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Find a Location

Achieva Credit Union has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Achieva Credit Union

      PO Box 1500 Dunedin, FL 34697-1500

    • Achieva Credit Union

      12105 W Linebaugh Ave Tampa, FL 33626-1732

    • Achieva Credit Union

      2511 Lee Blvd Lehigh Acres, FL 33971-1413

    • Achieva Credit Union

      2127 Del Prado Blvd S Cape Coral, FL 33990-5529

    • Achieva Credit Union

      4379 Colonial Blvd STE 100 Fort Myers, FL 33966-1145

    Business ProfileforAchieva Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This is a credit union offering consumer and commercial banking services.

    Business Details

    This is a multi-location business.

    Find a Location

    Achieva Credit Union has 24 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Achieva Credit Union

        PO Box 1500 Dunedin, FL 34697-1500

      • Achieva Credit Union

        12105 W Linebaugh Ave Tampa, FL 33626-1732

      • Achieva Credit Union

        2511 Lee Blvd Lehigh Acres, FL 33971-1413

      • Achieva Credit Union

        2127 Del Prado Blvd S Cape Coral, FL 33990-5529

      • Achieva Credit Union

        4379 Colonial Blvd STE 100 Fort Myers, FL 33966-1145

      Location of This Business
      PO Box 1500, Dunedin, FL 34697-1500
      BBB File Opened:
      9/1/1998
      Years in Business:
      87
      Business Started:
      4/16/1937
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 60087 for this business, issued by Dept of Financial Service

      These agencies may include:

      Dept of Financial Service

      200 E Gaines St

      Tallahassee FL 32399

      (877) 693-5236

      https://www.myfloridacfo.com/

      Type of Entity:
      Corporation
      Alternate Business Name
      • The Achieva Foundation, Corporation
      • Preferred Community Bank
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      9:00 AM - 1:00 PM
      Business Management
      • Lisa Smith, Senior Vice President
      Contact Information

      Principal

      • Ms. Alicia D'Souza, Chief Compliance Officer

      Customer Contact

      • Mr. Gary Regoli, President/CEO
      • Ms. Tara Murphy, COO
      • Ms. Lisa Smith, CRO
      • Ms. Alicia D'Souza, Chief Compliance Officer
      • Lisa Smith, Senior Vice President
      • Ms. Linda Borton
      • Ms. Brenda O'Neil
      • Mr. J.Jeffrey Rice
      • Mr. Rob Bagans
      • Mr. Vince Scola
      • Mr. Michael Sheeley
      • Mr. John Toussel
      • Mr. Dave Cappuccilli
      • Mr. Richard Casey
      • Mr. Todd Rinehart
      Additional Contact Information

      Fax Numbers

      • (239) 303-9310
        Other Fax
      • (239) 574-4714
        Other Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      21 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/05/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      No one resolves issues. Achieva bounce you around to different departments and blame other companies. Ive called at least 5 time regarding this issue. The last call (On hold for 30+ minutes) Achievas representative said I would have to physically come into the branch and I am on a travel assignment out of state. This is regarding my elderly mothers electricity. She has medication that must be kept refrigerated & on a breathing device. I am incurring late fees and her electricity is in jeopardy of being disconnected. I scheduled a payment with Achieva CUs bill pay system on 5/21/2024 to be paid by 5/24/2024 to ************ Previously, the payment would be sent within 3 days, electronically. The new system stated the payment wouldnt reach *********** until 5/29/2020. Achieva now send out electronic checks?!?!? I called to informed *********** and they extended the due date until 6/10/2024. It is now 6/5/2024 and Duke informs me that the payment reached Duke and was recalled by Achieva CU on 5/22/2024 at 6:03pm (Transaction ID: ********. I did not cancel the payment. The payment amount is still missing out of my account and shows delivered on 5/29/2024. This is frustrating & being dismissed by those who have your money is borderline abusive. *** transferred out 80K from my saving from Achieva for their past errors and PLAN on taking my banking business elsewhere! Ive been a member of Achieva CU since they were Teacher Credit Union. If there is any medication loss or any adverse health events as a result of this, I will seek legal counsel. This is a shame!
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Linda K

      2 stars

      06/24/2024

      I was a satisfied customer of this credit union since it was SCCU until recently. The "upgrade" to their BillPay system has been a disaster resulting in unpaid or delayed bills with no notification! We have had plenty of money available for the payments in our accounts. We will be closing our accountst as soon as we can change one direct deposit.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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