We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Urgent Care Clinic

Dr. G's Urgent Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Dr. G's Urgent Care LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dr. G's Urgent Care LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This urgent care has billed my lab work incorrectly and must fix a medical coding on the routine ******** rather what they currently have so my insurance covers the lab work. Please have this fixed.

      Customer Answer

      Date: 03/20/2025

      This is not a duplicate complaint, the other complaint was requesting my test results and it was closed, and this complaint is them fixing a billing error on their end, please sent this complaint to the business 

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited this urgent care on December 12 to perform my annual STD preventive care. The doctors made me extremely uncomfortable and start asking questions about my life. Dispute the fact that those people violated every single ethical code, they also violated my privacy, billed my incorrectly and did not provided any tests results. I'm asking them to bill my insurance for the test results as routine vs diagnostic and provide full tests results or full visit refund

      Business Response

      Date: 03/04/2025

      We are looking into this matter and will update

      Customer Answer

      Date: 03/05/2025

       
      Complaint: 22908443

      I am rejecting this response because: Good day, could you also correct my STD tests on preventative so my insurance covers it. It was stated to the doctors that I do those tests at least twice a year to prevent the issue! It was unethical for your office asking internal questions such as parter information and personal life decisions. 


      Sincerely,

      Dneis Kharin

      Business Response

      Date: 03/06/2025

      We looked into this matter and found that the patient was here for his STD testing. Along with the testing there are certain questions that we required to ask due to the reason for his testing. We are always sensitive to the questions that we need to ask. This is required by the state and county.

      We have every patient register on our portal, this patient is active and has access to our portal. In the portal you can find your bills, your lab results and the history of your visits. The patient was also in contact with us in regards to his test. The patient was given his test results and also the results were in his portal. The patient also acknowledged in writing with us that he received his results in the portal.

      As for the labs, this was also explained to the patient, we have nothing to do with the lab billing. They are sent out to the lab company and they are who bill the patient. Again, this was communicated with the patient. The patient also acknowledged the receipt of the labs. The patient would need to contact the lab and speak to their billing department to get his bill issue resolved.

      I am not able to upload the labs or the written conversation with the patient as it is a HIPAA violation.  Service was rendered and there is no refund. Any questions, please let us know.

      Thank you

       

      Business Response

      Date: 03/06/2025

      I have attached the acknowledgement of receipt of the labs from the patient

      Customer Answer

      Date: 03/06/2025

       
      Complaint: 22908443

      I am rejecting this response because:

      Sincerely,

      Dneis Kharin

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Dr *** urgent care on university ** in coral springs on 12/19/2024.I paid $215.00 with my credit card, since then I have be trying to get an itemized bill so I can make my insurance claim. Tried to call the billing department but no one to help.

    • Initial Complaint

      Date:12/12/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to demand a full refund for the immigration physical that I did not receive at your *************** location on 12/12/2024. I paid $550 in advance, yet no services were provided. After presenting my vaccination records, I was wrongly informed that I needed to receive every vaccine, which was clearly inaccurate. When I questioned this, I was told that I would need to pay an additional $330 for these vaccines, despite not needing them. Realizing I was being misinformed, I requested a refund and chose to go elsewhere for the exam.I did not receive any exam, procedure, or legitimate medical advice at your office. I went to another provider immediately after and received the required exam, where I only needed two vaccines. It is completely unacceptable to charge someone for services that were never rendered.I expect an immediate refund of the $550. Charging me for a service that was not provided is unethical.

      Business Response

      Date: 01/16/2025

      Thank you for giving us the opportunity to respond. The patient came in on 12/12 for a immigration physical. The patient had the physical exam. After the exam, it was determined the patient required certain immunizations. This is a requirement by the government and not by us. This was explained to the patient and the total cost of what she still needed to complete the immigration paperwork. This is a very timely process and we understand the urgency for some of the patients and getting this completed. The patient decided to go somewhere else, however, we had completed our portion of the immigration physical and we were waiting on the patient. The patient will not be getting a refund.

      Customer Answer

      Date: 01/17/2025

       
      Complaint: 22680861

      I am writing to formally reject the response I received and to file a complaint regarding the unprofessional and discriminatory treatment I endured during my recent visit to your facility.
      Upon arriving for my appointment, I was left alone in the room for 30 - 45 minutes while the nurse attempted to figure out what to do. During this time, I did not receive any form of medical care or attention. Instead when he did return, I was subjected to inappropriate comments and behavior by the nurse. Specifically, the nurse questioned my immigration status, suggesting that I was engaging in the process for ulterior motives. The nurse further stated, "Latinos always have an ulterior motive," which I found deeply offensive and discriminatory.
      Additionally, the nurse questioned why I had waited so long to complete the required process, insinuating that my decision was somehow suspicious or dishonest. To make matters worse, I was provided with incorrect information about the medical care I would receive. After contacting immigration services directly, I confirmed that I did not need the care that was being suggested, rendering the entire consultation unnecessary.
      The treatment I received was not only unprofessional but also racially charged, and I feel that my Hispanic background played a role in the way I was treated. I was made to feel inferior, belittled during the entire encounter. This behavior is unacceptable and does not align with the standards of respect and care that should be provided in any medical setting.
      I request that this matter be thoroughly investigated, and I expect a prompt and serious response to address the inappropriate conduct I experienced

