Complaints

This profile includes complaints for D8 Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  D8 Gas

  8200 NW 27th St STE 101 Doral, FL 33122-1902

• 

  D8 Gas

  8200 NW 27 St STE 114 Doral, FL 33122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sold edibles to my daughter who has just turned 18 - she is NOT 21. The site did not require an ID to order.

• Initial Complaint

  Date:07/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The merchant in question has absolutely ZERO regard for the safety of children online. Their website contains no age verification script, they do not partner with any type of drug abuse foundations, and they are negligent in vetting who is ordering their products. All sales should require the scanning and verification of ID for all 50 states, and they do not. All you have to do is click a button. Parents have a reasonable level of care to uphold, but everyone has a job to put food on the table. These websites who are trying to keep their own business open should understand that not everyone is honest about their age.Not only are they selling this weed to minors, but they aren't even making returns easy. The box contains no documentation about shipping, the label does not contain the business name, and their old contact page lists a fake address in *********. And what about my child? They spent their hard-earned money expecting to smoke weed, and now that I have to take it away, they lose what they illegally paid for (enabled by D8 Gas), and don't even get their money back.This business needs to do better or needs to be shut down.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They took my money and said they shipped my order on 1-22-24, gave tracking # and it never went past "Label Created" stage (It's **** , I messaged them 4 days later asking what was going on and why my order wasn't shipped. They say it was shipped...but the tracking number says it wasn't and still to this day 8 days later says it has not been shipped. I exchanged emails with this dude and after waiting the whole weekend, he finally emails me saying he was sorry blah blah and gave me a coupon code that was supposedly worth more than my order total was plus free shipping. THE **** DOESN'T EXIST. And now he wont respond to me and it's been over 24hrs. They think they can just punk ppl and play with their money. They took my money and have not given me what I paid for. This garbage was acceptable in 2005, but you don't do this c*** in 2024. This is straight trash service and ive never had worse experience as a customer in any online setting the past 15 years. And the worst thing is I used the only $ I had in my disposable budget so I can't just get it somewhere else. They have my money and wont give me what I paid for.AS YOU CAN SEE from "D8 2.png" *** PROVES THEY ARE LYING. They say they shipped 1-21-23 , but *** tracking info and still to this day, says and I QUOTE "Shipper created label, *** has not received package yet"This is fraud. This has wasted over 10 days of my time, my money and emotional capital. Coupon code email "Here's a $100 store credit coupon which will also ***** free shipping: 253647credit Feel free to grab whatever you'd like. I'm very sorry about the inconvenience.I will not be happy with a simple refund at this point. The 10 days of my time, stress and frustration this has caused is in my opinion akin to interest. They need to make up for this as they have also ignored me 2 days now Emails can be provided if needed.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from them and they said it will relax you and let you sleep. The product didnt have any affect on me. So I wanted a refund because it was $30 and I dont have that money just to give to a company that approves fraud. And thats what this was. Was fraud. A misrepresentation of the product

  Business Response

  Date: 12/06/2023

  Hi ******, We understand your concern regarding the product you purchased. We strive to make sure that our customers enjoy the products they purchase from our site. We stray away from claims that any product will have an effect, in turn we only report what a majority of our customers report back to us regarding products. We have an outstanding customer service team that will help get this resolved given they are contacted through he appropriate channels via email or by text message. I strongly recommend you to pursue either of those channels so you can be attended to accordingly. Our main goal is to understand which of the products from your purchases you are referring to and overall rectify the situation. Looking forward to a positive outcome. Please let me know via ********************************* if you have any concerns or we can continue the conversation there. Thank you! 

• Initial Complaint

  Date:06/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After looking through transactions on an account that my son has, I discovered that on 6/5/23 my 17yr old son was able to purchase a product from D8Gas.com for $35.95. First off, no minor should be able to go on your site and purchase these products. You, as a business are responsible for ensuring that the customers buying your products are in fact 21 or over. I emailed you about this issue on 6/12/23 with no response. That being said, I have filed complaints with the **** ** Attorney General, GA ********** of ******** as well as the ** ********** of ******** and Professional Regulation and am also looking to take legal action for your negligence.

