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          Business Profile

          Online Retailer

          Anime Figure Store

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            02/20/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On Nov. 25, 2023, I purchased two items from The Anime Figure Store online via their website anime-figure-store.com. The transaction was Order #AFS-1539. The overall purchase was for: Figure POP ****** vs Naruto - Naruto Shippuden 1 ($99.99) and Figure Naruto Uzumaki Kyubi - Naruto Shippuden 1 ($64.99).After a Black Friday discount, the total came to $148.48 which was paid via *************************** sent two items, neither of which was the correct item. The incorrect items were not packaged properly for shipping and one arrived broken. The boxes had also been severely damaged in shipping.I contacted the company and requested a full refund or to have the incorrect items returned and the correct items shipped. The company has declined to do so in subsequent emails, and has now only offered a 10% discount code off future purchases. This is completely unacceptable. I'd like to register this official complaint against them and request a full refund from the business.

          • Initial Complaint

            06/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased two items from this shop and only received one item I tried to be patient and wait on the other and contact their customer service but received no response, no help whatsoever ever there is no phone number to contact just an email and an address the tracking information provided states it can not be found even using the tracking website they provide.

          • Initial Complaint

            05/24/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            #AFS-1296 is the order number I placed on April 26th. They promised that my shipment would arrive in two to three weeks, but it has been many days and still no news. No shipping or shipping information for me either. I tried to contact them, but no matter how many emails I sent, no matter how many questions I asked, I still didn't get a response, and they didn't have the option of refunding, etc., so I want to complain to them, hoping to solve my online shopping problem.

          • Initial Complaint

            05/04/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order with this company on April 10, 2023. On April 18, 2023 I received an email giving me the tracking number of the item. I have not received this item and the tracking number is not correct. I have tried three or four times to contact the company through their contact ** tab on their website and have not received any response. The item purchased was for my son and cost over $50. I have been unable to find a phone number.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 2

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7452 NW 104th Ave C-101

          Doral, FL 33178

          Visit Website

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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