Current Alerts For This Business
BBB files contain a pattern of complaints from
consumers that allege issues with contracts. Specifically, consumers allege the
Homeowner's Advantage Program contract is unfair and, in some cases not fully
explained. In addition, some consumers have alleged liens (or memorandums) have
been placed against their properties.
On July 14, 2022, BBB sent correspondence to MV
Realty PBC, LCC requesting their voluntary cooperation in providing steps it
will implement to eliminate the pattern of customer complaints.
On August 10, 2022, MV Realty responded to BBB with the following:
At the time that a consumer signs MV Realty’s
Homeowner Benefit Agreement (HBA), its notaries will provide the client
with a blank copy of the HBA as well as a document setting forth the
following information:
1. The timelines and expectations for when the client will receive their money;
2. A reminder that the client has the right to rescind the HBA and an easy process to follow if they choose to do so;
3. A confirmation that the client has agreed to allow MV Realty to file a memorandum lien of the HBA on their property;
4. A
reminder that the client has agreed to a 40 year time period to use MV
as their exclusive real estate broker for the property and the penalty
for violating the HBA; and
5. The availability of direct contact with a live person at MV’s Client Success team who can address any questions they have.
Once a MV Realty representative signs the HBA, MV will send the client a
fully executed copy of the HBA in the manner they have requested.
Clients can request another copy of the HBA at any time. Clients also
have direct access to the real estate agent via
their cell phone who facilitated the contract signing in addition to
the Client Success Team. MV has also recently added resources so that it
answers more of its calls live.
MV Realty has combined some of the ways it has
recently improved its customer experience as well as some new ideas to
ensure that it is making every effort to reduce BBB complaints. MV
Realty looks forward to partnering with the BBB to
better serve consumers.
On November 30, 2023, BBB reviewed its most recent complaints and determined that the pattern continues.
On July 11th 2024 BBB reviewed its most recent complaints and determined that the pattern continues.
BBB will continue to monitor and update the company's report as needed.