Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DHL GUAM/UNITED STATES contracted to deliver via its Private Courier a Privately Individualized Charitable conferral to an Indigent Aid recipient in ******* to our Private Charities, and received full compensation against the contract at $247.99 ( Receipted ) . At Origin, we solicited that DHL provide a DECLARATION FORM for Customs purposes, but the Vendor expressly failed to provide any such documentation, assuming FULL LIABILITY for any miscarriages or issues with regards to Final Delivery. Moroccan Customs has for weeks now been exploiting this articulation gap as created by DHL, and we have asked its LEGAL COUNSEL to articulate to this gap by clarifying to the foreigners customs its own Error of Omission, and acknowledging the Charitable and NON-COMMERCIAL nature of the disposition, and on that basis secure CLEARANCE for the article at apparent dispute. We can make INTERNAL COMMUNICATIONS fully available to your Investigations Team, and ask you to reach out, DIRECTLY on the action of this complaint, to *************************, *******************************, and ***********************, respectively. We have comprehensive details on this issue, and are merely seeking to have DHL redeem/fulfill its Legal Contract!

  Business Response

  Date: 06/28/2024

  Dear *************************,

  Upon further review of your issue we will require further details, can you please provide a valid shipment number or tracking number to help determine if this is a DHL Global Forwarding shipment or a DHL Express shipment.  The document you provided is not a valid number within our system. 

  Thank you,

  *******************************

  Executive Response Team

  Customer Answer

  Date: 06/28/2024

  This is in directly reply to the *** representative's evident request for a Tracking Number, which, we felt that we had already provided. That Number happens to be; **********. 

  The "Accept"/"Reject" modality is inappropriate method for presenting an acknowledgement to the Company's current pattern of reply and engagement, therefore I simply provide to this " additional information " instead.

  Customer Answer

  Date: 06/29/2024

  " Dear MS. *********************; 
  
  
  Referencing the equitable DISPUTE at recorded resolution, care of the B.B.B. #. 21766570, MS. FLORES has been managing the diverse tie-ins of the acquired, and abnormal travesty, and these are the prescient steps which are proposed unto the hypothetical " parties " as that would prove constructive, and mutually FINAL with regards to mediating a final reconciliation of D.H.L.'S assumed, legal, yet abnormally unredeemed PRIVATE contract at final, and faithful disposition; 
  
  
  D.H.L. will ; 
  
  
  Please CONFIRM the 150 Euro re-imbursement to myself, directly, as the penalty of D.H.L.'s self-created Customs Declaration Failure, by which it has, itself, augmented a vast amount of irresponsible collateral damage to both the Sender and ( the Needy ) Recipient. 
  Upon EXPLICIT confirmation of an inter-bank re-imbursement between us, I shall facilitate assurance to the D.H.L. MOROCCO team for direct duties payment, at indeed, D.H.L.'s behalf. 
  *************;Customs to provide this cost as an INVOICE, AND legally surrender the article ( that ought have been stored with D.H.L. *******, and not with Customs )  AND the Dispute.
  D.H.L. MOROCCO shall REMIT this invoice to me, and HOLD the article till its representatives receive direct payment, and clear this payment with Customs. 
  Upon payment, D.H.L. UNITED STATES pursues a direct reimbursements of its own self-created liabilities. 
  Upon clearance, parcel to be at last delivered to the thrice WRONGEDrecipient, a MORAL burden to D.H.L. Operations alone, since it claims Justice by asserting its " relationship " with D.H.L. Customs, while profoundly breaching the contract it originated with the Sender. 
  Thank You for your Due Cooperation, going forward! 
  
  
  Ever Truly; *********.
  ********************** **********, M.S.M.A, SUI IURIS
  D.O.I., SATURDAY, JUN. 29, 2024, A.D./M.X. "

  Customer Answer

  Date: 06/29/2024

  " Dear MS. *********************; 
  
  
  Referencing the equitable DISPUTE at recorded resolution, care of the B.B.B. #. 21766570, MS. FLORES has been managing the diverse tie-ins of the acquired, and abnormal travesty, and these are the prescient steps which are proposed unto the hypothetical " parties " as that would prove constructive, and mutually FINAL with regards to mediating a final reconciliation of D.H.L.'S assumed, legal, yet abnormally unredeemed PRIVATE contract at final, and faithful disposition; 
  
  
  D.H.L. will ; 
  