       



      ******* ******

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November th 22nd, 2024 Dr *** Urgent Care committed ) first over the phone and then in person_ to handle all the medical examinations and required vaccinations required to start the green card application. The price quote was 850 dollars. They also advertise that they are a Spanish-speaking clinic; we chose them because my wife does not speak English well. Despite the promise of a quick turnaround Since November the 22nd, we haven't heard anything. We called twice and they said we needed to call back again. Today, they finally informed us that the agreed price does not include vaccinations and that this additional 450 dollars is on us. They delivered a poor service, with zero communication and they did not said the truth about the services included in the agreed price.

      Customer Answer

      Date: 12/11/2024

      They also falsely advertise that they deliver Spanish Speaking medical services, while when we arrive they told us that my wife could have talked with the doctor using ****** translator on the phone.

      False adverised  langauage and false communicated pricing.

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a bill from this place recently saying I had an outstanding bill from over 4 years ago. I had never heard from them before, but they had information that looked like mine in a document they sent me. Since the alleged visit was so long ago, I couldn't verify if I had ever actually gone, or if I had paid. I paid the bill, because I'm not the type to leave bills unpaid, but I can't help but feel scammed. The person I was discussing the bill with had some snarky jibs like "It seems to me that the late fee being dropped for you is an inconvenience, which we can resolve very quickly" when I commented why is there no late fee if I have owed this bill for 4 years? Overall, I would just be careful of this place. If you visit, they might come chasing you years later with some testy attitude if you question their validity.

      Business Response

      Date: 11/25/2024

      Thank you for the opportunity to respond. Patient had an outstanding balance of $80.00. His insurance did not cover. We sent the patient several invoices and we did not hear anything back from the patient? The patient had ************** of which we submitted to his insurance and they stated patient responsibility. Therefore, the patient was billed again. The patient has since then paid his balance and currently has a $0.00 balance.

      Customer Answer

      Date: 12/02/2024

       
      Complaint: 22432588

      I am rejecting this response because: Business did not send invoices or otherwise notify of outstanding balance for over 4 years. If business had done so, the balance would have been paid and would not have been outstanding for 4 years. The business only notified of outstanding balance after 4 years, leaving it impossible for me to verify whether the outstanding balance was legitimate. This is extremely poor practice and borderline predatorial, considering this outstanding balance very well may have been an error, in the same way their lack of timely notification was an error. Business also communicated unprofessionally and condescendingly when questioned on the facts of the situation.  Future customers should be cautioned against this business' practices and fidelity.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Dr.G urgent care located in ************* on July 13, 2024. I was told my copay due (in order to be seen) was $140. I informed the young lady my copay for urgent cares are $45 and for ER $150. She stated that is what is showing up on her monitor. Obviously, I was not feeling well which is why I was at the Urgent care to begin with so did not have the energy to "debate" this copay I was being told is due. I fully understand they have everyone sign a "no refund" document which states "no refunds for services not rendered for any visits or for any unused funds at a visit already paid". I would like to point out, I am not asking for a refund for services not rendered or unused funds. I am asking for a refund on the overpayment due to an error on YOUR office's end which ran my insurance and stated my copay was $140 when in fact is was $45. Your no refund policy does not cover or state it applies to errors made on YOUR behalf.The care and people at this location were polite but unfortunately, I will not recommend this urgent care to family/friends.

      Business Response

      Date: 09/23/2024

      Good afternoon and thank you for the opportunity to respond to the patients complaint. This patient was seen on 7-13-2024 and we verified the patients insurance to confirm that it is active, did they meet the deductible and what is the copay. The employee followed our procedure and verified the patients insurance. On this particular day, the insurance verification showed the patient had not met the deductible. The front desk employee proceeded to collect the deductible amount, per our contracted rate with the patients insurance company. The employee did not make an error and followed our procedure and collected the correct amount. I have also attached the insurance verification from the date of the patients visit in order to show what we look at and what we see. I have also attached the no refund policy which the patient did sign. If there is any other questions, please feel free to contact us. Thank you again.