  Business Response

  Date: 06/14/2023

  Hi ******,

  This is in response to your BBB complaint against D8 GAS. Please know that we take selling to Minors very serious. Looking into the contact information provided here I am unable to locate or associate an order in our store. Please either text or email our customer service ************** or ********************************* so we can gather some more information and take a closer look into this situation. Prior to continuing on our store, all customers must agree that by shopping on our site that they are of legal age to consume our products. It is important to ** that we see through this matter to not only resolve it for you but to take a closer look and action into what could have caused this and implement a fix, should one be needed. Thank you for bringing this to our attention. In your outreach please ask to speak to myself, ******, so I can personally help you get this resolved. 

   

  Thank you ************* 

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 20182238
  
  I am rejecting this response because:

  I emailed you about this issue on the night of 6/12 and did not receive a response. I would rather continue to communication through this avenue.

  The order would have been placed by my minor son, not me. His information would be as follows:

  ***************************

  160 ****************

  **********, ** 30117

  **************

  I have also included the transaction from his Youth Account showing that he in fact made a purchase from your site on 6/5.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/21/2023

  Hi ******,

   

  Thank you for getting back to me. I have issued a refund for the order. (receipt attached). Additionally I have allocated resources from our tech department to investigate what caused your son to be able to purchase as well as implement a solution to prevent this from happening again including blocking his account. 

   

  Please let me know if there is anything else I can do for you. 

  **************** 

   

   

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/27/2022, D8 Gas (A K ********** **** dba D8 Gas) shipped four ****mg HHC disposable cartridges to my minor son. We live in *****, and THC, HHC, Delta-8 and all similar cannabinoid compounds are illegal for anyone to possess or use. Additionally, their 'age verification process' is entirely inadequate, allowing them to ship these illegal substances to minors in *****, my son being one of them. This is very clearly a feature of their website, not a bug. I would like confirmation from this business that they will never ship any of their products to my son, or my address, ever again, for any reason. My minor son's name is *************************, and I will attach images of their invoice, shipping package, and product.

  Business Response

  Date: 08/01/2022

  In response to **** Osgoods complaint with the BBB regarding D8 GAS. 

  On June 25th 2022 an order was placed on our online store for a total of $80.50 by a *************************. Upon receiving the package on July 1st, *************************, Landons father, contacted our company as a concerned parent regarding his sons purchase on our site. The first contact by ************************* was threats across several different companies, and agencies as he was looking for no sort of consensus or resolution. Being that his message arrived at 5pm local time on the Friday before the 4th of July weekend there was a delay in the response. The first response from D8 Gas to ************************* on July 4th explained that we would refund his order, investigate what happened on our side that allowed his son to purchase the products in a prohibited state, and blacklist his address directly to specifically restrict his home from ever receiving our products again. 
  
  In regards to the ability to purchase illegal substances in *****. This has and will never be an intent of D8gas. Due to the ever-changing laws surrounding Delta 8 and similar cannabinoids, D8gas is constantly testing for more efficient ways of restricting certain states, such as ***** from being able to successfully purchase. Unfortunately, as explained to ************************* at the time of his sons checkout, the installed plugin failed. We have since completely changed the plugin and assured that customers in states that restrict these products cannot successfully purchase said products, including the state of *****. 
  
  In regards to the, as claimed by, ************************* inadequate age verification process. The currently installed Age Verification pop-up will prompt visitors to the site to either confirm or deny if they are 21 years or older. At the current time, this age popup is the industry standard to assure the users of the website are of the required age. By clicking the yes the user agrees that they are of 21 years of age and accepts all responsibility of access, browsing, and purchasing the products for sale. D8gas has and will always be available for a prompt response to any issues that *** arise, such as this one with *************************. 
  
  We believe that this response, in addition to the ones sent directly to ************************* initially, will provide confirmation that we will never ship to his son or his address.