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Business Profile

Couriers

CourierBoard LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not Truthful with new business client even when credit card was used to become a premium member to their services, belittling a new business, canceled service without any notice. Assuming the business does not have proper requirements when all information was provided truthfully including personal information such as vehicle information, vehicle insurance, business general liability insurance business address information. Will not answer phone calls for days knowing that their potential client may have a question. When finally got a hold of someone they did not even ask who I was and my information seemed to be memorized by this company as they knew my information just by a phone call before I even had a chance to provide that information which seemed to be the reason why my calls are being ignored intentionally. Their customer service is horrible and they do not stick to what their policy is and pick and choose their business clients even after they ask for credit card information then cancel you once they have that info.

    Business Response

    Date: 06/13/2023

    Our company has requirements for membership which are posted in our Terms and Conditions and on our sign up page. We review all new companies who register to determine if they have the proper requirements which include having a physical business office address (not a PO, home or virtual office) and general liability business insurance and cargo insurance on a company level. Additional requirements which are posted on the sign up page include being in business at least 1 year, having a website and business phone and email address.  If a company signs up , we require a credit card which is not charged.  There is no charge for the first 30 days.  For all new members we review their insurance, website and other information. If we find it does not meet the requirements the account is removed and the account is notified.  This account did not pay anything and must not have met our requirements.  We have an affiliated site for smaller businesses that do not meet these requirements - that we refer companies to as an alternative.

CourierBoard LLC is NOT a BBB Accredited Business.

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