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/05/2024, I went to Dr.G's Urgent Care on ********** Trail in ***************, ** to get a checkup because I was sick and needed a doctor's note to be excused from work without penalty. I provided my medical insurance and gave all my information, and I wanted to pay that day but the receptionist told me that I would receive an invoice if I did owe anything ( I was not sure if it would be completely covered or not ). I never received any email or message about an invoice so I assumed I was covered completely, until today 08/16/2024. I received a text message saying I had an outstanding balance of $171, and I clicked the link to see a late fee of $50 attached to my deductible of $121. When I called the billing department of Dr.G's Urgent Care, I told them this was the first invoice I received and questioned how I would have a late fee. After checking, the lady told me that I had opened the invoice 83 times and that they had sent it to the incorrect email (Instead of ************************ they sent it to ************************** I told the lady that is not the correct email, and after checking with her manager they said they would not waive the late fee even though it was an error on their part. So not only did they send the invoice to the incorrect email, they potentially released sensitive information to an unknown email that I do not control. I am asking for the BBB to step in and have them waive the late fee as it makes no sense how I would even know or be able to pay if it was never sent to me until 8 months later through message. Why would they not send it to message and email? They are a very sketchy business full of 1 star reviews about people being scammed as I am today. Please protect consumers.

      Business Response

      Date: 09/23/2024

      Thank you for the opportunity to respond to the patient complaint. The patient was seen in our location on 1/17/2024. Part of our check in process is the patient registers themselves on our kiosk with their demographics, phone number, date of birth along with their email address. This is exactly what the patient did and apparently he put in his wrong email address.  He was sent his first invoice 2/4/2024, after we received the *** from his insurance company, the patients also receive the *** from their insurance company, stating that the visit went towards his deductible. We also text our patients with the link to make the payment. Of which was sent to him and he can also view his invoice via the link. It has been over 6 months that the patient has yet to pay his bill and a late fee has been added on. The patient still has an unpaid balance which he is refusing to pay. Services were rendered and the payment is still due!

      Business Response

      Date: 09/23/2024

      Thank you for the opportunity to respond to the patient complaint. The patient was seen in our location on 1/17/2024. Part of our check in process is the patient registers themselves on our kiosk with their demographics, phone number, date of birth along with their email address. This is exactly what the patient did and apparently he put in his wrong email address.  He was sent his first invoice 2/4/2024, after we received the *** from his insurance company, the patients also receive the *** from their insurance company, stating that the visit went towards his deductible. We also text our patients with the link to make the payment. Of which was sent to him and he can also view his invoice via the link. It has been over 6 months that the patient has yet to pay his bill and a late fee has been added on. The patient still has an unpaid balance which he is refusing to pay. Services were rendered and the payment is still due!

    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Visit to ************ Dr. ** Urgent Care on March 3, 2024 I visited and gave my insurance information. The front desk said my insurance was inactive. I mentioned that my insurance is active and verified that with my insurance before being seen by Dr. **. I paid the $150 self pay price and because I was told and suggested that it can be resolved later on. My insurance verified that my insurance is and was active. I spoke to Dr ** urgent care billing department and they said there is a no refund policy and that I can speak with Asia to further the discussion. I called later and was told Asia is no longer in the department. Also I was told there is no grievance or appeal department that I can contact. I dont know what to do next because I was overcharged and I am given no further explanation or help.

      Business Response

      Date: 06/28/2024

      Thank you for the opportunity to Patient was seen on 3/3/24. Patient paid $150.00 because he did not meet his deductible. We were paid by his insurance company of $100.00. This left the patient with a $50.00 credit. The credit shows as a credit on his account. The patient was seen on 6/27/24 and the patient has a $50.00 copayment, which we applied the $50.00 credit on his account to his visit on 6/27/24. The patient no longer has a credit and currently has $0.00 balance. If there is anything else needed. Please let us know. Thank you

      Business Response

      Date: 06/28/2024

      Correction -  the patient now has a $50.00 credit on his account for another visit with us. Thank you

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reside in ************** and I had a travel on vacation to *******. Unfortunately, I got sick and I checked through my insurance if this Company was covered under my insurance. Looks like it was.. They make me paid $160 co-pay outfront. They submitted the bill to my insurance and my insurance paid them full amount of the visit now theyre not willing to give me my money back. They told me they will give me credit for the future I dont Reside in ******* I live in *************** I was on vacation. Theyre refusing to give me my money back. Just be careful. These people are bunch of crooks. Theyre double Dipping , My insurance tried to resolution with them and they refusing to give me my money back. This is an overpaid.

      Business Response

      Date: 11/25/2024

      We had explained to the patient that he had signed a no refund policy and that the credit would be on his account with us. The next time he comes in the credit would be applied to his visit. 

    Dr. G's Urgent Care LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.