  
  Please CONFIRM the 150 Euro re-imbursement to myself, directly, as the penalty of D.H.L.'s self-created Customs Declaration Failure, by which it has, itself, augmented a vast amount of irresponsible collateral damage to both the Sender and ( the Needy ) Recipient. 
  Upon EXPLICIT confirmation of an inter-bank re-imbursement between us, I shall facilitate assurance to the D.H.L. MOROCCO team for direct duties payment, at indeed, D.H.L.'s behalf. 
  *************;Customs to provide this cost as an INVOICE, AND legally surrender the article ( that ought have been stored with D.H.L. *******, and not with Customs )  AND the Dispute.
  D.H.L. MOROCCO shall REMIT this invoice to me, and HOLD the article till its representatives receive direct payment, and clear this payment with Customs. 
  Upon payment, D.H.L. UNITED STATES pursues a direct reimbursements of its own self-created liabilities. 
  Upon clearance, parcel to be at last delivered to the thrice WRONGEDrecipient, a MORAL burden to D.H.L. Operations alone, since it claims Justice by asserting its " relationship " with D.H.L. Customs, while profoundly breaching the contract it originated with the Sender. 
  Thank You for your Due Cooperation, going forward! 
  
  
  Ever Truly; *********.
  ********************** **********, M.S.M.A, SUI IURIS
  D.O.I., SATURDAY, JUN. 29, 2024, A.D./M.X. "

  Business Response

  Date: 07/01/2024

  Based on the above additional communication from ***************************** we have been able to identify that this is for DHL Express and not for DHL Global Forwarding.  I will be forwarding these details over to the Office of the President for DHL Express and ask that this be moved to our sister company DHL Express on the BBB site for them to respond.  

  Thank you,

  *******************************

  Customer Answer

  Date: 07/03/2024

  Greetings MS. ***********;;
  
  I believe it has been adequately and comprehensively established, that for the purposes of the foreign customs, both the SENDER and the RECEIVER is the COMPANY D.H.L., and NOT the personal sender, and the personal receiver, whom D.H.L. has shrewdly aimed to deflect its own oversight burdens, while LEGALLY executing a evident disservice from the very inception of this process, primarily, by INTENTIONALLY AVOIDING PROVIDING A CUSTOMS DECLARATION FORM TO THE INDIVIDUAL SENDER AT ORIGIN ( UNITED STATES OF AMERICA ) , even, and especially after that this convention was so legally, and personally, REQUESTED ( so as to correctly declare to the charity ) . 
  
  MOROCCAN Customs has shrewdly exploited this absence, and for all relations with them, and the NON-NEGOTIABLE AND FINAL 150 EUROS that they ultimately demand (from D.H.L. *************/*******/D.H.L. ) , the intended recipient is legally, D.H.L. MOROCCO (who must, therefore pay it), while the intended sender, legally, is D.H.L. UNITED STATES (who must, equally, pay it). 
  
  D.H.L. has been paid $247.99 at PREMIUM costs for legally delivering to the recipient an article that it alone is solely responsible for finalizing due diligence upon, however, D.H.L. has instead amassed, through the primary 69 days of my counted professional services, a directassessment of $17,111.31, whose OBLIGATION has been correctly rendered to its SUPPLY CHAIN legal counsel, *************************, whose own representations astonishingly continue to remain problematically ABSENT to the issue, where it should rather instead be PRESENT and active.
  
  D.H.L., therefore, is DOUBLY indebted to this individual sender, who owes absolutely no duties, including imaginary duties of hypothetical compliance, which neither the individual sender, nor the individual recipient owes in relation to D.H.L. or " ************;".
  
  The individual sender, who makes it no mystery, that he is an active and engaged *********, has been practising both legal and executive restraint, and deliberately forestalling LEGAL ACTION against D.H.L. *************, which any other professional, in this individual's position and personal legal capacity, would conventionally not hesitate to directly initiate against th company. 

  The purpose for this FORBEARANCE, however, to render the spirit of CHARITY fruitful, and indeed " .... long suffering .... " ( as ********* principles require ) , since the public and instruments in BOTH lands are CLEARLY VOID of its true capacities, and the EXAMPLE of CHARITY is intended to effect beneficial transformations higher than man, unto the otherwise consistently wronged, rejected, or un-represented abject peoples, and indeed, the rather personal " integrity " of D.H.L. employees. 
  
  The effects of these delays, furthermore, are DAMAGING to the recipient, who also happens to be a patient, and has remained in urgent need of communication tools so as to be able to undertake to clinical correspondence obligations relative to their local doctor, who can not effectively communicate with the client. 
  
