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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called AAA to tow my car to the mechanic. Tow truck showed up. I described the problem. I wanted to roll the car to the truck, but tow truck driver insisted on jumping. I was going to get my jump box, but he insisted on using his. I went into the cab to start the car, while he applied the jump cables. He applied them backwards and blew out the *** and other electrical components and wiring in the car. AAA refuses responsibility, despite me providing them with full information, photos and a report from the mechanic who had to fix the problem due to the incorrect jumping of the car.Business response
05/10/2022
We spoke to **************** on April 19, 2022 via telephone and the matter has been resolved.Customer response
05/10/2022
Complaint: 17063880
I am rejecting this response because: it was not resolved. I submitted this complaint because you did not resolve the issue and I told you that on the phone. You did not compensate for the repairs per my multiple requests and that is why I submitted this complaint to the BBB. To say now that it has been resolved is simply a lie.
Sincerely,
*************************Business response
05/17/2022
We spoke with **************** on 5/17/2022 via telephone and the matter was resolved to his satisfaction.Customer response
05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The last four times i have had to use the service the phone call goes perfect and it specificaly involves towing. The person says hey remain with you car someone will be there in a hour. Well that hour turns to 2 then 4 then 8 then a day possible 3. I have even had to pay my g/f boss ****************************************************************************************************************************************************************************** march and again today. They said hey we will pay you the money back never recieved and now its been so long i don't care i just want to be told an honest answer about when my car is going to be towed instead of making me sit in 98 ga sun for 8 hours and going to the hospital the next day due to heat exhaustion. I just really wish they would stop lying about service or leave you on hold for 30-hour or longer i have had AAA since **** but i'm looking for different option this yearBusiness response
04/29/2022
We spoke with ****************** on April 29, 2022 via telephone and the matter has been resolved.Initial Complaint
04/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
AAA Membership **************** Reference numbers ****, *****, *****, and CTS15097.For months, AAA refuses to acknowledge our request for proof of service physical letters regarding call numbers *****, *****, *****, *****, *****, *****, and ***** for emergency roadside service. AAA has not confirmed or denied if there are any other call numbers.If there are any other call numbers, we ask that AAA send letters for those too. Please send the call information certified mail signature required to the address included. Our final attempt is to receive the requested information before going through the legal process.Business response
04/13/2022
We spoke with **************** on 4/13/2022 via telephone and the matter has been resolved.Customer response
04/14/2022
"We spoke with **************** on 4/13/2022 via telephone and the matter has been resolved."
I have been asking for letters, and AAA advised me to wait until 4/22/2022.
If I do not have the letters by 4/22/2022, AAA will submit another request that could take an additional two weeks.
AAA has been doing this for months.
AAA has no contact with the back office that sends the letters.
AAA refuses to send the letters through certified mail or a tracking number to confirm if the letters have been sent or received.
AAA in Delray Beach refuses to print the letters on official letterhead.
AAA has no other option than to submit a request upon request until I finally receive the letters.
Although we did speak on the phone, the matter has not been resolved.Initial Complaint
04/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
was told a tow truck would arrive in 3 hours after 3 hours and travel to broke down car, no truck. 2nd call to AAA to check on truck was told no truck available now 4 hours later. Had to pay out of pocket, wasted half the day and was told o well sorryBusiness response
04/08/2022
We spoke with Mr. and Ms. ******* on April 5, 2022 via telephone and the matter was resolved.Initial Complaint
04/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
March 31 2021, got charged for auto enrolledment without wanting it , in the amount $133. Just got refunded for 2022 but refused to do it for previous year. I was okay with paying year 2020. But not any other year. Infact I kept receiving renew request letters so I didn't know I was a member.Business response
04/05/2022
Good day BBB,
Thank you for contacting AAA. When joining our club online, convenience billing is automatically added to the account. This is displayed visible on the site before completing the membership join transaction. Members are also sent a confirmation of join and enrollment in convenience billing along with membership number via email immediately after.
Each year, 60 days prior to renewal date, a statement is mailed to advise of renewal amount and date membership dues will be deducted from the payment method they have on file. At the request of the member on 4/4, we have removed the convenience billing from the account and a refund will be issued in the amount of $133.00. A refund of prior year dues will not be issued due to not being requested in the prior year term. Please allow 15 business days for refund. We apologize for any inconvenience.
If additional assistance is needed, please feel free to contact the ********************* @ **************.
Cordially,
The ********* Group
Customer response
04/05/2022
Complaint: 16983697
I am rejecting this response because:
After I received your services on 2020, I was not satisfied and did stated on phone call that I longer wanted to continue with AAA. In fact I never called you again that year. So to be charged another year in 2021 and again in 2022 is not acceptable. I like that your refunding me 2022, but like I stated I didn't want your services in 2021 and did not know I was enrolled in a program to continue charging my account. I have no dispute for the 2020 year. But any other is considered theft in my opinion.
