Have received 2 Written prices and Trade offers. Then when You get there they they Tell Us that it was Not Them . The Emails have ONLY-"Deland Kia" on them . It's not like it says just "Kia Dealership ". We Have Purchased vehicles in the Past from them But Now it Seems that they are " false advertising". A Good Business should Stand By the Offers they are Sending Out in their Mailing.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/17) */ The customer has since purchased a vehicle and taken delivery of it. Everything should be fine.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to DeLand Kia on August 19 2022 I explained to them that my car is stalling, they said I needed to pay a diagnostic fee so they can check it I said fine, after waiting all day I didn't hear anything from the dealership so I went in they said I had to leave the car there and that I should get a tune up but after doing the diagnostic they still didn't know what was wrong, then they gave me a loaner which I appreciated, when I finally picked up my car I still had the same problem,so I took it back I told them the problem was still there and I was told it could be the fuel pump I asked them can they change it they said they would have to do a diagnostic, which made no sense because they just did a diagnostic and they still didn't know what it was , I left and called corporate on August 31 and explain my situation they gave me a claim number ******** told me I should receive a call within 24 to 48 hours she was going to send my information and they should have a solution , no ever called me I called them back, I called on September 2nd was on hold for an hour someone picked up and hung up on me, so I called today because they were closed yesterday for labor day only to be on hold for almost 2 hours finally someone picked up who couldn't help me she kept giving me the run around finally I asked to speak to a supervisor only to be transferred over to an answering machine, no one is trying to help me I'm out if a car and $430 bucks it ridiculous considering we have purchased 3 vehicle's from them, only to find out I'm not the only one they are doing this to please help me

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/09) */ Noah in our service department spoke with the customer. He explained to her what was going on. She is bringing her vehicle in to address the issues, with no diagnostic fee. We will take care of her.