ComplaintsforDelray Auto Mall, Inc.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a ******** **** s550 from This business it was scam, selling cars that are lemons, upon buying the car owner said if anything is wrong he will fix since I saw car was leaking oil. Once I bought the car he changed his story acting like nothing is wrong with the vehicle. He offered $600 for repair on a $5000 repair bill. He is a thief he is a liar and doing bad business in his community. Car had oil pan oil leak, turbo issue water pump, spark plugs and head gasket was leaking.

  Business response

  12/12/2023

  December 12, 2023
  
  
  RE: Complainant ID Number: ********
  Consumers Name: *******************************
  Case Opened: December 8, 2023
  
  
  Dear ****************************,
  
  In response to your e-mail dated December 8, 2023, in reference to ******************************* complaint which he stated he is Ms. ***** ****** Husband, prior to the purchase of the 2015 ******** **** S550, on September 22, 2023. We informed *********************** that the sunroof is inoperable, that is why we were selling the car below Market Value. After he examined and test drove the vehicle, he wanted an additional discount of $4,500.00 dollars which we gave him. Selling the car AS IS which is stated in the Buyers Guide located in the Window of the car and his paperwork. We also went above and beyond an expired warranty and examined the vehicle three weeks later at our expense. After diagnosis the car we found a faulty rear engine plug which we replaced at our expense. ************************ was present during the time of repair, and everything was fine with the vehicle when he left. ************************ drove 5 hours several times from Middleburg to Delray Beach with no overheating issues. When ************************ was present upon our Technicians diagnosis, there was no evidence of water pump, coolant leaks,Turbo leaks or overheating issues. On November 10, 2023, ************************ called and stated that he had $1,200.00 dollars repair bill near his home and he asked to help him cover half of the repair Bill, which we did. According to the AS IS Contract, we were not obligated.
  
  We feel we went way above and even overextended our generosity on an
  AS IS Vehicle, which ************************ was well aware.
  
  
  Should you need any further information, please feel free to contact me directly at ************.
  
  
  
  
  
  
  Thank you very much in advance for your assistance and cooperation.
  
  
  
  
  
  Warmest Regards,
  
  
  
  
  *************************

  Business response

  12/13/2023

  December 12, 2023
  
  
  RE: Complainant ID Number: ********
  Consumers Name: *******************************
  Case Opened: December 8, 2023
  
  
  Dear ****************************,
  
  In response to your e-mail dated December 8, 2023, in reference to ******************************* complaint which he stated he is Ms. ****************** Husband, prior to the purchase of the 2015 ******** **** S550, on September 22, 2023. We informed ************************ that the sunroof is inoperable, that is why we were selling the car below Market Value. After he examined and test drove the vehicle, he wanted an additional discount of $4,500.00 dollars which we gave him. Selling the car AS IS which is stated in the Buyers Guide located in the Window of the car and his paperwork. We also went above and beyond an expired warranty and examined the vehicle three weeks later at our expense. After diagnosis the car we found a faulty rear engine plug which we replaced at our expense. ************************ was present during the time of repair, and everything was fine with the vehicle when he left. ************************ drove 5 hours several times from Middleburg to Delray Beach with no overheating issues. When ************************ was present upon our Technicians diagnosis, there was no evidence of water pump, coolant leaks, Turbo leaks or overheating issues. On November 10, 2023, ************************ called and stated that he had $1,200.00 dollars repair bill near his home and he asked to help him cover half of the repair Bill, which we did. According to the AS IS Contract, we were not obligated.
  
  We feel we went way above and even overextended our generosity on an
  AS IS Vehicle, which ************************ was well aware.
  
  
  Should you need any further information, please feel free to contact me directly at ************.
  
  
  
  
  
  
  
  

  Customer response

  12/13/2023

  Prior to me buying the I expressed my concerned to him about the oil leak and the burning smell. He advised to me not to worry about anything cause if I found any leak or any problem I can bring it back to him so they can fix it. After purchasing the car I drove 200 miles away and the smoke start coming. I called him we set up an appointment to bring it back, as I was sitting at the shop the mechanics told me they dont know nothing about ******** other then regular stuff. So they clean it and change a plug. Once I get home with the car I took it somewhere and told him it will be around $3500 to fix it he sent me $600. And car still needs work for about $2000. The only thing I was aware of was the sunroof. The rims were cracked which I had to pay to get fixed the tires were blowing up. He is very dishonest.i need him to pay for the repairs cause he knew the car was not in driving condition.