Sincerely,
***************************Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 11/06/2021 my vehicle broke down on A1A in ******* Beach, **. I called AAA for a tow to my mechanic in ******* Beach. I waited 3 1/2 hrs. and no one showed up. I called back and the wait time was 30 minutes on hold . By this time my cell phone died. I had to call a towing company and pay $94.00 for a tow. At 7:30 that evening I finally got a call from AAA saying they were on their way. I relayed the information to them and was told I could get reimbursement for the tow. I filed on online request on 11/21/2021 and received notification the next day that it was received by AAA. Notice said if I did not receive reimbursement by 6 weeks to call the member relations ***** It is now 03/22/2022 and I have called at least ten times and waited on hold for hours at a time and can't get anyone on the phone from that particular ***** My AAA membership number is *******************. Please help me resolve this very frustrating situation. Thank you, *******************Business response
04/05/2022
We spoke with ******************************************** 4/5/22 via telephone and the matter has been resolved.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AAA service have went way downhill over the years. It’s not the reliable auto club it once was at all. On 3/11/2022 there was snow and ice that fell in many parts of the state. My mini van slipped off the road into a ditch, I called AAA 3/11/2022 it was 10pm and was told a tow would be there in 45 minutes, I waited for over 2 hours no tow, I called back the rep said I should leave my mini van put the keys in and get someone to pick me home, and stated it would be towed that night to my residence, I was disappointed but it was understandable. 3/12/2022 the next day I called two times and was told there was no truck available at that moment but one would do the pickup that day they just couldn’t pinpoint a time. I didn’t get my car that day. Called 3/13/2022 and they tell me no truck is available. Now this has gotten to be ridiculous, I was also told I could get my own tow and would be reimbursed! Ok fine, I called and secured a tow in less than 1 hours, my mini van was picked up and safely delivered. Now the kicker they will only pay for the tow and not the labor(getting van from ditch) that the other company charges. The worst experience from a well known company. If you have to choose a roadside company trust me AAA isn’t it.Business response
04/04/2022
We spoke with Mr. ****** on 03/31/22 via telephone and the matter was resolved to his satisfaction.Customer response
04/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
03/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've been waiting here for three hours already, made multiple calls, and been hung up on every time. No one can give me a time that someone will be here and the app malfunctioned and won't update me on the app either. I'm still sitting here and my battery is now about to die, so I don't even know if they'll be able to get ahold of me when they come. Three hours with no clear time of service in sight and being hung up on on every rep that's said they'll help me is very terrible service indeed.Business response
04/07/2022
We spoke with Ms. ******* Jania on April 6, 2022, via telephone and the matter has been resolved.Initial Complaint
02/20/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a battery die in my *** vehicle. Called AAA they showed up very quickly and diagnose the problem as a battery that was pretty much discharged. They offered to replace the battery but I said *** take very specific type of batteries but the technician assured me he had one that was compliant with my vehicle. He installed a battery in my car which immediately Fried the electrical system in my car. I filed a complaint with AAA but they refuse to accept liability. Shame on them. Lousy company does that does not take responsibility for their mistakes.$1500 in repair charges and they refused to take responsibility. Again shame on them.Initial Complaint
02/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I would like to file a complaint against Triple AAA, specifically ***** ********* and ******* from the Florida region. I contacted Triple AAA but they never returned my call about the issue. On 12/31/21 I called in to inquire about adding a driver and a vehicle to my policy. I spoke with two different agents, the first agent ******* told me it would be $344.75 to add the second vehicle to my policy until it ended in January. She then transferred me to another agent ***** *********. ***** worked out a different plan and told me to keep the other vehicle on its separate policy and that he would cancel my policy with Progressive and then issue me a new policy with Triple AAA. ***** told me that I did not have to add the other vehicle to my old Progressive policy and that he would cancel the Progressive policy and take care of everything. Unbeknownst to me, the vehicle was added to my current Progressive policy without me ever signing any paperwork, or getting new insurance cards or anything to notify me that the vehicle had been added. Then in February I received notice that I owed Progressive for the period it covered my second vehicle in December. I called Triple AAA who gave me the run around and never called back regarding this issue. I have no other option but to file this complaint as Triple AAA has not assisted me. I would like to have the $344.75 adjusted and balance cleared since I did not request this change to my policy, I was unaware this change had taken place and was told by ***** that he would take care of everything and the vehicle was covered by another insurance policy at the time.Business response
03/21/2022
We contacted our policyholder and believe the issue has been resolved. If any further concerns are present please have our policyholder contact her AAA insurance carrier thank you. AAA-The Auto Club GroupCustomer response
03/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16786425, and find that this resolution is satisfactory to me.
Sincerely,
******* ****
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