  The individual recipient absolutely will not accommodate, over-extend, or " cooperate " with WORTHLESS bureaucracies unworthy of their very presence within the sovereign territory, and rather, it behooves D.H.L. MOROCCO to finalize the OBLIGATORY delivery. 
  
  To do this, please insist upon your own counterparts in ******* ( D.H.L. ) to take responsibility for OBTAINING and PRESENTING to us, a FINAL CUSTOMS TAX INVOICE made out to D.H.L. MOROCCO at the 150 EUROS rate, and effectively because its counterpart, D.H.L. UNITED STATES AND SUBSIDIARIES FAILED to provide, both before, and after the shipment, the appropriate CUSTOMS DECLARATION FORM convention, an issue that MR. SMOLIK'S redoubled legal negligence has only further compounded, and rendered an intentional PRIVATE Tort at the sole liability of D.H.L. alone, and NONE unto individual recipient/sender, whose legal position, is clearly superior, over and against that of any other in the arrangement. 
  
  Once this OFFICIAL INVOICE from the MOROCCANS are received, as instructed, I shall initiate DIRECT payment commitment to this sum to D.H.L. *******, AND demand inter-bank internal reimbursement within the UNITED STATES OF AMERICA from D.H.L. *************, purely as a courtesy. 
  
  There is no other " protocol ", since it is D.H.L. UNITED STATES that cares not to adhere to standard protocol, just as " MOROCCO " has no public law of responsibility, and only deserves to be dishonored, and no one is honoring their behavior on their own principle. We are CORRECTING our own errors, and as THE UNITED STATES OF AMERICA, and even this " WE " is exceedingly generous, and imaginative.  
  
  MS. ***** HARBRUCKER is internally cc'ed, and is requested to offer deliberations appropriate to the B.B.B. consumer reporting legal convention. 
  
  
  Thank You! 
  ********************** **********, M.S.M.A., SUI IURIS
  D.O.I., JUL. 03RD., 2024, A.D./M.X. 
  ________________________________________________________
  
  
  On Wed, Jun 19, 2024 at 10:20?PM *************************** (DHL US) <******************************> wrote:
  
  Hello *********,
  
  I have been out of the office today is my first day back. Please excuse the delay.
  
  During my absence it appears my team has been diligently working on this however there is still no resolution. According to the local government they are requiring that ******************************************* order for this shipment to be released. This is out of DHLs control as the destination has indicated this is being asked by local government officials. This is not a DHL fee that is being asked once local customs asks for fees to be paid there is nothing DHL can do. 
  
  I have offered to pay the fees however this was rejected by local customs as we have been informed that this amount due needs to be paid by the receiver.  
  
  Please let me know if there is anything more I can do for you.
  
  
  Thank you for choosing DHL.
  
  Regards,
  
  ***************************
  Sr. Supervisor - ****** of the ********** ****** Media,
  and Complaints
  
  DHL Express
  1910 W Rio Salado Pkwy
  Tempe, AZ 85281
  U.S.A.
  
  ******************************

  
  

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21766570
  
  

  Greetings MS. ***********;;
  
  I believe it has been adequately and comprehensively established, that for the purposes of the foreign customs, both the SENDER and the RECEIVER is the COMPANY D.H.L., and NOT the personal sender, and the personal receiver, whom D.H.L. has shrewdly aimed to deflect its own oversight burdens, while LEGALLY executing a evident disservice from the very inception of this process, primarily, by INTENTIONALLY AVOIDING PROVIDING A CUSTOMS DECLARATION FORM TO THE INDIVIDUAL SENDER AT ORIGIN ( UNITED STATES OF AMERICA ) , even, and especially after that this convention was so legally, and personally, REQUESTED ( so as to correctly declare to the charity ) . 
  
  MOROCCAN Customs has shrewdly exploited this absence, and for all relations with them, and the NON-NEGOTIABLE AND FINAL 150 EUROS that they ultimately demand (from D.H.L. *************/*******/D.H.L. ) , the intended recipient is legally, D.H.L. MOROCCO (who must, therefore pay it), while the intended sender, legally, is D.H.L. UNITED STATES (who must, equally, pay it). 
  
  D.H.L. has been paid $247.99 at PREMIUM costs for legally delivering to the recipient an article that it alone is solely responsible for finalizing due diligence upon, however, D.H.L. has instead amassed, through the primary 69 days of my counted professional services, a directassessment of $17,111.31, whose OBLIGATION has been correctly rendered to its SUPPLY CHAIN legal counsel, *************************, whose own representations astonishingly continue to remain problematically ABSENT to the issue, where it should rather instead be PRESENT and active.
  
