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Business Profile

Online Retailer

Dermachom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Dermachom's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dermachom has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dermachom

      7253 Cataluna Cir Delray Beach, FL 33446

    • Dermachom

      PO Box 1426 Boca Raton, FL 33429

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased my items but never received them. **** said it was delivered. But there was no key for the parcel box in my mailbox. So I didn't receive my products.claim # ********. Emailed Dermachom on 10/28/24 . I received an email from them saying they received my ticket and would get back to me. It said usually within 24 hours . Had no response from them so I sent another ticket and they received it. Have not received a response from them it's now 11/4/24 and ticket is still showing open. Need a response and refund from Dermachom.

      Business Response

      Date: 11/19/2024

      Dear Better Business Bureau,

      We sincerely regret the customer's initial experience with their order and thank them for bringing this to our attention.

      Upon investigation, we confirmed that the original shipment encountered delivery issues. We promptly processed a replacement package for the customer. Tracking records confirm that the replacement was successfully delivered.

      We deeply value our customers and strive to resolve any concerns quickly. If there are additional questions or follow-ups needed, please dont hesitate to let us know.

      Best regards,
      ************************ Team

      Customer Answer

      Date: 12/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** *********

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item on 5/15/2024 in the amount of $164.08. I decided I wanted a different item and proceeded to contact the company for a refund. I sent them 4 different emails via their information on their website. As of today 6/17/2024 I have not received a reply of ANY kind. I did send the item back on 6/3/2024 by **** tracking #********************** and it was delivered on 6/5/2024 to 4746 NE 12th. Ave. , ************, Fl 3334-1649 which is where it came from. I enclosed a letter explaining why I was sending it back and that I had sent emails with no response. I haven't received a response from the return/letter or a refund. I did contact my credit card company so we'll see where that gets us. Also, I did file a complaint with the Attorney General in *******. It really does seem this is a scam. The company has no phone number listed anywhere to contact them. I am at my wits end at this point. Also, I did order a different product from them before I knew this was all going to happen and did not receive the whole order. I can't contact anyone.

      Business Response

      Date: 07/25/2024

      Dear BBB Representative,

      We apologize for the delay in our response to the complaint filed by *************. We take customer satisfaction seriously and aim to resolve all issues promptly.

      We would like to address the concerns raised in the complaint:

      Refund Issued: We have correctly refunded the customer on June 18th, 2024, based on the returned package received. The refund process was completed without any issues, and the amount was credited back to the customer's account. This can be verified via the attached Shopify order page/history.

      Email Communication: We have not received any further emails from the customer following the initial communication. This may be due to a technical issue, and we apologize for any inconvenience caused by this lack of correspondence.

      Attached Documentation: Please find attached the Shopify order page/history as proof of the refund issued on June 18th, 2024.

      We regret any frustration or inconvenience experienced by the customer. We value their business and hope this resolution meets their satisfaction.

      Thank you for your attention to this matter.

      Best regards,
      Dermachom.com Representative

    Dermachom is NOT a BBB Accredited Business.

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