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Business Profile

Hair Care

Monat Global Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Care.

Reviews

Customer Review Ratings

1.04

Average of 24 Customer Reviews

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Review Details

  • Dana H

    Date: 02/12/2025

    Dana H

    Date: 02/12/2025

    This is a completely unprofessional company. I have been attempting to get a refund for products for one month now. Unresolved, Unprofessional. Will NEVER recommend this company to anyone. Also the products to do not work!

    Monat Global Corp.

    Date: 02/13/2025


    Hello **** , 

    Thank you for taking the time to contact us with your concerns regarding your experience with MONAT. We have verified you are a Market Partner with MONAT Global.

    We have verified a refund has been processed for $225.87 on 1/21/2025 to the card ending in #****. 

    If the card has been replaced, you will need to add the new card to the account and the refunds team will take a further review of the previous refund.

    We appreciate your patience as we reviewed your complaint.

    Warm Regards, 
    MONAT Support

  • Greg H

    Date: 12/28/2024

    Greg H

    Date: 12/28/2024

    I really enjoy gasoline hair products thanks for the receding hair line

    Monat Global Corp.

    Date: 12/30/2024

    Hello Mr.*****,

    Thank you for taking the time to contact the Better Business Bureau (BBB) with your concerns regarding your experience with Monat. After researching your account, we are not able to locate a MONAT account with the information provided.

    We are sorry to hear about your experience. We suggest you stop using the products and contact your physician.

    We were not able to locate any recent contact to MONAT to request the termination of your account. 

    Please provide account information for further assistance.

    Warm Regards,

    MONAT Support

  • Jessica D

    Date: 08/23/2024

    Jessica D

    Date: 08/23/2024

    They charged my card fraudulently. When I asked for a refund I had to pay to send the product back and they didnt not refund shipping and handling. I was signed up by the market partner who did not disclose the correct information how things worked. They used their credit card and then when I logged in changed to my info. I was not informed of their policies. So I removed my card info from the website. They still charged my account and refused to refund me correctly.

    Monat Global Corp.

    Date: 08/26/2024

    Hello ******* ,


    Thank you for taking the time to contact the Better Business Bureau (BBB) with your concerns regarding your experience with Monat. After researching your account, we found that you were enrolled as a VIP Customer with ********************.

    We have verified the enrollment email with the VIP agreement was sent to **************** on February *******. It is the consumers responsibility to review the VIP agreement. There is a 30-day 100% money back guarantee, excluding shipping and handling. 


    We have confirmed the account has been terminated per your request.

    Thank you,

    MONAT Support

  • Bea T

    Date: 07/15/2024

    Bea T

    Date: 07/15/2024

    Ive used Monat for awhile and nothing seem to be working after being told it takes time but yet I was balding!!!!! Clumps of hair everyday keeps falling and I stopped using it and complained to the rep who sold me on the products and she told me it works for her and her wife Im like well Im going to use natural stuff from now on DO NOT USE MONAT!

    Monat Global Corp.

    Date: 07/16/2024

    Hello ************ , 

    Thank you for taking the time to contact the Better Business Bureau (BBB) with your concerns regarding your experience with Monat. After researching your account, we found that you are enrolled as a *** Customer with ********************.

    We are so sorry to hear about your experience. You may want to discontinue using the product.

    We have verified the last order placed was October 2020 and you no longer receive flexships. If you choose to terminate the *** account, please contact our ************* team for further assistance. 

    Phone: ************

    Warm Regards, 

    MONAT Support

  • Jessica N.

    Date: 02/22/2024

    This business has sales and advertises for sales but makes it difficult to actually get the sale. You have to click on a banner and order the items on sale from a special window to actually get them on sale. Even when you do that, they may fail to take the discount. It was buy 2 get 2 free and they did not take the discount when I added it to my cart. It was only after I ordered it that I realized that it failed to take the discount so I had to cancel my order. They deliberately make it difficult to benefit from the sales that they advertised.

  • Laura M

    Date: 01/18/2024

    Laura M

    Date: 01/18/2024

    Worst company ever. Dont bother wasting your money signing up for VIP. ******* *** **** They make you do 2 flex shop orders and only certain products can be a flexship & if you dont do both they make you pay to cancel after already paying to signup. MLM at its finest.

    Monat Global Corp.

    Date: 01/19/2024

    Hello ************** ,


    Thank you for taking the time to contact us with your concerns regarding your experience with MONAT products.  We have validated you are enrolled as a VIP customer. 

    You enrolled on October 10,2021, there was a Three-qualifying flexship requirement of $84 usd or more. 
    We have validated you completed only the enrollment Order# ********. There was a Early Termination Fee of $19.00. 

    As a courtesy we have waived the *** and you will no longer receive shipments. 

    Best Regards,

    Tasmiyah E. 