  D.H.L., therefore, is DOUBLY indebted to this individual sender, who owes absolutely no duties, including imaginary duties of hypothetical compliance, which neither the individual sender, nor the individual recipient owes in relation to D.H.L. or " ************;".
  
  The individual sender, who makes it no mystery, that he is an active and engaged *********, has been practising both legal and executive restraint, and deliberately forestalling LEGAL ACTION against D.H.L. *************, which any other professional, in this individual's position and personal legal capacity, would conventionally not hesitate to directly initiate against th company. 

  The purpose for this FORBEARANCE, however, to render the spirit of CHARITY fruitful, and indeed " .... long suffering .... " ( as ********* principles require ) , since the public and instruments in BOTH lands are CLEARLY VOID of its true capacities, and the EXAMPLE of CHARITY is intended to effect beneficial transformations higher than man, unto the otherwise consistently wronged, rejected, or un-represented abject peoples, and indeed, the rather personal " integrity " of D.H.L. employees. 
  
  The effects of these delays, furthermore, are DAMAGING to the recipient, who also happens to be a patient, and has remained in urgent need of communication tools so as to be able to undertake to clinical correspondence obligations relative to their local doctor, who can not effectively communicate with the client. 
  
  The individual recipient absolutely will not accommodate, over-extend, or " cooperate " with WORTHLESS bureaucracies unworthy of their very presence within the sovereign territory, and rather, it behooves D.H.L. MOROCCO to finalize the OBLIGATORY delivery. 
  
  To do this, please insist upon your own counterparts in ******* ( D.H.L. ) to take responsibility for OBTAINING and PRESENTING to us, a FINAL CUSTOMS TAX INVOICE made out to D.H.L. MOROCCO at the 150 EUROS rate, and effectively because its counterpart, D.H.L. UNITED STATES AND SUBSIDIARIES FAILED to provide, both before, and after the shipment, the appropriate CUSTOMS DECLARATION FORM convention, an issue that MR. SMOLIK'S redoubled legal negligence has only further compounded, and rendered an intentional PRIVATE Tort at the sole liability of D.H.L. alone, and NONE unto individual recipient/sender, whose legal position, is clearly superior, over and against that of any other in the arrangement. 
  
  Once this OFFICIAL INVOICE from the MOROCCANS are received, as instructed, I shall initiate DIRECT payment commitment to this sum to D.H.L. *******, AND demand inter-bank internal reimbursement within the UNITED STATES OF AMERICA from D.H.L. *************, purely as a courtesy. 
  
  There is no other " protocol ", since it is D.H.L. UNITED STATES that cares not to adhere to standard protocol, just as " MOROCCO " has no public law of responsibility, and only deserves to be dishonored, and no one is honoring their behavior on their own principle. We are CORRECTING our own errors, and as THE UNITED STATES OF AMERICA, and even this " WE " is exceedingly generous, and imaginative.  
  
  MS. ***** HARBRUCKER is internally cc'ed, and is requested to offer deliberations appropriate to the B.B.B. consumer reporting legal convention. 
  
  
  Thank You! 
  ********************** **********, M.S.M.A., SUI IURIS
  D.O.I., JUL. 03RD., 2024, A.D./M.X. 
  ________________________________________________________
  
  
  On Wed, Jun 19, 2024 at 10:20?PM *************************** (DHL US) <******************************> wrote:
  
  Hello *********,
  
  I have been out of the office today is my first day back. Please excuse the delay.
  
  During my absence it appears my team has been diligently working on this however there is still no resolution. According to the local government they are requiring that ******************************************* order for this shipment to be released. This is out of DHLs control as the destination has indicated this is being asked by local government officials. This is not a DHL fee that is being asked once local customs asks for fees to be paid there is nothing DHL can do. 
  
  I have offered to pay the fees however this was rejected by local customs as we have been informed that this amount due needs to be paid by the receiver.  
  
  Please let me know if there is anything more I can do for you.
  
  
  Thank you for choosing DHL.
  
  Regards,
  
  ***************************
  Sr. Supervisor - ****** of the ********** ****** Media,
  and Complaints
  
  DHL Express
  1910 W Rio Salado Pkwy
  Tempe, AZ 85281
  U.S.A.
  
