Complaints

This profile includes complaints for Gulf Coast Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gulf Coast Electric

  8 Commerce Dr Destin, FL 32541-2359

  
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  Gulf Coast Electric

  PO Box 1785 Destin, FL 32540-1785

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We unfortunately had work done in March 2023. We were billed for 7 hours of electrical work plus a service fee and received maybe 3 hours of work. Totalling ($819) when hardly anything was completed. 1 incorrect light fixture replaced and not removed. 1 GFI outlet placed to replace a regular outlet, 12 of 13 requested can-light shells removed and replaced with only screw build caps. Light switch added but not to code and exposed electrical wires remain. Job site not cleaned upon completion. Hole in wall created in visible area and blank plate placed to cover it. We will have to pay to have the hole repaired and the exposed wires properly covered. We also had to remove and replaced the incorrect light fixture that was hung. Estimated total hours of work are 3. $82.00 was for materials which we have no break down for. We supplied the screw in can-light bulb caps. I have emailed the company twice and have not had any response. I attached the invoice. Note that the items listed on this were not completed.

  

  Business Response

  Date: 05/24/2023

  Ms ******,
  The original service request from you had about 4 items on the service call. We schedule our projects the best we can based on the expectation of the time required to perform the service request. The first day our electrician was there,  many new line items were added to the list such as changing ceiling fans, adding multiple non-existing circuits to various locations, and more. Part of the labor that you were charged with that first day was reviewing this new list of items with you over the phone since you were not there for the first part of our day. Since we were unaware that all of these new items were needed, we as a company did not plan for this additional work to be done since the initial list was small. We let you know that we would be more than happy to come back in the future when we were able to schedule for these additional items, but that was unacceptable to you. I’m happy that we were able to rearrange a second day schedule to be able to give you a few more hours so we could get to the priority items.
  I would like to address the many items discussed here best we can.
  When we left your property, we were planning to reschedule the additional effort to get everything accomplished, so I would speculate that there could have been some items that were still in work and planned to be finished upon our return. When you disallowed us to come back to finish, anything in work would have been left undone. We take public statements like 'not up to code' similar to a medical professional having claims of malpractice. We take terms like 'not up to code' very seriously. With us being in the middle of the project and not given the opportunity to complete, we cannot be held responsible for anything we were not given the ability to finish.
  You mention that the light fixtures were the screw in bulbs and not anything where the fixtures needed to be removed. The trim is what we removed and we installed the trim that you provided to us. These trims you provided us were the wrong size and did not fill the entire hole in the ceiling, so there was a gap that would have needed to be repaired by your other contractors. Along with this, there were multiple other contractors, painters included, that were in your condo at the same time. If these light bulbs were the screw in style, we would not have removed any of these light fixtures but only the trim. We do not remove or dispose of any customer-owned materials unless otherwise stipulated or asked since it is not our materials. Without direction, we left these removed trims with you since they were your property.
  The outdoor light fixture was a brand new circuit, and in condos, many times there are no ways to pull a brand new circuit without cutting holes in the sheetrock. While our electricians always strive to limit this type of access, this is a fairly common element of condo construction for new circuitry. 
  From our documentation, part of your request was for us to put up 3 outside lights. Our electrician started on the task, but the third light was going to be difficult, so you decided to not perform the task at all. We then reversed the portion performed and left you the parts.
  On our second day, our electrician let you know that there were only limited hours available as we were squeezing you in on our schedule, and wanted to get directly to work to get as much accomplished as possible. While I’m sorry that you took this as ‘aggressive’, we do want our customers to feel like they are getting value for what they are paying for and that time is not being wasted.
  The materials used consisted of GFI and duplex receptacles, outdoor wire, and a few various covers and switches. Copper wire and anything made with petroleum based product (plastic/pvc) is especially MUCH higher priced than it was in pre-covid days.
  We have been in Destin for 43 years performing service calls and small remodels like your project. We have been voted Finest Electricians on the Emerald Coast for 10 consecutive years running. When a project is planned and executed with purpose, we find they normally go well within minimum and customary construction parameters. We do wish you would have been more open to our recommendations to accomplish your list. We were in the middle of working on your project and we had full intention of returning to finish your project, however, since you did not allow us to finish, we cannot pay for your decision to contact another company. We had full intentions to finish and you disallowed us the ability to complete the project.
  As mentioned above, we attempt to minimize drywall encroachment wherever possible for new circuits. However, MANY times it is not realistic to get brand new wires inside of existing construction condo walls without holes to assist getting wires from one point to another. We are not drywall contractors and we are unable to repair any required drywall holes.
  I am very sorry that you were not satisfied with our work as many other customers have been for the past 43 years. If you would like to discuss further, please call our office at ************.