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Business Profile

Taxi

Metro Taxi of Palm Beach County

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Janice R

    Date: 07/11/2024

    Janice R

    Date: 07/11/2024

    I arrived at *********** and needed a ride. Uber charges $25.00 but I couldn't get one so I went outside for a taxi. The ride was 8 miles and the charge was: Fare- $27.00 extra- $3.00 surcharge- $1.50 airport fee-$3.50 I left a tip of $5.26 Total- $40.35 None of this was disclosed to me and I couldn't get a receipt from the driver. I checked my charge card and thought it was an error and was given the receipt via email from Curb support.This is outrageous!

    Metro Taxi of Palm Beach County

    Date: 07/12/2024

    Hello ****** -

    Thank you for reaching out to us regarding your experience with our taxi service after your arrival at ***********. We sincerely apologize for any confusion or inconvenience you may have experienced regarding our pricing. At Yellow Cab, we strive to maintain transparency with all our pricing and additional fees. We ensure that each of our taxis has a detailed rate sheet posted inside the vehicle, which includes all applicable rates and fees. This is to provide our passengers with clear information before commencing their trip. Regarding your experience, the charges you described include the standard fare as well as additional fees that are specific to airport pickups and local surcharges. These are standard practices within our industry, especially in airports. It's important to note that, unlike ride-sharing services such as Uber, our rates do not fluctuate based on demand. This can make our service more economical during peak times. We also pride ourselves on offering a range of additional services and enhanced safety features, thanks to the professional training our drivers undergo.
    I understand the receipt was not immediately available from the driver, which is not typical of our standard procedure. We are glad to hear that Curb support was able to provide you with an electronic receipt subsequently. We will reinforce to our drivers the importance of providing a receipt directly after the service is rendered to avoid such issues in the future. We value your feedback as it helps us improve our service. Should you have any further questions or need additional clarification on our pricing structure, please feel free to contact our customer service team directly at ************. Thank you for choosing Yellow Cab. We look forward to serving you better in the future.

    Regards,

    Management 

  • Jezzco

    Date: 08/12/2022

    Metro taxi driver price couje the elderly. Metro charges apprx. **** or **** dollars a mile. My ride was only 1.9 miles less than 5 min.away. I was previously quoted by metro 8 dollars and that included the tip....they over charged me double each way charging me 16 dollars up with insistsnce on a tip and 16 dollars back. Over 32 dollars to go around the corner to a store....Greedy bad business ethics. Their drivers are not truthful , very dishonest and will price couje you to death. Do not use them they will rip you off after you already get into the cab and have no choice about the matter.

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