  ******************************

  
  
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it has been 25 days. our pallet is not picked up from the origin. DHL is lying to us every day. Different people contacting us and having us tell them same story.We are very sick of this. They caused us too much loss

  Business Response

  Date: 08/25/2023

  Hello ****,  I am sorry to hear about your recent issue with a missed pickup.  In order to be of assistance can you please provide us with a hawb or tracking number so that we can determine how to resolve your issue as well as any DHL personnel with whom you are already working on this issue ?

   

  thanks and regards,

  *******************

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lost or stole a package that were supposed to deliver. Instead, they say that i cannot request an "investigation" until they stop updating the status for 2 weeks. Then they set their website to update with the current time every time it has refreshed, so the 2 weeks will never pass.

  Business Response

  Date: 06/20/2023

  Hello ******,

  Your shipment is moving with DHL eCommerce.  This BBB complaint was raised against DHL Global Forwarding.  I have asked our colleagues at DHL eCommerce to respond to this complaint and have also asked BBB to redirect this complaint to DHL eCommerce.

  best regards,

  ******

• Initial Complaint

  Date:06/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a limited edition item from a vendor that ships from Europe.The item shipped on April 25th, 2023 and the last scan was on April 27th, 2023. There have been no further updates by DHL on this package. The last scan shows that it was at their facility in *******. DHL will not take any steps to help locate the package or to do any kind of trace on the package. I suspect that DHL possibly stole the item and an employee kept it.The DHL tracking # for my package is ****************.

  Business Response

  Date: 06/20/2023

  Dear **********,

  This BBB was assigned to DHL Global Forwarding.  We are the heavyweight, commercial division of DHL.  Your package is being handled by our sister company DHL eCommerce.  I have forwarded your complaint to DHL eCOmmerce for resolution.

  best regards,

  *******************

• Initial Complaint

  Date:11/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE **** CONTAINING THIS TRACKING NUMBER WAS NEVER DELIVERED ******************************

  Business Response

  Date: 11/14/2022

  Hello ****************,

  You have submitted this BBB complaint to DHL Global Forwarding.  We are the heavyweight, commercial division of DHL.   

  Can you advise whether your shipment is moving with one of our sister divisions - DHL Express or DHL eCommerce ?

  The tracking number you provided is not one of ours but is a ** ************** tracking # - 420441099374810912401147049994, which shows as delivered Nov 11, **** in ********* **.

  best regards,

  ****************

• Initial Complaint

  Date:10/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package had been in the facility for over a week and has not moved. I am getting a package from Jacked Factory. The tracking number is **********************

  Business Response

  Date: 10/12/2022

  Dear ******************,

  This BBB complaint was filed against DHL Global Forwarding.  We are the heavyweight, commercial division of DHL.  Your package is moving with our sister company - DHL eCommerce.  I have forwarded this complaint to DHL eCommerce for resolution.  

  thank you and best regards,

  ****************

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since this was our first time importing from *****, we wanted to simplify as much as possible. In that spirit we decided to use *** as our forwarder, it was much more expensive than by sea, but they provided a quote with all the charges included, a 13 day airport-to-door delivery and the *** reputation.What a mistake!It all started looking good, I got a quote that transformed into a booking:PLACE OF ACCEPTANCE | NGB PLACE OF DELIVERY | ************- To -Door | 13 days delivery So far so good. Being our first import from ***** I was proactive and wanted to be sure everything was lined up before the shipment was ready to be delivered to *** in ***** so I contacted *** and provided all the documentation. Then the issues begin. First they contacted the factory without my permission and asked them to deliver in ******** instead of NGB. My factory contacted me ****** because that was not in our contract. Then, after they accepted the cargo in NGB they asked me to pay for the trucking to ******** because NGB is not an international airport. I told them that my booking clearly states *********** as the place of acceptance, but they insisted. They shipped the cargo 10 days later because the planes were full, even if I had a booking. Then, it shows as "awaitng clearance" for a few days so I contacted ***. I was asked to provide all the already presented documentation again, Six days passed and the shipment still in customs so I contact *** again: What is the tariff number? they asked. They had that information over a month before. All the documentation that I already provided was missing and if I hadn't initiated contact the cargo would seat there forever. It took 5 weeks to deliver not 13 days. 2 months later I am contacted by a *** collector regarding pending invoice, she admitted that *** didn't send the invoice because they didn't have my email.Now they want to charge me more than the quote including double charging clearance fees.

  Business Response

  Date: 08/22/2022

  Hello ****************,

  I am sorry to hear about your recent poor shipping experience with DHL Global Forwarding.  In order to assist you further can you please provide me with our  house airwaybill ( hawb) for this shipment ?  l did not see it in your original complaint.   

  Thank you and best regards,

  ****************