ComplaintsforFunjet Vacations

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  ****** and ************************************* Reservation# N5G223E3 - ******* Room# **** January 6 - 12, 2024 In July of 2023, I joined a friend's birthday trip via her travel agent via funjet. The package offered by funjet was for a stay at Sandos Carocal Eco Resort from January 6-12, 2024. The resort advertised on their website a disco, bars open until 2 and a sports bar. None of that was actually true and it got worse. We paid extra for a special package that allegedly offered more perks and we did not receive any of those perks. I am uploading a word document detailing our stay and funjet's lack of responses, because it is too many words for this box. After Returning home, we all reached out to funjet again via our travel agent and they offered us a refund of $150. After sending us to that place knowing it was not as advertised and after not helping us while we ere there, I do not think this is a fair offer. Can you please help us? We were literally trapped there. Couldn't move our flights or leave because we had already paid so much to stay there.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I need an itemized receipt for all of the charges for our recent trip with Funjet. I have contacted them multiple times without any response. I need these receipts in or to receive compensation from American Airlines for the inconvenience that the Airline caused me and the travelers that accompanied me. It is confirmation # C12023E3

• Initial Complaint

  02/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 1/18/24 we traveled to the Grand Palladium Resort in *******. Upon arrival, we learned that the room type we thought was reserved for us did not exist. We reserved & paid for an ocean view Jr. ***** that is wheelchair accessible. We quickly learned 2 things: 1. there is no such thing as a wheelchair accessible ocean view room, as these rooms are all on the 2nd & 3rd floors & the resort does not have elevators in the villas. 2. There were no wheelchair accessible rooms available, because one was not indicated on our reservation. My husband called our travel agent, through Vacations To Go, said there was nothing she could do, because she is not responsible for assigning the rooms! So, we were left in a foreign nation without a room! After 3 hours & just as many rooms, they found as accessible room for us, but it would be a voluntary downgrade. We took it. Once home I called Vacations To Go to lodge a complaint & request a refund. They negotiated with Funjet, who determined we are due a little over $100 refund. We requested an itemized bill that Vacations To Go said they do not have - only Funjet has that information. They explained that the fee we paid was a ************** are unable to itemize it. At this point I do not believe an Ocean View Jr ***** is only $100 more than a regular Garden View room for 5 nights! We do not trust that Funjet is being honest, & we do not have any proof on our side. Vacations To Go tried to negotiate for more consideration, but Funjet was unwilling to budge. A friend suggested we file a BBB complaint. Although we worked with Vacations To Go, our invoice shows we paid Funjet, honesty we did not notice that until we returned home. This invoice does show that we paid for an Oceanview Jr *****, but it does not show that we requested a wheelchair accessible suite. Vacations To Go said that the invoice would not show that. Since that is all we have, we have no proof of that as well.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We went on a vacation to Fuertaventurs ***** on January 11, 2024 and returned on the 18th. We paid for round trip transportation from the airport to the hotel ($180) in our package. Upon arrival to the airport our transportation was not there. When we called transportation company we were told they did not have our reservation. We then incurred an extra expense of taking a taxi, not to mention the frustration of spending 1 1/2 hours trying to find our transportation company and then finding out they dont have our reservation. So we spent $50 plus tip for the taxi ride to the *********** checking into our hotel I emailed the funjet help line during your vacation. We did get a response from them apologizing for the inconvenience and they would need a couple of days to contact the transportation company, this was on the 12th of January. After contacting Funjet we went about our vacation. 48 hours prior to our departure back to the *** I again emailed the same department with Funjet asking what they found out and what is our transportation back to the airport. Never heard anything from them. So I contacted the company that was supposed to provide the transfers in the first place, still had no reservation and we should contact the company we booked with. So, on our day of departure, we had to arrange for a taxi to pick us up at the hotel at 4am and take us back to the airport. Again, very frustrating and inconvenient. This trip cost us $54 plus tip. Once we returned to US I notified the post trip department. Same thing, needed a couple of days to contact the other company. We got back on the 18th of January and now its February 7th. Haven't heard anything. Ive provided all my correspondence with both companies to funjet, my bank transaction showing I took cash from an ATM at the airport to pay for taxis. I feel Im getting the runaround from this company and dont appreciate it. So unnecessary.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dear BBB,On 11/21/23 I filed a Complaint Refund money, with Funjet Vacation regarding a horrible experience during my vacationing. On 11/21/23 I received a confirmation email of my complaint from ***************** stating, that they will respond to me in 3-4 weeks.On 1/24/24 I called to customer service to find the status of my complaint, but as per Funjet Vacation customer service statement, we cannot find your complaint. I am attaching my Refund Complaint letter to Funjet Vacation, and copy of Funjet Vacation response email .I am asking BBB to resolve this situation with my bad experience with Funjet Vacation and money refund.Thank you,Sincerely ********************* ************ or via email *******************

