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Business Profile

Oilfield Consultant

Shell Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oilfield Consultant.

Complaints

This profile includes complaints for Shell Gas Station's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shell Gas Station has 2 locations, listed below.

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    • Shell Gas Station

      380 W Linton Blvd Delray Beach, FL 33444

    • Shell Gas Station

      3250 West Pembroke Road Hallandale, FL 33009

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walked in to the store for purchase. Had my Service Dog with me. (ADA ************* # ******) There were 4 workers in the store and a few customers. I was told to "get that dog out of here" by a worker. I advised her that I was okay. She then yelled at me to get the dog out, and that the dog was scaring customers. This was not so. When I educated her and told her that this was a Service Dog and had a right to be there, she started yelling at me for papers demanding I leave and that I would not be served. I ignored her and made my purchase. The cashier was fine. I left the store. After tying my dog outside I went back in so that I could get the employees' name to file a complaint. She refused so i took her picture. I asked for the Manager and was immediately yelled at by the manager saying I was harassing her and her employees. My voice never rose once and I just asked for names. The manager then proceeded to lie about my dog saying that the dog was licking the food. She continued lying stating that "others" would corroborate her story. This I found insulting and 100% untrue. My service dog is a trained Border Collie and worth over $20,000.00 The dog obeys 100% of the time. I am sure that the video cameras will prove her story untrue and show the Service Dog quietly standing at attention by my left side. the dog was also short leashed. I repeatedly asked for names but instead the Manager called the police to have me escorted out. I left the store and waited for the police to arrive. When they arrived the police informed me that "they" wanted me to leave. I had already left but the police advised me to get off the property. Simply put, The employee did not know the law concerning Service Dogs and the Manager lied to me and to the police concerning the behavior of the dog.

    Shell Gas Station is NOT a BBB Accredited Business.

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