  Customer response

  12/13/2023

   
  Complaint: 20976992
  
  I am rejecting this response because:

   

  Prior to me buying the I expressed my concerned to him about the oil leak and the burning smell. He advised to me not to worry about anything cause if I found any leak or any problem I can bring it back to him so they can fix it. After purchasing the car I drove 200 miles away and the smoke start coming. I called him we set up an appointment to bring it back, as I was sitting at the shop the mechanics told me they dont know nothing about ******** other then regular stuff. So they clean it and change a plug. Once I get home with the car I took it somewhere and told him it will be around $3500 to fix it he sent me $600. And car still needs work for about $2000. The only thing I was aware of was the sunroof. The rims were cracked which I had to pay to get fixed the tires were blowing up. He is very dishonest.i need him to pay for the repairs cause he knew the car was not in driving condition.
  
  Sincerely,
  
  ***************************

  Business response

  12/18/2023

  December 16, 2023
  
  
  RE: Complainant ID Number: ********
  Consumers Name: *******************************
  Case Opened: December 8, 2023
  
  
  Dear ****************************,
  
  In response to your e-mail dated December 13, 2023, in reference to ******************************* second correspondent which stated that the vehicle had oil leak which we addressed. There were no other issues when we sold ************************ the car and there were No Cracked Rims. Our Precious Client which he bought several cars from us, had this particular car for a period of three years with No issues other than the sunroof which he mentioned to us. During the time the car was in our possession there were No Water Pump, or Overheating issues, No Cracked Rims, otherwise the Tires would deflate or be totally flat. When ************************ mentioned to us his other concerns, we told him to please bring the car back to our shop, which he declined because of the distance and ask us to help him cover half of the $1,200.00 dollars towards the Repair Bill which he asked us over the phone which we did. At that he stated that would settle his concerns.
  
  Our Final Offer to ************************ is to have him bring the car back to our shop for further diagnosis to see if we can resolve his oil leak issue, if there is any.Other than this Offer we are done with any other concerns.
  
  As per our first response we believe that we went above and beyond on a car that was sold As Is with an Expired Warranty.
  
  
  Should you need any further information, please feel free to contact me directly at ************.
  
  
  Thank you very much in advance for your Assistance and Cooperation.
  
  
  
  Warmest Regards,
  
  
  *************************
  

  Customer response

  12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This car dealership are doing illegal things they allowed someone else to finish a deal without my knowledge the person lied and stated to them we was married and signed documents in my name for two vehicles worth over 120,000 I work for Broward County school board the owner of the dealerships was aware of it and no I don not make six figures everyone at this place are crooks and layer

  Business response

  11/01/2021

  Business Response /* (1000, 9, 2021/09/21) */ September 21, 2021 RE: Complainant ID Number: XXXXXXXX Consumer's Name: Mr. ****** ******* Case Opened: XXXX-XX-XX Dear Mrs. **** ******** In response to your e-mail dated September 3, 2021, in reference to Mr. ****** *******, on July 15, 2020, Mr. ******* and Ms. ****** ******** purchased a 2019 Mercedes Benz S450 and a 2015 Cadillac Escalade and ultimately financed the vehicles. The terms of the finance agreements and proper TILA disclosures and payment schedules are contained within these agreements. Mr. ******* and Ms. ******** stated they were both married. Mr. ******* and Ms. Stephens were both present at time of purchase and both signed loan agreements for both vehicles as Buyer and Co-Buyer. They both defaulted on their loan agreements and continued to be in default. There were no other agreements made after July 15, 2020, with Mr. *******, Ms. ******** and Delray Auto Mall. Should you need any further information, please feel free to contact me directly at 561.251.1189. Thank you very much in advance for your assistance and cooperation. Warmest Regards, ***** ******* Consumer Response /* (3000, 12, 2021/09/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) First I was never there she and the owner agreed to terms without my knowledge also how are we married when both are last name are different the owner of the business Mr Hans told me that he did not want any problems because him and ms Steven was doing a illegal contract between him and her so they use my information without my knowledge because ms Steven was a friend and ask if she and the owner use my insurance and work history Mr Hans and ms Steven are all in this illegal activity they are stealing car and changing vehicles id number how can school board employe that makes under 30 thousands a year afford two cars worth over 120,000 dollars explain that Business Response /* (4000, 16, 2021/10/19) */ October 19, 2021 RE: Complainant ID Number: XXXXXXXX Consumer's Name: Mr. ****** ******* Case Opened: XXXX-XX-XX Dear Mrs. Gwen Johnson, In response to your e-mail dated October 14, 2021, in reference to Mr. ****** *******'s complaint. Mr. ******* is being untruthfully to the fact that he was never here. He has been to Delray Auto Mall premises on several different occasions including on the date of sale and thereafter. We have a copy of Mr. *******'s Driver License and a Completed Signed Credit Application by Mr. ******* which is required by State Law. Please see attached! Should you need any further information, please feel free to contact me directly at 561.251.1189. Thank you very much in advance for your assistance and cooperation. Warmest Regards, ***** ******* Consumer Response /* (4200, 19, 2021/10/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This auto sale company is lying ask them to show proof of income that I was making that type of money and how are we married with two different address this guy is lying about the entire thing trying to cover his behide

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