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My mother purchased 2 vacations with funjet vacations. Unfortunately she died before being able to go on the trips. I called before either trip was scheduled to occur. I was told by a supervisor that I would at least get the credit because I am her daughter and the executor of her estate. I called to book a trip and to my shock spent 4 hours on the telephone. With all of that time spent I still do not have a credit in my name!!! I have been given the run around. It is terrible to treat a grieving customer this way. I am attempting to use the credit for memorial events and this is delaying my final goodbyes. I need help from someone.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 10/4/2023 I made a purchase through FunJet Vacations for a vacation package to ***********. I paid in full, $1,186.50, for the trip fully committing to go on the vacation. One of my friends also followed along and paid in full. The company was very vague in their emails to us and gave little information pertaining to the details of our vacation. On 10/5/2023 some of our other friends decided they no longer wanted to book with this company because they did not seem as creditable as they originally thought. Once the travel agent was told this information by one of our friends who had not yet booked she cancelled my booking as well as my friends booking without speaking to us and the proceeded to tell us that we would be charged fees for cancelling, even though we never gave the directive to cancel. We were then told that the best thing they could offer us would be a travel credit through their company, she then told us if that did not suffice we could file a dispute with our credit card companies, which we did. We asked why we were being penalized when we did not cancel our booking but rather it was cancelled by the company but the travel agent no longer will respond to our messages.

• Initial Complaint

  09/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband and I booked a trip to Paris and I specifically asked for a room with a balcony and even switched our dates to ensure we got the full Parisian experience. We were celebrating our 10yr anniversary. We got to ***** and did not get the room we wanted. We called FunJet while there and was told they couldn't help because the hotel was full. They would pull the call to see if it was their error or mine and call us back. They NEVER called back. I have been calling since July and was now told that they heard the call and that I never asked for a room with balcony! They wont let me hear this call and basically are calling me a liar.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  7 Airline Tickets paid for and never received.agent was *********************** of the Moletti Profect and representing FunJet Vacations. *** to ********* and return August 23rd, return Sept 6, 2023 3 separate credit card transactions in May. Tickets never delivered and no action on refund to credit card from FunJet. Credit card for *************** ending in 6237.Police report filed against *********************** and ******* project in ****** ** Would like full refund from FunJet AND the transaction charged to In Events UnLeash as FunJet accepted payments from *********************** thus allowing her to represent FunJet and committing fraud by taking fees and not delivering the 7 airline tickets.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Attached is all of the email correspondence between myself and the booking agent for Funjet Vacations, *****************. I apologize that they are a bit difficult to read. The way they printed makes it so you have to read from the bottom up to keep it in order of dates and times.My friend was getting married in ****** and gave the wedding party Joys information to help with booking. *** was the only person I dealt with in booking/canceling my trip. We only exchanged emails and spoke on the the phone. When paying the deposit, the remaining balance, and the Travel Guard travel insurance, I just gave her my credit card information over the phone. I never signed anything saying I agreed to the terms and conditions, nor did I provide verbal agreement. The terms and conditions were never discussed between *** and myself. The link that is on each email she sent leads to an error page. I was never provided these terms and conditions. When I emailed her to say I needed to cancel I asked a question whether I canceled through her or the *********************** She did not answer my question and went ahead and canceled the trip without discussing options with me prior. It was not until after she canceled it that I was informed that I could have used what I paid as a credit if I had rebooked another trip prior to canceling! She told me she would reach out to the company and ask about a credit or a refund, and said they told her my reason for canceling didnt fall within their terms and conditions. When I called Funjet directly, they told me they couldnt help me and to speak with the booking agent. *** said its basically out of her hands so neither are taking any responsibility. If you need to reach Joy, she can be reached by phone at ************, or by email at *************** I filed a dispute with my credit card company which was unsuccessful because Funjet told them that I agreed to the "terms and conditions."

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