We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Cray Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cray Construction of ****** ** took $7,523.27 and did NOT complete the job that he was contracted to complete. Cray Construction of ****** ** is sending threatening emails and messages stating that he is going to file a lien on my home despite signing a Waiver and Release of Lien upon Final Payment as prescribed by section ****** of the ******* Statues. Cray Construction of *************** has been attempting to extort me for more money after signing a Waiver and Release of Lien upon Final Payment by threatening to put a lien on my home. The job was started on 9 October with an estimated completion date of 2 weeks later on 23 October. 47 days later on 24 November, Cray Construction of *************** aggressively stated that the contracted job is complete. Throughout the duration of Cray Constructions time while working I have been very transparent and sent him pictures, emails and text message of what is not complete as per our contract. I have also attempted walkthroughs with Cray Construction of ****** ** in person and that is when he became aggressive to the point that I do not feel safe to welcome him back onto my property even if he was willing to finish the job that he is contracted to complete. I have a quote from a licensed and insured contractor of what it would take to finish the job that Cray Construction of ****** ** did not complete.

    Business Response

    Date: 02/06/2024

    *********************

    I believe the person responsible for these actions are from the person I sold my **** ***** Express.  Same person complained to me about this person and I listened; however, *************************** does not work for me nor is he my agent.

    I fear ******** misrepresented himself.  Furthermore, my business is conducted exclusivelybin ****** Co.  In fact, can't remember the last time I was in the ******** area.

    If need be, the *** on my phone can attest to it.  As a matter of fact, ******** was a tenant in a house I used to own in ****** Co.  I have just recently evicted him due to severe damage to the property.  The new owners are planning on repairing the damages.  Closing was today.

    I suggest she contact the **** to persue her complaint.

    Truly,

     

    *********************

Cray Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.