Business ProfileforKingdom Builders Academy, LLC.

Date of purchase: January 6, 2024 Amount: $3,000 Company payment link stated I have 30 day trial. I have a screenshot saved on my phone that shows the 30 day trial.The Kingdom Builders Academy (KBA) representative (*****************) who was taking my order over the phone confirmed verbally that I have a 30 day trial and If I changed my mind I could cancel the agreement and get a full refund if requested within those 30 days. I emailed KBA on January 22, 2024 requesting a full refund of my $3,000. On 1/24/24, I received email from ******************************* (Client Experience Coordinator) saying that an admissions specialist would be contacting me as part of KBA's refund request process. Thurs 1/25/24, I received a text message from admissions specialist, ****************** asking me if i requested a refund and why. I explained via text that I was out of work, looking for a job and living off of my credit cards and I could not afford this program. He called me via phone on Sat. 1/27/24 at 1:47pm CST. He was very kind and understanding and he confirmed that I do have 30 days from date of purchase to cancel the agreement and request a full refund. He emailed his superiors requesting that KBA give me a refund. On 2/2/24, I received an email from *********************** (Director of Administration) denying my refund request because she says their terms and conditions state that I only have 10 days to request a refund. I explained that their website and **** ****************** both state I have 30 days to request a refund. I sent them an email of the screenshot showing 30 days. I called ***************** and he said he did not know I only had 10 days. He thought I had 30 days and he confirmed the website also said 30 days. He emailed his superiors requesting an appeal to approve my refund. I also email KBA asking for them to please have compassion and approve my refund request and that their **** ****************** emailed them confirming he told me I have 30 days and the website said I have 30 days. They denied my request.