  • sheri c

    Date: 09/24/2023

    sheri c

    Date: 09/24/2023

    Monat does not post all customer product reviews. They offer specials without providing the details, resulting in customers either spending more or having their order cancelled - without any communication. For example they often have a BOGO deal but only 20 products are eligible (not disclosed). The *** customer service refers to are for VIPs not ***************. If you write the company with a concern they do not respond. If you change from a VIP to a Market Partner and want to go back to a VIP you have to cancel your account.

    Monat Global Corp.

    Date: 09/27/2023

    Thank you for sharing your concerns with us ***** ,

    It is of our utmost interest to know more details about your concerns not being responded to.  Regarding our Flash Sales and Promotions, not all products in our menu will be part of a particular promotion from time to time, we aim to give our customers sales with our most famous products! Our reviews can be found by our customers when they select a product and view the details. 


  • Jacqueline L

    Date: 07/12/2023

    Jacqueline L

    Date: 07/12/2023

    I tried to cancel my membership after 5 years as a VIP member and was told that I first had to place an order for the first order I ever place with them FOLLOWED BY 2 MORE ORDERS OF $84 OR MORE. So to cancel my membership, I would have to spend over $250! How is this legal? It shouldn't be.I then was told I could cancel early after paying a $25 fee, but only after first being told that I had to complete these 3 orders and making a stink over it. I hope that a law goes into place soon that will make this kind of scam illegal.

    Monat Global Corp.

    Date: 07/18/2023

    Hello Ms. ********** ,

    Thank you for taking your time to contact the Better Business Bureau with your concerns. We have verified you are a VIP Customer **********************. 
    We have verified you enrolled as VIP with the 3 qualifying flexship requirement in 2019. We have validated the flex ship has been cancelled and there is not an Early Termination Fee required. You will no longer receive the automatic shipments. 


    Warm Regards,

    MONAT Support

  • Iustinela E

    Date: 06/23/2023

    Iustinela E

    Date: 06/23/2023

    They ****!!! I called customer service 2 days ago and I was on the phone with them 1/2 hour so they can move all my customers flexships to a different day and the guy I spoke never did it. I woke up today getting messages from my customer why the flexship wasn’t done and they are suppose to get charged next day. Now that they make millions of dollars they don’t care AT ALL about their VIP’s or Market Partners. I’ve called and complain and nobody gives a shit. Products containers are super cheap and if you keep it in the sun the rose gold peels off. People complain about hair loss from this company left and right and I never paid attention when I joined the company. It’s the worst mistake of my life. Now i constantly have to call them to check after them if they did they work. It’s horrible. They hire Customer service in India and Philippines and they have no idea what to do, they can barely understand and don’t give a **** about our customers or the fact that they can get charged if they don’t post pone their orders. NOBODY gives a shit about the customers or the market partners!!!!! Stay away from this company!!!!!! I wish I paid attention to the comments of other people before I joined!!!!!

    Monat Global Corp.

    Date: 06/30/2023

    Hello **************,

    Thank you for taking your time to contact the Better Business Bureau with your concerns. We have verified you  are a Market Partner with MONAT Global. 
    Reminder email sent to the *** and Sponsor 7 days prior to process date. Flexship template (cart) has to be updated 24 hours prior to run date if any changes are requested.

    The MONAT *** ***************** is a *************************** available to *** Customers in US/CAN/AUS/** Markets. This new system enhancement will provide the upline Market Partner with the ability to push the date/frequency of their consented Level 1 ***s.? ***s are required to provide consent during enrollment or any time afterward on their My Account page.?

    Please feel free to contact our ************* team with any concerns, regarding products and or packaging.  


    Warm Regards,

    MONAT Support

  • Emily H

    Date: 04/12/2023

    Emily H

    Date: 04/12/2023

    I paid way too much money just for my hair to fall out even more. I brought this up with my rep and she just said "youve only been using it for 2 weeks". Doesnt matter how long ive been using it I tried to continue with it and its been a month. Today I decided to try going back to my regular shampoo and conditioner and i had significantly less fallout from just one wash. This is ridiculous

    Monat Global Corp.

    Date: 04/13/2023

    Hello ************ ,

    Thank you for taking the time to contact the Better Business Bureau (BBB) with your concerns regarding your experience with Monat. After researching your account, we found that you were enrolled as a VIP Customer with **********************. 

    We are so sorry to hear about your experience. You may want to discontinue using the product. We have a ************ Specialist who we can put you in touch with at your earliest convenience to discuss your concern in detail. Please contact us at *************************** stating that you would like to speak with a ************ Specialist and include, the best date and one-hour time window within our business hours you will be available for a call back. 

    We have canceled the Flexship on the account, and as a courtesy the Early Termination Fee of $19 usd has been waived. 

    Warm Regards, 
    MONAT Support

Monat Global Corp. is NOT a BBB Accredited Business.

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