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Business Profile

Adult Entertainment

Streamray, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a fraudulent company, they somehow got my debit card information then charged $416 to it which I was notified by my bank, then proceeded to try charging another $250,$200,$150 but were all declined. This company is fraudulent. I have never heard of such company until my bank called about the fraud.

    Business Response

    Date: 04/22/2024

    We were unable to locate his account with the email address provided, please provide the username and the name of hte site and we will pursue this investigation immediately.

    Customer Answer

    Date: 04/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, there is no account number associated with the email because Ive never made an account. I got a call from my bank stating suspicious card activity which was for a $416 transaction at this establishment which I had to ****** to find out what it even was. I find it hard to believe that the company is not involved with the theft as the charge was for $416 and upon my investigation of the companys website there was no data on its site to show costs of anything.

    *************************

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My minor daughter's Instagram photo and Instagram account name are being used on a pornographic website set up by this company. I want her photo and account name immediately removed from this business's exploitive page!!!!!!! She is horrified as are we her parents. This company should be shut down for such activity!****************************************************

    Business Response

    Date: 03/14/2024

    This photo appeared on a third party advertisement that was not authorized or consented to by our Company, we were able to contact the third party, on behalf of ************, and had the ad taken down immediately.  This matter is now closed.

    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

Streamray, Inc. is NOT a BBB Accredited Business.

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